Michael Poole Billingham reviews

★★★★★ 5/5

Google

We couldn’t be happier with the exceptional service provided by Debbie, Molly, and Matthew throughout the entire process of selling our home. From start to completion, they were professional, responsive, and incredibly supportive. Thanks to their expertise and dedication, our house sold within just 24 hours! We’re truly grateful for their guidance and would highly recommend them to anyone looking to buy or sell a property.

Paul · 11 October 2025

★★★★★ 5/5

Google

Berfin was amazing, very friendly and knowledgeable.. a massive help in a very stressful time, Thankyou very much ❤️

Sam · 24 June 2026

★★★★★ 5/5

Google

Worked with Nauriane and it was a very pleasant experience. Everything was sorted efficiently and she was very helpful.

Vivian · 24 June 2026

★★★★★ 5/5

Google

Thanks Alex B for sorting my bills out. These things stress me out so it was a massive help.

Gemma · 24 June 2026

★★★★★ 5/5

Google

Excellent service from Michael Poole. Very friendly, very supportive and very professional. The service I've received from Debbie Watts has been superb and she's gone over and above to help us move forward with our purchase. We had a visit from Matthew Hunt and although he was not representing us he was excellent with his advise and gave us another option to look at. I'd have no hesitation in recommending Michael Poole and if you need someone to go that extra mile then ask for Debbie or Matthew.

Malcolm · 30 July 2022

★★★★★ 5/5

Google

I spoke to Lee who was really friendly and helpful. He explained everything clearly and helped me make an informed decision.

Cliveandkate · 8 June 2026

★★★★★ 5/5

Google

I Used Michael Poole Billingham when buying a new home recently, thoroughly recommend their service, Debbie was really helpful went above & beyond to make the move happen.

Stuart · 22 June 2025

★★★★★ 1/5

Trustpilot

This is the worst agent

This is the worst agent I have ever worked with. Supposedly acting for us, this estate agent, I feel, was dishonest and misleading….protecting a chain to our detriment (not informing us that they had the entire chain) . Ill advising and recommending that we fund unnecessary surveys and ,I suspect , sharing privileged information to prospective buyers. In my opinion they were unprofessional, dishonest, bad communicators and the only agent I have ever known to charge for photographs and their own failures!

Casa · 11 March 2026

★★★★★ 5/5

Google

Happy with my experience they are always professional and prompt. Sarah Jarvis is also polite, approachable and professional. Highly recommend as a service.

Jennifer · 11 August 2025

★★★★★ 5/5

Google

Highly recommend! This is the second property we have sold with Michael Poole Billingham and will always be our first choice of agents to use. At each point in our selling process, we have been given time and dedication from all of the staff and nothing is ever missed. No time was wasted in getting our property on the market, the photos were of exceptionally high quality and Michael Poole found us an extensive bank of viewers in a very short period of time. Debbie has been amazing in providing literally any piece of information we needed and I cannot say enough how grateful we are to her so that we were able to narrow down offers and find the right purchaser for our property. I really do believe the agents in this office go above and beyond and truly look after you throughout the whole process. It is clear that the staff see you as an actual person and are not just driven by making another sale to add to their books. We have massively benefited from Matthew's experience in the industry and I know that anyone using this office will not be disappointed. 5 stars all round from us!

Joanne · 22 June 2022

★★★★★ 5/5

Google

From the first valuation and marketing of the house Paul and his team were helpful and supportive during a difficult time for us. Nothing was too much trouble and if we needed help they were there. The sale is now completed and I would have no hesitation in recommending their company and particularly the Northampton North Branch. Thank you all.

Amanda · 10 June 2025

★★★★★ 5/5

Google

A big thank you to Debbie, and all the team for all your help, very professional every step of the way.

Julie · 28 May 2026

★★★★★ 1/5

Google

Took payment for 3 months for electricity and they didn’t even pay my actual supplier. Withholding my money now with no refund just excuses. No communication and impossible to get a reply. Avoid.

Holly · 24 June 2026

★★★★★ 5/5

Google

Spoke to Sam S, he was very helpful and quite nice to speak to with setting up my broadband

Tat · 8 June 2026

★★★★★ 1/5

Google

We have been with Agent OS for over 15 years and I don't normally comment on these kind of platforms but we are desperate for a response and have exhausted all other avenues We are currently having major issues with emails and messages and this is having major implications with our business. We have been trying to get this resolved with Agent OS for over 2 weeks now but the customer service is non existent. They are very good at apologising but the organisation is totally faceless. We have had an external IT firm involved who know what the issue is and how to fix it but we simply cannot get any kind of cooperation from agent OS

Glyn · 28 February 2026

★★★★★ 5/5

Google

Debbie was very thorough and secured a good price for our property. She was on the ball and chased the chain regularly to push things through.

Karen · 22 June 2025

★★★★★ 5/5

Google

Everyone at Michael Poole was really helpful when it came to buying our first house. Debbie was a delight from start to finish, always keeping us in the loop and pushing the solicitors to help us get things over the line when it started to …

David · 27 September 2024

★★★★★ 5/5

Google

Working with Paul, Jayne and team was a great experience. They were highly professional in every way and very patient. I recommend them for any local house sales. Just one of those rare experiences where you realise you made the right choice of service provider and you are clearly dealing with highly competent and experienced professionals.

Nigel · 10 July 2025

★★★★★ 5/5

Trustpilot

Michael poole sold our house within 5…

Michael poole sold our house within 5 days,and whenever we had problems with our solicitors or similar they were there to help us out. A big thank you to Helen Nicholson we don't know what we would of done without you. Mark and Christine White.

Christine · 30 October 2025

★★★★★ 5/5

Google

Spoke to Wael on the phone. Very professional and helped explain everything clearly. Great service

Helen · 1 July 2026

★★★★★ 5/5

Trustpilot

I had a great experience in purchasing…

I had a great experience in purchasing a property with Michael Poole. Ruby was extremely helpful with perfect communication skills. Thank you.

Christina · 11 May 2026

★★★★★ 5/5

Google

The estate agent has been excellent throughout the process of purchasing a property. They performed the vast majority of the 'chasing up' of solicitors etc. keeping me well updated with frequent communication. The overall process has been smooth and would definitely recommend from a buyers perspective. Big shout out to Debbie!

Wizard_Jeff · 22 June 2024

★★★★★ 5/5

Google

Debbie went above and beyond leading upto completion. My buyers solicitors were shocking but she supported us all the way and completion date was met.

Rebecca · 22 June 2025

★★★★★ 5/5

Google

Our experience of buying a house through Michael Poole, Billingham has been amazing. From start to finish, the communication has been spot on. Debbie has been in touch on a weekly basis, to provide updates - or let us know if there were no …

Debbie · 28 September 2024