Mulberry Homes Bedford reviews

★★★★★ 5/5

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What a busy site but the guys who run…

What a busy site but the guys who run it are very helpful and considerate.

Geoff · 13 March 2026

★★★★★ 5/5

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Mulberry Homes at Clifton Gardens

Mulberry Homes at Clifton Gardens have made the whole moving process much easier and smoother for me. The sales team, Charlotte and Molly, were very supportive from the start and continued to be even after I had moved into my property. I cannot fault them. The site team were also excellent and any issues we have had, have been resolved very quickly. I feel that the staff have always been at the end of the phone and have been happy to help in any way they could. The finish of the house is high quality and we are very happy with it. I would definitely recommend buying a Mulberry House.

Anonymous · 2 November 2023

★★★★★ 5/5

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Very happy in my new home

I moved into my new Mulberry Home 10 months ago and am thrilled with it. The location, style, plot, build quality and layout of the house really work, and as soon as I moved in, it felt like home. I received a very professional and friendly service from the sales team, who helped with my interior and exterior choices, and from the site team, who were keen to rectify the small number of defects identified, as efficiently as possible. These amounted to a small leak in the w/c sink, a few slipped tiles, a faulty patio door lock, some shrubs which needed replacing and minor fixes to paint finish. The road is now made up and any site activity in the vicinity kept to a minimum and respectful of residents’ needs. I chose kitchen, carpet and flooring upgrades, as well as fitted wardrobes and extra garden paving and lighting. It has avoided any inconvenience and additional costs after my move, and I think the prices were reasonable. Buying new, there were inevitable shifts in the build time, but patience paid off and I feel that I have made a good investment; buying a new, well appointed home, which is proving efficient to run and easy to maintain. All in all I made a good move, buying in the market town that works for me and choosing my Mulberry Home.

Anonymous · 31 October 2023

★★★★★ 5/5

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Superior build quality

As soon as we viewed the house we knew it was what we wanted. The build quality was superior to what we had viewed on other sites.Leisa the sales person was so good to us explaining everything and answering the million and one questions we had. Once we moved in the welcome pack was very useful and very good quality. I snagged the house from top to bottom and all I found was a mark on the wall which was dealt with the next day. This site has been well thought out and a nice welcoming place to live. Mulberry homes certainly go the extra mile.

Alan · 30 October 2023

★★★★★ 5/5

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My parents relocated to Middle Cheney.

Shevs · 12 May 2026

★★★★★ 1/5

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AVOID!!

Edited following reply with original review retained below.One outstanding item you say?Is this:A) The ‘shelf’ which has been cut way in excess of requirement rendering it barely usable B) The ruined flooring which is to be attended to by a professional cleaner (not sure how they will fix damaged grout though) C) The debris strewn all over the gardenD) The broken plug socket E) The ‘immediate’ refund which was initially meant to paid by 22 Sep, then ‘confirmed’ for payment by 30 Sep but by 3 Oct no funds seen!Or is it F; ALL THE ABOVE!!Cowboys and liars. These guys will try and blame homeowners for damage caused by their ineptness. When they do finally accept liability, they deliberately delay works, and continue to spew lies and excuses.

Kamani · 2 October 2023

★★★★★ 1/5

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Very unprofessional,bad customer service

We booked an appointment with one of sale executive at mulberry homes in houlton.Even after the appointment ,when we reached there on time,the sale executive with whom we booked an appointment she even didn't bother to acknowledge us, she didn't asked us to wait.still we waited for 10 minutes there hoping the sale person will get back to us or at least asked us to wait.but after 10 mins when the sale executive did not even bother to acknowledge our presence ,we left from there.and interestingly when we were leaving still she didn't bother to asked anything.Well done mulberry,great customer service you are giving.Must say very unprofessional staff .

