Trusted Agent profile · Billingham · County Durham
Verified
★★★★★
1,126 reviews across 4 platforms
10 Town Square, Billingham, County Durham, TS23 2LY
Part of Michael Poole, see every office.
Michael Poole's office in Billingham, County Durham, at 10 Town Square, is rated 4.7 out of 5 across 1,126 reviews on four platforms, including 842 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
842
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
4
Reviews on The Trusted Agent
This office
238
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Michael Poole Estate Agents are passionate about our town and have an intimate, unrivalled knowledge of the area. Our town centre has everything you’d expect and a few things you might not! For more than 50 years now, the town centre has played host to the Billingham International Folklore Festival. Dancers and musicians come from around the world to perform traditional and contemporary dance and Billingham Forum Theatre has seen more than its fair share of big names perform on stage. sShould you be searching for an estate agent in Billingham Wolviston, Wynyard and Hartlepool to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal? If you are a landlord considering letting your property in Billingham, Wolviston, Wynyard and Hartlepool or need advice our ARLA qualified Lettings Agents are on hand to support you.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Billingham office, from every platform, shown as written. First names only.
5/5
GoogleDebbie was exceptional from start to finish whilst selling our property. We got regular updates on the progress of our chain, often beating information from the solicitors. Debbie was always a friendly voice full of professional knowledge …
Thank you, Craig. We appreciate the time you took to leave such lovely feedback for us :)
5/5
GoogleCannot fault them Debbie, Molly and even Matthew.. So helpful and friendly from start to finish. Alot of issues arose for our seller but there helped sort them for her. Cannot recommend them enough. Thank you for all your help 😃 …
Thank you so much, Michelle, for your wonderful feedback! 😃 We’re thrilled to hear that Debbie, Molly, and Matthew were able to provide helpful and friendly support throughout the process, especially with the challenges that arose. Your kind words mean a lot, and we really appreciate your recommendation! …
5/5
TrustpilotProbate Sale
Our sale was a probate sale following the death of a parent. All Michael Poole staff took this into account and I felt like I was treated with empathy and respect. Particular mention to Matthew who valued the property with kindness and understanding but prize must go to Jack Johnston who was really supportive at a very difficult time. He kept my faith in the whole process and dealt with my emotions with the utmost respect.
5/5
GoogleVery happy with the service we received from the Billingham branch . Debbie was very helpful and kept us up to date with everything .
We’re so pleased to hear about your satisfaction with our service at the Billingham branch. Thank you for highlighting Debbie’s helpfulness and communication. We truly appreciate your feedback!
5/5
GoogleVery friendly and quick problem solving I’m happy
Thank you so much for the 5-star review! We are thrilled to hear that you are happy with our friendly team and quick problem-solving. At Homebox, our goal is to take the hassle out of household bill management by dealing with the providers directly on your behalf. Whether it's your initial utility setup during a house move or sorting out an ongoing query, we always aim to keep things simple and stress-free. Thank you for your support!
5/5
GoogleDebbie and Molly have been brilliant, friendly and efficient. I was having a number of issues with solicitors along the chain and Debbie stepped in to ensure things progressed more quickly and communication certainly improved. Without her …
Thank you, Alice, for your kind words! We're delighted to hear that Debbie and Molly provided the support you needed during a challenging process. Ensuring smooth communication and progress is always our priority, and we're thrilled we could help you move on time.🏡 …
5/5
GoogleJust sold my late fathers bungalow in Billingham - right through the process MP were professional and efficient with excellent communications. The property was valued at a realistic price to sell which indeed it did with 3 …
Hi Russell, thank you for your kind words. We’re glad Molly, Debbie and Matthew could make the process smooth and efficient for you during this sale. Delighted to hear everything went through so quickly.
5/5
GoogleThank you very much for your support Anthony Cooper, lovely agent.
Many thanks from all at Richard James, Mill Hill, NW7
5/5
GoogleMaria and Mathew were extremely helpful and professional throughout the whole process of selling my property. Maria made a point of contacting me every week with updates and she was constantly in contact with all parties involved in the sale, making sure the sale was completed in the shortest time possible.
