bpha reviews

★★★★★ 1/5

Google

I have had a consistently negative experience with this housing association. The level of service provided has been unacceptable. Staff communication has been unhelpful and unprofessional, and issues that should be resolved quickly are repeatedly ignored or delayed. Maintenance is especially poor. Problems are either left unresolved for long periods or handled in a way that shows little care for residents’ wellbeing. Despite reporting issues multiple times, I have seen little to no improvement.Communal constantly dirty lift out of order and laundrette and washing machine driers out of order flicker ceiling lights. Unprofessional Customer service over the phone, misconduct Housing Officers and caretaker in additional to lack of responsability over the Tenants. Overall, the lack of responsibility, poor service, and inadequate maintenance make this housing association very difficult to deal with. I hope they take these concerns seriously and improve the way they support their residents.This housing association has provided consistently bad service. Staff are unresponsive, unhelpful, and often dismissive. Maintenance is extremely poor, with repairs taking far too long or not being done properly. My experience has been frustrating and stressful, and I would not recommend them based on the service I’ve received.You are Horrendous!

Anonymous · 16 March 2026

★★★★★ 5/5

Google

I have just been through the process of selling my property and Laura Wright has been absolutely amazing throughout. She's worked so hard and communicated so well throughout. She made the process so much less stressful than it could have been. Thank you so much Laura.

LT · 19 March 2026

★★★★★ 1/5

Google

BPHA, A lot of work being done in Alburgh close Bedford, Your third rate workmen are leaving numerous nails,pins and other assorted sharp bits of detritus all over the road, I have had 2 punctures recently, tell the fools that work for you to be more careful with their rubbish, but I know I am wasting my time saying this as they are on basic rates of pay, that's why they work at a slow speed!!! And as I have found and am living with their second rate work!!!!🤬

Tim · 12 April 2026

★★★★★ 1/5

Google

Think bpha need to take a long hard look at their reviews. The vast majority of the good ones are not even about bpha themselfs. Your customers are not happy with any aspect of you as a landlord. We have lived in a few council and housing association properties and bpha is the worst we have ever had. Our newbulid house as been bulit so poorly. The doors swing, creek and yet in their repairs policy they claim to be our responsibility when its common knowledge a housing association landlord is responsible for their own internal doors. Floor boards snap really loudly and the walls are so thin I can hear my neighbours easily. Outside the road has lots of weeds growing all through the bricks some large and my neighbour tripped on one. Again apparently thats tenants responsibility even though weeds shouldn't be growing through the road. Pointless complaints process which results in ignoring 90% of what you say and ask for and just deflects time and time again its a clear tactic at this point. Previously told our new bulid road we are paying a service charge for street lights which is ridiculous. I could write a book about how bad this company is and seems to be very money driven.

Craig · 26 March 2026

★★★★★ 1/5

Google

Very poor service. The front door to my flat has been broken for nearly 4 months now which is a huge safety issue. I have rung so many times to ask when it will be fixed. Each time they tell me a new date and yet nothing gets done. First they were waiting parts which would arrive in January, then they said it was 100% being done on the 4th March (it wasn't). Then they said 100% they were coming on the 9th of March (they didn't). Absolutely rubbish and I do not want to keep wasting my afternoons on the phone to them. Avoid if possible.

Jamie · 16 March 2026

★★★★★ 1/5

Google

Absolutely shocking place. Can someone tell me why we pay a service charge that includes lighting in public areas surrounding our housing and also council tax that includes such lighting also. The charge also covers hedge and grass management which is not regular or to a very good standard. Utterly shocking to be honest. The movement of dates for things like new kitchen /bathroom replacements, moved From 2025 to another 5 years or more. The list goes on.

Lynsey · 16 March 2026

★★★★★ 1/5

Google

**this is a repost from last year sadly we have just lost our beautiful cousin John to suicide because of this BPHA Tyrant called Joanne Bennett** RiP John 💔 Dear all BPHA tenants I would like to make you all awear of how you deal with and also be conscious of what you say to one of their housing officers! My Nephew recently took over his late fathers bpha property in a small Bedford village after his fathers passing, my nephew also suffers from severe mental health problems. As soon as his father had passed my nephew started receiving emails from his housing officer officer stating they wanted to move him hence another blow. As a separate point of the matter he also made many complaints to his housing officer about his neighbours loud music. This is a big problem for my nephews as part of his condition he hears voices that are not real and already has alot of noise going on in his head and nothing has ever been done about the loud music. My nephew soon became with drawn, stopped going out became unwell leading to a attempt to take his own life last October which he spent a week In critical care until in Bedford hospital. Now with this in mind my nephew has on occasion has lost his temper with out actually physically hurting anyone which I'm sure is more than understandable to most people reading this? The Housing officer of concerns Name is Joe Bennett for BPHA and she is now taking my poor, stressed and tired nephew to court for a second time to impose a court injunction and evict him into the streets. The question I ask is?? What kind of person does this make Jo Bennet from BPHA? and are Mangers from BPHA awear of these kinds of goings on? and how many other people aswell as vulnerable people lives is she going to ruin?

