Every review we hold for the Bedford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe are extremely pleased with our new…
We are extremely pleased with our new home and the whole experience was made so much more pleasurable with the assistant of the Sales Team member Sally Astbury, who was so supportive and kept us updated at every step.Thank you Sally for all your help and assistance.
Mr · 18 March 2024
Agent replied · 15 June 2024
Good afternoon Mr Hurley,Thank you very much for sharing your positive experience!We're thrilled to hear that you're extremely pleased with your new home.We truly appreciate your kind words, and we'll be sure to pass along the feedback on to the wider team.Thank you once again for choosing us. Best regardsStaceyHead of Customer Experience.
★★★★★ 1/5
TrustpilotComplaint Regarding Central Heating…
Complaint Regarding Central Heating Issues in New PropertyI am writing to express my disappointment with the customer service I received regarding an issue with the central heating system in my newly purchased property.After recently switching on our central heating, we discovered that the radiator needs bleeding and possibly balancing the flow. When I contacted customer service this morning, I was informed that I would need to bleed the system myself. This response is extremely disappointing, especially considering the significant amount of money spent on purchasing a brand-new property.I believe it is reasonable to expect that such issues should be addressed by the company, particularly in a new home.
Bal · 28 November 2024
Agent replied · 24 December 2024
Good afternoon Bal, Thank you for your comments above.Following the conversation I had earlier with you, I am very surprised that you have left a 1 star review. As discussed with myself and my colleague, we both explained that bleeding your radiators is homeowner maintenance. After the summer months it can be a requirement to bleed the radiators as they haven't been used regularly. On this occasion my colleague kindly offered to send someone to investigate, when they are available as this would not be classed as an urgent matter. I am sorry that you feel this isn't good customer service. If you have attempted to bleed the radiators and you feel there is a separate issue we would send someone to investigate further. Best Wishes Stacey Head of Customer Experience
★★★★★ 4/5
TrustpilotWe’ve been in our newGood overall experience, but falls short of “luxury” expectations home in Houlton…
We’ve been in our new home in Houlton for around six months now, so I wanted to share an honest review of our experience.
MR · 10 June 2026
Agent replied · 24 September 2026
Thank you so much for your review, we really appreciate it!
We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.
If there’s ever anything more we can do for you, please don’t hesitate to get in touch, we’re always happy to help.
Thanks again for your support and for taking the time to share your experience!
Best Wishes
Stacey
Head of Customer Experience
★★★★★ 5/5
TrustpilotNew build, very happy
We have been extremely happy since moving into our new home. There were a few snagging issues, but these were dealt with promptly and efficiently with the help of the site manager, Steve Kelly. We are grateful to him for all his help and for looking after us so well. Thank you.
Richard · 5 November 2023
Agent replied · 24 August 2024
Good Afternoon Richard,Thank you for taking your time out to leave us a 5 * review!It is great to share the positive feedback!I will pass on your fantastic comments to the wider team.If you need any further help please do let us know.Best Wishes The Mulberry Homes Team!
★★★★★ 5/5
TrustpilotFrom the very beginning, Mulbery have been brilliant
From the very beginning, everyone at Mulberry Homes have been understanding, kind, professional, helpful and supportive. We fell in love with a particular house design but the purchase was fraught because of the solicitor on the other side, but all the contacts at Mulberry plus the solicitor they recommended (Key Conveyancing, Mukate Zimba) were brilliant.Their houses are so thoughtfully designed, and with things that would be extras with other builders, simple things like outside taps, really big patios, light and power in the garage, a light in the loft, and the finish is excellent. We’ve been in for 5 weeks now, and it still feels like a dream. Yes there was a snagging list, but everything was done, nothing was treated as trivial. The site manager and team are just so nice! If you have to have contractors come in to do the bits and pieces that need doing, I want to feel comfortable that they are there, and I did (and do). Big shout outs to Helen in the Marketing Suite who was so helpful and supportive, including when I was in tears because I thought it wouldn’t work out (it took 10 months to sell our house) and also when it did, and on moving in day. To Brad and Alfie, Site Manager and Assistant Manager, to Mark the wing man 😁 and to Jonas the fixer upper (all my terminology!) and to all the guys who I’ve never met who laboured to build the house and present us with a home. Yes I know I’m gushing, but I just love the house, and the whole Mulberry experience. ❤️❤️ Maybe one thing to add, apparently there is an app no out of hours contact number which I know was requested to be provided to me in September that I haven’t got yet. I’ve seen the customer service reviews, and as I’m now released from the site having had my 7 day snagging list signed off, I can’t comment on the after service as I don’t have any way to contact them yet, although I do have some newly found things I want to bring up with them.
