Every review we hold for the Bedford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAbsolute joke of a company have no care for the people who put money into there pockets and give you false hope that they will help you I’ve had an issue with rats because of improper building and the keep getting in I’m really disappointed.
Diana · 21 December 2024
Agent replied · 28 December 2024
Good morning. I'm sorry to hear this has been your experience. We'd like to look in to this for you, please send us an email info@bpha.org.uk or, if you've not yet made a formal complaint you can log one here https://www.bpha.org.uk/contact-us/compliments-and-complaints/ and it will be investigated.
Thank you, Aisha
★★★★★ 1/5
TrustpilotThis has to be one of the most corrupt housing associations
This has to be one of the most corrupt housing associations I’ve ever come across.I wouldn’t bother complaining about anyone or anything because their job is to flip everything on you for complaining in the first place.Bpha and all of the staff are the knock offs of society. You will get offered a job for bpha no matter what your background history is. They employ criminals and use people like that to toy with your livelihood. I would absolutely steer clear of this waste of space of a housing company.
Azazel · 5 November 2024
★★★★★ 2/5
GoogleWhen i first moved into my flat, The lady helping us was amazing, Now were having so many problems with 2 people in our building causing anti social behavior, throwing parties not just on a Friday and Saturday but during the week to. We were told something was being done about it but nothing, I have 3 kids from 10 months to 8 years old, Why should we have to live like this and the person get to live there and not be told to leave, You need to do better for us.
Clare · 21 June 2019
★★★★★ 5/5
GoogleI have recently bought a shared ownership property and during the 3 months of dealing with bpha I have found the customer service to be outstanding. The sales rep was very honest and professional. He even stayed late on a Friday evening on two occasions to discuss at length with me matters relating to snagging and the completion of the sale. Bravo BPHA.
Gillian · 21 January 2024
Agent replied · 19 June 2024
Thanks for the lovely review Gillian, I'm pleased to hear this has been your experience! I will let the sales team know about your comment too. Thanks again, Anna
★★★★★ 1/5
GoogleDON'T USE THEM! I am not giving any star to this company. Is the most rude, careless, indifferent company I ever met. The bigger liars, putting in danger their clients by their indifference and careless, literally awful. Apart from the receptionist who just talk nicely just because their purpose is to deceive you that they will solve the situation just to waste the time in the hope you will give up.
Ramona · 20 June 2023
Agent replied · 19 June 2024
Sorry to hear that your experience with bpha is not what we would like. Please contact us via info@bpha.org.uk or https://www.bpha.org.uk/contact-us/compliments-and-complaints/ so we can understand where we can improve and resolve any issues.
Anna
★★★★★ 1/5
GoogleHonestly the worst company ever. I tried calling them about a repair, I was the 7th caller on the line and it took me 1h and 10 minutes to get through to them. I’m sure they don’t need that long to speak to 7 customers. Honestly so ridiculous, they need to start thinking about peoples phones bills.
Haanaa · 20 April 2024
Agent replied · 19 June 2024
Hi I am sorry it took longer than we would like for you to get through to the team and appreciate that is a long time to wait on the phone. If you would prefer we also have other ways to get in touch and report a repair via WhatsApp, LiveChat, email, or our customer portal my.bpha https://www.bpha.org.uk/my-bpha/
Thanks, Caroline
★★★★★ 1/5
GoogleOnly given 1 star because there's not an option for any less. The contractors they use are beyond useless, takes a year to complete 1 job. This 1 job being, a kitchen cupboard door missing from refurb. You are left doing your own jobs, chasing everything up and doing their job too apparently, reply to emails sucks and will be quick on your case when it comes to money. For someone who pays full rent, on time every single month... this service is disgusting. I wouldn't wish anyone to receive the service I have.
If I'm honest, the sooner I can get out of their property, THE BETTER.
Shauna · 20 June 2022
Agent replied · 19 June 2024
Hi Shauna, thanks for taking the time to leave a review. Feedback like this is really important to us. We are really sorry that your experience seems like it's fallen short of the level that that we all work so hard to achieve here. If you'd like to, please get in touch on info@bpha.org.uk and we'd love to understand your experiences in more detail. Thanks again.
★★★★★ 1/5
GoogleVery poor communication and customer service. I’ve tried phone calls, emails and WhatsApp, everyone promise a lot but nothing is followed up, no phone calls back or any actions taken, they reply (or not) to emails after 2 weeks or more, something simple as grounds maintenance is too difficult to be sort out, I’m waiting 3rd month for bushes to be cut.
