Trusted Agent profile · Billingham · County Durham
Verified
★★★★★
1,126 reviews across 4 platforms
10 Town Square, Billingham, County Durham, TS23 2LY
Part of Michael Poole, see every office.
Michael Poole's office in Billingham, County Durham, at 10 Town Square, is rated 4.7 out of 5 across 1,126 reviews on four platforms, including 842 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
842
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
4
Reviews on The Trusted Agent
This office
238
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Michael Poole Estate Agents are passionate about our town and have an intimate, unrivalled knowledge of the area. Our town centre has everything you’d expect and a few things you might not! For more than 50 years now, the town centre has played host to the Billingham International Folklore Festival. Dancers and musicians come from around the world to perform traditional and contemporary dance and Billingham Forum Theatre has seen more than its fair share of big names perform on stage. sShould you be searching for an estate agent in Billingham Wolviston, Wynyard and Hartlepool to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal? If you are a landlord considering letting your property in Billingham, Wolviston, Wynyard and Hartlepool or need advice our ARLA qualified Lettings Agents are on hand to support you.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Billingham office, from every platform, shown as written. First names only.
5/5
GoogleDebbie was brilliant throughout the purchase of my new property. Was great at keeping me up to date during the process.
Thank you for taking the time to write such a lovely review, Paul. This means so much to Debbie & the team!
5/5
TrustpilotDannielle was very helpful and friendly…
Dannielle was very helpful and friendly and made my experience smooth and non-stressful. Thank you Dannielle! You are the best :)
5/5
GoogleMichael Poole in Billingham provided an excellent service throughout the purchase of my new property. Although it wasn't a straightforward purchase this was through no fault of the Estate Agent and Molly dealt with all my queries quickly and professionally.
Thank you, Chris, for your kind review! We’re thrilled to hear that Michael and Molly were able to provide you with excellent service throughout your property purchase. We understand that not all transactions are straightforward, and we’re glad they were able to assist you professionally. Wishing you all the best in your new home!
5/5
GoogleVery helpful and responsive
Thank you from Richard James, Mill Hill, NW7
5/5
TrustpilotHelen has been proactive and a pleasure…
Helen has been proactive and a pleasure to talk to throughout the process of selling my property . Huge thankyou !
5/5
GoogleFantastic service and very friendly
Hi Lucian, thank you so much for the 5-star review! We’re thrilled to hear you had such a fantastic experience with our team. … More
5/5
GoogleWe have just exchanged on a lovely property in York . Bishopthorpe rd area . Angela from the office was extremely helpful and quick with answering questions . It was the quickest house sale Iv ever done . …
Hi Sarah, Thank you so much for the lovely review! We’re thrilled that your move went so … More
5/5
GoogleVery warm welcome from Emilene and Debbie.Myself & my wife found the bungalow of our dreams and , although this was a very complicated move with six in the chain ,the staff all pulled together to get it done .Thank you once again
5/5
GoogleHighly impressed with the excellent communication from beginning to the end of the process, Always at hand to help out when the situation become tricky and get the process …
Hi Scott, Thank you for your wonderful review! We’re thrilled to hear that Debbie and the team provided excellent communication and support throughout the process. We’re glad you’re settled into your new home and look forward to assisting you with any future needs.
5/5
GooglePurchased from them and they was very helpful with my initial enquiries. Anyone considering selling should defiantly speak to Lynsey Evans and consider using their services.
Hello Adrian, thank you for the 5 star feedback.
5/5
GoogleAs a first time buyer thought it was going to be a nightmare but Gill helped and advised me all the way. Yes there were some difficult issues but knowing Gill was at hand she got them sorted and kept me calm. She is very professional and …
Thank you so much! This was so lovely to read.
5/5
TrustpilotAbsolutely great level of service from…
Absolutely great level of service from Jack Johnson, I sent my documents across and each transaction ran perfectly and i had a reply on what would be needed next and was kept in contactwith throughout, I had missed a document out and I was politely reminded that it would be beneficial to send it across as fast as possible so we could get the process to go faster and more smoothly, thank you for your help Jack.
5/5
GoogleDebbie has been amazing throughout the transaction, keeping us updated at all times. Would highly recommend.
We are extremely happy to have helped you through this process, Melanie. Thank you for taking the time to provide your feedback.
5/5
GoogleThe team at Michael Poole Billingham, especially Debbie were excellent throughout my sale of my property. They provided Great service, always keeping me updated and were always happy to answer any questions I had no matter how small. Even …
Thank you so much for taking the time to write such a lovely review, Daniel. We appreciate it.
5/5
GoogleI have within the past 9 weeks bought a new property and sold my previous home through Michael Poole estate agents in Billingham and I would like to thank the team there for their exemplary professionalism,thanks to Mathew's excellent …
Thanks Linda for taking the time to write this lovely review. We are so pleased to hear how the staff in Billingham have helped you from sale to purchase of your home. We wish you the best memories in your forever home!
5/5
GoogleJust spoke with Berfin who helped me set everything up very quickly and left me with no questions needing to be answered. She was lovely and polite! Very helpful thank you!
5/5
TrustpilotStacey has been so helpful in helping…
Stacey has been so helpful in helping us across our house move. Her responses are very speedy and effective. Thank you.
5/5
TrustpilotExcellent experience with Michael…
Very good experience with Michael Poole. Especially Aslan Manzur is a STAR.
5/5
GoogleDebbie and the team at the Billingham office were very helpful Nothing was a problem they just got on with making our move hassle free well done …
Thanks so much, Ian and Julie! we are so happy your move was so hassle free. Feedback like this means a lot to us, thank you for taking the time to write it.😊 …
5/5
TrustpilotGreat experience
Aslan was amazing at helping me find a property quickly and moved in easily. Very informative, fast replies and overall very helpful.
1/5
GoogleIf i could give them zero stars i would. I havent had a single person tell me they had a good experience. I’m exhausted of this company and constant issues.
5/5
TrustpilotThis agent is different to the rest
I have used Michael Poole stocktin for many sakes and purchases, I did use others before but once connected to this professional team I wouldnt go anywhere else. They work through any issues that arise in the sale process in a very ligical and pragmatic way. Luke, Marion, Emeline and all the team are easy to wirk with, highly recommended.
5/5
GoogleA Big thank you to Debbie, Gill and the team for all your help on getting us our dream home. Your customer service is excellent and you are always available to provide assistance and professional advice when needed. …
Thank you so much, Angela! We appreciate it.
5/5
GoogleWe recently sold my late brother-in-law's property with your company and Debbie Watts was our regular contact. Debbie could not have been more helpful and informative. She followed up all aspects and kept us constantly informed of any …
Thanks so much, Patricia. We appreciate the time you have taken to write this, reviews like this mean so much to us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
4 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
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