5/5
GoogleGreat service start to finish, bought a property and sold my property, quickly, efficiently and professionally, just as I wanted. …
Agent replied · 3 June 2026
Good morning Nick, thank you for the review!
Trusted Agent profile · Billingham · County Durham
Verified
Michael Poole Billingham reviews
★★★★★
1,126 reviews across 4 platforms
10 Town Square, Billingham, County Durham, TS23 2LY
Part of Michael Poole, see every office.
Michael Poole's office in Billingham, County Durham, at 10 Town Square, is rated 4.7 out of 5 across 1,126 reviews on four platforms, including 842 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
842
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
4
Reviews on The Trusted Agent
This office
238
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
About Michael Poole Billingham
Michael Poole Estate Agents are passionate about our town and have an intimate, unrivalled knowledge of the area. Our town centre has everything you’d expect and a few things you might not! For more than 50 years now, the town centre has played host to the Billingham International Folklore Festival. Dancers and musicians come from around the world to perform traditional and contemporary dance and Billingham Forum Theatre has seen more than its fair share of big names perform on stage. sShould you be searching for an estate agent in Billingham Wolviston, Wynyard and Hartlepool to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal? If you are a landlord considering letting your property in Billingham, Wolviston, Wynyard and Hartlepool or need advice our ARLA qualified Lettings Agents are on hand to support you.
Awards
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Billingham office, from every platform, shown as written. First names only.
Google5/5
GoogleThank you to all the staff at Billingham branch during the process of selling my house. They were very helpful (especially a Molly who was our contact), pushed things on and reassured me on all aspects throughout.
Agent replied · 22 June 2026
Hi Trudi, Thank you for your kind words! We’re delighted to hear that our Billingham team, … More
5/5
GoogleCan't say thank you enough to Ewe Move Beverley for helping us purchase and complete on our first family home! Will never forget and would highly recommend to anyone buying or selling in the future! …
Agent replied · 2 July 2026
Nick - It has been an absolute pleasure to help guide you through the buying process. It was at times a little bumpy but we are always happy to help where we can. … More
5/5
GoogleSarah was a delight to deal with!
5/5
GoogleGill in the Billingham branch has been extremely helpful and patient with me during the selling process. Due to a recent health scare and waiting to get a mortgage in place for my situation Gill has been very calm and knowledgeable.
Agent replied
Thank you for your lovely review, Sharon!
5/5
TrustpilotMichael Poole were efficient and professional
Michael Poole were efficient and professional. They kept us informed at each step and we felt they had our interests at heart. Nothing was a problem even though we experienced delays but they were helpful and pleasant. We look forward to working with them again.
5/5
GoogleI have used Micheal Poole a number of times for buying and selling my properties. Dealing with Debbie, who kept me up to date with the process from start to finish. I got more information through them than my own solicitor!!
5/5
GoogleJill was fantastic with the help they provided me. Really friendly and very professional.
Agent replied · 30 July 2023
Thank you, Victoria. This means so much to us!
5/5
GoogleGillian Lowth has been amazing she has been professional efficient and helpful throughout. Excellent
Agent replied · 6 February 2024
Thank you, Sabire! This kind of feedback means so much to us, thank you for taking the time to write it.
5/5
TrustpilotThe Billingham office of Michael Poole…
The Billingham office of Michael Poole estate agents dealt with the recent sale of our property in Billingham. We had tons of viewing and they gave us detailed feedback every time. When we received formal offers they 'qualified' the potential buyers properly and managed the sale process through to completion very professionally. I'm dead fussy but i would use them again. My contact there was Debbie. Very well done.
5/5
TrustpilotMarion and team
Marion and team. First class
5/5
GoogleI had the pleasure of speaking with Matt and he was really helpful. He made the process very simple and was easy to talk to.
5/5
GoogleDebbie and the team were excellent throughout the purchase process, keeping us updated to any matters arising, and liaising with the solicitors on our behalf. All in all the process was made easier by their dedication and professionalism.PositiveProfessionalism
Agent replied · 30 July 2023
Thank you, Paul. We are so glad to hear the Billingham team made the process easier for you.
5/5
TrustpilotExcellent service via Stacey on the…
Excellent service via Stacey on the purchase of my new home, kept me regularly informed with updates & was always very pleasant. If I should want to sell in the future i would definitely be choosing them. Thank you.
5/5
GoogleSteve and Denise took their time to get to know my house, they took some fantastic photos and it was marketed and sold within 3 days. They continued to provide excellent service throughout and nothing was too much trouble. Steve took time to explain things to me and calmed my nerves through the very frustrating conveyancing process and I could not recommend their services enough. Thank you both, I couldn’t have done it without you
Agent replied · 19 August 2026
It was certainly a roller-coaster getting to completion, but together we got there. We're thrilled your now settled into your new home.
5/5
GoogleExcellent quick sale, Debbie from the Billingham branch kept us updated regularly right from the beginning until the house was sold. Cheers
1/5
GoogleAbsolutely dreadful experience. Staff lied to both us (buyer) and the sellers after they were late informing us the offer had been accepted, and doubled down rather than apologise after being caught out. They charged the sellers close to …
5/5
TrustpilotHighly recommend
Molly and her team managed the selling of my property. The communication and advice throughout was excellent. Highly recommend. Thank you again Molly
5/5
GoogleWe had a great experience selling our house with the help of Matthew and Debbie, who achieved a 'sale agreed' in just 4 weeks and at a price that we were happy to accept.
Agent replied · 24 October 2024
Thank you, Dom B, for your fantastic review! We’re thrilled to hear that Matthew and Debbie were able to help you achieve a ‘sale agreed’ in just 4 weeks at a price you were happy with. … More
5/5
GoogleHands down one of the best service I've ever received, with the solicitors taking the mick, they were always keeping me informed and on my side. I would recommend anyone else to use them!
Agent replied · 22 June 2026
Thank you, Azzam! We're so pleased to hear that you had such a positive experience with us. Keeping our clients informed and supported is our top priority, and we're glad we could help. We truly appreciate your recommendation! 😊🏡 …
5/5
GoogleNothing short of exceptional. Great communication from start to finish, accommodated multiple viewings at short notice. Even provided a gorgeous welcome pack and handwritten card for me moving in. Thankyou all so much😁 …
Agent replied · 22 June 2026
Thank you so much, Abbi, for your wonderful review! We're so glad to hear that you had an exceptional experience with us. It was our pleasure to accommodate your viewings and make your move-in as smooth as possible. We're thrilled you loved … More
5/5
GoogleFantastic service when dealing with Michael Poole estate agents as a buyer. I want to name Debbie Watts from the Billingham branch in particular who has been so helpful, supportive and very lovely. Constant fantastic communication and I was always kept up to date with everything. Any questions I had no matter how silly they were always answered fully. It’s been a pleasure to have used Michael Poole.
Agent replied · 9 January 2025
Thank you so much, Dedes, this bit of feedback means a lot to the team.
5/5
GoogleDebbie has been very proactive and helpful throughout the whole buying process, keeping up communication regularly between ourselves and the seller and explaining anything we were unsure about.
Agent replied · 30 July 2023
Thanks so much, Chris! We appreciate the 5 stars and the lovely feedback.
5/5
GoogleFantastic service from everyone at Micheal Poole. As a young family, we loved that all the professional photos and video tour were completed on the same day. They were fantastic photos too! Our house sale fell through at first and Gill was …
Agent replied
Thank you for your lovely review, Chelsea. It really means a lot.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Michael Poole Billingham
What do landlords say about Michael Poole Billingham?
4 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Has Michael Poole won any awards?
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
