lvproperty Birmingham City Centre reviews

★★★★★ 5/5

Google

I cannot rate too highly my my recent experience with LV. Very shortly after I placed my property on the market with the company, they had found a buyer. I was extremely impressed by the speed of this. The transaction then proceeded very smoothly to completion. This process was helped along most efficiently by the efforts of the sales team, and by Rav in particular, who ensured that any issues that arose were dealt with effectively, resulting in an early completion. I have no hesitation in saying that the service I have received has been second to none.

Christopher · 22 June 2019

★★★★★ 5/5

Trustpilot

Property Management

I’ve recently spoken to Joshua in property management about an issue I had with my property and found him to be extremely polite, understanding and informed me of the process he would be following. This made sure that the issue was dealt with swiftly and with minimal delay. Thank you very much Joshua.

Melanie · 26 September 2023

★★★★★ 5/5

Google

Very helpful with the sale of our property, Aimee was very good at chasing up everything to make the sae go as smooth as possible!

Oliver · 21 June 2021

★★★★★ 5/5

Google

Best call service with Jackson

خالد · 25 September 2025

★★★★★ 5/5

Google

From the moment I started working with Andrew and Ajay, I knew I was in good hands. They have been exceptional estate agents who provided personalized and dedicated service. Their attention to detail and communication throughout the buying process made it smooth and stress-free. I highly recommend them to anyone in the market for a property.

John · 21 June 2023

★★★★★ 5/5

Google

Harry, Jas and Andrew were very helpful in ensuring a smooth and quick purchase process - thanks team.

Charlie · 21 June 2022

★★★★★ 5/5

Google

I'd like to acknowledge Stacey, Joshua, and Ajay from the estate agency for their assistance with my requests. They were helpful in addressing my needs and providing relevant information. While there were a few bumps along the way, their efforts contributed to a reasonable overall experience. I appreciate their support throughout the process.

Ali · 25 August 2023

★★★★★ 5/5

Google

I have been liaising with Aimee from LV Property about a potential viewing and I am impressed with her professionalism, and attention to detail. She has gone out of her way to get me information about the property I am interested in. You would think that a high level of service is standard in this industry but it is not and dealing with Aimee and LV has been a refreshing change.PositiveResponsiveness, Professionalism

Marlena · 21 June 2021

★★★★★ 5/5

Google

We decided to use Lv after meeting Jas, he explained everything in a very clear and simple way. We were always informed in good time for viewings and kept upto date with what was happening. The sale was agreed with 10 days which we were very impressed with this. Rav negotiated a very good deal on our behalf, she's been a pleasure to work with in there JQ office. All in all the whole experience was positive and i would highly recommend this company. BL

Bill · 22 June 2018

★★★★★ 5/5

Google

This agency was recommended to me by a friend. Rav who led the process through to completion, and Chantelle who also did some early viewings, were both extremely warm, friendly and always ready to help at the drop of a hat. From the outset they arranged a number of block viewings with both investors and first time buyers. We always felt like we were in good hands and hugely supported throughout the sales process. Calls and emails were always returned promptly and Rav worked tirelessly to push our sale through, and always with a cheerful smile. I would not hesitate to recommend them.

Simone · 22 June 2018

★★★★★ 5/5

Google

Rented two different properties over a period of two years with Lv and both where maintained well and any issues where dealt with quickly and efficiently. No hidden charges and completely transparent from the start of the tenancies. One of their strong points is communication, never had any delay with pretty much instant response, they have a great team in place who are always ready help. The one thing i wasn’t too pleased with was the move in date which was slightly changed to the end of the month on our last tenancy, however we they explained this was to do with the landlord and they kept us fully updated throughout the week and gave us enough notice which is something we were grateful for. Very much a client focused business. If you’re looking to rent in the city I would recommend them over all the agents I’ve dealt with over the years.

Alex · 22 June 2018

★★★★★ 5/5

Google

Refreshingly different. We found LV to be excellent in both finding us a property and the service they provided. We even managed to save a chunk of money when we were accepted on the membership, having moved again with them recently we have found them to be on point with everything! We have dealt with many agents over the years, I can honestly say that these guys have raised the bar when it comes to customer service and letting agencies.