Izabela · 23 October 2023
Agent replied · 19 June 2024
Hi Izabela,
Unfortunately, due to a combination of the exceptional growing season and being unable to fill a high number of job vacancies, our estates contractor fell behind schedule. We know that this has affected many of our estates and green spaces and we are very sorry that this has happened, and the impact it has had on the use of those spaces.
The feedback we received from customers has been valuable, giving us real-time information on the outside spaces, and has enabled us to quickly pass this information on to Just Ask to get things back on track.
We are confident that the contract is improving and we are working with the new contractor to ensure the service they are delivering is up to the standard that both customers and bpha expect.
If you can please contact us with your concerns including your name and address one of the team will be in touch. Thanks, Anna
★★★★★ 5/5
GoogleHad A2B Roofing attend by property today 2 Dec to repair my roof, highly recommend them, they were courteous, informed me of what they were doing and showed me pics of before and after the job, definitely deserve the 5stars
Cathy · 3 December 2024
Agent replied · 10 December 2024
Hi Cathy - this is great to hear. Thank you for taking the time to leave a positive review.
★★★★★ 5/5
GoogleA2b roofing Rhys and his colleagues were professional, polite and helpful. I would definitely recommend!
N · 18 September 2025
Agent replied · 23 September 2025
Thanks for sharing this NB, I will make sure your comments are passed on to the team.
- Anna
★★★★★ 1/5
TrustpilotCANCER of a company
CANCER of a company. Incompetent, clueless staff, looking for excuses not to move their finger. Ever-increasing charges with ABSOLUTELY NOTHING to show for. This excuse for a company cannot get anything done right. Unfortunately they cemented themselves in a position to "manage" multiple properties they also happen to be the majority leaseholder for so they are IMPOSSIBLE TO REMOVE. BPHA is essentially torturing their customers. This whole setup needs to be reformed, it doesn't make sense - we don't deserve this!
Colm · 9 July 2024
★★★★★ 1/5
TrustpilotThis is the worst housing association…
This is the worst housing association known to man kind. I don't understand why we have housing officers as they're useless and don't support you in any way shape or form. I've had issues with my house for almost 5 years and yet I'm struggling with getting things done. I would never recommend to anyone. The customer service staff- lets no even go there -All liars!
Bedford · 12 January 2025
★★★★★ 1/5
GoogleTerrible service. Do not know how to speak to vulnerable people take vulnerable people to court because of neighbours starting a hate petition .
Speak very rudely and tell you to go and speak to mental health just because of what your neighbours have been filling their heads with
Expect you to pay your rent but never listen to a word you have to say quick enough to side with growds and let people have and start a petitions against you and then harasss you to the point you feel like pulling your hair out and feel like you can no longer be in your home do not trust these people all they want is money and listen to whatever made up complaint people make. Bunch of sausage bandits I tell ya
Hollie · 20 June 2021
Agent replied · 19 June 2024
Hi Hollie. Thanks for taking the time to write a review. We appreciate and acknowledge the concerns and feedback you’ve raised and I’ll make sure that it's passed onto the relevant department.
★★★★★ 1/5
GoogleTerrible service for urgent maintenance repair. Called to report a boiler leak at 9am and promised an update. No update by the afternoon, so spent 1 hr on the phone being passed round multiple departments of the call centre - all of which were saying they weren't responsible. They didn't think the repair was urgent, and then sent out an electrician when the problem required a problem. I now have a message saying that the leak will be fixed within 28 days, and it is getting worse day by day.
Tony · 20 June 2021
Agent replied · 19 June 2024
Hi Tony, I'm so sorry to hear about this. We'll investigate things and escalate the issue - and make sure that your comments are passed on. Hopefully we can get this sorted for you quickly, if it hasn't already been. Thanks for taking the time to leave a review. Again, I'm very sorry to hear that you've had these issues.
★★★★★ 1/5
GoogleWould call them a joke but their is nothing funny about their level of incompetence. Have been trying to get my balcony door fixed since before Christmas but the "repairman" that they keep sending seems incapable of turning on a shower let alone fixing anything. Have had him come around 3 times and every time the door breaks again a week later. Am once again in that same position, trying to speak to their repair team but most likely due to them laying off employees I have been on hold for over half an hour. I pay nearly a 100 quid a month for a service charge which is supposed to go to maintaining the property. Clearly this money is being used to maintain the thickness of some rich scumbag's wallet.
