Trusted Agent profile · Bedford
★★★★★
305 reviews across 2 platforms
Bedford Heights, Manton Lane, MK41 7BJ
bpha's office in Bedford, at Bedford Heights, is rated 2.0 out of 5 across 305 reviews on two platforms, including 250 Google reviews rated 2.1.
Every review we hold for the Bedford office, from every platform, shown as written. First names only.
1/5
GoogleThe worst landlord ever! All they care about is rent. Report a repair and they ignore it
Hi Hj we are sorry that your experience with us falls short of what we would like. Would you please contact us with more details so one of the team can look into this for you. You can call 0330 100 0272 or email info@bpha.org.uk. Thanks Caroline
1/5
GoogleBpha tell vulnerable people to walk away to some one attacks them (shouting swearing getting in there face yelling abuse at them) and to report it to bpha and police what I have done on many occasions but yet they sweep it under the carpet and hope it goes away bpha do nothing to stop ain't social behaviour treating behaviour. In short bpha are happy to let vulnerable people in fear in there own home
1/5
GoogleWorst service ever!!! Hang off phones all the time 🤬🤬😡😡😡 hate you Bpha!??!!!! Worst Worst everrrrrr if there will be 0 stars i would give u zerooooo!!! …
Hi Aleksandra. Feedback like this is really important to us. We're very sorry that your experience seems like it's fallen short of the level that that we all work so hard to achieve here. If you'd like to, please get in touch on info@bpha.org.uk and we'd love to understand your experiences in more detail so that we can improve and provide a better level of service. Thanks again.
2/5
TrustpilotBPHA Shared ownership the good and bad!
I started a purchase of a shared ownership property through BPHA or Domova homes back in May i think?
1/5
GoogleTerrible customer service. I tried to contact them by phone,by email. No unswer. My family could not sleep from the 2 of February because of new neighbor moved in upstairs. She doesn't sleep at night,a lot of visitors, parties, alcohol and weed! BPHA doesn't care! They care only about rent payment in time!!!
1/5
GoogleStay far far away from these vindictive facists. They will imprison you and make your life a living hell. They have no morals and ill treat the vulnerable elderly. They show no remorse or self respect and the few i have dealt with are outright criminals. I will be taking you to court. You cannot continue to exist if you are going to ill treat your residents.
1/5
GoogleThis company is a joke! had a water leak and excessive mould behind kitchen unit for nearly 2 years as they didn't want to fix it. they asked me to find the leak from the flats above!!! is this not your job?? environmental health was involved twice and finally pushed them to fix the leak! stay away from them! they don't deserve even 1 star!
1/5
GoogleAt the end of the tenancy I was sent a bill (substantial amount) including £416.52 for "treat for urine in lounge strong smell". For the record - I DISPUTE THIS CHARGE. You must be kidding me? UPDATE: Someone told me that lawyer fees (hourly rate) are likely to exceed the disputed amount. I'm letting go... Enjoy the money, but for humanity sake please go out of business!
1/5
GoogleAt the end of the tenancy I was sent a bill (substantial amount) including £416.52 for "treat for urine in lounge strong smell". For the record - I DISPUTE THIS CHARGE. You must be kidding me? UPDATE: Someone told me that lawyer fees (hourly rate) are likely to exceed the disputed amount. I'm letting go... Enjoy the money, but for humanity sake please go out of business!
1/5
GoogleWORST service ever if there was a option for zero stars I would give you it very bad service
Hi Sadia. Feedback like this is really important to us. We're very sorry that your experience seems like it's fallen short of the level that that we all work so hard to achieve here. If you'd like to, please get in touch on info@bpha.org.uk and we'd love to understand your experiences in more detail so that we can improve and provide a better level of service. Thanks again.
1/5
GoogleTerrible housing even for private tenant. I am waiting 2 months for fixed the toilet how is possible :-/
Hi Magdalena, We are sorry to hear about this. We'll investigate things and escalate the issue - and make sure that your comments are passed on. Hopefully we can get this sorted for you quickly, if it hasn't already been. Thanks for taking the time to leave a review.
