Trusted Agent profile
★★★★★
305 reviews across 2 platforms
Bedford Heights, Manton Lane, Bedford MK41 7BJ
bpha's Bedford office at Bedford Heights is rated 2.0 out of 5 across 305 reviews on two platforms, including 250 Google reviews rated 2.1. Checked 9 October 2026.
Every review we hold for the Bedford office, from every platform, shown as written. First names only.
1/5
GoogleStaff not very helpful poor reputation as a housing association. Always want to do everything on the cheap and don't care for tenants or properties well. Call centre staff never pass on messages so don't expect a call back. If you want to make sure you get appropriate action visit them at Manton Heights
5/5
GoogleBeen with BPHA just over a year now. Very happy to have them as my landlord. I find them to be friendly and supportive. A charity they are not! If you pay your rent on time, you should never encounter any problems. Warm regards to their staff and contractors.
1/5
GoogleFair play for giving me my flat but that doesn't excuse poor services, inept staff and a complete lack of respect for their tenants. BPHA is all about profits and is definitely not a charity.
1/5
GoogleToday almost 4 Days I am waiting for someone to come over and fix my Boiler hot water tank and I am calling every single day to TSG. Still no response. I think you guys waiting for big Accident until someone Died and then you will wake up..
1/5
Trustpilotbpha are nothing but a Circus FULL of…
bpha are nothing but a Circus FULL of Clowns‼️
1/5
GoogleShocking attitude from Heather the housing officer, Appalling customer service skills.
Hello James, thanks for taking the time to leave a review, we really appreciate it. I'm so sorry to hear that you've had a negative experience. We'd love to understand more about what might have happened. Please e-mail info@bpha.org.uk or call 0330 100 0272 and explain the situation. One of our team will be happy to speak to you about it in more detail and help in any way they can. Chris
1/5
GoogleNothing, they can't fix anything. They do not have time. They cheat people all the time. They are not a professional team
1/5
GoogleVery hard 2 get through...
Thanks for the feedback Pauline, we really appreciate it. Our lines can often get very busy at certain times and we very much recognise the impact it can have on customers such as yourself. We're continuing to invest in our phone systems and customer services channels and are always striving to improve things for everyone trying to get in touch. We hope you managed to get through and solve your query in the end. Thanks again for taking the time to comment.
5/5
GoogleStaff very understanding
Thanks for your kind review Timothy. It means a lot to us that we could help.
1/5
GoogleThe receptionist is not very friendly
Hello Hans, I’m sorry to hear that you had a bad experience visiting our reception. Giving great service and a friendly welcome to our visitors is something that’s very important to us, so it’s sad to hear that we fell short on this occasion. We’d love to further understand what happened. Please contact info@bpha.org.uk if you'd like to give more detail. Thanks for taking the time to give feedback. CJ
5/5
GoogleStaff are very understanding and professional
Thank you so much Josie, that means a lot to us.
1/5
GoogleAbsolutely shocking customers service never come across housing associations like it refusing to fix my garden fence which got blow down in the storm telling me it my responsibility fix it but u soon take our money off us !!!!
4/5
GoogleGreat staff and very helpful and friendly and professional, always willing to help as much as they can. They always go the extra mile to ensure their residents are fully aware of the facts & are happy
1/5
GoogleI am a private tenant within a BPHA block. I have had constant problems with antisocial behaviour from my neighbours. BPHA do not care about their tenants or those around them. Absolutely terrible organisation, they should be ashamed.
1/5
GoogleFrom yesterday my house electric not working and also I have NO HEATING it's almost 2 Days now iam trying to call BPHA no body picking up phone no body helping me my house is very Cold...
1/5
GoogleI am with them from 2015 and the water tank is 42 years old and they refuse to change it!!! Avoid them
4/5
GoogleThey are very slow when it comes to anty cosal behaviour.
1/5
GoogleTerrible housing association who only care about money not people They are pure evil they try to be above all other housing associations but do it in such a ruthless way Totally inhumane
4/5
TrustpilotI have been a tenant since 2000.
1/5
GoogleTerrible housing association who only care about money not people They are pure evil they try to be above all other housing associations but do it in such a ruthless way Totally inhumane
4/5
GoogleBpha staff are the greatest! Always helpful,patient and professional.
1/5
GoogleVery rude staff on the repairs line! Didn't care at all even though I was just enquiring. Spoke to me like I was a piece of s*** on the bottom of their shoe
1/5
GoogleAWFUL! customer service and communication. Unfinished repairs, poor quality of work, THEY DO NOT CARE about customers, ALWAYS have to follow up after repairs. RUDE staff on the phone. AVOID AT ALL COSTS!
1/5
GoogleWhy do B.P.H.A. not do housing checks, as private landlords do? filthy person living next to me, nothing is ever done! Can't even use garden because of smell!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
bpha's Bedford office has 305 reviews across two platforms: 250 on Google, 55 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
bpha is rated 2.0 out of 5 across all 305 reviews, and 2.1 out of 5 on Google from 250 reviews, checked 9 October 2026.
bpha, Bedford Heights, Manton Lane, Bedford MK41 7BJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.