Mulberry Homes Bedford reviews

★★★★★ 1/5

Trustpilot

Poor customer care and communication

Sadly we had a lot of issues with the customer care team. We were left without heating downstairs for over two weeks following a incorrectly reported issue by the customer service team in December. We highlighted an issue with the garden 7 months ago, the garden is now completely waterlogged and the patio has standing water when is rains and after chasing Mulberry to understand what they intend to do about this, as the current condition does not meet NHBC standards, we have been ignored. We then raised this as a formal complaint, Mulberry have now breached their own complaints handling procedure and we have still had no response. The customer care team do not answer the phone and have ignored numerous emails from us. They also shared our email address with another plot holder by copying us into a email about unrelated issues on another plot.

Amy · 24 April 2023

★★★★★ 5/5

Trustpilot

Commendable new build

New property with a commendable build quality. As always there was a snag list which Steve and his team dealt with admirably whilst on site

Daniel · 22 October 2023

★★★★★ 5/5

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Mulberry Homes Middleton Cheney

My partner and I moved into our new property in November and couldn’t be happier.

Jack · 8 January 2026

★★★★★ 5/5

Trustpilot

Very happy first time buyer

The sales team at Lutterworth were very helpful and made everything so easy to understand when reserving. We are delighted with our house, the garden is a great size for a first home and the open plan kitchen is beautiful.Site team have been very approachable. Thank you to customer service team for checking in on us at regular intervals.

Happy · 16 August 2023

★★★★★ 5/5

Trustpilot

I have twice visited Steeple View Chase…

I have twice visited Steeple View Chase in Irchester and have been so impressed by the very charming salesperson there. She is always happy to help and advise. Indeed, on one occasion she even allowed me to use the loo when I needed it during my walk. I have seen her dealing with other customers with the same warmth and solicitousness as she has shown me.Please praise her. I can see why sales have been going well recently, even in this economic climate, when there is someone like her in charge.Many thanksMaggie

Maggie · 16 March 2023

★★★★★ 1/5

Trustpilot

Terrible aftercare

We have experienced awful service and aftercare at the Brunswick Gate development. Whilst the teams are on-site they seem to be able to fix any snags, but as soon as they leave then the literally leave a huge mess. Literally.We have lived in this property for almost 2 years, we were one of the last to move in, and the estate road has still not been surfaced - both of our cars have since needed their suspension need repairing - coincidence? The site compound is still here and an eyesore. We have a 'country park' which is full of weeds, almost exclusively dead trees, dead hedging, patchy turfing - the list goes on. I've been in contact with the customer care team since August 2022 and I still do not have any answers to my questions on when these problems will be rectified. I asked about the procedure about logging a formal complaint which has just been totally ignored. There's a lot of development going on in this area, and when you look at the other developments and how they have been finished and landscaped Mulberry should frankly be embarrassed about how they have left this site.

Julia · 13 March 2023

★★★★★ 1/5

Trustpilot

Awful

This company cannot control its workforce. They work outside their hours making noise which disturbs the local residents. They swear and play loud music on site. They create legal issues with boundaries and when told about them they elongate any resolution til they have sold the property and can run away leaving problems behind them. Their so called customer service is unresponsive and ineffective. The attention to detail that they boast of on their website includes leaving areas of scrubland on property boundaries

Customer · 25 February 2023

★★★★★ 2/5

Trustpilot

Poor Customer Service Post Completion

We purchased a new-build home from Mulberry in 2023. Whilst the sales process was professional and positive, our experience after moving in has been extremely disappointing.

Chris · 7 June 2026

★★★★★ 5/5

Trustpilot

Clifton Gardens, Bedfordshire

We have been dealing with Charlotte at Clifton Gardens over the last couple of months with the view of purchasing one of Mulberry Homes properties. She has been professional, friendly and extremely helpful. Charlotte has talked us through the assisted moving scheme on offer and has answered every question we have put to her. Both Charlotte and Molly have put us at ease at every visit. They both are very knowledgeable regarding all aspects of moving to a new property. They have both gone above and beyond to make us feel valued customers.

Happy · 24 January 2023

★★★★★ 5/5

Trustpilot

Neighborhood bbq

Mullberry put together a lovely meet the neighbors bbq and there were refreshements and food for carnivores and vegans alike. We are looking forward to the next Mullberry Houlton event!It was really nice to meet the neighbors and visit with the staff. Faye and Karen really care about all the families here and it shows!

