bpha Bedford reviews

★★★★★ 1/5

Trustpilot

BEYOND ZERO

Would zero. Break the law bullies who tell lies in their documents. They cut if my gas supply which is illegal, then customer services think they are more qualified than a solicitor Back was so bad I was agony that day and i hadbf slept and i have cptsd so was struggling. It was so cold they didn't give me alternative healing. The idiot from Tsg was screaming at the door "open the door m I know your in there, I fell back to sleep on strong pain killer. Sunita lied to her solicitor documents to take me to court. Their cleaner pushed me Pennie Kennedy didn't ban him from coming back. No Safeguarding, not had a safe home for 7 years. My clothes are regularly been burnt and cut on the washing line. Took nearly 7 years to have cctv installed,then it doesn't work for 6 months. Management according to my Barrister are 'beyond stupid' contractor's bribed with biscuits and drink/ice-cream by neighbour they can't sat no, then join in gossip. Tsg are the biggest joke, they will no longer be given adds to my home, they have a Manager called Summer who was banned from my home. Bradley Barker sent her to my home knowing this. Safeguarding alert against him. Harassment has only stopped as MP involved. Court action has been stopped. I would have won. No understanding of Equalities Act 2010. Complaint Department do not know what they are doing.had to put Complaint about Complaints Dept.

Manjit · 22 April 2024

★★★★★ 5/5

Google

A2b have just been out to fix a leak that we had yesterday from the weather, adam was the chap who came out and fix the problem, very friendly, came out early. He taken pictures of the problem and what work he carried out. Very informative along the way

Katie · 15 December 2025

★★★★★ 5/5

Google

I had A2B Rapid Response Maintenance LTD at my home today to look at a problem with my bathroom roof as I had a leak coming from somewhere. Adam immediately knew what he was looking at went in my loft to investigate seen the problem he thought it was and was right showed me pictures and went outside to look on my roof again immediately seen the issue and sorted it for me. They were very polite and friendly absolutely lovely guys. My problem was fixed within half an hour and again showed me pictures of the issue. I cant thank them enough amazing service they really care about the people. Thank you so much 1 million percent would recommend them.

Zoe · 5 December 2024

★★★★★ 1/5

Google

Avoid BPHA at all costs!!! We were in the process of purchasing a home owned by BPHA. This was the worst experience of my life. Firstly the amount of hoops they make you jump through just to be considered should have been enough to turn anyone away. They repeatedly behaved in a standoffish manner when there were things entirely out of my control like when my mortgage offer is meant to come through! Specifically the case manager, Tiara Haylock, who was messaging on behalf of their client, lied about contact to notify us that the seller had withdrawn from the process, stating she had 'emailed me the week before'. When I requested for that email to be sent again, funnily enough I received nothing. Also, she had advised her seller that my mortgage offer was invalid on Monday 21st Oct, when I myself received the Mortgage offer on Tuesday. How does that work? The level of miscommunication and misconduct throughout was shocking yet an eye opener for what it would have been to be a BPHA resident. If you can, avoid at all costs.

Shakir · 3 November 2024

★★★★★ 1/5

Google

I would give this housing association 0 stars if I could. I have had issues since I moved into my property 20 months ago now. 4 area housing managers have left along with a complex case worker for my ongoing case. Non-stop ASB, was lied to …

Charlotte · 16 November 2025

★★★★★ 5/5

Google

I had A2B RRM at my home today to look at a problem with my roof. Anything they had to move to get their equipment in my garden the put back as they found it . Where Very careful with plants etc These gentlemen are professionally friendly, very informative and Very polite. They kept me informed throughout the job and showed me photos of proof at the end. I would recommend this team . 💯 Per cent..

Janet · 4 December 2024

★★★★★ 1/5

Google

I have been reporting an issue of a leaking skylight since March 2023 and to date this has still not been repaired. I see a response from Anna, however I have raised this once again via the repairs team and as ever the response is "Thank you for your enquiry today. We are currently experiencing a high number of queries, meaning a longer wait than we would like. We will respond to you within 7 working days " To date, 18 months later and this has still not been rectified!

Dave · 11 October 2024

★★★★★ 1/5

Trustpilot

I would give this housing association 0…

I would give this housing association 0 stars if I could. I have had issues since I moved into my property 20 months ago now. 4 area housing managers have left along with a complex case worker for my ongoing case. Non-stop ASB, was lied to prior to signing the tenancy and was told on more than one occasion there was no ASB, only to find out that the previous tenants got moved due to the ASB. I have submitted video and picture evidence of what we have endured whilst living in our property and nothing has ever been done. I now have a level 2 complaint raised with BPHA which I am awaiting a response for. Would NOT recommend. Also DO NOT move to Eagle Way in Northstowe because you'll suffer the same as what we did by one family in particular.

Charlotte · 29 October 2025

★★★★★ 5/5

Google

A2B who are contractors for bpha are 10 stars out 5! Really friendly, professional and all round great workers. They was quick, thorough, super polite and friendly, explaining what they were doing along the way and even reporting my door …

Megan · 16 December 2025

★★★★★ 1/5

Trustpilot

They don’t care about customers.

