Mulberry Homes Bedford reviews

★★★★★ 5/5

Trustpilot

Outstanding service

From the moment we walked into the Mulberry Homes sales office, the service has been exceptional. Faye and Karen have been incredibly informative, patient, and approachable, taking the time to answer every question and guide me through each stage of the process.

Neeha · 23 December 2025

★★★★★ 1/5

Trustpilot

After-sales Care? More Like Don’t Care

Mulberry must love this website as they can make empty promises about following up on the many issues raised in these reviews and they never do. Plus there is no way for the customer to respond to their cut and paste responses. Terrible company, terrible after sales, constantly breaking agreements. Will eventually throw money at a problem rather than admitting they are wrong or trying to fix their own mess.

Terrible · 5 July 2023

★★★★★ 1/5

Trustpilot

Dreadful standards of workmanship- be…

Dreadful standards of workmanship- be careful Ravensden Park- high turnover of staff- plumbing and landscaping awful!

Clive · 13 July 2026

★★★★★ 1/5

Trustpilot

Our forever home dream, destroyed!!

We reserved a property on the Kingsbury Park in Lutterworth, Nov 2019. Unfortunately, our property build was delayed due to Covid. Which at the time we was understanding with the delay.So, moving on from the above. We received pressure from the sales team, on the plot we had reserved as we was waiting for sale property to be finalised, which was underway and would be done by the end of March 2020, 4 days before the end of March, we was being pressured/hassled constantly, into making an exchange before our finances were in place, due to Mulberry informing us, they have another buyer for our Plot and they gave the impression they would rather sell to them, than keep their agreement to us. To the point they got a sharp response back "just sell it then to the other people". Which in turn would mean that we would lose our deposit / reservation fee. After long discussion with the Sales Team Supervisor at the time, we were offered another plot, but this would be more expensive. Surprise - Surprise..But the other plot offered would not ready until Nov 2020. After more delays, and us having to chase for the completion date, we finally moved in April 2021.We had a professional Snag list done, which the number of items came to 272 on our new property. Which in fairness some were down to, lack of cleaning to the property when handed over to us which again was very disappointing. At the time of our moving, we were happy to finally have our forever home, but this soon became distance memory.The list was sent to the site managers and their customer care team in May 2021. Which while they were completing Phase 2 this was dealt with by the site managers. Which we were happy with, and the items were being reduced quickly. The Site managers would come to check the progress and tick off items from the list. Once the Phase 2 of the development was completed, we were informed the rest of our snagging items have been handover to the customer care team. This is when we started having real problems.We had agreed with site managers, the rest of the items still outstanding on our snag list would be completed, and the Site Managers assured us these items would be completed very soon, due the works being put through their system. 15 months on, from our hand over date, we are still having to chase to get 3 major items completed. Creaking/moving flooring in our master bedroom & en-suite, which was pointed out to the site manager on the day of our handover.No Insulation within our Bay window roof, which we keep being promised will be done, these promises have been ongoing for 14 months, and still no date of when this is being resolved. We have been missing a section of our driveway since Oct 2021, which we are still chasing to get completed. But keep being told this with Directors awaiting approval.The most annoying bit is we are never updated on the progress unless we chase. It’s coming a full-time job having to chase the customer care team. I think they need to investigate what Customer Care means!! Because there is no customer care… We are just being ignoredAs for the “so called 10-year guarantee” well this isn’t worth the paper it is written on. Its not with the NHBC group as originally told. We are not the only ones within this development that constantly let down..Also don’t believe what Mulberry Homes write as a response back.

Sarah · 15 July 2022

★★★★★ 4/5

Trustpilot

Stress-free buying experience

I’ve lived in my Mulberry home for three years. Everything was seamlessly organised by the company’s best asset Claire Bull who went out of her way to make the house buying experience run smoothly and stress-free.

Eleanor · 17 December 2021

★★★★★ 5/5

Trustpilot

Exceptional customer service

Faye and Karen at Mulberry homes houlton, were absolutely fantastic, in every single way. They made me, my wife and both my young children feel so very welcome and really helped and assisted us in looking at the properties that they had available in houlton. Couldn’t recommend both Faye and Karen in houlton enough.

