Trusted Agent profile · Billingham · County Durham
Verified
★★★★★
1,126 reviews across 4 platforms
10 Town Square, Billingham, County Durham, TS23 2LY
Part of Michael Poole, see every office.
Michael Poole's office in Billingham, County Durham, at 10 Town Square, is rated 4.7 out of 5 across 1,126 reviews on four platforms, including 842 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of four awards Michael Poole won in 2026.
842
Reviews on Google
This office
42
Reviews on Facebook
Business-wide
4
Reviews on The Trusted Agent
This office
238
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Michael Poole Estate Agents are passionate about our town and have an intimate, unrivalled knowledge of the area. Our town centre has everything you’d expect and a few things you might not! For more than 50 years now, the town centre has played host to the Billingham International Folklore Festival. Dancers and musicians come from around the world to perform traditional and contemporary dance and Billingham Forum Theatre has seen more than its fair share of big names perform on stage. sShould you be searching for an estate agent in Billingham Wolviston, Wynyard and Hartlepool to put your property on the market our Sales Agents will be happy to help and arrange a free market appraisal? If you are a landlord considering letting your property in Billingham, Wolviston, Wynyard and Hartlepool or need advice our ARLA qualified Lettings Agents are on hand to support you.
The Trusted Agent 2026 results for Michael Poole, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Billingham office, from every platform, shown as written. First names only.
5/5
GoogleMichael Pool were great with our sale. Photos and description were great, our house sold quickly (which is what we wanted). The team kept in touch and kept us up to date throughout the sale process. Highly recommend.
Thank you, Kate! We appreciate you taking the time to leave us this review :)
5/5
GoogleDebbie and the team were excellent throughout the purchase process, keeping us updated to any matters arising, and liaising with the solicitors on our behalf. All in all the process was made easier by their dedication and professionalism.
Thank you, Paul. We are so glad to hear the Billingham team made the process easier for you.
5/5
GoogleSarah had been great for us. We bought our dream house in Cambridge and Sarah have been so patient and helpful. 😃 …
Hi Mango Its always so nice to be part of an experience where customers view, purchase and finally move into their dream home!! I've loved every minute of helping you through this experience and wish you many happy years in Cambridge :) Sarah
5/5
GoogleI would just like to say a big thankyou to Joe at King's Group Hackney, for all his hard work and excellent service, he showed experience throughout, kept me informed of the progress. Jane lawrence
Hello Jane Thank you for your lovely words in your review, Great to hear your experience with our Hackney Branch has been a positive one. … More
5/5
GoogleAngela’s performance throughout this whole experience has been exceptional. The only reason our sale went through was because of Angela’s outstanding performance, professionalism, experience and persistence throughout our sale. Not only did …
Hi Kirsty, Thank you so much for your amazing review! We're over the moon to hear how much … More
5/5
GoogleAlex B was excellent, amazing customer service and extremely professional! Hope you get the most reviews and get the dinner in!! Thanks a million bud
5/5
GoogleSpoke with Berfin today on the phone she was very polite and friendly and made getting set up very quick and easy.
5/5
GoogleDebbie Watts gave us support, good advice, nothing was too much trouble for her. She was always cheerful and available. We couldn't have done it without her professional help and support. Lynn Brownlee
Thank you so much, Lynn, for your wonderful review! We’re thrilled to hear that Debbie provided you with such excellent support and advice. It’s great to know that her cheerful and professional assistance made a significant difference for you. We truly appreciate your kind words and are delighted that we could help. 🌟 …
5/5
GoogleFrom start to finish, Debbie and the whole team have been excellent. Regularly providing updates and making the whole process as stress free as possible. Great estate agents which I would highly recommend!
Thank you, Carl! We're thrilled to hear that Debbie and the team made the process stress-free for you. We really appreciate your recommendation! 😊 …
5/5
GoogleGreat service. Got involved with all parties when solicitors were taking too long to complete. Willing to help with everything and offer advice. Debbie is a star!
Thanks so much, Emma! This means a lot to us.
5/5
GoogleShe was very kind and helpful. I wasn’t even considering to this arrangements online but I changed my mind during the conversation.