Thank you so much for taking the time to leave us this review, Tony!
5/5
GoogleGreat viewing experience, didn't feel rushed and thanks for showing me around ☆☆☆☆☆
Thank you, Michael, for your kind review. We’re really pleased to hear that you had a great viewing experience and that you felt comfortable and not rushed during your time with us, that’s exactly the experience we aim to provide. Thank you again for your feedback, and we hope to assist you further in your property search. Warm regards, The Preston Baker Team
5/5
GoogleExcellent service. Debbie kept me informed and updated on what was going on from first contact for valuation all the way through to sale.
Thanks for the 5 stars, Matthew! Thanks for taking the time to leave us some feedback.
5/5
TrustpilotMichael Poole have been excellent.
Michael Poole have been excellent throughout my house purchase. Jack has kept me updated along the way. It was lovely to receive a welcome pack when I collected my keys of tea, washing kit etc which are staples of when you set a house up. Thoroughly reccomend.
5/5
GoogleMolly at MP Billingham branch supported me throughout the sale of my home. From start to finish she was professional, hardworking, reliable and extremely proactive. Molly provided me with advice, guidance and reassurance daily with regular …
Hi Olivia, thank you so much for your fantastic review! We’re thrilled Molly could support you throughout your sale and provide the guidance you needed. She’ll be delighted to hear your kind words. Thanks for recommending Michael Poole Billingham!
5/5
TrustpilotExcellent advice and support throughout the process.
Precise and clear guidance from the outset. Excellent coordination, support and follow up throughout the process. It all happened seamlessly on the day that was planned. Both Stacey & Nick from Michael Poole showed the utmost professionalism at all times. With a smile!!
5/5
GoogleCannot praise Paul and his team enough. Always supportive, always available and absolutely went the extra mile for us. No hesitation at 5 stars.
Many thanks for your kind review. We are delighted that you were pleased with our service - it was an absolute pleasure to deal with you.
5/5
GoogleSam S was very pleasant on the phone and made the whole process of setting up the accounts quick and easy. He explained everything clearly and generally had a professional and friendly attitude, very good customer service
5/5
GoogleIt was a seamless and great experience with setting up my utilities with Homebox. Sam S talked me through the various options and I was able to make an informed choice. I was generally satisfied.
5/5
GoogleA big thanks to Debbie, she has been amazing throughout the transaction, keeping us updated through the ups and downs. Would highly recommend.
Thank you, Andrew! This kind of feedback means so much to Debbie and the team.
5/5
GoogleGreat service from all the team. Made selling my home very quick and easy. Thank you for all of your help, especially Debbie!
Thank you, Emily! This kind of feedback means so much to the team.
5/5
TrustpilotLeanne and Andrea were so helpful…
Leanne and Andrea were so helpful amazing every step of the way keeping me informed and getting in touch . They were very supporting the sale was complicated they took so much stress away from a difficult situation . I would always recommend them
5/5
GoogleSale of the house was handled extremely well. We were kept up to date during all stages in the process and staff were always helpful and friendly and easy to speak to when needed
Thank you so much for your lovely review, Linda 😊. We’re delighted to hear that you were kept well informed throughout the sale and found our team helpful and friendly. Your feedback means a lot to us - we really appreciate you taking the time to share your experience 🏡✨ …
5/5
GoogleI have just had the pleasure speaking to Wael and I am extremely satisfied with the perfectly clear explanation of how to proceed with my inquiry! Thank you so much for the professionalism and the kindness!
5/5
GoogleDebbie and Matt were brilliant from start to finish when selling my house. An excellent service and I was kept updated throughout.
Thank you so much, Michael! This bit of feedback means a lot to the Billingham team, thanks for writing it.
5/5
GoogleMichael Poole Billingham handled the sale of my property and I wouldn’t hesitate before recommending Molly, Matthew and Debbie to anyone looking to sell. Great, proactive communication and made the transaction efficient and stress …
Hi Michael, thank you for your kind words! We're so pleased to hear that Molly, Matthew, and Debbie made the process smooth and stress-free. We really appreciate your recommendation and are glad we could help with the sale of your property. All the best from the team at Michael Poole Billingham!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
4 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
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