Harinder · 14 June 2024

★★★★★ 5/5

Trustpilot

Wreath Making Evening at Felsted Gate

I was made to feel very welcome when I attended the wreath making evening at the new Felsted Gate development. As soon as I arrived I was offered a glass of warm mulled wine!!The evening was very well organised and resourced -plenty of foliage and colourful materials to decorate our wreaths. I was really pleased with the end result!Thank you Mulberry Homes

Customer · 8 December 2023

★★★★★ 5/5

Trustpilot

Very happy customer.

This will be our 3rd Christmas in our Mulberry home in Lutterworth & I can honestly say our experience has been brilliant.Yes our moving date was delayed, but these things happen & the sales staff were incredibly supportive, looking after us every step of the way.The house is built well, any snagging problems were dealt with swiftly & efficiently by a great team led by Luke.The design of the estate went an awful long way to our decision to buy a Mulberry home, a variety of styles of homes makes the estate unique and very attractive.Our garden caused us a few problems in that it dropped away dramatically at the bottom, making it totally impractical which gave us an unexpected expense getting it amended. That’s the problem buying blind off plan. Overall we are totally happy and content living in a Mulberry home.

Lynn · 16 December 2021

★★★★★ 5/5

Trustpilot

Manor Heath, Leighton Buzzard

Having recently completed on our new home, I wouldn’t hesitate recommending Mulberry Homes as a developer. The process has been smooth sailing and Keelan at Manor Heath, Leighton Buzzard, went above and beyond to ensure we were kept abreast of everything in both a professional and friendly manner. In addition to this, the after care has been second to none, with Greg and Jai always only too happy to help for any niggle we might have had and contactable at every step of the way. All in all two very happy customers!

Gemma · 16 December 2021

★★★★★ 4/5

Trustpilot

Mulberry Homes Maulden Ridge

We moved into our Mulberry Home in Maulden Ridge at the end of August and are very happy with our new home. The development is a lovely layout with spacious areas between the houses and nice landscaping. The house build is good quality and design.The sales team have been amazing (Faye and Molly).From start to finish Faye has always been very helpful with advise, support, answering questions, choices, updates on build etc and still always there for any after sale queries. She is efficient, friendly and a credit to the company.The site managers Cliff and Mitch are helpful too. We had a snagging list as expected but they have resolved some of our issues and are dealing with the outstanding ones.I would recommend Mulberry Homes.

Carol · 12 December 2021

★★★★★ 5/5

Trustpilot

Highly recommend. We moved into a Mulberry Homes house…

We moved into a Mulberry Homes house this year and I have to say that I would highly recommend them. From the start of the process to the end, I have been really impressed with the both the service we have received and the standard of work. This was started off immediately due to Faye, our sales representative for Mulberry. She was professional at all times and communicated so well with us which is so important during the stressful journey of a house move process. We felt very well looked after by Faye and then the site team and I would highly recommend as a result of this.

Kate · 12 December 2021

★★★★★ 5/5

Trustpilot

Happy Mulberry Homes Customer

We have been in a position to move to a new home on several occasions through the years and found this last one with Mulberry by far the best. Both the lead up to the purchase with the salesman Keelan to the after sale support from the site manager Lester, we have been dealt with in an almost uniquely professional manner and received excellent service. The house is really well built and to a standard that exceeded our expectations and we would choose Mulberry Homes again.

Nicholas · 10 December 2021

★★★★★ 5/5

Trustpilot

Meet Santa at Manor Heath

Faye at Mulberry Homes Manor Heath, always goes above and beyond to create a welcoming and warm community within the development & most recently she organised... meet Santa! We had a wonderful time meeting neighbours, having a mulled wine & mince pie, all whilst the children (& dogs!) got to meet the main man himself! Thanks so much again!

