Trusted Agent profile · Beaumont
★★★★★
825 reviews across 2 platforms
Red Rock House, Oak Business Park, Wix Road, Beaumont, CO16 0AT
Red Rock Estate Agency's office in Beaumont, at Red Rock House, is rated 4.6 out of 5 across 825 reviews on two platforms, including 628 Google reviews rated 4.6.
Every review we hold for the Beaumont office, from every platform, shown as written. First names only.
5/5
TrustpilotRed Rock Property Management has been…
Red Rock Property Management has been looking after our block for many years. It is an excellent company, always helpful and transparent in dealing with any problems that occur.I had an urgent enquiry/request yesterday, and Ms Stacy Head dealt with it immediately, and resolved it most effectively.Thank you, Red Rock.
5/5
GoogleI would like to THANK Stacy Head for dealing with my concern efficiently Very pleasant young lady well mannered, polite and most helpful. Red rock should be proud to have someone like Stacy on board
Dear Jeffrey, please can you contact me directly so that I can resolve your query, my email is adrian.calver@rrpm.co.uk Thank you in advance Adrian.
5/5
GoogleI'm a tenant in a block managed by Red Rock Property Management and the Property Manager is Charlotte Luck. Charlotte continues to go above and beyond to respond in a professional and timely manner, her attitude towards the new health and safety legislation has been most impressive. It's great to have a property management company really take an interest in the management of their developments. Thank you.
5/5
GoogleMy property manage by this company since last 2 years and have very good experience especially paying my service charges whenever I have any issue their account department is always very friendly and offer me affordable instalments. I would love to refer this estate management company especially for end users like me. Thanks Redrock for everything thing
5/5
TrustpilotStacy Head (Red Rock)- excellent customer service
Stacy Head at Red Rock has helped me on numerous occassions with prompt emails reassuring me with issues I have. She is apologetic if things are taking long to resolve and I find her communications professional and kind.
5/5
GoogleEllie was quick to reply to my emails and very helpful. Thank you.
5/5
TrustpilotStacy was very helpful
Stacy was very helpful, courteous and efficient regarding the service charge and year end accounts. She answered my query promptly and professionally, clearly explaining the payment options, and went out of her way to ensure that I had all the necessary information, offering further help if I required it.
5/5
TrustpilotMy issue was dealt within a timely manner
My issue was dealt within a timely manner by Jane Messenger and her team with a positive outcome.
5/5
TrustpilotA Credit to RedRock Property Management
I dealt with Stacy Head in relation to some invoices we had received. Stacy was professional and came back to me with a great service and timely response. An absolute credit to the organisation she works for and someone I hope to deal with again in the future.
5/5
GoogleI have recently been working along side Ellie from Red Rock to fix some fencing on one of the properties. Ellie was super helpful and it made the process 10x easier as any information needed was provided urgently and without any hassle.
5/5
TrustpilotStacy Head Credit Controller
In liaison with Red Rock Finance Department over a few days, I found Stacy Head to be very professional. Stacy responded to emails immediately with appropriate information and all queries were sorted out. Thank you to Stacey for being very professional and yet very friendly.
5/5
GoogleI recently raised a repair request with Hollie and she managed to send someout out to take a look and resolve it for me quickly. Very happy with the quality of service provided and the communication updates provided via the online portal.
5/5
TrustpilotRed Rock took over management of some…
Red Rock took over management of some of our blocks after a bad experience with another managing agent and they have been efficient in managing the buildings. We have in particular dealt with Naz, Kyle, Adrian, Paul and Chloe.
5/5
TrustpilotI have dealt with Stacy a few times and…
I have dealt with Stacy a few times and her service is always 5 star!
5/5
GoogleI dealt with Red Rock Estate & Property Management (Red Rock) for a number of years and in particular Karen Lewis who I found to be extremely professional, diligent, attentive and responsive to any queries and concerns that I raised. Karen was always available to speak to and is most definitely a problem solver. She is an asset to the company and I cannot thank her enough for all the help, guidance and assistance she gave to me during my time with Red Rock. I would also like to thank Jane Messenger who very much falls within the same bracket as Karen. Jane was responsive and dealt with all my queries in a timely and professional manner. She is an asset to the company and I cannot thank her enough for all the help, guidance and assistance she gave to me during my time with Red Rock. I wish you both all the best for the future and have a prosperous 2021.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleAvoid at all costs - the management of Redrock estate is below zero. They are quick to turn blind eye to actual problems and let it fester until it becomes so much bigger and the burden of cost is passed on to owners of the entire estate, all due to their negligence and bad choice of vendors e.g. plumbers. As an example I have a leak in the property and communal area that was reported more than 24 hours ago and the the manager responsible is negotiating with the plumber who wants to delay their visit as he doesn't want to come out. First I was told he would come and then they said it would have to be tomorrow - thats another 24 hours of water leaking into the flat and the communal area. This is one example. The plumber then decided to come and only inspect, saying the issue cannot be fixed until 3 weeks
Dear Emal, Please can you contact me so I can better understand the issues my email address is adrian.calver@rrpm.co.uk
1/5
GoogleIf I could give -5 I most definitely would. Worst company I’ve ever dealt with. Rude, obnoxious and condescending. Spent all of our service charge for the year within 8 months with thousands spent on “Redrock miscellaneous fees” and others without the landlords agreement. Too incompetent to pay the bin collection company so the bin room became infected with flies and maggots. If this is the kind of management you wish for your block then this is the company for you.
