Mulberry Homes reviews

★★★★★ 5/5

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The homes for sale and how helpful and…

The homes for sale and how helpful and nice Jodie Silverman was

Joanne · 20 January 2026

★★★★★ 5/5

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Fantastic

What should have been a very stressful situation in moving turned out to be a fantastic experience. Both sales and the site team have been nothing short of fantastic. Our house is perfect.

TP · 11 August 2026

★★★★★ 1/5

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Shocking still…

We are nearly two years in and still have snags, the living room don’t hold heat and we have booked a private company to come out and assess this. As when I raised this, I was told to buy my own heat gun. There is tapping noises in the loft still. , we have had to have the floor pulled up. The toilet has had leaks, we have had a number of issues!! A new bath and sink was required, we still have outstanding snags! We had to have the kitchen re wired and the ceiling cut out.We had a radiator fall off the wall and hit my daughter. We did not even get an apology. We had to move out for a week whilst the floor was laid, no compensation, food allowance or even an offer of a hotel.We have now started to be charged the service charge, yet I am not in agreement with this as the road surface has not even been laid, yet we have to pay for the upkeep. We are also being charged for the upkeep of a park for the children yet this is not open yet and our children can’t use this

Josh · 16 January 2023

★★★★★ 5/5

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Excellent customer service

We had an appointment with the Sales Advisor at the Manor Heath Mulberry sales centre at Leighton Buzzard to view and discuss Mulberry’s range of new homes for sale.The Sales Advisor was such a professional, her Customer Service skills were excellent and her “pitch” was targeted at an appropriate level to make us feel special. Thank goodness she hasn’t inherited the normal estate agent patter which can be overbearing!!This person is a real asset to Mulberry homes and I would like to complement them on their general training and customer service training.Just to add we popped into the Redrow development by Manor heath and we received a very disappointing service.

Gary · 16 January 2023

★★★★★ 5/5

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Mulberry Homes

We have now lived in our Mulberry house for 3 years and we are so happy with the service we have received. Of course there were a few snags when we moved in but the customer care team have been brilliant in helping to resolve and Sean (the chief snagger) is a miracle worker. Special mention to Stacey Clarke in customer service who always goes above and beyond … thank you

Ben · 7 September 2023

★★★★★ 5/5

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We recently brought our family dream…

We recently brought our family dream home at Mulberry Homes Kelvedon Rise, it was such a smooth process from viewing the property to completing. Stress free, especially as we moved into the property when our baby was only 2 months old, Francesca from Mulberry Homes was so friendly, helpful and clear communication, we couldn’t be happier with our new home 🏠 all thanks to Francesca! xx

Jemma · 23 May 2025

★★★★★ 5/5

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I cannot believe how helpful everyone…

I cannot believe how helpful everyone was and how their answer was always “we just want you to be happy” particularly Sally our sales lady and Steve the Assistant Site Manager both of whom excelled in customer service. I would also like to thank the team for constructing our dream home so beautifully

Mr · 31 August 2024

★★★★★ 4/5

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Mulberry Homes, Meadow View Fields

From the moment we walked into the show home Sally Astbury has been nothing but accommodating, helpful and always smiling. This continued for the next two years and made the whole process as stress free as possible. Our house was delayed due to previous issues on site and COVID, but we were happy to wait whilst these issues were addressed. We must say, it was worth the wait. The house is beautiful, with only minor snagging issues, which are being resolved. Stacy in Customer Care Team has been brilliant, as has Steve Kelly the Site Manager. Nothing has been too much trouble for them. We are extremely happy here and would definitely recommend Mulberry Homes.

Richard · 16 November 2022

★★★★★ 4/5

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Mulberry Homes Meadow View Fields

We moved into our new home at Meadow view fields at the end of August 22.First of all I have to say that we are very happy with the house. We chose to have the kitchen upgrades and fitted wardrobes and are pleased with the quality and standard of products. We had a professional independent snagging company and very few issues were found and most of these have now been sorted by Mulberry.Our main concern was the progress of the build, which was extremely slow and even taking into account covid and supply chains took a total of 17 months from reservation to completion. Communication could have been better. However, we have received compensation in the form of a refund for some of our storage costs.So the experience for us, at times very frustrating. However, we are more than happy with the house and are pleased we hung in there and our patience paid off. I would like to thank Sally for her help, and Steve the site manager who has had at times a very challenging job.

Gale · 30 September 2022

★★★★★ 1/5

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Our biggest regret is buying from Mulberry Homes.