1/5
GoogleI will share some of my experience with this Organisation. Terrible at helping anybody! This was a much better organisation 8 years ago but now its a shambles. Ive requested to get help with relocating near to where now work for 3 months now. My personal opinon is hand it all back to the council!! Ive no option but to rent at extortionate prices.
1/5
TrustpilotWe reported a problem with my son…
We reported a problem with my son inlaws heating and hot water back in Oct 23 here we are in Jan 24 and he still has problems with his hot water!
2/5
GoogleA bit disappointed as neighbour problem Having sort this for myself . The person you get through to very helpful nice . But never get anywhere else .
Hi Sarah, thanks for taking the time to leave a review. I'm sorry to hear that you've been having problems with a neighbour. We're sometimes limited with what we can do in these kinds of situations, but we'll always do everything we can to help, within the bounds of what's possible for us to do. I'm not sure if this reflects the issues you've been experiencing, but if you haven't already been shown this, there's some useful information about what we can and can't intervene with, on our online ASB guide. https://www.bpha.org.uk/your-home/anti-social-behaviour/ If there's any further support or guidance we can give, please don't hesitate to ask. Thanks again. We really appreciate the feedback.
1/5
GoogleAm unable to open my kitchen window since April and it was reported and they kept postponing the repair date and I also informed them that I have a baby in the house and up till now nothing have been done.They gave me another date for repair in June.
1/5
TrustpilotIf i could give zero
If i could give zero, i would. I rarely ask anything of pilgrims, im never in rent arrears, i have looked after and improved this property over 29yrs.
1/5
GoogleLet people rent homes then move in with boyfriend! As long as they get rent; they dont care about people dying on streets!!
Hi Colin. Thanks for taking the time to leave a review, we really appreciate it. To reassure you, we deeply care about things like this and take them very seriously. We'd love to understand what's lead to your comments in more detail. Would you please get in touch at info@bpha.org.uk, or on 0330 100 0272. One of our team would be happy to discuss it in more depth. Chris
5/5
GoogleVery good customer service.
Thank you for your kind words, we're glad you have such a positive experience. Anna
1/5
GoogleBPHA:Their project manager sent in the roofers to do a grand job....will probably cost more than a grand to put right! Never mind,it will all come out in the wash. Was nearly two years ago! No panic......I have another four years to get it sorted. P.S. The house they did a grand job on was not owned by BPHA. #youcanchooseyourfriendsbutyoucantchooseyourneighbours!
5/5
GoogleVery understanding people never had a problem with bpha always helpful in these bad times cant thank them enuff
Thanks so much for taking the time to leave a review. We're really pleased that you've had such a good experience with us.
1/5
GoogleVery bad customer service keep you waiting for 30 minutes or longer and then another 48 hours before you get a reply from the person your trying to get to as there is no direct contact numbers or email for your housing officer
1/5
GooglePoor customer service I put in an official complaint about a recent experience and I was informed I would receive a response in 3 days well 7 days later still nothing
1/5
TrustpilotExorbitant rents
One of the single most inept housing associations in England! Don't take up a tenancy with these sharks. Over-inflated rents and overpaid executives. Zero stars out of five.
1/5
GoogleA terrible company to be involved with - rude customer service, difficult to get hold of anyone, no pride in their work, lack of interest in customer, poor quality of work, constant mistakes in processes. Do not give this company your money if you can avoid it - couldn't organise a proverbial in a brewery!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
bpha's Bedford office has 305 reviews across two platforms: 250 on Google, 55 on Trustpilot.
bpha Bedford is rated 2.0 out of 5 across all 305 reviews, and 2.1 out of 5 on Google from 250 reviews.
bpha Bedford, Bedford Heights, Manton Lane, MK41 7BJ.