Sarah · 11 December 2023

★★★★★ 5/5

Trustpilot

Mulberry have been amazing from the get…

Mulberry have been amazing from the get go. We had slight delays on the completion date, but we understood this. We was greeted from the start by Claire, leisa and sally in the show home, they went out their way to make this a personal feel and not just a “sale”. They took time to get to know me and my family. Once we moved in the show home staff still popped in and said hi and ensured we was settling in well. We have only been in 8 weeks and site team have been very quick in responding, dealing with issues and also making this a personal touch. The finish to the home is beautiful and as expected we have snagging but these have and are being rectified. The site team Rob , Carl and Kev often check in and provide good updates on what is being done. I would recommend 👌

Josh · 24 November 2021

★★★★★ 5/5

Trustpilot

Mulberry homes purchase

All snags were completed today so thought it was the right time to post. I certainly would recommend Mulberry from my experience at Mulberry Homes Lutterworth and testament to that is a friend has already reserved a plot himself after seeing the development and house quality.Overall everyone has been helpful, reserved in March and completed 30th September, this was two months after the expected date but was kept informed the whole way and to the credit of the site manager and team they managed to pull everything together so it completed before the increased stamp duty!Lisa and Clare in the sales office are great and a credit to the company, they genuinely cared and were always available on the phone when required.The house type I reserved was a sherbourne which I think anyone would be high pressed to find a better layout for a four bed! We added a island in ourselves from a symphony dealer which I think is needed.Snag wise we had a few problems (7) which have now all been fixed 6 weeks after completing, most of these were cosmetic.Plus point to mulberry homes;Spot lightsKitchen qualityHouse design and layout which as mentioned was a key selling pointThe estate layout- spaces between houses and wide rooms as allowed to cramming in as many houses as possible.Think people need to have a global view when buying a house in a pandemic and one which supply chains are hit and the hgv industry is in tatters, delays are inevitable in some cases like in ours, hopefully the worst of this is over and we only had a two month delay so my advise with any new build with any company would be to always allow a three month tolerance on top of the estimated date.

Phil · 24 November 2021

★★★★★ 5/5

Trustpilot

Quality Product Delivered From Mulberry

I rarely write reviews but feel compelled to highlight my experiences dealing with Mulberry as they truly are the complete opposite of some of the other reviews I can see listed below.....I have been very impressed with the overall experience purchasing a property from Mulberry Homes.The process from reserving a plot, proceeding to purchase and completing was smooth and painless. The whole team from sales to aftercare have been proactive and accommodating. After living in the property for nearly 3 months I can confidently say that I have bought a well built home with a very good finish.I have had friends, family and colleagues who have purchased new build homes from other developers that are shoddy in comparison to the high level of finishing from Mulberry. Yes there were snags and minor items that needed rectifying. However this is to be expected when purchasing a newly built home.We employed an independent snagging company to inspect the house following us accepting the keys. He spent over 4 hours in the property and only highlighted a handful of minor snags. The snagging man himself even commented on the good quality of finish compared to other homes recently inspected.The snags highlighted were dealt with in good time and they were never questioned or disputed. Overall a very good experience and we are very happy with the finished product.

WillM · 22 November 2021

★★★★★ 5/5

Trustpilot

We have a wonderful home!

We moved in two weeks ago after a long process but this was nothing to do with Mulberry. Donna our local sales manager was superb up to completion and continues to be very helpful post completion. The site manager is also very efficient and has been very active on our snagging list.The finish of our house is excellent with only a few minor snag's .If you're looking for a new build home you should check these guy's out as I'd recommend them as I've bought from the rest and they're not in this class!

I · 22 November 2021

★★★★★ 1/5

Trustpilot

Worst, highest stress period of our lives

Hundreds of snags, like most money hungry large national house builders (which mulberry are not and do not market in this way) mulberry deploy paid by the hour low paid contractors, who themselves cause a chain reaction of snagging issues through not giving two craps and clock watching (they fix one thing and break two others). Be prepared to co-ordinate these contractors yourself as most the time mulberry get you to contact them to repair “their” work. Little or no accountability from mulberry when things inevitably go wrong, their style is to blame these “pesky” third party contractors, customer service is MIA, two young staff who rarely answer, respond or acknowledge severity.Sites are left like a ww2 bomb has gone off.Site development drainage and garden drainage is shocking. Most neighbours (and that’s a considered response, MOST) have had a mixture of dangerous (related to boilers, electric, gas) to minor (creaky stairs, security chains on front doors drilled into plaster board without plugs) to shocking (things missing…insulation, roof tiles, large gaps caused by things being drilled or installed incorrectly).I myself am long in the tooth and battling severe health issues, have had broken windows and gaps causing drafts you’d expect in a shed not a warm energy efficient home.Houses as Mulberry venture down south of England are averaging around £650k yet the “luxury” fittings include rusting outdoor sensor lights that you can purchase from B&M, this hardly sells luxury.Mulberry pride themselves on innovation and initiatives being a luxury house builder, there is little innovation (no house fitted electric charging points, smart heating, smart doorbells, everything is a basic install, bathroom “tiles were never described as vinyl but LVF or “amtico” is what you get not tile, I suppose you are not really getting the luxury or the good parts of national house builders either, who at least innovate, you get the worst of both worlds “trying to market as bespoke and beautiful independent house builders when they build like national builders and then miss the national builders innovation being too cheap too innovate or finish properly”If you buy, from my experience good luck with your cold, broken, mouldy, badly constructed, internally and externally wonky property, the value is only in the land.Dil.