If I could give my experience 0 stars I would. This is not even an exhaustive review of all the issues we have experienced with our new home, but I’ve summarised what I consider to be major defects as opposed to the expected ‘snagging’. Customer service from Mulberry Homes has been nothing short of shocking, with delayed communication or no response.

Tejakks · 7 December 2025

★★★★★ 5/5

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Nine months in....A good decsision

Having been in our Mulberry property for over 9 months, very happy with the house and the aftercare. Flow of the house is great and really well thought out. As with any new house a few little issues such as a thermostat issue and an issue with the oven but both sorted out quickly. Shout out to Leisa in the sales office. Always super helpful and friendly

Andy · 30 October 2023

★★★★★ 5/5

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5 stars for Mulberry.

Despite unforeseen delays due to a few reasons that could not be helped & having to wait quite a long time for our completion we cannot fault Mulberry. Sally Astbury has been amazing from start to finish, no question was left unanswered if we had one and our personal experience with Mulberry has been great. This is our 3rd new build & we expected snagging but have been pleasantly surprised that what we have had is minimal & resolved quickly. Steve Kelly our site manager has also been fantastic from the moment we moved in. I have seen and heard a few people complain about customer care after the sale, unfortunately speaking from experience no new build customer care is great however we have found Mulberry’s responses to any issues much faster than our previous builds. Overall we have had a great experience, we’ve always thought realistically regarding timescales and potential snags and I think this helps. Our new Bradgate home is everything we ever wished for and we 100% recommend Mulberry.

Jade · 24 September 2022

★★★★★ 5/5

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5 stars for Mulberry.

Despite unforeseen delays due to a few reasons that could not be helped & having to wait quite a long time for our completion we cannot fault Mulberry. Sally Astbury has been amazing from start to finish, no question was left unanswered if we had one and our personal experience with Mulberry has been great. This is our 3rd new build & we expected snagging but have been pleasantly surprised that what we have had is minimal & resolved quickly. Steve Kelly our site manager has also been fantastic from the moment we moved in. I have seen and heard a few people complain about customer care after the sale, unfortunately speaking from experience no new build customer care is great however we have found Mulberry’s responses to any issues much faster than our previous builds. Overall we have had a great experience, we’ve always thought realistically regarding timescales and potential snags and I think this helps. Our new Bradgate home is everything we ever wished for and we 100% recommend Mulberry.

Jade · 24 September 2022

★★★★★ 5/5

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Happy customers

We have recently moved into the Maulden ridge development. We were always against buying a new build, but our personal experience with mulberry has been 10 out of 10. In the very beginning meeting Faye, we went through the virtual and physical tours to find the right house for us of which remained. She helped the whole way through the process from picking the materials to chasing solicitors and helping make our move in experience stress free. When we moved in, we had a snagging report which wasn’t really needed but we had a few minor things. These were sorted almost immediately. We were fortunate enough to meet The site manager Craig who has been incredible in sorting out any issues and helping where ever he can, Craig is true asset to mulberry. Once the snags were quickly completed we were passed to The customer care team, Stacey is our contact, she has been really good and incredibly quick to sort any remaining issues (mainly created by ourselves 😬). I would thoroughly recommend mulberry to friends and family, a beautiful house and a real class experience in what is a usually stressful time.

MR · 17 September 2022

★★★★★ 5/5

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Faye at Manor Heath in leighton…

Just left Manor Heath in leighton Buzzard. What can I say. Faye is amazing. She was accommodating and informative. Our 1st initial meeting with her was a real pleasure. Faye made my mum feel at home especially knowing she was relocating and buying a new home for the 1st time in 40 years.Manor Heath was beautifully laid out and very well maintained.Looking forward to my mum and dad purchasing their new home through Mulberry homes!!

Lydia · 12 March 2023

★★★★★ 5/5

Trustpilot

Love it!!

We’ve never bought a new build property before, and were quite nervous about the process, however Sally (mulberry meadows site) was great at keeping us in the loop. Picking the interiors was daunting, but Sally allowed us plenty of time to make our decisions and even offered us words of wisdom from her own experiences which really helped. We did have delays moving into the house, which Sally kept us informed of the best she could, but when we were in, it was perfect! The hamper from Mulberry was such a lovely gesture too. My youngest son particularly loved his little Mulberry Bear! We had a few snags, which was to be expected, but nothing of major note! Nothing structural in that sense. And they’re all being sorted as we speak! The garden turf has been beautifully laid and is super green. Tip: It’s important that you throughly water your grass twice a day, I think people neglect this and then wonder why the grass dies quickly. Steve the site manager and his team are great. Literally just this morning I text him about my thermostat not being connected and within 5 mins (no exaggeration) he and the electrician was round and sorted it out for me. I think buying any type of house is a daunting experience, and the majority of people will find something wrong, even in established properties, but generally speaking, I have been really happy with our Mulberry experience. Our house is perfect, the interior choices work so well and have met our expectations. Thank you for our new family home, we’re ready and excited to make more memories here together.

