Trusted Agent profile · Bedford
★★★★★
305 reviews across 2 platforms
Bedford Heights, Manton Lane, MK41 7BJ
bpha's office in Bedford, at Bedford Heights, is rated 2.0 out of 5 across 305 reviews on two platforms, including 250 Google reviews rated 2.1.
Every review we hold for the Bedford office, from every platform, shown as written. First names only.
1/5
GoogleVery useless no matter how other peoples suffer. Last One year waiting for key ? Every month extend date with false information. Total depends lies to customers
Hi Zee can you please email info@bpha.org.uk with more information so the team can look into this for you. Thanks Caroline
1/5
GoogleSimply will not accept responsibility for the black mould, blocked pipes, and Won’t keep vulnerable people safe I personally have been begging for years to move and speaking to every manager possible the best bit of advice anyone can give you regarding this company is to keep well clear Best of luck
Hi Brandon, thanks for taking the time to leave a review. We're so sorry to hear that you've had such a negative experience. This certainly isn't reflective of the level of care and customer surface we all work so hard towards here. We'd love to understand your experience in more depth. If you're willing to, please email us at info@bpha.org.uk and hopefully we can work with you to gain more insight into the issues you've had. Thanks again for taking a moment to share this feedback. We always value hearing from customers like this, negative or positive.
1/5
TrustpilotBPHA - The Beadles Of The Workhouse
Bedford Pilgrims Housing Association - BPHA
1/5
GoogleNever in my life have I had to deal with a person as ignorant, uneducated, arrogant or so self absorbed in her own importance as Rose Khan, allegedly a housing manager. After being offered a new build top floor flat she's taken it upon herself to ruin my happiness by deciding she knows better than myself or any medically educated person. Without even meeting me she's decided that disabled means old, fragile and stooped slobbering in a wheelchair. NOT ALL DISABILITIES ARE VISIBLE! The inane questions asked were beyond ridiculous and far too personal plus severely repetitive, MI5 would be proud! She didn't even know how and why I'd been offered it... do your homework before calling people! How this woman is even employed to make decisions that effect peoples lives and wellbeing is beyond me. Basically she plays god over people without the intelligence to back it up. DISCRIMINATION at its worst. She, and her employer if they agree with her, have breached the Disability and Equalities Act plain and simple. All I can take from the waste of an hour I had talking to this individual is that now she's decided I'm not suitable, due to her indepth medical knowledge of all things disabled, thankfully I won't have to suffer having her as a housing officer. Good luck to anyone who has! An official complaint re her attitude and lack of professionalism has be submitted today. I now note that BPHA have listed the flat I was offered as "REFUSED" on Home Link... THAT IS A BLATANT LIE!!
1/5
GoogleWorst housing society ever ,and their contractor's TSG 3 times last year and twice this year failed to turn up for the appointment, so having to use up more of my Annual leave entitlement, do the care not one S### do they
Hi Jon, I'm sorry to hear this has been your experience. Can you please get in touch so one of the team can look into this for you? You can contact us in a number of ways, all of which can be found on our website https://www.bpha.org.uk/contact-us/ Thanks, Anna
1/5
GoogleSimply will not accept responsibility for the black mould, blocked pipes, and Won’t keep vulnerable people safe I personally have been begging for years to move and speaking to every manager possible the best bit of advice anyone can give you regarding this company is to keep well clear Best of luck
Hi Brandon, thanks for taking the time to leave a review. We're so sorry to hear that you've had such a negative experience. This certainly isn't reflective of the level of care and customer surface we all work so hard towards here. We'd love to understand your experience in more depth. If you're willing to, please email us at info@bpha.org.uk and hopefully we can work with you to gain more insight into the issues you've had. Thanks again for taking a moment to share this feedback. We always value hearing from customers like this, negative or positive.
1/5
GoogleRecently the hot water tape seized, in the bathroom rang Bpha despite several calls and also explaining to them that the tenant is paralysed and has a learning disability, they still took over 3 months to come and fix it. Horrendous!!!
Hi Sayed, thanks for taking the time to leave a review. Feedback like this is really important to us. We are really sorry that your experience seems like it's fallen short of the level that that we all work so hard to achieve here. If you'd like to, please get in touch on info@bpha.org.uk and we'd love to understand your experiences in more detail. Thanks again.
1/5
GoogleBPHA is ready to collect monthly rent but with poor services Fence broken since April 2022 and I am Still waiting for repair though I have been emailing monthly for someone to come and repair and no repair completed Fm
Hi Nancy thank you for taking the time to leave a comment, can you please send details to info@bpha.org.uk so one of the team can look into this for you. Thanks Caroline
1/5
TrustpilotShoddy
Slow repairs, terrible food and don't get me started on Theresa or the way they bullied my elderly, dementia-suffering mother to the point we had to move her elsewhere.
5/5
GoogleBPHA have been absolutely amazing as landlords, customer service guys are always so polite when I call and extremely empathetic. We were provided with money advice when we needed it and our housing officer is the best 👌 …
Thank you Paula! That's fantastic to hear - we're really pleased you've had such a good experience.
1/5
GoogleThere have been several small annoyances with BPHA over the years but the situation causing me to write the following review is: We paid over £100 for an information pack containing details we needed to sell our flat, the details are incorrect and vague, when our solicitors have asked for some clarification no one at BPHA is able to provide any proper information. We are now waiting for a response from BPHA and our move on Friday hinges on their response, until then ourselves and more importantly our 8 month old baby will be living out of boxes.