Supposed to be having a new bathroom fitted this year. However due to my disabilities I need the bath that is in place now kept. A simple request. However after over two months of trying to get the person. at bpha in charge of this upgrade to speak to me about this issue. Including making complaints. I have got nowhere. Bpha as a company do not care about their customers. They have not since we became one 15 years ago. I could write a book on the bad experiences we have had with this company. Some endangering my family. This company will not change because it doesn’t want to. Date of this experience 25th July 2025 to present.

Vincent · 6 October 2025

★★★★★ 1/5

Google

Worst service ever. Waited 5 months for a water repair, continuously being canceled at last minute on day of repair, made a complaint but they aren't responsible for loss of earnings for the 4 different days I have to take off work to wait for an invisible engineer. Yet I'm 2 days late on rent and they're up me like a rat up a drain pipe. Everyone stay clear, not sure why I pay service charges with the low level of service we receive.

MooBundo · 19 August 2024

★★★★★ 1/5

Trustpilot

Not so honest and greedy.

Here is my honest feedback about this organisation:

Mr · 22 April 2026

★★★★★ 5/5

Google

Fantastic service from A2B RRM Roofers & Guttering company. Very quick and professional response! Thoroughly checked inside the loft and rectified the roof & guttering leak issue, plus raised a report on insulation issues too. Thank you!!

Amanda · 15 December 2025

★★★★★ 2/5

Google

One of their guys accidentally cut the wire to my boiler. They agreed to fix it. however 2 months later they still didn't fix it. And didn't respond to my emails asking about it. …

Tom · 16 December 2025

★★★★★ 5/5

Google

Absolutely fantastic service from A2B RRM They created me with a cheerful and detailed plan of action, reassured that the property would be looked after and respected. Also checked over the entire roof and rectified previous contractors …

Lisa · 16 November 2025

★★★★★ 1/5

Google

Bought a shared ownership house with BPHA and it was painful from start to finish. 3 years of shocking service, expensive fees and a level of ineptitude I've not come across before. Shared ownership is good in theory to get on the ladder in some shape or form, but when you're selling it good luck. It cost me thousands of pounds while they tried to find a buyer and they only check applicants one at a time, running them through checks that can take weeks, meaning if they don't qualify you're back at the start and any perspective buyers have already found a new place. So it took me 9 months to sell the house I had moved out of, all the while covering rent, mortgage, council tax etc, losing all the equity I had built in the property. Granted this can happen when selling any house, but the extra hoops that come with selling via shared ownership, coupled with BPHA's terrible operating, mean that your chances of getting stung are high. Buyer beware with shared ownership, but definitely avoid BPHA if you can.

Luke · 20 May 2024

★★★★★ 1/5

Google

Have had mould spreading in kids room for nearly 2 years. Took 18 months for them just to seal some of the patches. And been waiting months for a repair which is a guess at what is causing the problems. The usual excuse of they haven't received a quote to then the company's busy and has no appointments and now told they don't use the company. Just disgusting when children are involved and the mould has spread across the entire room and is causing mental anguish due to worrying if they getting ill as frequently get coughs and youngest gets rashes appear and now has eczema. Am now taking legal action as they have failed under government guidelines to fix the issue and even after calling to make them aware of this they do nothing and again make me wait until June for a inspection(which will be the 4th or 5th on this issue alone).I have followed the guidelines of opening windows everyday etc but no other rooms affected except this one so clearly an issue. A simple problem that should have been fixed asap will now most likely cost them thousands as I will not let this drop as 0 excuses or reason they can give or have given as to why this hasn't been rectified. As most know the staff compulsively lie on every call and are clearly taught to repeat the same script.

Captain · 20 May 2024

★★★★★ 1/5

Trustpilot

Absolutely abhorrent service,quick to…

Absolutely abhorrent service,quick to take your money for rent but incredibly reluctant to do any repairs. They either aren’t done properly and have to come out AGAIN MULTIPLE TIMES TO RECTIFY THEIR OWN ERROR, one time an engineer came for a repair he had messed up before and wondered “who done that”. They seem to turn up whenever they want too and have even come for repairs that don’t even need doing or haven’t come with the requisite equipment to do the job. I’m not surprised they have the terrible reputation they do and I’m promptly involving the housing ombudsman to claim compensation and for any repairs to be properly done. I hope this review makes other unfortunate bpha tenants come forward and share their own disgust with the service given. If I could give 0 stars I would. Truly unacceptable and they shouldn’t even be operating as a housing association more like a bandit association as they are COWBOYS.

