Red Rock Estate Agency Beaumont reviews

★★★★★ 5/5

Trustpilot

Tracey was incredibly helpful and could…

Tracey was incredibly helpful and could not have been a better ambassador for the company. Thank you!!!

Trebor · 12 February 2026

★★★★★ 5/5

Google

So refreshing to have a Management Company that actually responds and helps! Many thanks Ania Staniszewska for assistance with regard to EWS1 form enquiry. I have a number of BTL properties and Redrock is head and shoulders above all the others. Many Thanks, David.

David · 19 May 2025

★★★★★ 5/5

Google

We’ve been with Redrock for a couple of months. They have rolled up their sleeves and sorted out the multiple issues that our previous managing agent didn’t do or couldn’t be bother with! Big Thanks to Gaby and Naz who are doing such a great job in supporting us and moving things forwards quickly.

Trevor · 5 January 2025

★★★★★ 1/5

Trustpilot

Praying for their painful demise

The most useless money grabbing company I have ever dealt with. In every aspect they have mismanaged our building. Big time fraudsters. Don’t listen to the positive reviews.

Callum · 17 March 2026

★★★★★ 1/5

Google

Not very impressed with this company so far. Still waiting for updates and replies from them Regarding our broken lift. It’s about a month now and it does not look like it will be fixed any time soon. No replies to my emails. I’m always having to chase them. I have tried to call my property manager, no answer, I called the office number as well, no answer, just like my emails, no answer. So nobody knows how many more months our lift will be out of commission. We have so many issues with our building, none of them have really been addressed properly. They just keep dragging their feet and we only ever get vague replies. They are quick to chase for money though without being prompted. Also they like sending out late fees after a week but don’t reply to emails for months. What is that about?! The list is endless, very unhappy residents living here at the moment. We have all decided we’re not paying the next instalment as this is quite appauling to be frank

Unhappy · 26 July 2024

★★★★★ 5/5

Trustpilot

Praise where it's due

I reported a couple of issues at our block and have been very pleased with the promptness, clarity and efficiency of Charlie Wildney: it's actually been a pleasure dealing with someone so competent and capable.

Andy · 10 September 2026

★★★★★ 4/5

Google

I recommend RedRock! The beginning of our house sale was quite slow/difficult (not necessarily down to RedRock) and it did take longer than expected after our offer was accepted. However, Adam really turned things around for us and was absolutely exceptional. He went over and above his role and ensured our sale went smoothly. We really struggled with our solicitors and Adam really helped with the progress of completion. I honestly think that without Adam’s help, we would probably still be waiting! If you are buying with RedRock, I highly recommend Adam as he will ensure the job is done quickly & efficiently! Thank you so much!

Orianna · 14 August 2023

★★★★★ 1/5

Google

I been dealing with Red Rock for some time now. So my experience is not just of one occasion. First of all there is expected dedicated property manager. We had a Gareth before and he was responsive and great to deal with. Since he left service went downhill drastically. New manager name of Hitesh came , literally could not be bothered to call or make any form of contact - which makes me think what he does on day to day basis if he’s not contacting leaseholders. Then I dealt with Stacey who was responsive but somewhat sketchy in providing information. So for a insurance policy of worth £800 we have nee. Charged £200 for not paying on time. We were told invoices were sent in may and June which we never received and finally email came in July which I promptly paid. So I challenged the company 3 weeks ago to email me the letters and the insurance policy which still hasn’t been sent. In the current climate where restaurants are struggling to pay bills and wages we are dealing with day light robbers who are demanding money for late payment for which no invoices were sent and who are not even sending requested information for 3 weeks now! Hypocrites? Or this is a typical management company with no regulation and are demanding and pushing there internal policies on high street businesses and not been providing a service , regardless we are pursuing this further with the local business’s and ombudsman and will make sure they are exposed.