Dillan · 13 November 2021

★★★★★ 1/5

Trustpilot

Mulberry are appaling - Speak to real owners

Mulberry are appalling. Sadly, these reviews can’t be trusted. All the reviews were one or two stars, until Mulberry became aware of their Trust Pilot status. They never replied to a review until they noticed how damaging they were. Now - everything looks amazing. If you’re considering buying a mulberry home, visit a development and ask an owner to tell you their real experience. Don’t be fooled by this sham. You’re spending too much money to trust them.

Mulberry · 22 January 2022

★★★★★ 1/5

Trustpilot

Multiple delays to our house build

Multiple delays to our house build, zero communication. When they do eventually contact you. You get Different people calling you telling you varying stories of why your build is delayed. No apologies. Just "thats the way it is" We are now homeless paying for all our belongings in storage and rent whilst our house is due to be finished. Deposit paid in March, 1st completion date was July then October now December. Will cost extra in stamp duty now also. Mulberry homes could offer to pay this. It would be a drop in the ocean to them. Very disappointed with them. All this before we have even seen the finished build. So far 2 star builder. Maybe they can redeem there selves.

Tim · 20 September 2021

★★★★★ 1/5

Trustpilot

Would also give a negative if I could

Awful builder. Don’t be sucked in by their attractive designs and sales people full of false promises. They don’t know how to build houses. The fact they only offer a Premier warranty with a £1000 excess, rather than the more comprehensive NHBC, should tell you all you need to know. They claim on their Twitter account to be ‘devoted to crafting luxury properties’. It’s an absolute joke. They were trying to throw our house together as we moved in.The immense list of snaggings is still dragging on 2 and a half years later - some of them posing a genuine risk to life. They willfully ignore planning requirements when it suits them. They are incompetent and shambolic. We’ve had raw sewerage, dangerous electrics, no gas safe certificate (a legal requirement) for almost 18 months, materials used which are below the standards required by building regulations - the list goes on and on. They don’t supervise their contractors and you’ll pay the price for years. Their sales people are mercenary and immoral. Trust me - you will not have the ‘new home feeling’ they promise you. Just years of anxt and stress. Honestly - wish we’d never bought it.

Rebecca · 10 September 2021

★★★★★ 5/5

Trustpilot

Faye and Karen at Houlton did a great…

Faye and Karen at Houlton did a great job of supporting my son and his wife whilst they were buying their first homeWe as parents were made to feel a part of the process.They move in next week and are delighted with the finished house inside and out

Paulinepentland · 23 June 2024

★★★★★ 5/5

Trustpilot

A great experience!

Honestly it’s been a breeze. Keelan has been professional, honest, always contactable and great to work with. Love that mulberry homes are a bit different from the others we viewed!

Gabriella · 22 November 2021

★★★★★ 1/5

Trustpilot

Faceless anonymous Directors !

Worst after sales service possibly imaginable ! The sales lady will tell you anything she likes then leave a cheap bottle of champagne in your fridge combined with a snagging list as long as you can imagine and promptly spend much of the next two years ignoring you ! The faceless directors don’t have the manners or courtesy to respond to any questions or challenges, ably supported by their incredibly rude and indifferent HO staff. Don’t bother to write to them….they just block your e-mail……what a ‘class act’….off to court we go !!!!!

Chris · 25 June 2021