Mulberry Homes reviews

★★★★★ 5/5

Trustpilot

Experience Of Purchasing From Mulberry Homes

From the initial viewing of our forever home to completion, Jodie - Sale Advisor has been thorough and professional all the way through, even when challenges arose, these were completed by the completion day. Other members of the team who we have had great communication and support with include Paddy, Ash and Luke have all been extremely helpful and supportive during the process, including snagging issues as with any new builds snagging issues did occur and have been dealt with as quickly and efficiently.

DM · 21 August 2026

★★★★★ 1/5

Trustpilot

Would give none if I could

This is an update from our 5 star review that I posted the day after we moved in. The one star is only because we still love our house. We bought a home at Ravensden park last April and can honestly say we were sold a complete lie. We were told we’d have a play park, still not open. We were told we’d have a picnic area, this is benches surrounded by weeds that are completely inaccessible and have been vandalised. There is constantly people sat at the entrance on the hill smoking drugs, and leaving litter, which has been a constant battle by the residents to ask Mulberry to do something about. Last week someone even lit a bbq up there and in winter they let off fireworks. Every time I’ve contacted Mulberry, Stacey has said there’s nothing they can do. The residents will take this further as we have all been sold a dream but living here is basically living in an endless pit of litter and vandalism.

Louisa · 3 August 2026

★★★★★ 5/5

Trustpilot

A massive thank you

We found an our beautiful house with mulberry homes after lots of stress and being let down by another developer. From the beginning Paddy & Jodie went above and beyond to help us and make our journey smooth sailing. They supported us throughout the purchase journey and made the whole experience exciting and as it should be. We also met the site manager Brian and his team who have been excellent and continue to help our home become everything we wished for.

Constance · 1 August 2026

★★★★★ 5/5

Trustpilot

Thank you

I viewed a property recently at Mulberry Homes (Felsted Gate). Paddy showed me and my daughter around a couple of the smaller properties. Although I loved the 2 bed house, once returning home I felt the timing was not right so I am not going ahead (although I might in the future). The property itself was finished to a very high standard and the other houses were beautiful too, I know it would be a great place to live. A special thank you to Paddy for sharing information and always being there to answer my questions.

Tina · 31 May 2026

★★★★★ 5/5

Trustpilot

Happy home owners

This is our third new build but our first from Mulberry Homes. We’ve been impressed since our first visit to the Middleton Meadows site. Elizabeth, the sales person, was informative and never pushy. Our purchase went through smoothly. Since we moved in, there have been some snags (which we knew to expect based on previous experience of buying new) but these have been sorted out quickly and efficiently by the site team. Our thanks to Matt James, Steve Kelly, and Kevin - you’re stars!

Happy · 6 May 2026

★★★★★ 5/5

Trustpilot

The Grange 5*

We moved into The Grange end of November. We have had an excellent experience throughout the process. Special shoutout to Greg, Graham and Baileigh! They have been attentive at all times. Any questions or concerns we had, they have sorted it as quickly as they were able too. They all kept us informed of any updates, changes and information at all times. We have enjoyed the whole experience, moving is very stressful but they made it the smoothest process possible.

Abby · 4 February 2026

★★★★★ 1/5

Trustpilot

Shocking after sales service

Whilst the process of buying via our sales personnel Graham at Roxton was a positive experience the after sales has been the complete opposite. After initially signing off two weeks post move date we began to notice small and large snagging which has been raised numerous times with our site manager (still unresolved snags with him) who then escalated the issues he could not deal with to Craig the construction manager. Craig visited around 5-6 weeks ago and agreed to rectify the snags. To date we have heard nothing and after contacting him via email yesterday, we simply received his response 'I will look into it and get back to you' no apology, no firm dates to sort the issue and no regular check in with us to update, us which would have been reassuring. We shouldn't have to keep chasing Mulberry Homes for a resolution!

Tracie · 27 August 2025

★★★★★ 4/5

Trustpilot

Excellent Sales Advisor

We have recently purchased a Mulberry House in Essex. We were guided through the process of buying a new build by Jodie from initial contact to completion day (even swapped a non working day to be there)! There were a few hiccups along the way but Jodie very professionally sorted these out and kept us up to date with progress.