Lesley · 11 November 2024
Agent replied · 22 November 2024
Good afternoon Lesley, Thank you so much for taking time out of your day to leave a 5* review. We appreciate your kind words and feedback. I will be sure to pass the glowing comments to all mentioned in the review. I note you mentioned about the guided app and I am trying to source the link for you. You will receive a welcome to customer care letter in the upcoming days as you was signed over to customer care on Friday. Please do let me know if there is anything else I can help with.It was really lovely to meet you on site last week. Best regards Stacey Head of Customer Experience.
★★★★★ 2/5
TrustpilotAnother house builder same old
Where to start with this company?! Ruined the house buying experience from start to finish. Wonder why they haven’t fully registered with the housing ombudsman..been in limbo for 2 years and still haven’t got round to it… probably because of the complaints they will receive. We were chased into handing over exchange money a month before the original move in date then a week later told the date was changing …. So we actually then moved in 7 months after the date. Who has my interest on the deposit and even our mortgage broker couldn’t believe we’d exchanged so far in advance of the move in date when usually it’s up to a month before. I’m going to seek further advice on this. When I made a complaint at that point was rather rudely fobbed off by higher management. So we had to put our foot down for moving in otherwise they would have stretched it out longer. As it was we had to change mortgage dates so loosing deals in the process. The house was okay snagging bits quite a few and the cowboys that they hire to repair are not the best - i mean who doesn’t know to silicone a bath you have to fill it first doh! Took 3x for that to happen. Most of the issues with the plumbing, the plumber every time not taking responsibility. Leaky pipes, blamed the cold weather, we lost our downstairs to flooding but they avoided responsibility by claiming we hadn’t isolated our outside pipe - said it had burst. Not burst at all, the pipe was in tact, and why would an outside pipe burst inside the house? And why would you specifically tell people to isolate, what cheap pipes are they using? Everyone who’s heard this has said they’ve never isolated their taps and neither have we. The connection wasn’t tightened properly and had been leaking since we moved in and in hind sight I should have paid more attention to it. But lessons learnt. Smelly kitchen drain, not plumbing fault again according to him, it actually was they hadn’t connected overflow correctly. Took the drain guys 3 visits and then to ask to come in and sort for the plumbers. Water pumping up through the carpet in the landing upstairs, plumber claimed was water dripping from bath from silicone not being done- nope was the overflow not connected under the bath so that was great to loose the upstairs carpet - they did take responsibility for this. I’ve since heard that the plumbers rushed the jobs to get them ready for move in!! Wonderful so at our expense we pay more money for repairs. This is the cherry on the cake. Made an official complaint to their customer services and heard nothing so forwarded to their regional manager as per their website and they didn’t have the grace to reply or acknowledge just sent back to customer services. Who just dealt with the physical part not the other issues!! Disgraceful. All in all my advice, get a professional snagger in to check the place out to ensure it’s fit for living. DON’T be conned into getting the washing machine, dishwasher, fridge. We’ve already had to replace the washing machine (18 months) and the engineer said they must have a warehouse full of this stuff as it’s the worse we sell!!! So there you go. Buy your own. Also carpet/flooring - sort it out yourself they mark it up massively, as we found out!! They also tell you they have no break down of costs for carpets/flooring apparently!! How can you run a company with no breakdown of costs? we now know why, because they screw you big time. £6k for carpets/flooring and they cost nowhere near that. Thank god for the supplier who did have the costs and sent them over to us so we could tally up!! They marketed an allotment and country park…. Ha what a joke, no allotments and not a county park, it’s full of builder rubble and windows actually quite dangerous for dogs and kids! They mow a path and we pay a service charge for that only for outsiders to come and use, so I’m paying for something that’s used by anyone. They say they are small family and care - yeah not in our experience would never buy a new build again from this company or any other developer. Updated in response to Mulberry Homes response: you were not aware of the issue of the tap until your plumber called you to tell you. He attended due to the other error. This information was all put in writing to the regional director 22 March which was sent to you and you chose to ignore the majority of it only dealing with the physical issues raised in that email.
