Every review we hold for the Billingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe used Michael Poole to sell our home and Debbie was our agent, I cannot recommend her enough! She was so helpful, she chased everyone and everything for us, even when my sale was complete she was kind enough to chase our purchase which …
Charnia · 27 September 2024
Agent replied · 24 October 2024
Thank you so much, Charnia! We’re delighted to hear about your positive experience with Michael Poole and especially with Debbie. It’s wonderful to know she went above and beyond to assist you, even after your sale was complete. Your kind words about her promptness, kindness, and friendliness mean a lot to us. 💙 …
★★★★★ 5/5
GoogleExcellent experience with Charlotte yesterday at a property. She was extremely helpful in every way anticipating every question and getting the balance of offering friendly information and letting us get on with it ourselves just right
Claire · 21 May 2026
Agent replied · 4 June 2026
I'm glad to hear that you had a wonderful experience with Charlotte during your property visit! It's always great when someone is helpful and strikes the right balance between providing information and giving you space to explore. I hope the rest of your property search goes just as smoothly!
★★★★★ 5/5
TrustpilotWe sold our house in Guisborough off…
We sold our house in Guisborough off market at the agreed guide price. Can't ask for more than that. Jan provided honest advice and Alisha was extremely proactive, the same could not be said for the agent that we bought from. Would not hesitate in recommending MP Guisborough.
Jamie · 22 September 2025
★★★★★ 5/5
GoogleNick has been great! Super responsive to emails and helpful with all parts of the moving process
Nicola · 12 June 2026
★★★★★ 5/5
TrustpilotDebbie was fantastic
Debbie was fantastic, from start to finish, excellent Communication, I would highly recommend, an asset to Michael Poole.
Mr · 4 June 2026
★★★★★ 5/5
GoogleTegan was absolutely fantastic throughout the whole process. All questions answered promptly and I was extremely impressed with her standards and professionalism. Top work Tegan.
Christian · 12 April 2026
★★★★★ 5/5
GoogleNauriane was great to work with! The explanation was in perfect amount of details and yet efficient
Nidhi · 8 June 2026
★★★★★ 5/5
GoogleKennedy was very professional and friendly on the phone with me and she helped me a lot
Luke · 8 June 2026
★★★★★ 1/5
GoogleWhy do Estate Agents feel the need to compulsively lie? This is what I asked myself after there had been no progress since offer accepted and just repeated messages from Natalie that 'the seller had a cold' and 'the seller was on holiday' …
Lex · 16 March 2026
Agent replied · 16 June 2026
Thank you for your message.
We take feedback very seriously; however, we do not recognise your name and are … More
★★★★★ 5/5
GoogleDebbie was nothing but professional throughout the whole buying process. From chasing solicitors and constantly keeping us updated. Really helpful and friendly estate agent
Nicola · 15 April 2026
★★★★★ 1/5
Googlebeen trying to call for a week and no answer what so ever. there scammers my electricity isn’t being payed!! do not go to them when you try call you get put through to a AI!!!! …
Alex · 8 May 2026
Agent replied · 8 July 2026
Hi Alex,
I'm sorry to hear that you haven't been able to get through to us. I can't … More
★★★★★ 4/5
TrustpilotRental
I have been supported by MP for many years as someone that has rented a property through them, there has been some communication errors initially however during a tenancy deposit dispute Oliver acted as the communicator between myself and landlord. Oliver was helpful, listened and was able to negotiate on my behalf. Thank you
Emma · 14 July 2025
★★★★★ 5/5
GoogleBerfin was really helpful and sorted my billings for the new place efficiently.
Yashi · 1 July 2026
★★★★★ 1/5
GoogleYou are scammers you scammed me for 5 months and you stopped paying British gas.
You cannot be reached by telephone 📞 at all.
People must stop using these SCAMMERS SCAMMERS …
Sally · 8 June 2026
Agent replied · 8 July 2026
Hello, thank you for your feedback. We completely understand your frustration, we can confirm that we are currently in direct contact with you to ensure this matter is fully resolved. Thank you for your patience while we investigate this for you.
★★★★★ 5/5
GoogleDebbie was very helpful with the sale and buying process of my house , she goes above and beyond, can’t thank her enough
Jue · 15 April 2026
★★★★★ 5/5
GoogleExcellent service. Debbie and the team were always polite and helpful. Answering all queries professionally and got back to us as soon as they could with any information needed.
Dawn · 24 February 2026
★★★★★ 5/5
GoogleDebbie was a great help :)
Jade · 12 August 2026
★★★★★ 5/5
GoogleWael was friendly and professional and got everything sorted in no time
Ahmed · 1 July 2026
★★★★★ 5/5
GoogleNauriane was very accommodating and helpful, and setup was easy and swift.
Finlay · 1 July 2026
★★★★★ 5/5
TrustpilotFabulous service from all
We recently had the pleasure of working with Sarah Jarvis (Lettings manager) she walked us through securing our first rental and went above and beyond in understanding our needs and worries.
Nothing was too much for her and her quick responses really helped settle our nerves.
We would fully recommend choosing Michael Poole Lettings. Thank you so much.
Rachel · 14 July 2026
★★★★★ 5/5
GoogleQuick and easy service with helpful staff for setting up our utilities! Thank you Berfin!
Emilia · 8 June 2026
★★★★★ 5/5
TrustpilotPurchase
I have just purchased a property through Michael Poole’s Stockton office and have been highly impressed with the service from the outset. Kathryn has been instrumental in progressing the sale to completion and could be relied upon to provide professional, timely updates.
Dan · 25 October 2025
★★★★★ 5/5
GoogleDebbie at Michael Poole, Billingham has been fantastic throughout the experience of my recent property purchase.
Great communication , would highly recommend
Alison · 22 June 2025
Agent replied · 9 November 2024
Hi Alison, Thank you for your kind words! We’re delighted to hear that Debbie provided fantastic support and communication during your property purchase. Your recommendation means a lot to us.
★★★★★ 5/5
GoogleDebbie has been a massive help in buying our house. She has always had open communication with us and chased weekly on progress.
Katie · 11 June 2025
Agent replied · 11 May 2026
Thank you so much for your kind words, Katie. We’re delighted to hear that Debbie has been such a massive help throughout your house purchase, keeping communication open and consistently chasing progress. We really appreciate you choosing Michael Poole Estate Agents and wish you all the best in your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