Brendon · 22 June 2018

★★★★★ 1/5

Google

As a tenant I would strongly advise you avoid LV property at all costs. From the beginning of the tenancy to the end I have had nothing but stress and lack of communication. When we initially signed up to the flat they said we couldn't move in until the 3rd even though we wanted to move in on the first if the month which we accepted. They then tried to charge me 'first days fee' for not moving in on the first of the month despite this being their choice and not mine. After explaining this multiple times they eventually let us off the charge. Then once we moved in there were multiple problems with the flat over the year which I promptly reported to their online system. If I'm honest I think the online system is their method of ignoring tenants because they completely disregarded any issues reported. Issues ranging from mould development in the bathroom to blinds and lights broken and the oven stove not working were completely ignored. When it came to the end of the tenancy they had so many changes of staff I had to deal with four different people with consistent emails and phone calls to try and get my deposit back. Each time I had to deal with a different person who didn't know who I was so I had to explain everything all over again. When it came to the deposit they were fully on the landlords side and tried to charge me for mould development within the bathroom despite me having reported it months earlier. LV simply stated I had to pay this fee and did not support me in any way. This ultimately lead me to see the independent advocate from the deposit protection scheme who in fact deemed that I was right and all of the money was given back to me. This therefore shows that LV property are no supporting their tenants even when they are right. I would never use them again.

Stephanie · 22 June 2018

★★★★★ 5/5

Google

Spoke to Farleigh on the monday,she had someone moved in on the saturday!!! Brilliant service. Great team of people to deal with and allways there to help ..thank you Farleigh

Summer · 22 June 2019

★★★★★ 5/5

Trustpilot

Iv been trying to find the perfect…

Iv been trying to find the perfect property recently and I could of asked for a better person to help me through this stacey has been amazing and answered all the questions iv asked, she is polite happy and helpful I’m very much grateful for the help she has gave me

Sonia · 25 September 2023

★★★★★ 5/5

Trustpilot

I’ve been a landlord with LV for a few…

I’ve been a landlord with LV for a few years now and can honestly say I’ve had a great experience. After having my fingers burnt a few times before with other lettings agents it’s been a really great change to not have to worry about my property, even during Covid Stacey and Arv have really put my mind at ease with maintenance and have sourced me 2 really great tenants, highly recommend!

Claire · 9 April 2021

★★★★★ 1/5

Google

Unprofessional. Despite having agreed a purchase, while arranging paperwork and transfers LV responses went quiet. It turns out the reason for this, re-negotiating another sale more "convenient" for LV. The decency to call, no. It seems a more convenient deal for LV is this companies priority. If you are looking for a personal and honourable service with good communication that you can rely on or basic common decency then beware.NegativeProfessionalism

M · 25 August 2021

★★★★★ 1/5

Trustpilot

Reposting this as LV reported it as …

Reposting this as LV reported it as being a "fake article":Only gave 1 star as it wasn't possible to give any lower. In my opinion, LV are a company unfit to manage a single property, let alone a portfolio. I'm unsure where to begin with this review, perhaps the unacceptable level of customer service, perhaps the incompetence of staff or maybe the incomprehensible delay dealing with emergency maintenance issues. I'm sure that below this post LV will formulate some sort of excuse and state that all maintenance issues reported are eventually sorted, they will probably insist that they will always strive to provide a better customer service. However, given that in all the periodic negative reviews that I have seen posted on this site continually raise the same issues, this should not be believed. Needless to say, LV will let you down, it's just a question of when and how many times.05/07/2017 - Disgusted by LV's response below. After talking to the director of the company (Jas) at length about the issues I have experienced with LV Property last night, which included (amongst other things) leaving me without a functioning toilet for a prolonged period of time, he apologised profusely and asked me to take down the above review, which I was considering, until I read their response. I guarantee to anyone reading this post that this is not a fake review and it will now certainly remain upon this site.Further, just because something does not contain specific examples does not make it a fake review. By that hypothesis a number of positive reviews below which simply state things such as 'Very helpful. Would recommend' are also fake as they don't specify what exactly LV were very helpful with.

Reece · 5 July 2017

★★★★★ 5/5

Google

I am an investor based in London. Whist letting properties i also run my own business so getting down to visit the properties would have been very difficult and very stressful at the same time. Lv made life much easier by following my requests and getting working professional tenants for all of my properties and also managing them at the same time, which has saved me the crucial working time. I have recommended them to my fellow colleges and would recommend them to anyone any time of the day. id like to say thank you to all of the lv team.

