Trusted Agent profile · Birmingham City Centre
★★★★★
646 reviews across 3 platforms
157c Warstone Lane, Jewellery Quarter, Birmingham City Centre, B18 6NZ
lvproperty's office in Birmingham City Centre, at 157c Warstone Lane, is rated 4.5 out of 5 across 646 reviews on three platforms, including 419 Google reviews rated 4.5. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for lvproperty, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Birmingham City Centre office, from every platform, shown as written. First names only.
5/5
GoogleMy apartment was inspected today by Sana to assess its condition and report to the landlord. She was so easy to talk with, incredibly warm and so friendly throughout the exercise.
Dear Ody, Thank you for the kind feedback on Karan, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service. We look forward to working with you in the future. Kind regards,
5/5
TrustpilotRihanna was such a lovely lady
Rihanna was such a lovely lady. Property was lovely and she was pleasant throughout the viewing.
5/5
GoogleGemma came to do a house inspection. Was very professional and helpful. The inspection was thorough and noted small things that needed fixing like the extraction fan and shower sealant. All in all a great experience.
Dear Elizabeth, We are delighted to hear that we have achieved our aim of providing a five-star service, and I’d like to thank you for taking the time to provide Gemma with such positive feedback. Our team is always geared towards making life easier for our clients, so I’m pleased to see that resonated so positively in your kind review. We wish you all the best in the future. Kind regards, Customer Relations Team
5/5
GoogleGemma and Rhianna have been fantastic helping my partner and I move in and get settled. They have helped with initial maintenance and general queries quickly and professionally, thank you very much!
Dear Sarah, thank you for the feedback and 5 star rating. We really do appreciate you taking your time to write this and look forward to seeing you again soon. Wishing you a pleasant tenancy with LV PROPERTY. Customer Care Team
5/5
TrustpilotCorrine Cook who manages my property…
Corrine Cook who manages my property has been helpful and responsive, acting with a positive attitude
Thank you for sharing your experience with us! We’re so glad to hear that Corrine Cook has been helpful and responsive in managing your property. Her positive attitude and commitment to excellent service are qualities we truly value, and it's wonderful to know that she's been able to assist you effectively.
5/5
GoogleMy apartment was inspected by Sana in the team she was very helpful and kind , she explained well what she was going to do , she was very warm and can get along well and explain properly with the things that we had issued with , very respectful , enjoyed meeting Sana and Is a good represnt of lv property team
4/5
TrustpilotEfficient and personable
Throughout my time with LV Property I was always confident that they would achieve my aim in a professional manner and with expediency. I would recommend Josh.
Hi Susan, Thank you for your recommendation with Josh, he works hard at what he does to achieve all works completed in an efficient and timely manner.
5/5
GoogleHad a viewing recently with one of the advisors ‘Ajay’. Couldn’t be more pleased with my experience; wasn’t really sure about what I was looking for to begin with, but his extensive research and enthusiasm really helped me with what I was after! Great asset to the team!
Dear Hamza, We are delighted to hear that we have achieved our aim of providing a five-star service, and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Our team is always geared towards making life easier for our clients, so I’m pleased to see that resonated so positively in your kind review. Kind regards, Customer relations team,
1/5
TrustpilotShop around for better agents
This company is really hard to work with! Staff hard to get hold of and don’t return calls or messages. Poor customer service now they were once good! What happened?
Thank you for sharing your feedback. We're really sorry to hear about your experience and understand your frustration. It's disappointing to hear that our service has fallen short of your expectations, especially considering your past positive experiences. We take customer service seriously and will review the issues you've raised to improve our responsiveness. Please feel free to reach out directly so we can address your concerns and work towards a resolution.
5/5
GoogleThankyou to Stacey for dealing with my complicated requests, the property market is crazy busy lately and Stacey done all she could to cater for my needs and find me a property at such short notice, nothing was too much for her to deal with and her knowledge on the City centre was second to none. Thankyou Stacey.
Dear Sonia, Thank you so much for the kind review, our lettings team really appreciate your feedback and wish you all the best in the future. Best wishes, Jen (Customer Care Team)
5/5
GoogleGreat Company with experts who provide great service. Benito and the team are well worth a call. Highly recommended both for sales and lettings.
Thank you.
5/5
GoogleGreat service and easy to deal with. Jas and the team were very helpful. Would definitely recommend. Many thanks for the help guys! Fraser
Thank you Fraser, your review means a lot to us. Wishing you all the best. Paul (customer care team)
5/5
GoogleExcellent service from the whole team at LV in the JQ office. Found them all to be highly professional and knowledgable of the local area, I've bought a number of investment properties through via them over the past 18 months. Using the letting service is also great, they always go the extra mile and keep me updated on my portfolio. Looking forward to working even closer with you all In 2107. A.S Bassi
Thank you Amarveer.
2/5
GoogleI called numerous times for a flat at Trident house. I was told a video would be sent to me via Whatsaap. I received no video. Then got a call from Sana. Calling me by a different name trying to rent me a £900 apartment. Very careless client service and poor communication.
5/5
GoogleStacey was professional, friendly and exuded positive energy.
Thank you so much Zuzana.
5/5
TrustpilotAmazing
LV have been great from start to finish. Stacey was so on the ball and Ella made it a smooth transition for the move in. With such bad experiences in the past, it’s refreshing to see good agents still exist. Thank you Ella and Stacey :)
5/5
GoogleHad an excellent experience when coming in, the young lady Tammy was very friendly and helpful and will be recommending this company.
Tammy and the team are always ready to help. Thank you
5/5
GoogleI purchased a flat listed by LV in October 2022 - they are very easy to contact and provide regular updates on the purchase. Andrew in particular, was very helpful throughout the buying process and was always at hand to field any questions I had.
Dear Kieran, We are delighted to hear that we have achieved our aim of providing a five-star service, and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Our team is always geared towards making life easier for our clients, so I’m pleased to see that resonated so positively in your kind review. We wish you all the best in your new home, and all the best in the future. Kind regards, Customer relations team,
5/5
GoogleGemma was very nice and helped us move in quickly!
5/5
GoogleRecently sold one of my apartments in the Jewellery quarter through LV and I was very impressed with the with the level of service received. Thank you to the team and Jas who came recommended from a rebutable agency in London I work closely with. I’ve worked with a few agencies in my time and these guys were superb from marketing to completion. Big thumbs up from me. MG
Many thanks for the review Micheal, it always puts a smile on my face when I see these types of reviews. Makes it all worth while, wishing you all the best in the future.
5/5
GoogleI'm a landlord renting an apartment through LV property and I've found them to be courteous, helpful and professional throughout. Stacey in particular has been really helpful with getting everything set up and she helped to put my mind at ease that my place will be in good hands while I'm renting it out!
Dear Jonny, Thank you for the kind feedback on Stacey, we really appreciate you taking your time to leave us this review, and I'm thrilled to hear that you were so happy with the service we have provided. Kind regards, Andrew (Customer Care Team)
5/5
GoogleGemma conducted a thorough property management inspection today. Her attention to detail and professionalism were commendable. She addressed all concerns promptly and provided clear communication throughout the process. Highly recommended!
Dear Jesse, Thank you for the kind feedback on Gemma, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service. We look forward to working with you in the future. Kind regards
5/5
GoogleEmma is really helpful and always gets back to you really fast and with the right information. Highly recommended!!
Thank you for the Review Aaron, our property managers are highly trained and always ready to help.
5/5
GoogleHelpful and informative. Aimee was always on hand to answer any questions.
Thank you Beckie, it's been a pleasure to work with you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: lvproperty, Birmingham City Centre won Gold.