Catbug · 10 November 2024
Agent replied · 22 November 2024
Good afternoon Catbug, Thank you for your review. I appreciate your journey maybe not have started out well and I'm sorry you feel the way you do. I have investigated your plot history further and I understand you did have a leak caused by the outside tap. This is something that we wouldn't attend to and I did speak to your partner at the time to explain the situation. I feel we have had good communication throughout and we have completed all your snags. The last email we received from you was back in June 2024 in relation to Calor gas which we replied to on the same. I do want to understand more on your Trustpilot review so please can you contact me on the email address below. customercare@mulberryhomes.co.ukI look forward to speaking with you soon Best regards StaceyHead of Customer Experience
★★★★★ 5/5
TrustpilotExcellent care and service
Excellent care and service from the mulberry team from the first contact to the last. They were always happy to help and treated us as individuals who mattered. Both Sally and Steve were exceptional and I was so grateful to have their support, moving is a stressful time! Thank you Team Mulberry
Louise · 20 October 2023
Agent replied · 15 June 2024
Good afternoon Louise,Thank you so much for your review!We really appreciate you taking the time out to give us 5 starsYour positive comments will be fed back to the wider teamWe hope you are happy in your new home! If you need any further help please get in touch and we will be happy to assist.Best Wishes The Mulberry Homes Team!
★★★★★ 5/5
TrustpilotFrom our initial viewing at Kelvedon…
From our initial viewing at Kelvedon Rise through to completion, our experience with Mulberry Homes has been very good. The sales team and sales manager, Anita, went above and beyond to get us exchanged and completed before our mortgage offer expired.
L · 8 September 2026
★★★★★ 5/5
TrustpilotOur dream new home
Purchased a brand new home from Mulberry in the Kingsbury Park Development (Plot 219) in Lutterworth.The whole experience has been excellent, from the sale through Sally (an absolute credit to the business & super helpful/supportive) to the part exchange through Move Plus (non pushy & professional) & the few snags & issues sorted by Site Manager Steve Kelly we have been really impressed by Mulberry.Admittedly we had previously turned our nose up at new builds but the quality of the build & fit out has changed our minds. Very happy in our beautiful new home.
Sarah · 21 October 2024
Agent replied · 22 November 2024
Good afternoon Sarah, Thank you so much for leaving a 5* review. We really appreciate your comments and I will pass them onto the wider team. I'm so glad your happy in your beautiful new home!If you do need any further help me and my customer experience team are on hand to help.Best WishesStaceyHead of Customer Experience
★★★★★ 1/5
TrustpilotPoor communication, non-existent customer service, nothing "premium" about this company at all.
We completed on our home at The Grange, Roxton in November 2025.
Mr · 16 August 2026
Agent replied · 24 September 2026
Thank you for taking the time to share your feedback, Mr & Mrs Dent.
We are very sorry to read about your experience and appreciate the frustration and disappointment this situation has caused. We understand the concerns you have raised regarding your purchase, the outstanding snagging issues, communication, and the time taken to address your complaints.
Please be assured that we take your comments seriously. We understand that our Managing Director is aware of your concerns and will provide a direct response to you in due course.
Thank you for bringing these matters to our attention.
Best Wishes
Stacey
Head of Customer Care
★★★★★ 5/5
TrustpilotWe moved into the beautiful Badwell Ash…
We moved into the beautiful Badwell Ash site which is a stunning location with the properties sympathetically designed to fit into this historical village
Customer · 22 May 2026
Agent replied · 24 September 2026
Thank you so much for your 5* review, we really appreciate it!
We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.
If there’s ever anything more we can do for you, please don’t hesitate to get in touch, we’re always happy to help.
Thanks again for your support and for taking the time to share your experience!
Best Wishes
Stacey
Head of Customer Experience
★★★★★ 1/5
TrustpilotPoor Experience
My experience with Mulberry Homes has been extremely disappointing. It is concerning that the company does not appear to learn from its mistakes. Following investigations into issues within my property, mould was discovered behind the kitchen units, raising serious questions about the quality of construction and inspections carried out before handover.