Julie · 24 February 2026

★★★★★ 5/5

Trustpilot

We're in the early stages of the buying…

We're in the early stages of the buying process and so far it has been smooth. The service and relationship with Helen Dott at Whissendine has been friendly and so helpful and understanding.

Rocktop · 7 August 2026

★★★★★ 1/5

Trustpilot

Ravensden Park it’s not the dream!

I moved into the Ravensden Park development 2 years ago and it was a dream sold to me paying a higher premium to be here based on the wonderful plans and developments that would take place here, The country Park, beautiful surroundings, Children’s play park…The sales team were wonderful at the time, Helen, Brad, Craig construction Manager could not do more if there was an issue or problem they would get it solved. Sadly they have moved on to what seems to now be a high turnover of sales staff, construction teams and to be honest a complete mess on this development. The country park is like wasteland not taken care of and has not been available to be used this Summer, Rubbish bins overflowing attracting all sorts of vermin, anti social behaviour at the top of the hill, young kids parking up smoking drugs, cars up and down all hours of the night.

Sharon · 4 August 2026

★★★★★ 5/5

Trustpilot

Felsted Gate

We are very happy with our new Mulberry home at Felsted Gate. We particularly wanted to show appreciation for those who helped us along the way. Firstly, to Paddy who has been a model of professionalism throughout and gone far beyond our expectations. She has been approachable, friendly and completely dealt with all of our questions. Our starting point though was with Caroline Gardner who showed us around what would become our new home with a very clear and thorough approach, pre-empting many of the queries we might have had. Jodie saw us through the final steps on the move-in day, again with a wonderful attitude which was much appreciated at what is generally accepted to be a very stressful point in life. Since moving in, Matt Keep has also gone above in dealing with our queries and we have felt totally assured throughout the process but special mention does go to Paddy who has displayed an exemplary approach to her role.

Sullivan · 27 July 2026

★★★★★ 5/5

Trustpilot

A great member of the Mulberry team

Rabia has been great throughout our purchasing experience. There were delays not of Mulberry’s making, and Rabia was always in touch trying to help smooth the process. Even after we moved in, Rabia was only ever at the end of the phone to help out with queries. A friendly, approachable and supportive member of the Mulberry team.

Nikki · 1 December 2025

★★★★★ 5/5

Trustpilot

These guys are fantastic

These guys are fantastic. Nothing is too much trouble for them. We highly.recommend there homes and the guys that build them especially Matt James ,Steve Kelly and Kevin Robinson. they go beyond to make you comfortable in your new home and help you in anyway they can fantastic guys.

Consumer · 28 January 2026

★★★★★ 5/5

Trustpilot

We had a seamless journey in purchasing…

We had a seamless journey in purchasing our lovely house at Houlton. Karen and Faye were very supportive, keeping us abreast of next steps and made sure we understood every process.

Ola · 3 June 2026

★★★★★ 5/5

Trustpilot

We are very happy in our lovely new…

We are very happy in our lovely new home, and the Mulberry site guys have been fantastic since we moved in with issues that have come up e.g. getting connected to internet. Special thanks to Matt, Steve, Gemma & Arthur for all of your help.

Charlotte · 26 January 2026

★★★★★ 1/5

Trustpilot

Poor Quality Mulberry Homes…

Our experience with Mulberry Homes Houlton has been extremely disappointing, particularly with the poor quality of the property at handover and the lack of professionalism when issues were raised.

S · 30 April 2026

★★★★★ 5/5

Trustpilot

Matt James and Steve Kelly were excellent…

The sales process and moving in could have been made easier but Matt James and Steve Kelly, the site managers, really made up for it after we moved in. They were always on hand to make sure anything we needed was taken care of and couldn’t have been more accommodating. Any snags, information needed or questions asked, we could really count on them. Mulberry are lucky to have them!

Mo · 24 June 2026

★★★★★ 5/5

Trustpilot

I have had the pleasure of being…

I have had the pleasure of being supported by Karen at the Houlton office, who has been magnificent in supporting me through the purchase of a Mulberry home at Houlton. Karen has gone above and beyond to support me and I can’t thank her, Faye and the team enough!It was the service and support that made the decision to buy a mulberry home an easy one. I was considering a property with another builder at the time, but the service was appalling and I would encourage anyone thinking about a move to Houlton to give Karen and the team a visit. You won’t regret it!!!

