1/5
TrustpilotCan I give them less than one star
Can I give them less than one star ? I’m still waiting for lease extension after nearly four years. I read about another person still waiting after two years.
Trusted Agent profile
bpha Bedford reviews
★★★★★
305 reviews across 2 platforms
Bedford Heights, Manton Lane, MK41 7BJ
bpha's Bedford office at Bedford Heights is rated 2.0 out of 5 across 305 reviews on two platforms, including 250 Google reviews rated 2.1.
Reviews
Every review we hold for the Bedford office, from every platform, shown as written. First names only.
Trustpilot1/5
GoogleWill not assist with any improvements to the house, no matter how beneficial. Will happily benefit from work and improvements you provide but won't help with any of it. Shame really that they could not be supportive of this when they benefit equally.
Agent replied · 19 June 2024
Thanks for taking the time to leave a review Frankie. The up-keep and improvement of our homes is really important to us and we manage an ongoing programme of work to make sure that the 19,000+ properties we look after are in a good condition for all of our residents. This being so, we're not always able to do isolated improvements like this. But we try to be as flexible as possible to allow our tenants to make any that they may wish to do themselves during their tenancy. You can find more information about this on our website: https://www.bpha.org.uk/your-home/repairs-and-maintenance/improvements-to-your-home/ But if you do have any further questions, you can reach our Customer Service team on 0330 100 0272 or at info@bpha.org.uk Thanks again. We really appreciate hearing from you about this.
1/5
TrustpilotThe most awful HA iv known months and…
The most awful HA iv known months and months of waiting for repairs to be done and then cancel last minute. Not one helpful person in the office. I would never move to another one of their houses again. Even agents working for them have NOTHING nice to say about the company
2/5
GoogleThis company have no sympathy towards oaps
Agent replied · 26 August 2024
Hi Paul, Can you please contact the team by emailing info@bpha.org.uk with more details, including name, tenancy address and issues that have arisen and we can look into this for you. Thanks Caroline
5/5
TrustpilotFaultless!
Great customer service, excellent repairs service and the Housing Officer and Money Advice team really helped in my time of need. The transition from one HA to BPHA was seamless, every person I spoke to was always informative and wasn't shy of answering challenging questions. And they were clear in their comms at each stage.
1/5
Google-Increased my rent almost immediately after i moved in. -Confiscated and destroyed my door mat for no apparent reason. -Make me pay overpriced service charges for made up things. -Just refused to help me with my broken boiler. In the 5 years I've been here Ive never missed a payment and been nothing but a good tenant. Avoid if you can, i will be next time 👍🏼
5/5
GoogleI was renting a garage from BPHA for a while and come to return the keys I had to use the reception desk I got great service with a nice smile and everything was performed while I was waiting.I would come back again for the service it's such a shame that I don't need to rent a garage no more if they would have serve coffee I come to have one if the reception is woodpecker cake I'd love to have some :)
1/5
Googlebeen a bpha tennant since 1998 they were a good housing association but now absolute rubbish, there is no longer a good customer service and dont care about there tenants welfare,absolute shocking bad customer service,give customers bad excuses, repairs take ages to fix a simple problem, bad communication between bpha repairs and sub contractors having to chase and call numerous times regarding the same repair, they lie to you call back times absolute crazy (1 hour call back) lack of customer service i even had to demand a apology, apparently there was and computer I.T problem with subcontractors even tho the job number was already on the system and waiting to be allocated. absolutely bad customer service and bad attitude from both bpha and sub contractors.. you should be ashamed of yourselfs. the rent is not affordable either.. GREEDY MONEY GRABBING PARASITES !!! (YOU EVEN HAVE TO WAIT 28 DAYS FOR ANY REPAIR TOO !! ABSOLUTE JOKE!!)
1/5
GoogleVery rude staff patronising bullies, you can pay your rent on time and you still when it comes to the tenant needing a service it's always a half hearted slap dash service, all you have to do is look around bpha properties. How can a company have such bad reviews and do nothing about it? New kitchen fitted with unlevelled floor, massive gap below cupboards and just really bad work for any tenant paying rent or struggling on housing benefit. BPHA NEED WATCHDOG ON THERE BACKS FOR EVERY ASPECT OF THEIR SERVICE. TO BE CONTINUED..
1/5
GoogleBeen a bpha tenant for years and in the last 3 years their services have disgusted me. They don't repair anything that's stated their responsibility, they try every trick in the book to try and get out of it. They don't answer the phone. Even their own repair contractors will state something needs completely replacing and they will ignore them or demand they do a temp repair with the intention of leaving it that way. They even threaten you with a call out charge to try and avoid coming out. They breach the decent homes standard but do they care, of course not. They don't let you speak to your housing officer. Disgusting customer service over the phone. And god forbid if you pay your rent a day late, they soon want to get hold of you and ask why. Never had any of these problems 3+ years ago they were a lovely housing association. Hopefully someone buys them out because quite frankly I'm sick and tired of them.
1/5
GoogleAbsolutely shocking house association firstly putting the rent up and then contacting them numerous times to complain and receiving nothing back regarding it. Some of the charges they apply to your rent is shocking dont see half the things being done
Agent replied · 19 June 2024
Hi Troy. Thanks for taking the time to leave a review. I'm so sorry to hear that you've not heard back regarding your concerns. As a not-for-profit organisation it’s always a very difficult decision to increase rents, and whilst this has followed a four year reduction, we appreciate that our residents might have worries or questions. But we have support in place, if needed, and are always happy to talk. Please give our team a call on 0330 100 0272 and we'll be happy to discuss it all with you in more detail. Again, I'm very sorry if you've not heard back from previous communications. Chris
1/5
GoogleReally didnt know it was such a complex task to just to amend the name on the tenancy!!!!!! Keep going round and round!!!!!! 🐒🐒🐒🐒🐒🐒
Agent replied · 19 June 2024
Sorry to hear that your experience with bpha is not what we would like. Please contact us via info@bpha.org.uk with details and we can get this looked into for you. Thank you, Anna
2/5
GoogleWaited over 40 minutes on the phone and was disconnected. That's twice that has happened now.
