5/5
TrustpilotI have had a lovely friendly serviceβ¦
I have had a lovely friendly service with micheal Poole, i used the Guisbrough branch and Alisha was just brilliant! I would highly recommend this estate agents.
Trusted Agent profile Β· Billingham, County Durham
Verified
Michael Poole Billingham reviews
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1,125 reviews across 4 platforms
10 Town Square, Billingham, County Durham, TS23 2LY
Part of Michael Poole, see every office.
Michael Poole's office in Billingham, County Durham, at 10 Town Square, is rated 4.7 out of 5 across 1,125 reviews on four platforms, including 842 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
842
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
4
Reviews on View Agents
This office
237
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Michael Poole Billingham
Michael Poole Estate Agents are passionate about our town and have an intimate, unrivalled knowledge of the area. Our town centre has everything youβd expect and a few things you might not! For more than 50 years now, the town centre has played host to the Billingham International Folklore Festival. Dancers and musicians come from around the world to perform traditional and contemporary dance and Billingham Forum Theatre has seen more than its fair share of big names perform on stage. sShould you be searching for an estate agent in Billingham Wolviston, Wynyard and Hartlepool to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal? If you are a landlord considering letting your property in Billingham, Wolviston, Wynyard and Hartlepool or need advice our ARLA qualified Lettings Agents are on hand to support you.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Billingham office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleScam, change prices and suppliers for no reason. Then when they have changed suppliers guess who pays the extra? Suprise, surprise - the tenant!
Agent replied Β· 8 July 2026
Hello Daniel, thank you for your feedback. We would love to help clear up a misunderstanding regarding your account, as we want to make sure you have the right information. The change in your energy provider was not a decision made by Homebox; your previous supplier, Rebel Energy, unfortunately went into administration. Following standard regulatory procedures, British Gas was appointed by Ofgem as the Supplier of Last Resort (SOLR) to take over the supply. During this transition, we worked hard to secure a competitive tariff with British Gas to protect our customers from higher standard rates. The recent adjustment to your monthly payment is based on your actual energy usage to ensure your costs are accurately covered. We will contact you directly to go through your account and usage breakdown.
5/5
GoogleSpoke to Lee, great experience and super simple!
5/5
GoogleWael was an efficient and clear operator π«‘ β¦
5/5
TrustpilotVery impressed with Michael Pooleβsβ¦
Very impressed with Michael Pooleβs letting team. A special thanks to Sarah for wise and appropriate advice and finding some lovely tenants. Would recommend Michael Poole without hesitation and Iβm sure Iβll be using them again in the future! Mhorag
5/5
GoogleRegarding purchasing,a very good experience. Debbie was always very helpful and kept me upto date with everything,would use myself in the future.
Agent replied Β· 11 May 2026
Thank you, Mada! Weβre so glad to hear you had a great experience with Debbie. We truly appreciate your kind words and look forward to assisting you again in the future! π β¦
1/5
TrustpilotPoor service
Booked an appointment 3 weeks in advance for a valuation and they didn't turn up. They said they'd doubled booked as they were changing over computer systems. This was even though they'd sent us an email that morning reminding us of the appointment.
5/5
TrustpilotSarah has been brilliant!!!
Sarah has been brilliant!!!! So helpful and patient with me as being a first time private tenant, can't praise her enough.
5/5
GoogleWell what can I say but apart from WOW! Debbie was absolutely amazing and definitely had a her work cut out and she dealt with every step very professional. I would highly recommend Michael Poole to anyone selling or buying - 5 π β¦
Agent replied Β· 23 August 2024
Thank you for leaving such a kind review, Kelly. This means a lot to Debbie and the team.
5/5
GoogleHad the pleasure of dealing with Kennedy today. She did a fantastic job of explaining everything in detail. Resolving my queries in real time and giving one of the best customer experiences Iβve had in a long whileβ¦.. she then mentioned it was only week 2 of her employment. Homeboxβ¦.. sheβs a keeper. Kennedy, thank you!
5/5
GoogleKennedy was amazing and super helpful during our call today.
5/5
GoogleGreat service. Many thanks to Naurian!
5/5
GoogleMatt was extremely helpful π₯ β¦
5/5
GoogleSam was great, kind and informative!
5/5
TrustpilotFab experience!
After dealing with a handful of estate agents I found Michael Poole, Guisborough brand, very responsive and helpful! Alisha was great and returned my calls without any issues but the other staff I spoke to were great too!
1/5
GoogleI've called 8 times this afternoon to try and reach someone. the line has cut out each time. I've not had a response to the ticket I've raised for 3 weeks despite it saying the lead time is 36 business hours and chasing them on email for a response several times.
Agent replied Β· 31 May 2026
Hi Joshua, We are so sorry you have been unable to get in touch with us today. We are extremely busy at the moment but I will ask someone to look up your ticket tomorrow and get in touch as soon as possible.
5/5
GoogleAlex Bacon is an excellent salesman
5/5
GoogleBerfin was amazing, she explained everything for me
5/5
GoogleWael was very professional
5/5
TrustpilotGreat service and highly recommended!
Huge thanks to Victoria Wood at Michael Poole Nunthrope for helping us with our purchase! As first time buyers who are not familiar with buying or selling properties, Victoria has been very helpful and reliable throughout the entire process. Her support and professionalism are definitely second to none. Overall, great service and highly recommended.
5/5
TrustpilotThe best agents I have ever come across
Honestly could not fault them, they was amazing and went above and beyond to help me with a not so straight forward sale. They are fast with responses and deal with matters and at a point in my sale I was feel very disconnected with my sale and not very informed by other people, but these guys had no problem keeping me updated and made me feel part of my own house purchase again. I would recommend them to everyone and have already done so a few times.
5/5
GoogleWe dealt with the very lovely Debbie Watts who I have to say made us feel completely at ease during the whole process of our new house purchase. We are very excited to move it! Thank you so much Debbie!!
Agent replied Β· 27 August 2023
Thank you Lucy so much! This bit of feedback means a lot, thanks for taking the time to write it.
5/5
GoogleDebbie in the Billingham branch was an absolute angel throughout an extremely stressful house move. She went completely out of her way to keep us up to date and always made herself available to answer queries. She is an absolute credit to the team and without her I think I would have given up with the move! Cant thank her enough :)
5/5
GoogleBerfin was great π β¦
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Michael Poole Billingham
What do landlords say about Michael Poole Billingham?
4 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