Imran · 14 August 2023

★★★★★ 5/5

Google

I would like to praise the head office functions at red rock who have always been incredibly helpful. In particular during the sale of my flat, Shevette and Jane delivered at pace to provide me with all the necessary information and advice to progress my sale within tight timescales. They also provided me with advice and guidance when needed - this is much appreciated and they are a credit to the company. Further, I’d like to thank Stacy in Finance who has always been very helpful over the years when dealing with my service charge queries.

Daniel · 14 August 2023

★★★★★ 1/5

Trustpilot

I been dealing with Red Rock for some…

I been dealing with Red Rock for some time now. So my experience is not just of one occasion. First of all there is expected dedicated property manager. We had a Gareth before and he was responsive and great to deal with. Since he left service went downhill drastically. New manager name of Hitesh came , literally could not be bothered to call or make any form of contact - which makes me think what he does on day to day basis if he’s not contacting leaseholders. Then I dealt with Stacey who was responsive but somewhat sketchy in providing information. So for a insurance policy of worth £800 we have nee. Charged £200 for not paying on time. We were told invoices were sent in may and June which we never received and finally email came in July which I promptly paid. So I challenged the company 3 weeks ago to email me the letters and the insurance policy which still hasn’t been sent. In the current climate where restaurants are struggling to pay bills and wages we are dealing with day light robbers who are demanding money for late payment for which no invoices were sent and who are not even sending requested information for 3 weeks now! Hypocrites? Or this is a typical management company with no regulation and are demanding and pushing there internal policies on high street businesses and not been providing a service , regardless we are pursuing this further with the local business’s and ombudsman and will make sure they are exposed.

Imran · 5 August 2023

★★★★★ 1/5

Google

Simply the worst company I've ever had the misfortune to deal with. As a leaseholder in a property "managed" by Red Rock, the experience has been …

Joe · 17 March 2026

★★★★★ 5/5

Trustpilot

Great customer service

I had an issue with my parking permits and Leonie was very helpful! She provided excellent customer service and was very understanding throughout. I appreciated her constant communication throughout the entire process!

Anna · 31 August 2025

★★★★★ 5/5

Trustpilot

Excellent service by Jane Messenger &…

Excellent service by Jane Messenger & Ania Staniszewska from Red Rock Estate & Property Management, 2 day turn around from making payment for our sales management pack to receiving it. Prompt replies to queries, definitely helps with speeding up the sale process of our home here in Aveley Village RM15. Thank you. Regards, Robin

Robin · 16 April 2026

★★★★★ 5/5

Google

Brilliant service, have been very impressed with how quickly my issue was picked up and resolved, thanks to Richard and Charlotte, thank you both for your help!

Jakub · 13 October 2025

★★★★★ 5/5

Google

I was really impressed with Hollie Appleby who dealt with my issue professionally, effectively and efficiently. Hollie kept me in the loop and updated me with the process. Thank you very much I will definitely reach out to you if I require any further assistant.

Kaz · 27 March 2025

★★★★★ 5/5

Google

Today is the 2nd time I’ve had a problem and needed to report it to RRPM Ellie Koppenaal was my first point of contact on both occasions and I must say she is really helpful and efficient I found it very easy to make contact and she is so quick to respond Thank you Ellie

Lesley · 9 November 2024

★★★★★ 5/5

Google

Naz Moursel help me immensely Throughout our varies of emails changes,I was made to feel a valued customer Naz has a very good 'can do' and confident manner Also by agreeing to send me some information out via 'surface mail' which arrived promptly You have a great employee in Naz was committed to the task in hand Hopefully Naz will be attending the AGM and I will be able to put a face to our various emails Thank you