Agent replied · 28 December 2024
Hi Christian, thanks for your comment. This is understandably a frustrating thing to happen. Would you mind getting in contact with us via WhatsApp (number 01234 923233) with your phone number so we can look into what happened? The team will then also be able to help out with your initial query. Thanks, Anna
5/5
GoogleHad a great guy out to fix our cooker switch. He was professional, friendly and was early!!😌 Great service man 👍 …
Agent replied · 19 June 2024
Hi Helen, Thank you for taking the time to let us know this. I'm so pleased to hear about your good experience and have shared this with the relevant teams. Thanks again, Anna
1/5
GoogleHave been ringing about a broken door to the balchony that wont shut, been trying for 2 years to get it fixed, they kept sending out the same guy who said "this is the worst ive seen, they need a new door." thy sent a lady out who promised to fix it, she then sent a letter telling us "as agreed we wont do anything further shut the door properly to avoid further damage." well, we would shut the door if we could!
2/5
GoogleWaited over 40 minutes on the phone and was disconnected. That's twice that has happened now.
Agent replied · 22 November 2024
Hi Christian, thanks for your comment. This is understandably a frustrating thing to happen. Would you mind getting in contact with us via WhatsApp (number 01234 923233) with your phone number so we can look into what happened? The team will then also be able to help out with your initial query. Thanks, Anna
2/5
GoogleWaited over 40 minutes on the phone and was disconnected. That's twice that has happened now.
Agent replied · 19 June 2024
Hi Christian, thanks for your comment. This is understandably a frustrating thing to happen. Would you mind getting in contact with us via WhatsApp (number 01234 923233) with your phone number so we can look into what happened? The team will then also be able to help out with your initial query. Thanks, Anna
1/5
GoogleI urge everyone to take their complaints to the housing ombudsman about this company, they are just rude, have no idea what they're doing over the phone and don't keep notes of phone calls. They even lost my reference number for my advance payment. Honestly, they are just the worst! I'm updating my review because I've been constantly updating them re my situation but they keep sending me letters asking for information and threatening to seek possession.
1/5
GoogleAwful experience. Broken window that is permanently open. Been broken for a year and even though we requested it no one has been to fix it. They capped our gas because they couldn't get to the property to do a gas safety check even though it was done 3 months ago already! Currently without hot water or heating with a broken window in the middle of November. Carpets haven't been changed in the 7 years we have been here...there was a Tennant for 2/3 years before us too to they're all frayed and worn. BPHA customer service never really read the emails or listen to you. Ever. They're no help at all. Just my experiences.
1/5
GoogleI urge everyone to take their complaints to the housing ombudsman about this company, they are just rude, have no idea what they're doing over the phone and don't keep notes of phone calls. They even lost my reference number for my advance payment. Honestly, they are just the worst! I'm updating my review because I've been constantly updating them re my situation but they keep sending me letters asking for information and threatening to seek possession.
1/5
GoogleHorrific company!! Wish I'd read all the reviews before I moved in. Yeah it maybe so that the person on the other end of the phone is friendly, doesnt mean anything if nothing gets done. Worst company I have ever dealt with!!
Agent replied · 19 June 2024
Hi Kirsty. I'm so sorry to hear that you've had a negative experience! We'd love to understand what went wrong. Please get in touch on info@bpha.org.uk or call us on 0330 100 0272 and we'd be happy to hear about it all in more detail. We work hard to give the best service we can and whilst it's always upsetting hear about instances where we may have fallen short for some reason, we hugely value getting messages like this, so thank you. We really appreciate you taking the time to leave a review and give your feedback. I hope that the situation you've had is resolved now, or gets resolved swiftly moving forward.
1/5
GoogleI was on the phone for 40 mins to get through to repairs and still no joy this is appalling service
Agent replied · 19 June 2024
Hello Kerry, I am sorry that you have experienced difficulty getting through to us. Please email info@bpha.org.uk with more details and we will get back to you. Thank you
1/5
GoogleI just found out from one of bpha,s incompetent staff that i owe 6 months rent!!! WHY because bpha did not take it from my bank acc they also CANCELLED my direct debit!!! , but failed to let me know!!! they have total idiots working for them who have no clue, this company needs a good shake up by getting in people who know what they are doing!! got a meeting with them Friday....Lets see what happens!!!
1/5
GoogleShameful company DONT GET A HOUSE WITH THEM
Agent replied · 19 June 2024
Hi Ben, would you consider getting in touch with us so that our team can look into any issues that you've had? You can do this via info@bpha.org.uk or through any of the other channels here: https://www.bpha.org.uk/contact-us/. Thank you, Rebecca
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about bpha Bedford
How many reviews does bpha Bedford have?
bpha's Bedford office has 305 reviews across two platforms: 250 on Google, 55 on Trustpilot.
What is bpha Bedford's rating?
bpha Bedford is rated 2.0 out of 5 across all 305 reviews, and 2.1 out of 5 on Google from 250 reviews.
Where is bpha's Bedford office?
bpha Bedford, Bedford Heights, Manton Lane, MK41 7BJ.