PM · 26 June 2026
★★★★★ 1/5
TrustpilotNon existent customer service
We have issues with our home and have reached out to Mulberry but there has been no reply. I sent an email on 29th September, and I'm still expecting a response even though their automated reply says they aim to reply within 2 working days. It has now been 5.EDIT: I wrote my review BEFORE I received an email replying to our THREE emails chasing for a reply to our original email. But Trustpilot posted my review AFTER. I will wait the 10 working days, as stated in the reply I received, and see whether it deserves a rate change.
Josefina · 4 October 2024
Agent replied · 22 November 2024
Good afternoon Josefina,Thank you for your comment. My team have replied to you in relation to your e-mail and provided you with our service level agreement. As the email stated you will receive a response 10 working days from your email.We appreciate your ongoing patience and will look into your complaint further. Best wishes Stacey Head of Customer Experience
★★★★★ 5/5
TrustpilotSteepleview Developement Sales
We dealt with Rabia at the Steepleview, Rabia was extremely efficient & helpful, making our experience very pleasant, a credit to the company she works for.
Tracey · 21 December 2025
★★★★★ 5/5
TrustpilotExceptional Service and Outstanding…
Exceptional Service and Outstanding ExperienceWe recently had the pleasure of working with Mulburries, and I must say, the experience was absolutely fantastic, both in our dealings with Ryan Green and Ross Pelling.From the moment we reached out to Mulburries, Ryan Green responsive and attentive. They promptly scheduled a viewing of the property. Their knowledge and explanation of the property were evident, and it gave me confidence in their ability to assist us in finding the perfect property.Throughout the entire process, Mulburries had the utmost professionalism and dedication, helping us in all the steps of purchasing the property and making it possible for the process to be completed satisfactorily even ahead of the scheduled deadlines.Furthermore, the level of communication and transparency they maintained was exceptional. We always felt well-informed and updated on the progress of my purchase. Their prompt response to our inquiries and willingness to go the extra mile to address any concerns truly made me feel like a valued client.Ultimately, thanks to Ryan Green and Ross Pelling, we found our perfect property. For everything described, we express our gratitude for their professionalism and commitment to ensuring us complete satisfaction throughout this entire process.We highly recommend Mulburries real estate services. Their exceptional service, outstanding knowledge, and genuine care for their clients truly make them a top-tier real estate agency.Thank you Mulburries, exceptional real estate experience that exceeded all expectations.
Jose · 27 November 2023
★★★★★ 5/5
TrustpilotWe are currently in the process of purchasing a property
We are currently in the process of purchasing a property at Steeple View Chase, so far communication has been great and Sally is always available to answer questions, Jason, the site manager has also been great.All being well we should be moving in before the end of November
Ann · 17 November 2023
Agent replied · 24 August 2024
Good Afternoon Ann,Thank you for taking your time out to leave us a 5 * review!It is great to share the positive feedback!I will pass on your fantastic comments to the wider team.If you need any further help please do let us know.We hope you are happy in your new home! Best Wishes The Mulberry Homes Team!
★★★★★ 5/5
TrustpilotWreath Making at Ravensden Park
Ravensden ParkWreath Making - 4 DecemberWhat a pleasant afternoon taking part in the wreath making session laid on by Mulberry Homes.It was well organised and all materials were provided along with assistance from Claire, the florist.Many thanks to Faye and Helen for organising this lovely event.
Geraldine · 7 December 2023
Agent replied · 15 June 2024
Good Afternoon Geraldine,Thank you for taking your time out to leave us a 5 * review!It is great to share the positive feedback!We hope you go on to reserve a Mulberry Home! Best Wishes The Mulberry Homes Team
★★★★★ 5/5
TrustpilotA helpful
A helpful, obliging team at Whissendine and it's been a pleasure to work with them.
Paul · 5 July 2026
Agent replied · 24 September 2026
Thank you so much for your 5* review, we really appreciate it!
We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.
If there’s ever anything more we can do for you, please don’t hesitate to get in touch, we’re always happy to help.
Thanks again for your support and for taking the time to share your experience!
Best Wishes
Stacey
Head of Customer Experience
★★★★★ 5/5
TrustpilotGood service from the sales team.