Deirdre · 22 August 2024

★★★★★ 1/5

Trustpilot

I have been in my home for over a year…

I have been in my home for over a year now and there is still a long list of snags that are outstanding. Customer service is absolutely shocking. When they eventually do get back to you, its with wishy washy non commital replies. Outside of our home there is a pile of mud 4ms high and mulberry have put in a totally unsatisfactory retrospective planning permission application which essentially means the promised leisure area will be a wasteland. Negative comments on facebook pages are deleted and you are blocked. If you are to buy from this outfit I would manage your expectations for the kind of service you will recieve after you have handed over your money

Ben · 12 January 2023

★★★★★ 5/5

Trustpilot

Caroline Gardner

Caroline Gardner, the sales advisor was amazing from start to finish. Nothing was too much trouble and her help and guidance was invaluable. She kept me updated at every turn and her friendly manner made the whole experience straightforward, pleasant, enjoyable and informative. The site manager Matt and Ash have also been very helpful assisting with snags and demonstrating how everything works.

Sue · 3 April 2024

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service. We moved into a Mulberry home on Friday (second owners), on Sunday we noticed when we showered in the en suite there was a leak into the wall in the lounge. Not being an emergency (Mulberry make it very clear if you call an emergency and it’s not one they will charge you) we waited until Monday morning and called then. We were then told the warranty on the house ran out yesterday, unbeknown to us having only moved in on the Friday, and when I asked if the leak happened on the Sunday would it not still be covered I was sarcastically told no because it wasn’t logged the day before. Awful first experience with mulberry now leaving us in a leaking house with a baby!

Beth · 5 December 2022

★★★★★ 1/5

Trustpilot

Would not recommend buying from these.. I never will again.

Moved into our new build house in September for nearly £300,000. (Copse Close, Lutterworth) I understand there will be problems but the amount we have is a joke. What’s even more of a joke is trying to get them to come and fix their work. In our bathroom alone we have the floor bubbling up, they put a cloakroom basin in our bathroom so it’s tiny barely room to brush your teeth, the bath gets lukewarm at best, it also has a leak that we have to put a towel on the floor and the toilet was leaking and has been temporarily fixed as we are told it needs to be taken out and put back in. Plus our thermostat upstairs doesn’t work, front door is dodgy, back gate is jammed, these are not little snags, when spending money on a house your expect these to be fine. I have had 4 unpaid days off work for them to come and fix the jobs they said they would do, just to be told all 4 times that something else needs to be done and they will come back another day. I will soon contacting them to ask for loss of earnings! If you are buying a house with these then be mindful that you will not be moving into your dream home, and don’t expect things to be sorted regardless of how much you have just spent on the house. Once they have your money they couldn’t care less!

Liam · 2 December 2022

★★★★★ 5/5

Trustpilot

We really had a great experience…

We really had a great experience regarding our house purchase from start to finish ,with mulberry homes especially sally who talked us through all the build of the house keeping us informed throughout what was being built and fitments she couldn’t do more for us , now we’re in our lovely home it’s a very good quality home so well built .

Lee · 23 February 2024

★★★★★ 2/5

Trustpilot

Lovely houses but woeful customer service

New home on Brunswick Estate, Lower Stondon. Buying a new home we expected a settling in period whereby issues would arise. Mulberry assured us during the purchasing period that this was perfectly normal and that any snags would be dealt with appropriately and in a timely fashion. The reality is that we purchased one of the last properties and without a presence on site it is extremely difficult to get mulberry to respond to anything. The property itself is lovely, our dream home however, the rest of the site has been left a complete mess. What was the old site office, which sits outside of our property is still full of stuff that has been left for over a year now and is covered in weeds. The country park has been poorly done, trees and plants not planted correctly and again, site mess just left where it was. The fencing around the estate has already started falling down and the children’s play park is laughable. The roads have been left unfinished and deadlines for work to be completed are missed. By far my biggest issue has been with the aftercare or customer support. They actively ignore emails and calls (I’ve started putting read receipts on emails), when you finally get agreement on dates for work, they are missed without any communication from Mulberry. Again, lovely houses, fantastic finishes inside the property but the finishing touches around the estate and the dreadful communication from the customer service team let’s down this developer. Management do not seem to want to listen or take ownership of this either.

