Trusted Agent profile · Billingham, County Durham

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Michael Poole Billingham reviews

★★★★★ Excellent

1,125 reviews across 4 platforms

10 Town Square, Billingham, County Durham, TS23 2LY

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Michael Poole's office in Billingham, County Durham, at 10 Town Square, is rated 4.7 out of 5 across 1,125 reviews on four platforms, including 842 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.

Google logo

4.8 / 5

842

Reviews on Google

This office

Facebook logo

4.3 / 5

42

Reviews on Facebook

Business-wide

View Agents logo

5.0 / 5

4

Reviews on View Agents

This office

Trustpilot logo

237

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Michael Poole Billingham

Michael Poole Estate Agents are passionate about our town and have an intimate, unrivalled knowledge of the area. Our town centre has everything you’d expect and a few things you might not! For more than 50 years now, the town centre has played host to the Billingham International Folklore Festival. Dancers and musicians come from around the world to perform traditional and contemporary dance and Billingham Forum Theatre has seen more than its fair share of big names perform on stage. sShould you be searching for an estate agent in Billingham Wolviston, Wynyard and Hartlepool to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal? If you are a landlord considering letting your property in Billingham, Wolviston, Wynyard and Hartlepool or need advice our ARLA qualified Lettings Agents are on hand to support you.

Awards

The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Billingham office, from every platform, shown as written. First names only.

5/5

Google

Great from start to finish. A real personal professional service. I would highly recommend them. No question was too much and they made the extra effort to fit in viewings to suit my schedule.

Claire · 13 May 2026

Agent replied · 27 May 2026

Hi Claire, Thank you so much for your wonderful review and recommendation! We’re delighted to hear that you received a personal and professional service from start to finish. It’s great to know that the team’s flexibility and willingness to accommodate viewings around your schedule made the process easier for you. Thank you again for your kind words, and we wish you all the very best for the future. Best regards, The Preston Baker Team

5/5

Google

Really professional, help me to find the best property with best deal..! special thanks to Shpend for helping to choose the perfect property.

Monster · 5 June 2025

Agent replied · 5 June 2026

Hello Thank you for your 5 star review. Great to hear your experience with our Hackney branch has been a positive one. … More

5/5

Google

We had a great experience working with Sarah. She was very friendly, approachable, and always willing to give helpful advice. We really appreciated her support and professionalism throughout. Very happy with our experience and would definitely recommend her.

Ileana · 11 April 2026

Agent replied · 11 July 2026

Hi Ileana, Thank you so much for your kind words and it was a pleasure working with you throughout the process! Wishing you and your family all the very best in your new home!

5/5

Google

I was able to save some money with Homebox. Thanks Hassan

Lalitha · 1 July 2026

5/5

Trustpilot

Whilst trying to find out next home we…

Whilst trying to find out next home we had been dealing with Sarah who understood our needs and requirements and over several months we identified a property. From the initial call to moving in Sarah went over and above nothing was too much trouble and is a credit to Michael Poole

Ian · 14 July 2025

5/5

Trustpilot

Excellent support from Ingleby team

Stacey and Leanne were so supportive on the sale of our property. It wasn't always the smoothest with the various hurdles that we needed to get through, but the support of the MP team was hugely appreciated throughout. In particular the extra support provided with the property sale, noting we live 4hrs away, saved us a huge amount of hassle! Thanks again - I just hope that when we come to buying our next house we have a team as good as you to support us through it!

S · 31 May 2024

5/5

Google

I purchased my house through the Billingham branch of Michael Poole. Debbie Watts was my contact. From my first viewing I found Debbie to be super helpful, proactive and responsive. I was selling multiple properties at the time and my …

Lorna · 27 September 2024

Agent replied · 23 August 2024

Thank you so much, Lorna. It’s wonderful to hear about your positive experience with Debbie Watts at the Billingham branch of Michael Poole! Her proactive and responsive approach certainly made a difference during your house purchase.

5/5

Google

Excellent service from Emmeline throughout, and Debbie on completion day! We had to sell our childhood home and Emmeline was sensitive and professional throughout. Highly recommend

Julie · 3 March 2026

5/5

Google

We chose to sell through Michael Poole following a recommendation and we made a good choice. Selling following a bereavement is never a pleasurable thing but Debbie Watts and the staff at Billingham made the process as easy as possible. …

BK · 21 September 2024

Agent replied · 24 October 2024

Thank you so much for taking the time to leave such a detailed review! We are incredibly grateful for your kind words and are delighted to hear that Debbie, Matthew, and the rest of our Billingham team made the process as smooth as possible … More

5/5

Google

Alex Bacon was very helpful and efficient and explained things clearly!