Jimmy · 23 September 2025

★★★★★ 1/5

Google

BPHAs response indicates that they may not have read my review at all. My review clearly implies that I am already in touch with them. Serious sound issues from the flat above, very poorly built structure. Would take relatively little action to sort it out but BPHA do not appear to recognise the devastating impact this continues to have on all aspects of my life. Communication is very infrequent and once I had to submit an official complaint to get a response about a long standing issue. There is no guidance online, no one to appeal to, just citizens advice and when I explain the situation to them it's just way over their head, and like most people in social housing I can't afford a lawyer.

James · 21 March 2024

★★★★★ 1/5

Trustpilot

Dreadful organisation who have no regards for owners and families

Dreadful organisation who have no regard for the situation families are in when their relative dies and you try to sell the shared ownership property. The fees rack up at £800 per month for the pleasure of owning the flat! Unable to sell, rent or auction. Unable to sell due to the ridiculous charges, even tho the flat is being advertised as less that 66% less than it was bought for just a few years ago leaving the family with the burden and worry of these costs. No one from BPHA care we have asked if we can rent as unable to sell this has been refused.

Limbang · 8 August 2026

★★★★★ 1/5

Google

My mother is at Gordon Colling House and is continuously treated like a 2nd class citizen because she does not use the onsite care team. Who themselves are worse than useless. Randomly they make up events so that she can be moved on. The manager, Theresa is the nastiest, most vile individual I've ever had the misfortune of encountering. We're looking for a place that actually cares. UPDATE: Found a new place and she is moving in the coming week. The sooner I am done with these people, the better.

Dapo · 16 June 2025

★★★★★ 1/5

Trustpilot

Bpha management are harasser and…

Bpha management are harasser and psychopats manipulator and controlling you with lacks of empathy completely allergic to repairs and tenants complaining made excuses and no take accountability of their obligations under act 2018 tenant right they only greedy for your rent also they living in a best house offered bpha house association and they like made your life a misery stay away from this TOXIC PEOPLE AND OPEN YOUR EYES it's a trap! Cursed Evil

Flavia · 1 September 2026

★★★★★ 1/5

Trustpilot

Out of hours person named Peter was…

Out of hours person named Peter was absolutely rude, showing no respect. Telling me that blocked kitchen pipe is a tenant responsibility.

Dov · 21 August 2026

★★★★★ 1/5

Trustpilot

BPHA are borderline illegal

BPHA have been advised by my Dr's that I need to move as my health has deteriorated and this property is now a serious health risk. Central Bedfordshire council also emailed them stating this. They have disregarded anything that my Dr's, Local council and even what the police have said. I keep calling them and left a review on google and was asked to contact their office which i did do. Their area manager was meant to contact me which they have not done. I have called so many times and no reply or contact from the area manager. I've had seizures on the stairs and other health problems but BPHA disregard everything. They are worthless and incompetent. They think this will just go away but it wont because the longer I try and contact them and they don't do anything and it impacts my physical and mental health the more serious it ets for them legally. STAY AWAY FROM THESE COWBOYS!!!!!

Fitz · 10 June 2026

★★★★★ 1/5

Google

Biggest scam ever. Do not rent or buy from them, you will regret it... worst mistake I ever made was trusting them. Charges for services that rarely happen. We chased for the landscaping for months and when they finally did it, they left it worse than before! Window cleaning is done quarterly, so you can't actually see out of the windows due to the build up of filth. The property is uninhabitable, my entire property vibrates and shakes from the smallest movements from my neighbours, and bpha keep telling me that they "are looking into it" despite it being months. Their complaints team will do anything to dismiss your issues. My stage 2 complaint response dismissed every single issue I raised about the home and instead blamed my mental health issues. I lost my job due to the poor health decline directly caused by the awful property, and I cannot afford to move. They refuse to do anything.

Jade · 24 August 2025

★★★★★ 5/5

Google

The staff went above and beyond to help me. When I was struggling with food they got me food vouchers, when my heating stopped they made sure it was sorted out with my energy provider and I had heaters the same day. They made sure I was moved into appropriate accommodation for me and helped demonstrate I needed more support. Just amazing staff a big shout out to Steve, Katie and Michael who all really helped me.