1/5
GoogleProbably the most incompetent company I have ever had the misfortune of dealing with. Emails don't get replied to for weeks, phone call messages never get a response and the care for their residence is non-existent. Stalin cared more about his people than BPHA. For months I have been enquiring about a ground maintenance service charge that we all pay a 3rd party company for, which there has been no evidence of for 5 years and BPHA refuse to acknowledge a refund. We all know if I stopped paying it they would soon be on the phone chasing the money, but if it's the other way round then good luck! As soon as they have your money, you're on your own. It's as simple as that. Queue an empty and ridiculous reply from them about valuing feedback in 3...2...1...
1/5
GoogleI am angry with BPHA and the incompetence of this company, I am elderly and disabled and I had been left with NO HEATING OR HOT WATER since 11/01/2021 to 14/01/2021, They turned up today 14th at 11.20 saying they have responded within 24 hours... LIARS all of them including the incompetent office staff who took my call on the Tuesday, They stated they were dealing with emergencies! This was an emergency! NO heating and I was freezing to say the least, The guy that came out had only got my job the night before... DISGUSTING . If they cannot cope with work get more staff, As for office staff they need to be retrained on how to deal with EMERGENCIES... BPHA are a shambles like the government and people wonder as to why this country is in a mess...
1/5
GoogleWorse housing association I have dealt with. Rude staff, very poor repairs. Please don’t move to one of there houses. Takes ages to get through to There call centre.
Hi Mr Welch, I'm sorry that this has been your experience. I understand that you have raised this issue as a complaint, so your Complaints Resolution Officer will be in touch with you soon to discuss this further, regards, Rebecca.
1/5
GoogleThey don’t care the residents after we moved in. They keep charging us the service charge but when we ask for repair something, it takes ages and ages. Lack of responsibility, poor customer service and poor communication. However they know how they charge the residents.
Hi Sakai, thank you for taking the time to leave a review. Can you please contact us by emailing info@bpha.org.uk including your tenancy address so we can look into this in more detail. Many thanks
1/5
TrustpilotQuite simply
Quite simply, they don't care about their residents. They don't do what they say will do and they don't respond to complaints. Their lack of action is affecting my mental health but, as I said, they simply don't care. On one occasion, because some residents weren't recycling correctly, they raised everyone's rent as a punishment. I'm not sure that's legal but what can we do?
1/5
TrustpilotOver the decades they've been monsters…
Over the decades they've been monsters and ruined large chunks of my life. They've allowed very antisocial tenants with no adequate vetting, then failed to act then those tenants have been vandals and monsters. They've increased prices and reduced services. They're unresponsive and dishonest. In recent years, they've shown improvement, but they destroys my quality of life for decades and I wont' forgive them.
1/5
GoogleNo communication at all whatsoever the people who cuts the grass haven't come in two months I called bpha when they will come she said June and still they haven't came.
Hi Miina We appreciate there has been some disruption to our estates maintenance service, Just Ask are working hard to ensure all sites have been visited and we expect everything to be back on a fixed schedule over the next 3 weeks. If you can please DM with your concerns and address one of the team can look into this for you. Thanks Caroline
1/5
TrustpilotDO NOT get caught in this trap.
DO NOT get caught in this trap.If I said the word Alcatraz, and for the people that don’t know Google that word I can’t emphasise driving around this area while it is a new development is at least 1000 times worse that isn’t even a tip of the iceberg. The opening line will be my last closing line…. DO NOT get caught in this trap.
1/5
GoogleReally didnt know it was such a complex task to just to amend the name on the tenancy!!!!!! Keep going round and round!!!!!! 🐒🐒🐒🐒🐒🐒
Sorry to hear that your experience with bpha is not what we would like. Please contact us via info@bpha.org.uk with details and we can get this looked into for you. Thank you, Anna
1/5
GoogleReally didnt know it was such a complex task to just to amend the name on the tenancy!!!!!! Keep going round and round!!!!!! 🐒🐒🐒🐒🐒🐒
Sorry to hear that your experience with bpha is not what we would like. Please contact us via info@bpha.org.uk with details and we can get this looked into for you. Thank you, Anna
1/5
TrustpilotTerrible
I've been a tenant for 24 years and this past year has been the worst by far. A new to me property (not even a 30 year old building) 50+ visits/repairs since August last year and they still have not learned anything. Every job has had to be redone then redone again. A very miserable year for me and my partner
5/5
GoogleWonderful housing association! Responsive to anything reported, quick to act, annual checks on all items needing inspection are done on time & when stipulated, friendly & helpful staff. Simply super!
Hi Charlotte, thanks so much for leaving this review, it's wonderful to hear you've had such a good experience. I've shared this with the team. Thanks again, Anna
1/5
GoogleBpha has left me without hot water and heating for a full month . No compensation have been given and the communication have been very poor :(
Hi Stephanie, sorry to hear you have been experiencing issues with your heating and hot water. Can you please email your experience including address and contact details so one of the team can look into this for you. Alternatively you can complete the on line form. https://www.bpha.org.uk/contact-us/compliments-and-complaints/ Thanks, Caroline.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
bpha's Bedford office has 305 reviews across two platforms: 250 on Google, 55 on Trustpilot.
bpha Bedford is rated 2.0 out of 5 across all 305 reviews, and 2.1 out of 5 on Google from 250 reviews.
bpha Bedford, Bedford Heights, Manton Lane, MK41 7BJ.