Aisyah · 24 June 2026

5/5

Google

Paul, Jane and Fiona could not have been more supportive with our house move. We have used other agents in the past, but Ewe Move gave us a much more personal and caring experience, particularly when our first sale fell through late in the process. Their advice, guidance and communication were exceptional and they kept the process moving for us, and helped to reduce the stress of moving. We would highly recommend them!

Katie · 10 March 2026

5/5

Google

Wael was very patient, helpful, and explained things clearly, which I appreciated :)

Jamie · 8 June 2026

5/5

Google

Excellent service throughout and a pleasure to deal with all the team at Billingham. I was kept upto date very quickly with all aspects of the house sale. I would highly recommend Michael Poole Billingham to anyone who is thinking of selling their home in the future.

Ian · 9 September 2026

5/5

Google

Debbie has been very helpful and kept us upto date throughout. Would definitely recommend Michael Poole Estate Agents

Lisa · 11 July 2025

Agent replied · 11 May 2026

Thank you, Lisa! We're so glad Debbie was able to support you and keep you updated throughout. Your recommendation means a lot to us!

5/5

Google

Molly was Excellent, very communicative and gave us detailed updates. Made the process much easier

Jake · 11 August 2025

Agent replied · 11 May 2026

Thank you, Jake! We're delighted to hear Molly made the process easier for you with her excellent communication and detailed updates. Your feedback means a lot!

5/5

Google

Big thank you to Alex B, friendly, helpful and efficient

Julie · 24 June 2026

5/5

Google

Molly and her team managed the selling of my property. The professionalism and communication throughout was excellent. Highly recommend. Thank you again Molly

Laura · 11 May 2025

Agent replied · 11 May 2026

Thank you so much for your kind words, Laura! It was a pleasure working with you, and I'm so glad we could support you through the selling process. Wishing you all the best for what’s next, and please don’t hesitate to reach out if you ever need anything in the future!

5/5

Google

Nauriane was extremely helpful - would definitely recommend.

Jonathan · 7 July 2026

5/5

Google

Anthony Cooper - have dealt with him for many years, one of the best , super efficient, excellent advice , very trust worthy and goes the extra mile! Couldn't recommend more!

Nathan · 16 May 2026

Agent replied · 16 June 2026

Thank you from Richard James, Mill Hill, NW7

5/5

Google

I recently sold my property through the Michael Poole Billingham Office and my first point of contact was Debbie. Debbie was so friendly, professional and extremely helpful, explaining the process to me in clear terms. Debbie arranged quick …

Rob · 27 September 2024

Agent replied · 23 August 2024

Dear Rob, Thank you for sharing your positive experience! We’re delighted to hear that … More

5/5

Google

Viewed a property yesterday with Chloe and we were super impressed with her professionalism & dedication to meet us. Floods, road closures, a jog to the property, instead of postponing she was determined to get there! Whilst the property …

Jo · 4 March 2026

Agent replied · 4 June 2026

Thank you for the wonderful feedback! Chloe truly goes above and beyond for her clients, and it's great to hear that despite the property not meeting your requirements, you still had a positive experience with her. We appreciate your kind words and look forward to assisting you in the future.

5/5

Google

My chat with Jeffrey it’s absolutely amazing, he was super knowledgeable and happy to share his insights. Helped me think in a better way about my situation and on top, absolutely made my day. Thank you!

Samuel · 5 April 2026

Agent replied · 5 June 2026

Hello Samuel Thank you so much for taking the time to leave your lovely feedback. Great to hear your experience with our Hackney Branch has been a positive one. Kind Regards All the team at Kings Group, Hackney

5/5

Google

Have used Michael Poole Billingham for quite a few years now as we have moved house at least 3 times They have always been very good and keep you up to date with all aspects of whats going on with the sale .Debbie especially is so helpful and nothing is ever too much of a bother Excellent service once again 😁 …

Julie · 11 August 2025

Agent replied · 30 July 2023

Thanks for the 5-Stars, Julie!

5/5

Google

We have received exceptional service from Michael Poole in Billingham and can’t praise them highly enough. Debbie has gone above & beyond to ensure that the sale of our property went smoothly. We received regular updates throughout the whole process and she dealt promptly & efficiently with any queries or concerns that arose.

Anne-Marie · 8 November 2025

Agent replied · 11 May 2026

Thank you so much, Anne-Marie! 😊 We’re delighted to hear you received exceptional service from our Billingham team. Debbie will be so pleased to know her efforts made such a positive difference - she truly does go above and beyond! …

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Questions about Michael Poole Billingham

What do landlords say about Michael Poole Billingham?

4 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."

Has Michael Poole won any awards?

Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.

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