Flavia · 21 July 2025

★★★★★ 1/5

Google

Reported on Saturday (23.3.24) immersion heater broken, no hot water, they couldn't help and wouldn't send anyone out. My house is just Electric, no Gas. Have got to phone back on Monday, to report it.48 hours without hot water for me and my son. TSG who I phoned did not want to know and handed me through to someone else, TSG are suppose to deal with gas, heating, etc. They were very rude on the phone. Not helpful or friendly at all. I have also reported this through the online portal today (Sunday 24.3.24) but will be calling tomorrow morning. Nearly 3 weeks and still no hot water, a plumber and electrician have been out last week, still cant fix it. Bur both said i should nit have fone 3 weeks without hot water, shouldnof been sorted as emergency, which was not recorded or active whenni called onbteh 23rd march 2024.So a new immersion heater was supposed to be fitted today 10.4.2024, nobody turnt up. Waited in all day, no phone calls nothing to say they were running late or wouldn't be coming. Poor service. I have been a tenant of BPHA since 2001, I pay my rent every month on time, never report anything to be fix, and when I do I get treated like this. Also electric blew last August 2023, they came out and got it all back on. But the cable that was affected was temporarily shut off, was told they would be back out to fix this, 8 months later still not fixed. Had a new kitchen fitted, the waste pipe from toilet, that comes down theough the in kitchen was not blocked in properly either, when they came to inspect it to make sure everything was done right, I pointed this out to them, said someone would be out to block it in, still nothing. Poor service from BPHA Photo's I've attached are of hot water immersion heater, still waiting to be fixed. Electric still not sorted and waste pipe in cupboard where pots and pans go not blocked in,

LouMarie · 20 April 2024

★★★★★ 1/5

Google

Absolutely disgusted with bpha there the poorest show housing association in the whole country i feel like taking this to the newspapers I was falsely accused by my next door neighbours of ABH and common assault which I did not commit because the police did not I repeat did not press charges because I am an innocence peaceful man with a clean criminal record that is being framed that alone is defamation of character and all it was because of a dispute over parking and we wanted our parking space back that they stole from us a year ago so the neighbours made up false allegations about me to destroy my character with bpha and with the local community and now bpha are saying they will not help us with a urgent managed move because there was allegations made towards myself by the next door neighbours to the police if that’s not justice in the United Kingdom I don’t know what is we have contacted the local MP Mohammed Yasin and he has been very supportive towards are crisis we have had to endure by the sadistic next door neighbours but we will be taking this much much further because this is a neglect to human life

Luke · 21 March 2024

★★★★★ 1/5

Google

4 months and still no repair/replacement! I have had a break in at my property where the back door had been smashed in, back in first week of November 2023. Police involved and had contacted BPHA on my behalf. The door has simply boarded up. I have had 1 visit and the person went to measure the glass panel to be repaired and potentially the door to replace. This happened in late Jan after my follow up and chasing them. Since then there has been no contact, no updates. I have contacted once again end of Feb and still no response. Not only is it extremely cold in the ground floor, but there is also a breach of safety for my young daughter and myself. We had a fairly cold winter and spring, this is not fair that it is taking so long for any response let alone to get it resolved.

Andy · 21 March 2024

★★★★★ 1/5

Google

Dear bpha I have a leak in my roof. I can hear it dripping on to the ceiling of my daughters room. I moved into this property in October there was a water mark which I sent a photo in then of. the previous tenant assured me that the roof had been fixed like other repairs she claimed had been fixed. I am fed up having to go through reporting issues with this property. I have a diary of when repairs reported failed repairs complaints responses from complaints photos to prove my issues photos of call logs for waiting times to report etc. Shoddy toilet repairs damaging new flooring leaving me with wet flooring. You have no idea what effect all this has on my mental health which I suffer with and the effects this has on my child keep going through the rubbish process. Keep reporting things and waiting finding other issues along the way. My anxiety is through the roof with everything. I am writing this through tears and frustration. I have had enough of sitting on hold to report for 3 hours and reporting defects with this property that I am supposed to feel safe and call home. My daughter has slept in my room due to the constant dripping. No doubt the lagging soaking. I did report that I had an animal in my roof which I was told to contact Bedford borough pest control which they asked me to contact my housing I still await a response from that but now have a yellow stain coming through the ceiling which I decorated already using stain blocker to now a constant drip. No support or help just pushed from pillar to post in a waiting game of chasing my tail while working and raising a child and keeping my mental health in a safe zone is impossible with bpha. I said previously about contacting my local mp along with Anglia news and I didn't follow through but my parents are advising me to seek legal advise because the duty of care to tenants we aren't cash cows we have rights.

Deanna · 20 February 2024

★★★★★ 1/5

Trustpilot

Avoid BPHA

I moved into social housing as I have a long term condition and was offered a new build flat in Central Cambridge in the CB1 estate. It has been the worst experience of my life. Mould, mice infestations and disgusting smelly bins. We have had to go to the press to force BPHA to carry out basic cleaning and repairs. Sewage floods, leaks and anti social behaviour has caused my illness to worsen. Stay away from these properties.

Carole · 10 July 2025

★★★★★ 1/5

Google

Horrific. Want to charge me rent for ruining mine and my children’s lives . Ended up in an and e on oxygen because they wouldn’t sort out a mold issue and kept covering it up! Was the whole underside of a ceiling . Two year old son was getting rashes and watery eyes in the house . Ended up having to live at my ex partners house for nearly 7/8 months !!! Absolutely inhumane

Rebecca · 12 June 2024