Samantha · 5 September 2022

★★★★★ 5/5

Trustpilot

What a superb team at The Templars

Where do I start? The level of customer service we have had is amazing at The Templars development. We moved in on the 31st August and the whole experience has been outstanding. Donna and the Team have been so helpful and happy to sort a problem even when it was not caused by Mulberry. We bought a bed that we could not get up our stairs and was on the verge of having to send back. Donna and the team arranged for the carpenter to come round and remove the balustrade so we could get all the beds not just the oversize one and did all the lifting between them. Then refitted the balustrade with a follow up to redecorate once we are happy. I cannot speak highly enough of the mulberry team. The attention to details is first class and listen to any questions no matter how trivial. The home was spotless and clean , the welcome box of coffee etc was a very nice touch along with the champagne💯💯

David · 2 September 2022

★★★★★ 5/5

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There are not enough words to describe…

There are not enough words to describe the wonderful service I received from Karen and Faye when purchasing a house through Mulberry Homes. From the very beginning, they made the whole experience feel warm, welcoming, and genuinely enjoyable.

Chara · 5 June 2026

★★★★★ 5/5

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I moved to Middleton Cheney earlier…

I moved to Middleton Cheney earlier this year I just like to leave this review to thank steve Kelly and Matt James for all there help with the snags once I moved in and for always being there when needed.

Philip · 12 May 2026

★★★★★ 5/5

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Friendly staff, great customer service from Mullberry homes...

We can't praise Faye of Mullberry Homes enough. We went to visist as we are looking at purchasing our first home and she was so helpful. She was honest, open and very personable, for us that means alot as its hard to find these days in people. We wish that Mullberry were doing more developments in our area as when we are ready we would of definitely purchased one of there homes.

Country · 22 April 2023

★★★★★ 5/5

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Thanks to team Braintree

We've finally moved into our beautiful new home at the Mulberry development Braintree. Caroline has been amazing along the way and has excellent communication skills. Thank you Caroline! Thanks also to Matt the site manager for such an informative pre-home demonstration and also for helping us on moving day. Great location, great build quality and great people at Braintree.

Mrs · 24 February 2024

★★★★★ 5/5

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Love the house and the area

Love the house and the area. We’ve been really pleased with the process of buying through Mulberry and Sally our sales rep has been great at taking us through each step and responding quickly to any queries we may have had. There was a relatively small delay to completion of our build, but we were always made aware this would be a possibility and it was well managed. Site team have also been great. Would recommend.

Daniel · 7 September 2022

★★★★★ 5/5

Trustpilot

Kingsbury Park, Lutterworth

We reserved our Mulberry home in May 21 and moved in Dec 21.Their sales staff Claire and Leisa have being nothing but brilliant throughout.Very knowledgeable and helpful, going the extra mile to assist or get things done.For instance-• There was never pressure to upsell on options, only suggestions on the best buys.• As we were moving over three hours away we couldn't just pop up. They sent regular videos and photos of the build progress.• Completing for us on a day they were actually closed.• Initially No broadband on move in day, so I had to buy a 4G router which Mulberry then reimbursed me for.Once we moved in there was a small leak from our down stairs toilet.As this was over xmas period site was closed (an emergency number had been provided).But we simply turned off the water to the toilet and emailed the issue in.First day after the new year the site plumber came to check the leak. It required a washer which arrived the next day and was then fixed.Being our second new build home we learnt form our past mistake and got a professional snagger in.The report was very positive, commending the brick work, tiling and plastering.There were no major issues and most cosmetic.We have since submitted a list of snags for Mulberry to work through.They have started work on some. I hope and trust the aftersales will prove to be as effective and helpful as the sales team.TL;DR: Mulberry in our experience are a good builder.

Chris · 19 January 2022

★★★★★ 5/5

Trustpilot

Thank you

After a couple of ups and downs with Mulberry, I’m really pleased to say my move into my home and also the help I’ve received on site on the day of the move and since then has been amazing.Big thanks to Karen (Sales), Tom and his team on site. Really appreciate all your help.

Sharon · 4 April 2024