Forever · 20 June 2023

★★★★★ 1/5

Trustpilot

Bpha Housing officer Becky has no backbone

You really couldnt have a worse bunch of people working for a housing organisation like bpha. Most of the staff have horrible attitudes and incredibly lazy. After 6 years, ive never had a good response from the housing officer becky thats there. She needs to go ASAP, it is lazy people like her thats the reason we have all the problems and no solutions. Every complaint ive made has been thrown back in my face. No more. This is how you turn nice guys into villains.

Andrew · 21 April 2026

★★★★★ 1/5

Google

If could of given no stars I would the way bpha have treated me in the last 2 years is disgusting the condition of my property damp it's cold I haven't slept in my bed in over a year my bedroom is out of bounds it's that cold I am 5 months pregnant have been in and out of hospital a few times cause I've not been well was told by my consultant that it's was the damp and the coldness that is coursing me to be constantly poorly and they still have done nothing always sending people out for the same thing that don't need to be done or I have an appointment and they say they have turned up but they actually never turned up I am constantly having to replace my belongings replace my clothes they won't help me move say it's down to the council when it's down to them the council said they don't care about there tenants there all about getting there rent each month and doing nothing for no one constantly on the phone get no where and for my housing officer she never contacts me when she's sent like 3 calls back emails and also from my old property that my brother did some damage to as he was fighting us demons was really suffering with mental health he is no longer with us due to suicide now bpha have realised my brother isn't hear just a few days before a decision for a swap the email me saying I have a 6000 pound debt they replaced things that wasn't broken or didn't need replacing and charged me for it they basically done the property up and charged me for it I've had professional people look at the photos they sent over and they have said the same thing no way it should cost me 6000 pounds housing mp news paper and things like have to happen cause they don't help listen 👂 they leave people and treat people like dirt

Stacey · 25 June 2025

★★★★★ 1/5

Trustpilot

Deserves 0 stars

Deserves 0 stars. Hideous customer service, useless workmen. Staff lie all the time and break promises. Have to escalate everything to the complaints team to get anything done. Put the rent up every year despite getting less and less for our money. They’re not interested in hearing any of the myriad of negative aspects to their outfit, so long as their rent is paid they don’t give a damn. Appalling housing association

Robert · 28 May 2026

★★★★★ 1/5

Trustpilot

Terrible customer service - crap company and shouldn't exist

Terrible customer service, no communication, complete lack of empathy or care. Use a god awful management company called Broadoak. Our building has been open and exposed in multiple locations including the garage with no work being done to fix it, or even a care. Prices go up every year, but nothing to show for the cost. 4 visitor spaces offered upon purchasing the property after it's completion, only for 3 of those spaces to be sold to a PT company under our building, and no notification given to residents or rights to reject. They send someone at night to paint over the V spaces and lock it off with locked bollards. Honestly the most awful company I have had the displeasure to deal with. Will never ever ever get a property managed by BPHA ever again.

Mark · 24 March 2026

★★★★★ 1/5

Trustpilot

Declined to follow up on reported fly tipping.

I am in a shared ownership flat and observed someone fly tipping of which I made a note of the registration and took photo's of the car. I reported this to BPHA, but as I would not share my personal details with BPHA they would take no further action against the fly tipping. What relevance is my personal details?

Dave · 13 July 2026

★★★★★ 1/5

Trustpilot

Leaking skylight for 6 years

I moved into a brand new shared ownership flat in 2019. Ever since I moved in the skylight at the top of the stairs has leaked whenever it rains. The builders carried out a repair, but this did not work. This leak has caused paint to bubble and flake off and mould running down the walls. BPHA have repeatedly sent out the wrong tradesmen to attempt to resolve this. When will this be repaired and redecorated?

David · 4 March 2026

★★★★★ 1/5

Google

Terrible customer service!!! I’ve emailed several times with no response. Just called today, on hold for ages when they finally answered no one spoke simply hung up on me!!! If you don’t want to deal with customers find a different JOB!!!

Vanessa · 16 March 2026

★★★★★ 2/5

Trustpilot

Me and my mum have been living with…

Me and my mum have been living with mould since I was born which was 22 years ago. All this time I thought the black spots and stuff was normal and I thought everyone had it turns out it’s not and it still hasn’t been fixed.

Gargamel · 14 September 2026

★★★★★ 1/5

Google

Been waiting for permission for 3 months to get a electric port installed ,we have all the information they asked for to be sent over ,now they are saying they have lost the emails ,we have spent a fortune on topping up the car because of this ,we have a new born child so thing are very tough,it's the worst company I've come across ,lazy and not willing to help people out, we are very unhappy with how unprofessional they are ,and how hard they have made things for us ,I would advise anyone to stay well clear of bpha

Daniel · 20 January 2025