Khorney · 20 June 2021
Agent replied · 19 June 2024
Hi Khorney, thanks for leaving a review. We always appreciate hearing feedback negative or positive, so thank you. We're sorry to hear about the issues you’ve had - this absolutely doesn’t reflect the quality of customer service and resident care we all work so hard to provide. We can only apologise that it’s taken so long for you to get through to us. There are periods where our phone lines are incredibly busy. Hopefully by now you’ve managed to speak to someone who has helped to resolve the issue but if not, we have a new free call-back service that will mean you won’t have to sit on hold and won’t lose you place in the queue. We’re investing a lot in improving our customer service contact methods, so hopefully you’ll find it quicker and easier to communicate with us moving forward. I truly hope we’re able to fix your balcony door for you swiftly. We’ll consider your feedback carefully and do our best to look into the experience you’ve had. If you'd like to give more formal feedback and help us to understand the problems you've faced in more depth, please email us at info@bpha.org.uk
★★★★★ 2/5
GoogleIt seems that this H/A has many negative reviews .sadly. I have not bid for an appt suggested by the homelink site fearing this and as a retiree on social rent .the needing a home .I have concerned and at my age stress must not manifest at all . When apparently the service charge can increase undeservedly by bpha is worrying. Repairs not attended to is unacceptable too.one needs assurances that are enshrined in law in order to consider bidding thereof .
JP · 20 May 2024
★★★★★ 1/5
TrustpilotNot really a people focused company
Amazing….. my inside review from a workers perspective has been taken down. Avoid a job with these people. Spend a fortune on the business but have no clue of how to work with people at all. ACAS assisted so good luck with any complaints, grievance or health issues you may report ….. they train you and make you sign documents that places any and all responsibility soley on you. They record your calls even when your on hold without your knowledge and therefore permission….. GDPR breach…… as tenants, suppliers and contractor were being recorded without any prior knowledge.
Lee · 7 May 2024
★★★★★ 5/5
GoogleA2B RRM attended my property today to fix a leak in the roof. Excellent service, professional, thorough and polite. Asked me if I had any other problems with the roof leaking and looked at that for me too. They cleared out the gutters and … More
Julie · 18 August 2025
★★★★★ 5/5
TrustpilotVery happy
Mel called me on Friday, early evening to help with a few repairs. I couldn’t have asked for a nicer person! Friendly, happy to help and proactive! Mel is an absolute credit to BPHA!
Debbie · 23 January 2024
★★★★★ 1/5
GoogleReally poor service repair raised on 23rd October been led down the garden path for 8 months no work completed in my opinion it's not the guys we are talking to on the phone it's people that are behind the scenes.
Paul · 27 June 2024
Agent replied · 19 June 2024
Hi Paul, would you mind emailing us at info@bpha.org.uk regarding your review so that we can look into any issues you may have experienced? Thanks, Rebecca
★★★★★ 5/5
TrustpilotI had great help
I had great help. support and communication from the inhouse department teams, void, Letting etc. At bpha when I did a management move last October. I was downsizing after many years with bpha and can only say on my part they were extremely helpful. So after all the negative reviews I would like to say thank you.
Mary · 20 February 2025
★★★★★ 1/5
GoogleGreat when sorting out a property to move into but once there, very dismissive with everything else, just don’t want to or interested in really helping just lip service.
*UPDATE* Even worse, been OVER a year trying to sort something out which should be easy and straightforward but being blocked every step of the way
Sean · 24 August 2023
Agent replied · 19 June 2024
Hi Sean, I'm sorry to hear that's your experience. Would you mind emailing info@bpha.org.uk with more information so that one of the team can look into this for you? Rebecca
★★★★★ 1/5
GoogleI can honestly say, the only thing BPHA are good for, is their rent prices. Other than that, customer service and care for residents simply doesn't matter. Been attacked by hoodies loitering in your block with no gates? Don't care. Neighbours dumped sofas outside the front? Don't care. Loud music and drug dealing? Don't care.
I've been turned away so many times by this organisation for help. They are outstandingly bad. Such a shame as well.
James · 20 June 2020
Agent replied · 19 June 2024
Hello James,
I'm so sorry to hear that you've had a bad experience. We care deeply about our residents and always strive for a great service for them, so it's upsetting to find that we might have fallen short like this. Please get in touch with us on info@bpha.org.uk and we'd love to speak to you in more detail to better understand the experiences you've had, and learn how we might be able to improve our service. Thanks for taking the time to leave feedback, we're always grateful to receive it, positive or negative.
CJ
★★★★★ 5/5
TrustpilotOutstanding Experience
I have recently bought a shared ownership property through bpha and have found their customer service outstanding. The sales rep stayed back on a Friday evening late to call me to discuss matters relating to snagging and completing my sale. The handover completion took an hour and the rep spent time explaining everything very clearly and followed up with an email to clarify the handover information. Calls to customer service have been handled promptly and professionally. Bravo bpha. 👍
Gillian · 6 January 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