Mr · 2 September 2026
Agent replied · 24 September 2026
Thank you so much for your 5* review, we really appreciate it!
We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.
If there’s ever anything more we can do for you, please don’t hesitate to get in touch, we’re always happy to help.
Thanks again for your support and for taking the time to share your experience!
Best Wishes
Stacey
Head of Customer Experience
★★★★★ 3/5
TrustpilotFaye from sales was absolutely amazing but customer care have let us down!
Faye from sales was absolutely amazing, friendly & helpful from start to completion. She went out of her way to help us and would consider her a friend by the time we completed. Unfortunately I have only given 3 stars based on the after care and the Mulberry customer service. The customer service people do not have any people skills and are very unhelpful. We have been in the house for 1 year now and our snagging/warrantee is for 2 years however, new snag items we are finding as we are living in the house are not being rectified because customer care seems to think as these issues weren't raised at the start, that it is the customers responsibility to rectify, even though we are still within the 2 years! The whole point of having 2 years is to find snag items as we live in the house. We cant find everything within the first month or even the first year. Very poor from Mulberry. We have had a lot go wrong in this house which we haven't shouted about, and the quality of snagging is also poor. Our neighbours also feel the same about customer care. If it wasn't for Faye, then this would get 1 star!
Customer · 21 August 2024
Agent replied · 15 June 2024
Good Morning, Thank you so much for your glowing review! I am thrilled to hear that Faye and Karen provided you with an amazing buying experience at Mulberry Homes. I will pass the feedback onto the team. Thank you for choosing Mulberry Homes, we really appreciate your comments.If you need any further help me and my team are here to help. Best Regards Stacey Head of Customer Experience
★★★★★ 5/5
TrustpilotMulberry Houlton
Faye and Karen at Mulberry in Houlton are absolutely fantastic. From just general enquiries to reservation to picking options, they have been so helpful, informative and kind with every aspect of the buying process. The meet the neighbour BBQ is something we have not experienced with any other developer and it was such a great day to be able to meet our neighbours, get that great community feel and enjoy some lovely food! We can’t thank you all enough :)
JAM · 18 August 2024
Agent replied · 22 November 2024
Dear Jam,Thank you so much for your 5* review, I really appreciate the feedback! I am thrilled to hear that Faye and Karen provided such exceptional service and that you enjoyed the meet-the-neighbour BBQ. It’s great to know that you felt welcomed and part of our community.If you ever need anything else or have more questions, please let me know. Thanks again for your kind words.Best Wishes Stacey Head of Customer Experience
★★★★★ 5/5
TrustpilotReally pleased with our new home
Really pleased with our new home. Quality is at a different level to other housebuilders and include a lot as standard that would be extras with other builders. Pleasant to deal with and all in all couldn't be much happier.
DRG · 5 March 2024
Agent replied · 15 June 2024
Good Morning DRG, Thank you for your review! I am thrilled to hear that you're really pleased with the standard of your new home. I really appreciate your review. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Best RegardsStacey Head of Customer Experience
★★★★★ 5/5
TrustpilotMulberry Homes Middleton Cheney
We moved into our new home built by Mulberry Homes in Middleton Cheney, Banbury at the end of April 2026.
Mr · 11 May 2026
Agent replied · 1 June 2026
Thank you so much for your 5* review, we really appreciate it!
We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.
If there’s ever anything more we can do for you, please don’t hesitate to get in touch, we’re always happy to help.
Thanks again for your support and for taking the time to share your experience!
Best Wishes
Stacey
Head of Customer Experience
★★★★★ 5/5
Trustpilot5 Star Customer Service at Mulberry Homes, Badwell Ash
I contacted Mulberry Homes at their Badwell Ash site in Suffolk in April 2026 to enquire about purchasing a home on The Approach development.
Guy · 6 April 2026
Agent replied · 1 June 2026
Thank you so much for your 5* review, we really appreciate it!
We’re delighted to hear that you had a great experience with us. Your feedback means a lot to our team and I will share with the wider team.
If there’s ever anything more we can do for you, please don’t hesitate to get in touch, we’re always happy to help.
Thanks again for your support and for taking the time to share your experience!
Best Wishes
Stacey
Head of Customer Experience
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