5/5
GoogleServices were excellent
Trusted Agent profile · Billingham, County Durham
Verified
Michael Poole Billingham reviews
★★★★★
1,125 reviews across 4 platforms
10 Town Square, Billingham, County Durham, TS23 2LY
Part of Michael Poole, see every office.
Michael Poole's office in Billingham, County Durham, at 10 Town Square, is rated 4.7 out of 5 across 1,125 reviews on four platforms, including 842 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
842
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
4
Reviews on View Agents
This office
237
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Michael Poole Billingham
Michael Poole Estate Agents are passionate about our town and have an intimate, unrivalled knowledge of the area. Our town centre has everything you’d expect and a few things you might not! For more than 50 years now, the town centre has played host to the Billingham International Folklore Festival. Dancers and musicians come from around the world to perform traditional and contemporary dance and Billingham Forum Theatre has seen more than its fair share of big names perform on stage. sShould you be searching for an estate agent in Billingham Wolviston, Wynyard and Hartlepool to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal? If you are a landlord considering letting your property in Billingham, Wolviston, Wynyard and Hartlepool or need advice our ARLA qualified Lettings Agents are on hand to support you.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Billingham office, from every platform, shown as written. First names only.
Google5/5
TrustpilotGreat service
We both sold and purchased our new house via Michael Poole. They couldn't have helped us more. Particular shout out to Stacey who was brilliant and kept pushing things forward.
5/5
GoogleNauriane was super nice and helpful
1/5
GoogleWould give 0 stars if possible where to begin with this company. Communication via phone is impossible they will never answer so you are forced …
Agent replied · 8 July 2026
Hello Jamie, thank you for your patience whilst we resolved this for you. Should you need anything further, please feel free to reach out to the team directly.
5/5
TrustpilotExcellent service
Excellent service. We’ve been with this estate agent for just 1 (one) week and they have sold our property for us. They have been spot on with everything they have done for us. I couldn’t praise them enough. The best Estate Agents that we have ever dealt with, and we’ve dealt with a few. EXCELLENT AGENTS 💯
5/5
GoogleTough exchange and completion but EFEA-Highworth did not shy away from the task but added additional effort at each stage to get closure-all done with some humour in trying circumatances
Agent replied · 4 June 2026
Thank you for the positive feedback! I'm glad we could provide a seamless and efficient exchange process, and that our team's extra efforts were appreciated. We always aim to handle each task with dedication and a touch of humor to make the experience enjoyable for our customers.
5/5
GoogleMatthew is really nice!!
5/5
GoogleExcellent service from Debbie and Sarah. The purchase went smoothly from start to finish, and they provided brilliant support in finding a tenant for the property. Friendly, professional and efficient throughout. I would highly recommend Michael Poole.
5/5
GoogleEmeline helped me with buying my first home, she was really helpful throughout the whole transaction. Kept me up to date and chased solicitors when required. I’d highly recommend the Billingham Branch to anyone looking to purchase a …
5/5
GoogleWe chose Ewe move to sell on my late Mums property, this was an emotional time and decision but our first meeting with Roland on our first valuation was positive, he put everything across well and all concerns was answered. From there we …
Agent replied · 2 July 2026
Thank you very much Rich to you and your sister for choosing us to sell your late Mum's property. We do our best to take as much strain off our clients as possible but appreciate it was emotional. … More
5/5
GoogleHad a lovely experience. Received a call for Nauriane who helped me set up the bills for my new place very quickly and in one bundle. It’s made my life so much easier as I was thinking about the time and effort it would take and she just …
5/5
TrustpilotOutstanding
Every single member of Michael Poole's staff at Stockton-on-Tees were friendly, helpful and professional. Extremely helpful in assisting me in purchasing my new home and keeping me up to date with the process. Thank you Marion and everyone.
5/5
TrustpilotMy experience with Michael Poole was…
My experience with Michael Poole was literally seamless. I particularly enjoyed working with Allyson. Her communication was top notch and she practically handled all my questions and helped me from the beginning to the end of my purchase. Thank you Michael Poole, thank you Allyson, because of you, I and my wife now live in our dream home.
5/5
TrustpilotExcellent service
The Stockton office team made selling mum’s house a positive experience from start to finish. Luke started by giving me a realistic selling price and some accurate insights into the process. I was kept updated throughout the sale and Emeline and Marion in particular provided timely information on viewer feedback and the eventual buyer’s progress through the process. It was nice to find that when somebody was away others in the office had access to file notes and I wasn’t left waiting for their return. Excellent service and I would use Michael Poole next time.
5/5
GoogleWe had a positive experience dealing with MP. The staff kept us informed at all stages of the process. Debbie was particularly helpful and always friendly. I knew she was just a phone call away. Thank you.
Agent replied · 24 March 2024
Thank you very much, Lisa! This kind of feedback brightens the team's day; thank you for taking the time to write it.
5/5
TrustpilotExcellent Service
Great service received from Michael Poole (Middlesborough), Craig was excellent throughout the beginning/end of process.
5/5
TrustpilotReally good service by Michael Poole's…
Really good service by Michael Poole's team. Alisha was a constant throughout and kept us updated.
5/5
TrustpilotJo Miller from the rental team was…
Jo Miller from the rental team was fantastic. Made the process really easy to understand and follow as I’d never rented before. Quick to answer any questions I had. Friendly but very professional service.
5/5
TrustpilotFantastic service all round
Fantastic service all round! Special thanks to Stacey Holmes who kept the sale on track from offer to completion.
1/5
TrustpilotExtremely Poor Communication and Lack of Support from Michael Poole
We’ve recently had to remove our property from the market with Michael Poole due to the consistently poor level of communication. It has been extremely difficult to reach anyone at the office, if we, as the sellers, can’t get through, it’s worrying to think how many potential buyers may also be struggling to make contact. The communication has been absolutely shocking. The only feedback we received was via brief text messages that lacked any useful detail. Despite requesting to be copied into all correspondence (as my partner often works away and doesn’t always have access to phone or internet), this request was ignored. Overall, we’re extremely disappointed with the way Michael Poole have handled the sale of our property. We will not be using their services again and would not recommend them to others.
5/5
GoogleDebbie was great from start to finish on the sale of our property, would definitely recommend Michael Poole Estate Agents.
5/5
GoogleDebbie has been a pleasure in assisting me in the purchase of a property. She is proactive and extremely helpful.
5/5
GoogleThe estate agent has been excellent throughout the process of purchasing a property. They performed the vast majority of the 'chasing up' of solicitors etc. keeping me well updated with frequent communication. The overall process has been smooth and would definitely recommend from a buyers perspective. Big shout out to Debbie!
Agent replied · 30 July 2023
Thank you so much! This bit of feedback means so much to us, thank you for taking the time to write it.
5/5
GoogleSelling a property is not easy these days and when issues arise a good estate agent can be worth its weight in gold! The whole team at Michael Poole’s have been brilliant from start to finish in the sale of my house (in particular Debbie Watts). I highly recommend the Billingham branch.
Agent replied · 30 July 2023
Martin, I appreciate you taking the time to share your experience with Debbie. Thank you; it means a lot.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Michael Poole Billingham
What do landlords say about Michael Poole Billingham?
4 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
