Every review we hold for the Billingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDebbie and Molly in the Billingham branch could not have been more helpful if they tried. They constantly kept the foot on the gas with the solicitors to keep things moving smoothly and answered every query we had during the process very …
Jody · 27 September 2025
Agent replied · 11 May 2026
Jody, thank you for your kind review! We’re thrilled that Debbie and Molly provided such great support throughout your home-buying journey. Your recommendation means a lot, and we truly appreciate your trust in our services. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleWe just sold our property through Michael Poole. As we were not residing at the address when the sale was going through, we had a few challenges along the way to get things organised remotely. Matthew and Molly from the Billingham branch …
Adam · 27 September 2025
Agent replied · 11 May 2026
Hi Adam, thank you for your wonderful review. We’re so pleased Matthew and Molly could make the process smooth and help with those extra details while you were away. Delighted everything went through so well for you.
★★★★★ 5/5
GoogleIt is always a pleasure working with Debbie at Michael Poole, not only is she professional and organised but she does so in such a friendly empathic manner. From start to finish they always keep you updated, which is so important when …
Claire · 27 September 2025
Agent replied · 11 May 2026
Thank you so much, Claire! We're thrilled to hear your kind words. Debbie and the team are delighted to have made the process smooth for you. We really appreciate your recommendation!
★★★★★ 5/5
GoogleWe set out to sell our house enthusiastically believing we had a lovely home to sell. Sadly we were met by negative experiences on valuation by other local agents who seemed to place business needs above their clients. …
Wendy · 2 November 2025
Agent replied · 2 July 2026
Thank you so much Wendy for taking the time to write this review.
We all love what we do so it's always lovely to know clients are happy.
It was a pleasure to act as your Agent and market your beautiful property for … More
★★★★★ 5/5
GoogleI highly recommend Michael Poole. From first phone call through to completion Matthew, Debbie and the rest of the Billingham office team made the selling of our property as easy as it could be. Debbie kept me fully updated throughout and …
Ann · 2 October 2023
Agent replied · 30 July 2023
Thank you very much, Ann! This kind of feedback means so much to the Billingham team; thank you for taking the time to write it.
★★★★★ 5/5
TrustpilotGreat company to deal with!
I would like to thank Molly at the Billingham branch for assisting with the sale of our house. She was very responsive to all questions asked which made the process very easy and stress free!
Iain · 29 June 2025
★★★★★ 1/5
GoogleGood to get your deposit but reluctant to give you it back
Had 2 years in property repairs not done and had actually improved and left it in better condition than when tenancy started …
Avril · 4 December 2025
Agent replied · 4 June 2026
We’re very sorry to hear of your concerns regarding the check-out inspection. Please be assured that these are carried out in line with industry guidelines to ensure fairness and accuracy for all parties. … More
★★★★★ 5/5
GoogleReceived great help from Nauriane in setting up all my utilities expenses!
Vincent · 8 June 2026
Agent replied · 8 July 2026
Thank you for the 5-star review! We’re so glad to hear that Nauriane provided great help with your accounts. Our goal at Homebox is to take the hassle out of moving house by streamlining the entire utility setup process. We're so pleased she could help you organise your expenses into a single, manageable household bill management plan. We'll be sure to pass your kind words on to Nauriane!
★★★★★ 5/5
GoogleMichael Poole are such a reliable and caring team. From start to finish everything has been smooth and stress-free, and their communication has always been excellent. I’ve really appreciated their supportive approach and would happily recommend them to anyone looking for a trustworthy estate agent.
Elena · 26 August 2025
Agent replied · 2 September 2025
Hi Elena,
Thank you so much for your lovely feedback. We’re delighted to hear that you found the process smooth and stress-free, and that our team’s support and communication made a positive difference. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotVery helpful
Jack was very helpful from start to finish. His communication was excellent with very quick responses. Brilliant 👏👏
Sarah · 10 December 2025
★★★★★ 5/5
GoogleMatt provided excellent service from start to finish. He was friendly, professional, and took the time to explain everything clearly. The whole process was smooth and stress-free, and he was always happy to answer any questions I had. I …
Raja · 5 July 2026
★★★★★ 5/5
GoogleDebbie and the team were first class from the day that we initially contacted them through every stage of the selling process with regular updates and guidance as and when required. The staff were always welcoming when we visited the …
Andrew · 2 October 2023
Agent replied · 30 July 2023
Thank you very much, Andrew! This kind of feedback means so much to us; thank you for taking the time to write it.