5/5
GoogleI chose Michael Poole in Billingham to sell my parents property. I dealt mainly with Molly who was very courteous and professional. I received regular updates throughout. I wouldn't hesitate to recommend
Thank you for your fantastic review, Sarah! 🌟 We’re delighted to hear that Molly provided courteous and professional service while keeping you regularly updated throughout the sale of your parents’ property. Your recommendation means a lot to us. …
5/5
GoogleMolly, from the Billingham office, was professional, courteous with excellent service. She followed up, made suggestions and aided in the sale. I will certainly use the Michael Poole office in Billingham again.
Thank you, Grant Smith, for your kind words! We’re thrilled to hear about your positive experience with Molly at our Billingham office. We look forward to assisting you again in the future!
5/5
GoogleDebbie in particular was really helpful. As someone unfamiliar with the buying process, she made it clear and simple and was patient with my questions and took and concerns I had seriously.
Thank you, Holly! We’re delighted to hear that Debbie was able to make the buying process clear and simple for you. Her patience and attentiveness to your questions and concerns are exactly what we strive for. We appreciate your kind words and are here to help whenever you need us! 😊 …
5/5
GoogleWe had a very positive experience with the Billingham office. We were kept up to date with regular calls & texts from the staff. A very friendly & efficient team of people.
Thank you for sharing your positive experience, Sally! We’re thrilled to hear that our Billingham office kept you well-informed with regular calls and texts. Our team prides itself on being friendly and efficient, and it’s wonderful to know we met your expectations. 💙 …
5/5
GoogleWe put our house on the market with Michael Poole and within 6 weeks it had sold!! The service we received from the start to finish was exceptional! We were kept in the loop at every single point. A special mention to Ian for introducing the service to us and being very thorough throughout! Another special mention also to Megan who was very competent and kept in touch with us throughout the process! If you want to get moving quickly then Michael Poole is the estate agents for you! A very seamless and uncomplicated service! A massive thumbs up to the Michael Poole team!...keep up the good work!
5/5
GoogleFrom start to finish Debbie has been amazing, nothing was too much trouble very friendly, informative and efficient throughout our sale, would definitely recommend! Thank you
Thanks so much, Sarah. We appreciate you leaving such positive feedback!
5/5
TrustpilotReally pleased with this company
Such a lovely,helpful estate agents,especially Helen and Jack who were always happy to help and extremely efficient.I would highly recommend this company.
5/5
GoogleNauriane Was such an amazing person to speak to She was so helpful and kind and explained everything clearly True asset to the team
5/5
GoogleFrom start to finish Debbie, Molly, Matthew and the rest of the team at Micheal Poole's in Billingham have been brilliant! …
Thank you so much, Lee! 😊 We truly appreciate your kind words and are thrilled to hear you had such a positive experience with Debbie, Molly, Matthew, and the team. Communication and top-quality marketing are so important to us, so it’s … More
5/5
GoogleThe Michael Poole team at the Billingham branch were fantastic and not only kept us updated on a regular basis, but chased up all our queries quickly and efficiently. Great service!
Hi Neil, Thank you for your fantastic feedback! We’re delighted to hear that our … More
5/5
Google5 star rating. For the advice, experience, updates, comunication, help and the patience, Would always recommend after the fantastic service for the sale and buy of our new house. Richie Peacock
Hi Richie, Thank you for the 5-star rating! We’re delighted you had a great experience with us. If you need any further assistance, feel free to reach out. Enjoy your new home!
5/5
GoogleFrom the beginning we felt Steve and Denise were in control and got to grips with our unique property .Produced excellent photos and descriptions to showcase our house . Very friendly and relaxed approach.
Thank you for your review. We love your house and how unique it is and really enjoy working with you both.
5/5
GoogleExcellent service from Debbie at Michael Poole Billingham. A long chain with numerous complications. Debbie kept us informed and resolved all issues promptly. Thanks Debbie.
Thank you very much, Kevin. for this lovely feedback about Debbie we appreciate it.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
4 reviews from landlords, rated 5.0 out of 5 on average. For example, Laura wrote: "I have been using Michael Poole for many years to manage the letting of my property. I have dealt with many different lettings consultants at Michael Poole over ..."
Yes. In The Trusted Agent 2026 awards: Michael Poole, Billingham won Platinum; Michael Poole, Ingleby Barwick won Gold; Michael Poole, Yarm won Gold; Michael Poole, Redcar won Trusted Agent.
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