Dear Ryan, Thank you for your feedback. One person has left my company because of the sheer quantity of rude, sarcastic, abusive, and generally hateful emails they received daily from a number of residents, that along with the building defects meant that we have terminated the management of the building. The document you refer to sets out the anticipated cost, these items have not been expended yet. You will see from the budget produced by the developer that there was not cost associated with refuse collection despite this cost equating to over 20% of the current budget. We wish you luck with your new agent. Adrian
1/5
GoogleI’m suffering from a sports related injury and the lift in my building has been under “maintenance” for over 1 week, we have 6 floors in our building I live on the top and without a doubt there’s some disabled people or people that rely on the lift heavily. Called to speak to an agent that manages the building today, she was “unavaliable” like the many times the tenants I live with have called about other issues. Unacceptable services for the amount they charge
Dear Lau, I am sorry to hear this, are you able to let me know which development and I will obtain an update for you. Adrian property@rrpm.co.uk
1/5
GoogleI live in the parks ilford estate managed by red rock since 2020. Poor service, unjustified service charge from last year which was £1950 to this year which is £2580 with no visible service provided, the communal area is poor since I moved in 2020, carpet, walls and stair railings all dirty and unkempt condition, they are daylight robbery for the non existent service provided. Car park light is always fused, communal door lock is broken every other week, parking is a mess, I got a ticket in my own bay!!!, The building is filthy dirty inside and out but still the service charge has risen £600 when households are just getting by on a monthly basis. I would give them a 0 if I could because no service has been provided. Getting through to a staff member to talk to is so difficult and takes weeks even if I am told someone will ring me back. I've attached pictures of only the ground floor and the first floor I live in and this is the condition since 2020. Great service as you all can see.
Dear Waqas, As you know we took over the management 1 year ago, the previous agent who had been appointed allowed the development to deteriorate and overspent by over £100,000 in their last year of management. The Resident Directors who are responsible for setting the budgets have decided that we must stop the vagrants, drug dealers and unwanted visitors entering the building before they turn to the redecoration, which will be dealt with in due course. I would encourage you to speak to the Resident Directors who will clarify the situation, explain the plans for the development as I have. Adrian
5/5
GoogleThanks to Stacy Head (Credit Controller) at Red Rock Estate and Property Management) for updating me about a scheduled Payment which hadn't yet been sorted out ie. linked to my Father's leasehold. And thanks for contacting and prompting the Family Member whose Role it is to ensure that the payment takes place on behalf of our Father (who needs our support). Many Thanks Angus
5/5
GoogleRed Rock has been managing our commercial property block in Balham south West London for a few years now. I have dealt with a few good members from the company over the years regarding several aspects such as ground rent, service charge, insurance, repair work etc. However I must say that the young lady Chloe Collar from Client Accounts definitely stands out for me. Chloe is a great example of what property managment should be in an ideal world due to her competent, efficient, professional & friendly manner of work. She always responds very quickly to my emails & is extremely polite over the phone. She is very knowledgable in her field of work & carries out her job in a helpful manner taking away all the hassle & stress from my side. Extremely impressed with your gracious customer service Chloe. Well done.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleRed rock have been our property managers for about a year now, they are a huge step up in quality from our previous management company. Every time i have had a question or needed something done they have been professional, quick to react and very friendly. Our property manager, Karen Lewis is incredibly polite and detailed in her process, providing constant updates and making me feel looked after. Ive got to say, im a huge fan of Red Rock, a great bunch of people offering a great service, long may it continue.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe recently started working with Red Rock Estate & Property Management, and their team has been incredibly helpful from the start. When some unexpected issues arose at one of the properties they manage, Phoebe Morley handled everything quickly and efficiently. I would highly recommend Red Rock Estate & Property Management for their professionalism and excellent service.
5/5
TrustpilotPhoebe Morley - Professional and efficient.
Reported a water leak to Redrock Management and spoke to Phoebe Morley. She was friendly yet very professional. Phoebe was very efficient and dealing with the situation, keeping me advised of what was happening. Thank you Phoebe.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Red Rock Estate Agency's Beaumont office has 825 reviews across two platforms: 628 on Google, 197 on Trustpilot.
Red Rock Estate Agency Beaumont is rated 4.6 out of 5 across all 825 reviews, and 4.6 out of 5 on Google from 628 reviews.
Red Rock Estate Agency Beaumont, Red Rock House, Oak Business Park, Wix Road, Beaumont, CO16 0AT.