★★★★★ 5/5
TrustpilotVery professional service
Very professional service from start to completion. The team, particularly Helen, all extremely knowledgeable, polite and supportive throughout the emotional process of selling our parents property. No email/text/phone bombardment from the company. Thank you so much to all of you. 😊
Julie · 2 April 2025
★★★★★ 5/5
TrustpilotGreat service
I have used the services of Michael Poole on previous purchases and sales and as always on this occasion they have been professional, supportive, friendly and readily available to answer questions and advise. Thank you Leanne IB and Craig Mbro.
Dianne · 10 April 2025
★★★★★ 5/5
Google“As a first-time buyer, I really appreciated Debbie’s support throughout the whole process. She was always proactive in contacting me and keeping me updated, which gave me a lot of reassurance. Her service was excellent, and I am very grateful for her help.”
Shui · 2 September 2025
Agent replied · 11 May 2026
Thank you, Shui fan, for taking the time to share your experience💕. We’re so pleased to hear that Debbie’s proactive support made your first purchase a reassuring and positive one. Buying your first home is such a big step, and we’re delighted to have been part of the journey. Wishing you every happiness in your new home! …
★★★★★ 5/5
GoogleThe team at Michael Poole Billingham provide a very professional, excellent service. I would particularly like to thank Maria and Debbie who have given me so much support and helpful advice as I have gone through the purchasing process. …
Anelene · 2 October 2023
Agent replied · 30 July 2023
Thanks so much, Anelene for the feedback! This means a lot to us, thank you for taking the time to write it.
★★★★★ 5/5
GoogleGreat professional service provided as always from Sarah who has been managing my properties for the last two years now and I couldn't be happier. She is efficient, communicative, and always stays ahead of any issues. She’s a total credit to the team and makes property management look easy. Five-star service!
James · 1 April 2026
★★★★★ 5/5
GoogleI had such an amazing experience with the Billingham Branch! From start to finish, The branch was helpful and kind. I received regular updates regarding my purchase. I would 100% recommend this branch as service was brilliant. Debbie, Molly …
Annie · 27 September 2025
Agent replied · 9 December 2024
Hi Annie,
Thank you for your wonderful feedback! We’re thrilled that Debbie, Molly, and … More
★★★★★ 5/5
GoogleMy family were so happy, still happy and will forever be glad of all the assistance and support Michel Poole,majorly Debbie in Billingham branch did for us to be an home owner. We have being referring MP and Debbie to good friends and families. Thank you MP teams Billingham
Kehinde · 22 June 2025
Agent replied · 23 August 2024
Thank you so much, Kehinde! We are thrilled to hear that you and your family had such a positive experience with Debbie and the team at our Billingham branch. Your kind words and referrals mean the world to us. Enjoy your new home! 🏡😊 …
★★★★★ 5/5
GoogleExcellent service from the Billingham branch, Debbie was fantastic throughout each stage of selling our house. There was always a quick response from her and if I had any questions she was always more than happy to help and go that extra mile.
Faye · 22 June 2023
Agent replied · 30 July 2023
Thank you so much, Faye! we appreciate the time you took to write this lovely review.
★★★★★ 5/5
GoogleI have just purchased my first home through the Billingham branch of Michael pool. Since the start they have been extremely helpful with helping me communicate with the sellers and answering all the questions I’ve put to them. …
G · 27 September 2025
Agent replied · 11 May 2026
Thank you so much for your heartfelt review, and congratulations on purchasing your first home! We're truly honoured that you chose Michael Poole Billingham to support you through such an important milestone. It's wonderful to hear that … More
★★★★★ 5/5
GoogleI had a phenomenal experience working with Debbie Watts to purchase my property. From start to finish, Debbie was transparent, motivated and helpful regarding every aspect of the purchase. My house purchase took a lot of pushing …
Michael · 2 October 2023
Agent replied · 30 July 2023
Thank you very much, Michael! This kind of feedback means so much to us; thank you for taking the time to write it.
★★★★★ 5/5
GoogleI recently just purchased 2 properties with debbie from the billingham branch and could not thank her and the team enough with regards to consistent feed back and updates of stages to which the process was, I will for sure be looking to deal again with her in the future for any further properties.
Shaun · 24 February 2026
★★★★★ 5/5
GoogleThis is the second property I have sold using the Billingham office, both experiences were excellent. Debbie Watts, who dealt with the sale throughout, is marvellous, very professional and friendly. Debbie constantly kept in touch, usually …
Catherine · 11 October 2025
Agent replied · 27 August 2023
Thank you, Catherine! We're so pleased to hear you’ve had another excellent experience with our Billingham office. Debbie will be delighted with your kind words, she always aims to go above and beyond. We truly appreciate your continued trust and recommendation!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