Anu · 12 September 2023

★★★★★ 3/5

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Flaws in planning this house

What a stupid set of bi-fold doors you fitted to our home, the sill is 13cm so we have to step up and over it to use the door. I thought we would get used to them but no particularly as we are now 72 and 81. These doors should have a flat sill as have bi-folds that I have researched, ours are very dangerous. Another point why was the oven positioned next to the fridge. All in all having lived in the house for nearly six years the kitchen just doesn't work. It's a nightmare. If one person is at the oven the other person cannot pass by. Very disappointed with Mulberry. Back garden still flooded even after Mulberry putting a drain the other side of our fence. Some electric sockets put in upside down and the back fence slopes. The date in experience is only a guess as flaws appeared when using the house over a period of time.

Dawn_Scrutton · 6 September 2023

★★★★★ 5/5

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Our recent journey with Mulberry Homes…

Our recent journey with Mulberry Homes was absolutely delightful! The entire team, from start to finish, made our homebuying experience unforgettable.They tailored the process to us, guiding us like seasoned pros. Their market knowledge was impressive, helping us make savvy choices. Communication was superb - clear, friendly, and always on hand when we needed it.Mulberry Homes went the extra mile, handling everything with precision. Their dedicated customer experience team worked like a well-orchestrated symphony.In summary, we highly recommend Mulberry Homes for their professionalism and dedication to customer satisfaction. If we ever decide to buy again, Mulberry Homes will be our first choice! Thank you for making our homeownership dream a reality! 🏡🌟

Morgan · 1 September 2023

★★★★★ 5/5

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Overall our experience with mulberry…

Overall our experience with mulberry homes was great! Keelan was a big help pushing the process over the line and made a stressful situation easier with his supportive manner. Love the style of the house as it’s different from other developers. Very happy so far- long may it continue!

Alex · 22 November 2021

★★★★★ 1/5

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Absolute disgrace of a company please…

Absolute disgrace of a company please please please be aware they will happily take a quarter of million pounds at least from you and then refuse to put anything right. The Directors don’t care, Customer Service don’t care. In fact the staff are dame right rude. Would you part with £25k and drive your high performance car off an Audi forecourt with a scratch down the side and a dodgy window or door - NO, so don’t part with hundreds of thousands of pounds; the biggest investment of your life. If you do your only recall will be litigation or putting up with a new build that you could very well struggle to sell !!

Kim · 21 August 2023

★★★★★ 5/5

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Faye & Amanda - dream team!

To be upfront I didn’t buy a Mulberry Home BUT this was only due to there being nothing left in my budget. It transpired that the owners of the house I was buying down the road were buying at Manor Heath. My experience with Faye (when I was looking at their houses) was second to none. More recently my purchase became complicated due to solicitors and my estate agent not being helpful. Amanda (Mulberry Homes Post Sales Manager) quickly stepped in and fought my corner to the bitter end to get my sale and purchase through. If only I had ended up with a Mulberry Home at the end! Maybe next time though! Thank you also to Helen for her support.

TW · 18 August 2023

★★★★★ 5/5

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I recently bought at the Lutterworth…

I recently bought at the Lutterworth site and I couldn't recommend Mulberry Homes more highly. I have previously lived in other new build properties through large house builders such as Carla and Barrett Homes and the build difference was noticeable instantly. The finish was exceptional and I couldn't be happier (our kitchen is just a dream!). We had some small snagging areas initially but this was dealt with efficiently and very quickly and the team were extremely friendly. If you are looking for a good quality builder who has the time to focus on the detail you will not be let down by Mulberry Homes.

Nick · 18 August 2023

★★★★★ 3/5

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Nice home, complete lack of aftercare

Our home is beautiful but sadly there is just a complete lack of aftercare from Mulberry. We have been mislead by the builders and sales rep in terms of what they would remedy and how quickly. Our house was awfully painted and we had someone in here 3 days a week for 6 weeks fixing it. Since then we have not had one issue fixed without constantly having to badger them. They claim security issues are fixed within a weeks but they take 3 months. We were told cracks would be fixed after a year but now they are refusing - these are issues we have had from the start and were coaxed into removing them from our snagging list as they would be fixed later, only for them to now refuse to do the work.It is a shame as the house is wonderful but once they have locked you into that contract they stop caring.