Ann-Marie · 30 October 2024

★★★★★ 5/5

Google

Just bought our new home with Mulberry at Ravensden Park. Baileigh & Graham have been fantastic from day one. Baileigh was an absolute life saver and really supported me when I had issues with our solicitor which was delaying our house move. Brad and Steve are just wonderful; gave us their mobile numbers if we have any issues and need to contact them if we had any issues. They even left us a skip outside our house so we were able to avoid many trips to the skip- absolute genius and was a lifesaver during those first few hectic days. Really positive experience- thank you!

Hayley · 8 November 2025

★★★★★ 5/5

Trustpilot

Highly recommend Mulberry Homes to any prospective new homes buyer.

We recently moved into our new Mulberry home, I must say the whole process from initial contact and viewing of the show house to actually moving in has been incredibly smooth and hassle free. The quality of build is excellent, we had only seven items on the snag list which I think is incredibly low for a new build, all of which have been attended to and resolved to our satisfaction very quickly. The high standard of finish is excellent, great care has been taken by the builder in this respect.It has been a pleasure to work with Helen in sales from the very beginning, she has kept the communication lines open and clear throughout and help us through the whole process.Craig and his team have been attentive from the walkthrough process prior to moving in right up to today in getting the snag items resolved. A call out to Alfie in particular who has worked with my wife and I in ensuring any issues have been resolved in a timely fashion. I should also mention Brad who has also been involved in getting things resolved.

Steve · 9 October 2024

★★★★★ 5/5

Trustpilot

We were first time buyers so the whole…

We were first time buyers so the whole process was new for us and a big learning experience. I must say both Caroline and Matt were absolutely fantastic with us. I have had a number of questions and concerns along the way and Caroline has been so helpful and responsive. I think without Caroline's help, it would have been far more stressful. Matt showed us round the house and talked us through every fine detail we needed to know. He visited us on our first day of moving in to see if we needed any assistance and has also since been round again. We needed help both times and he was more than happy to help us. His knowledge and understanding of everything is incredible....! I couldn't speak any more highly of them both. Thanks again Caroline and Matt!

Tom · 26 September 2024

★★★★★ 5/5

Trustpilot

5 months into my new Mulberry Home at Braintree

Its now five months since I moved into my new Mulberry home located in Braintree Essex and, having now settled in, I'm pleased to say how delighted I am with my property. Buying and selling can be a stressful process however the Mulberry team at Braintree made the process as relaxed as it could be. Caroline, from sales, has been amazing along the way. Although new to the development when I first visited the site she was fully conversant with all of the specifications of the different build types on the development and was extremely competent in terms of answering my questions, of which there were many. Caroline’s proactive communication throughout the process was both comforting and reassuring. Thanks Caroline, for helping make it happen! Thanks too to Anita for picking up my calls even on your days off. Very much apricated! Snags when buying any new build are to be expected, resolving them is key. Matt, the site Manager, and Ash, the Assistant Site Manger, have been attentive and proactive throughout in resolving them, no matter how small. They have always followed through until completely resolved. The Braintree site is still in development, something that I was a little concerned about when buying. However far from being a problem I can honestly say that I am thoroughly enjoying watching the build progress. The work men on site are respectful, polite and friendly. I think that I am going to miss them when they are gone Thanks Mulberry. Your developments are spacious and the build quality is second to none. I am so please to have found you

Michael · 22 September 2024

★★★★★ 5/5

Trustpilot

Mulberry Homes Houlton - Highly recommend!

Have had a superb experience with the team at Mulberry Homes Houlton, Rugby. From the moment we walked into the sales office on a Sunday afternoon, browsing and looking at options, to now, having moved in, we cannot fault the impeccable service we have received from Faye, Karen and Alfie. We have been made to feel that nothing is too much trouble, every question answered and loving life in a our new home, as are our two children. We have bought several newbuilds over the last 15 years, and cannot recommend this team enough.

Leanne · 20 February 2026

★★★★★ 5/5

Trustpilot

Buying at Houlton

We are currently in the process of buying a Mulberry home at Houlton. We have been extremely impressed with the sales team service on site. They have been friendly & professional with a very prompt & efficient follow up of meetings with emails. They have gone beyond to help us achieve the home fittings we requested. Can't wait to move in!

Helen · 7 July 2026