Terrence · 22 June 2017

★★★★★ 1/5

Google

REPLY TO THEIR REPLY 6 months after leaving their place they reply with this..... 'We understand this has now being dealt with accordingly and promptly resolved.' *THIS IS A LIE!!!!* Nothing has been dealt with or resolved! they will literally write anything in their reviews to sound good. They did not contact me or sort anything out they just lie about things been 'accordingly and promptly resolved.' Why would you choose a letting agency that blatantly lies, does not sort anything out at all then has the absolutely unprofessional cheek to say that they promptly resolved my problems! Where to begin on how describing how unbelievable awful this company is! PLEASE DO NOT USE THIS COMPANY, they will literally try anything to keep as much money from you and they will not repair/fix or solve any problems you have. SO UNPROFESIONAL. They could not care less for people wanting to rent. To start I rang this agency explaining that I only had 1 day to come visit Birmingham to view flats, I gave him my details and the guy said he would contact me when he has found any to view. I rang back a day later just to confirm he had my correct email and it turns out HE DID NOT EVEN TAKE MY DETAILS! What kind of agency do not even take your details?! If I would have not rang back to confirm my details I would have never had found out he did not even bother to take my details down and I would have been homeless in Birmingham when I started my new job!! After sorting stuff out and actually getting into the property I was massively surprised at how filthy the place was! It was so obvious they had not paid anyone to clean or even hoover up, the cupboards where horrid and the draws had hairs in, the washing machine was mouldy and did not work I had to change the fuse myself. 4 of the lights did not work there was lots of small damage around the flat including the blinds which did not work, cupboard pistons which did not work. I contacted them and filled out the online maintenance forms. After 6 MONTHS of been there they did not replace a single light! You pay for a service which you never actually receive, and they say things like… ‘The landlord can’t afford a new blind so you won’t be getting one’ honestly!!! They did however send over a contractor to paint my place. She got white paint on countless possessions of mine (computer, wires, books, posters, Storage units)! She even dropped my cooking book (which was £15) into her paint and tried to clean it off with my dish washer cleaner which she covered in paint to and did not even tell me!!! Just too unbelievable. Is it normal to move into a flat for the first time and half the lights not work? They even said they did an inventory on the place but still failed to replace all the broken light bulbs and clean the place. I asked the first day I moved in for an electric meter reading which should be provided by them. Their professional response was ‘I don’t know where it is’ that’s it! After 6 months with them I NEVER got the electric meter reading!!! I must have asked them over 50 times and rang twice almost every week to get it and they just keep on making excuses. They are so unprofessional and unorganised and will do anything to spend as little effort as possible in helping you out. When my 6month contract was coming to an end I was looking for places with a friend, she booked a viewing with LV properties. We went to view the place but the guy was 20 minutes late. We rang them and they completely forgot about us!! This happened to 2 more of my friends who has the same experience with LV properties not turning up to booked viewings. They told us someone was coming to show us around so we waited 20 more minutes only to have them ring up again and say someone else is coming. So overall they were a nice 40 minutes late for the viewing. Finally we got into the property and to our disbelief it was the wrong property!!! They posted information with the wrong pictures online!? It’s just remarkable that a company like this can be so disorganised and unsure of how to actually run a letting agency.

Dave · 22 June 2017

★★★★★ 1/5

Google

I lived in a property of theirs for 2 years and every time something needed sorting around the house it was a nightmare to communicate with both the agency and the landlord. I've been without hot water, without a washing machine for days and I had to pick my battles - there were smaller things that were never resolved such as extractor fans not working, hobs switching off the electricity around the house and many more. The jobs that were resolved were done in the cheapest way possible. The contractors didn't have a clue what they were doing most of times. They've been dealing with a leak for a whole year before they finally understood where it was coming from. "The quarterly checks" which were supposed to become a practice happened only once just to make me chase up for 3 months what the progress on the issues noted was. It was always the times when I was at home when contractors could attend jobs, and as every working person these were after 5. Multiple times I was given less than 24h notice they will attend the property. Multiple times I was chained to the house and upon calling the contractors, they were saying they weren't coming and they will call me another time to arrange another slot. I believe Harry started recently and he was polite and professional. Josh and Eli are only talking big but I don't see how that helps the tenants.

Hristina · 22 June 2017

★★★★★ 5/5

Google

LV did a thoroughly professional job in valuing, marketing and selling my studio flat in the JQ, right through from Lee, who did the initial valuation, through to Harry, who saw the sale through once it had been agreed. In between, several different agents were involved in showing prospective buyers round. Lee valuation was slightly higher than the other local agents that I approached and this just about justified with the fee they charged me. I am very pleased with the service provided!

Paul · 22 June 2017

★★★★★ 1/5

Trustpilot

LV Property demanded a "reservation fee" to pass on an offer to purchase a property

I found this company both rude and inefficient; as a purchaser.When I made a cash offer to purchase a property, I was met with a demand for a non refundable "reservation fee" of £250 to pass the offer onto the vendor.This appears to break the Code of Conduct for Estate Agents.When I questioned it , the agent was extremely rude and emailed " this sale is a non-starter if you do not pay your admin fee, the ball is in your court"I refused to pay and involved my solicitor, who questioned the legal basis for the "fee".I am an experienced purchaser of property, and have found this company to be extremely poor, with dubious ethics. I am amazed by their supposed rating, if the level of service and hostility I encountered is normal for their customer service.A case perhaps of "Caveat Emptor"

N · 9 December 2016

★★★★★ 5/5

Trustpilot

Stacey is a very positive and…

Stacey is a very positive and professional agent, the whole process of Viewing and reserving our property was made so straight forward, stress free and quick. Due to this, LV property will be my go to agent as and when we do decide to move properties in the future. Thankyou So much

Princess · 16 November 2021