Flossy · 15 August 2023

★★★★★ 5/5

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House is great

House is great. Steve Kelly was particularly helpful in getting s as my issues we had sorted. He kept us regularly informed and negotiated with contractors on our behalf

Katrina · 19 October 2023

★★★★★ 5/5

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Happy buyer at Kingsbury Park

I moved into my property at Kingsbury Park back in March 2023 and I know some reviews on here haven't been glowing which did concern me initially but I needn't have worried and I've personally had a great experience with Mulberry Homes. From my initial enquiry via Leisa at the sales office, introduction with Karl and Lewis (site managers) and both Steve and Ella with aftercare support, they've all been great and I couldn't of asked for anymore. They worked quickly and efficiently through my snagging list which was minor, have kept me well informed, checked in and supported me throughout the entire process and have gone above and beyond to ensure that everything has been as perfect as can be and it really has. I would certainly recommend Mulberry and the Kingsbury Park site to others and have found them to be spot on throughout. Very pleased indeed and love the house :-)

Adam · 21 July 2023

★★★★★ 1/5

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Sell you the world, deliver very little. Dreadful aftercare

Beware the sales people, the beautiful pictures and idyllic models. For a true example of a Mulberry estate, visit the one in Lower Stondon, Bedfordshire.We moved in 2 years ago, and were one of the last few houses to be occupied, around 18 months after the first residents moved in. 3.5 years after and they still haven't finished the estate, despite everyone disappearing from the site. We were promised a country park, which is less than half finished, suffers flooding due to the poor drainage and the waste they left under the ground, the trees and shrubs they planted have died and the weeds are now around 4-5ft high. The local council have refused to adopt it unless it is sorted. Looking out from our house, the public spaces are not maintained, the childrens playpark consists of 3 pieces of wooden equipment, which are not used at all. The promised sports pitches are yet to be seen and the roads have sink holes appearing.My own property has been generally ok, cosmetically, it looks ok but we've had a number of snags that Mulberry have either refused to resolve, changed the rules, "escalated them", i.e. putting us off or just simply ignored. Our biggest issue has been out garden, it wasn't properly landscaped and planned and we had flooding, 2 winters running. After 14 months of arguing they finally agreed to put drainage in, which has stopped the flooding and have just replaced the dead trees and shrubs, however the grass doesn't grow and the it is completely uneven. Mulberry's answer has been to send grass seed, which was of such poor quality, all the grew from it was weeds. They refuse to replace the grass properly, despite two independent reviews and their own adoption manager agreeing it needed redoing. The hear of the problem, which i found digging up a small section of the lawn is that they use the absolute bare minimum amount of top soil, which isn't very good quality on top of clay and whatever rubble they couldn't be bothered to remove first. I constantly find half a house brick or large rocks coming to the surface. I'm sure some of their estates are perfect, but I would urge a visit to Lower Stondon before you purchase.***update - just like my customer experience using the more traditional methods. I have had no contact or update since Mulberry responded to this post.

Alex · 6 July 2023

★★★★★ 1/5

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They knowingly blew every chance to be better