Alex · 27 September 2022

★★★★★ 2/5

Trustpilot

Adequate quality of homes that are nice…

Adequate quality of homes that are nice aesthetically. Usual difficulty with snagging list being completed and chasing Mulberry home with no proactive responses.The biggest issue has been within the two years the estate has since not been completed; landscape looks shabby, play area full of weeds and equipment completely useless, materials left by mulberry on site and at times have posed a safety risk. To top it off our road has not been fully tarmac and we have a recurrent pot hole/ sink hole in the middle of the road.As usual no communication from Mulberry about getting this work finalised.I would not recommend mulberry to friends of family due to lack of after sales care and lack on confidence in the provider.

Megan · 24 September 2022

★★★★★ 1/5

Trustpilot

Sell the dream, but reality is closer to a nightmare

We loved the location and style of the houses - but my goodness once they have your money, Mulberry doesn't care about the aftersales. We moved in in January 2020 and we still have issues. The classic Mulberry way to deal with problems is to advise "we will chase this up for you". But nothing ever happens and when you ask for another update you're told again "we will chase this up for you". The quality of the builders and tradespeople they use is incredibly poor and when they finally come to "fix" a problem it usually ends in them creating a bigger issue which then has to be fixed by another tradesperson who doesn't care. You can't get a straight answer from Mulberry and once they're working on a new site you have no chance to get your neverending snagging list complete. They are far more interested in grabbing the money off their next bunch of unsuspecting home buyers. Can't wait to see Mulberry's response back to this - although, from experience, they won't actually make any changes or resolve the issue.

Disgruntled · 24 September 2022

★★★★★ 5/5

Trustpilot

Great Customer Service and Care

Mulberry built an estate in Lower Stondon a few years ago an we feel in love with the properties, however at the time we were not in a position to purchase. When the Clifton estate was advertised we become exceptionally excited. Charlotte and the sales team have been fantastic from day 1, they have held our hands and guided us through the entire process. My wife, small baby and I have now moved into Clifton Gardens and, hopefully, our forever home.Our experience with Mulberry has been so much better than the experience we received when buying a new build from a different developer back in 2017.The sales team have been attentive, welcoming and are always happy to have a conversation with us. The site team are also exceptional, there were a handful of very minor snags that we noticed when we moved in and within 2 weeks Lester ensured that they had been fully rectified.To top off the experience, the hamper was great!! :)

Daniel · 15 September 2022

★★★★★ 5/5

Trustpilot

We bought our new home at Houlton and…

We bought our new home at Houlton and from day one, the sales ladies, Faye & Karen have been absolutely charming and very helpful every step of the way. Our home has no issues as yet, only time will tell. But we love it. Carry on the great work ladies. Cheers!!

Naran · 3 September 2024

★★★★★ 5/5

Trustpilot

I can only speak from my own experience…

I can only speak from my own experience but our whole process has gone as smooth as possible. With my work I am involved with plenty of different developers and mulberry really stood out as being one of the best. There seems to be a high level of customer care and attention to the overall development. What you are offered as standard is above and beyond all others. The showroom had a virtual plan of the entire site, this enabled us to view our house and the surrounding area and get a full understanding of what it would look like prior to reserving.On our particular site they have cut a service road in for all the heavy traffic so we are barely effected by the ongoing development. There of course is some minor snags but they have managed this well and are continuing to resolve these to a good standard and within a positive time frame. We had a slight delay on completion date but this was unavoidable due to the current situation and weather constraints. Again these were managed well. Overall a very good company and a great aesthetic across the development. A good standard of finish on all aspects of the build.

JC · 22 August 2022

★★★★★ 5/5

Trustpilot

Nothing but praise for Mulberry Homes.

Rick · 29 January 2026

★★★★★ 5/5

Trustpilot

Outstanding service

From the moment we walked into the Mulberry Homes sales office, the service has been exceptional. Faye and Karen have been incredibly informative, patient, and approachable, taking the time to answer every question and guide me through each stage of the process.

Neeha · 23 December 2025

★★★★★ 1/5

Trustpilot

After-sales Care? More Like Don’t Care

Mulberry must love this website as they can make empty promises about following up on the many issues raised in these reviews and they never do. Plus there is no way for the customer to respond to their cut and paste responses. Terrible company, terrible after sales, constantly breaking agreements. Will eventually throw money at a problem rather than admitting they are wrong or trying to fix their own mess.

Terrible · 5 July 2023