Failed repeatedly on delivering quality on both our house and refusing completely delivering acceptable standard of finish to the surrounding public spaces (parks, grass areas, tree planting and play areas).On our house we had to chase and scrutinise the most basic elements in order to have them fixed and in some cases are still waiting to be fixed. Roof tiling placement was unacceptable, shower drain off pipe not connected leading to water damage on lower floors, toilet not plumbed in properly leading to blockaging, guttering wasn’t fixed properly, bricks weren’t laid anywhere close to flush (which will never be fixed), garden was essentially rocks and clay no top soil at all leading to flooding of lower parts of garden, boiler flue pipe wasn’t fitted to safety standards, mould forming under dishwasher, loft hatch not fitted properly (still not fixed), plastering lumps under carpet, garage flooding in rain due to lack of drainage on drive, garden fence not fitted to withstand wind and who knows what else remains undetected.And as for the public spaces Mulberry homes have done less than minimal requirements for satisfaction - we have a park that due to lack of effort is weed ridden, dead trees, flooding, more stone than soil, no drainage, scant grass and no scope for growth or restoration. They are repeatedly shirking responsibility to fix these issues and yet their aftersales team are very quick to ask the homeowners for positive reviews… the children’s play area is a joke and no more than mere metres in length and just a careless pile of fixed logs. Our kids have nowhere to play apart from the streets which goes against what was imagined from the sales pitch!!! Talking to our neighbours our issues have been experienced by more houses than not in the estate. We are still fighting to get these issues fixed three years after our purchase

Peter · 2 July 2023

★★★★★ 1/5

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Low quality house builder - avoid

I would strongly recommend avoiding them as a developer. Initial engagement throughout the sales process is ok and relatively positive. After that their aftersales and customer service approach is severely lacking - furthermore they adopt a profit first, not service first approach, which is seen at our development where roads, public land, parks and play areas remain unfinished years after the last home was moved into. We seem lucky that our house has limited remaining defects and issues - most others on our development seem to be less fortunate. They never communicate on defects and unfinished items on the development and progess is exceedingly slow, often prompted by owners trying to push for progress, such as drivable roads, useable play areas etc. Therefore, in comparison to other mid-large scale developers, I would put Mulberry Homes at the lower end / bottom of the scale. It’s a shame as their spatial planning and design is effective and value add but their aftersales and service is extremely lacking when compared to other developers like Berkeley, Barratt and now even the Vistry Group, Stonebond etc, who focus on customer service much more. They are also highly invisible post their sales team leaving site - there is little to no communication about items still outstanding and seemingly no aim to fully complete developments.

Biters · 24 June 2023

★★★★★ 5/5

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Fantastic experience and beautiful home

My experience has been fantastic with Mulberry Homes. I have never purchased a new build home before and I was a little nervous, however, I couldn't be happier. The sales and site teams have made me feel at ease throughout the whole process providing me updates at key stages of the build and a detailed home demonstration prior to moving in. The move in day was extremely special with all the added touches. I strongly recommend Mulberry Homes.

Georgina · 14 August 2023

★★★★★ 2/5

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updated review to my wife’s previous 5* review

I’m not one to leave negative reviews but I have felt compelled into doing so on this occasion. We moved into our new build Mulberry home just over a week ago and the condition this property was handed over in is nothing short of dreadful.

Inderjit · 11 February 2026

★★★★★ 3/5

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Going deaf due to smoke alarm constantly going off

Been in our house a while. All good other than the bizarre location of the smoke / heat alarms - what brain decided it was a good idea to place them directly above the oven / grill / hob? Neighbours say the same thing as we regularly hear smoke alarms going off from other houses close by. Have to put a plastic covering over our alarm to avoid it going off every time we cook a meal. Surely a bit of common sense would suggest a location which doesn't cause this.

Jon · 7 June 2023

★★★★★ 5/5

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Went to see sales advisor at Middleton…

Went to see sales advisor at Middleton Cheney and Diana was very helpful Thank you.

Xxx · 16 June 2024

★★★★★ 5/5

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I wish I could give you more stars

I wish I could give you more stars. I have found the staff at Steeple Chase View more than helpful and have gone out of their way to help us. Unfortunately, our buyers have let us down. Mulberry have been patient but I understand they cannot wait forever. All the staff at Steeple Chase, Sally and Jamie at Move+ have been especially helpful. The builders have been nothing but friendly and helpful. Eileen Gee

Eileen · 20 October 2023