CORRINNE · 15 July 2023

★★★★★ 5/5

Google

Gareth at Red Rock & Property Estate Management took over management of our building in Wapping London (E1W) comprising 24 flats last year. His firm were the Managing Agent, responsible for organising the Service Charge; running/managing the upkeep of our building, plus dealing with day to day Leaseholder queries. Gareth demonstrated excellence not only in managing the asset, but being available 24/7 to the Leaseholders re various queries. His written and oral communication being aligned to a Chartered Professional. Gareth's company took over the management of our building and our annual maintenance fee was £45,000 per year. Within one year's financial accounts, he rescued this to £33,000 actual spend. Gareth performed a sterling role in Year 1. No doubt this will be replicated going forward. Highly recommend Gareth of Red Rock Estate & Property Management. His professionalism is worth its weight in gold. Regards Ryan Williams

Ryan · 10 June 2023

★★★★★ 1/5

Google

Beyond Ridiculous Service. If there was a -5 I would have given that (as someone already mentioned below). I’m a landlady of Westcombe House in Uxbridge and have informed them since three months that the roof is leaking. The property manager Hitesh Chhanya is extremely rude and in my last call refused to give me any complaints email. Went as far as offering to file a lawsuit against Red Rock Estate. I then found a complaint address and complained including the MD Adrian Calver who shared the property manager will handle this complaint. I then escalated to an escalation email who in turn redirected to property manager who is clearly failing at the role. I’m amazed at how faulty this complaint process that redirects the complaint to the individual whom the complaint is against. I must admit I got an apology from the property manager but it doesn’t serve the purpose. I have an apartment with a leaking roof and building management has not resolved it since THREE months nor am I getting any resolution ETA. Immensely Disappointed at their Failed Service

Sara · 10 June 2023

★★★★★ 5/5

Google

Arandeep Sahota is the Property Manager now at Red Rock and is managing our site in Stanmore. She joined the company a few weeks ago and we are delighted and so pleased with how she is helping to manage our property. She always gives a very timely response to our emails and questions and speaking personally she has been so kind in helping me manage an ongoing problem with a neighbouring tenant. Nothing is too much trouble and we all feel very confident that she is doing her utmost to assist and guide us through any issues that arise. We haven't met Arandeep personally yet but hope to in a couple of week time.

Rachelle · 10 June 2023

★★★★★ 5/5

Google

I have used Redrock for the last few years. Stacy Head in Accounts has been brilliant with assisting us when we had an issue with one of the lease holders and arrears. At all stages, Stacy kept me up to date with information and explanation of how the process of late arrears, chasing it, court, section 146 notices etc. worked. Nothing was too much trouble and all along she was very friendly and helpful indeed. In the end, helped us to get the monies via solicitors. It made working with Redrock such a pleasure. Thanks Stacy.

Kalpana · 10 June 2023

★★★★★ 5/5

Google

I would like to thank Shevette Adams- Rose and Jane Messenger of the Legal Services Department for the massive support and assistance they rendered towards enabling the smooth sale of my client's property. They have been so professional prompt in their responses and providing vital information. Very courteous and polite. Without their participation and support the sale would have dragged on even longer. Shevette and Jane definitely deserves a five star rating. You have both provided excellent assistance throughout. Please keep up the good work Shevette and Jane and all the very best for the future. Thank you so much it has been a wonderful pleasure working with both of you. Shola Adeniyi Solicitor - Rainer Hughes Solicitors Shenfield

Shola · 10 June 2023

★★★★★ 5/5

Google

I really appreciate and highly admire the quality of service I got from the Legal service team of Red Rock property management company, particularly Shevette Adams-Ros. I was in touch with her for some enquiry about one invoice that the company raised for me. She not only explained me that but also spent time and and effort to answer all my questions related to the purchase of the property and the difficulties I was facing with the solicitor firm. She went out of the way and beyond my expectation to help me in the areas which is probably nor her area in this case. I Wish All the people I came across show this kind of human approach. God bless her.

Sudipta · 10 June 2023

★★★★★ 5/5

Google

I want to say thank you to Charlotte Luck, Residential Property Manager, she goes above and beyond and her colleagues Georgia too, she is informative and quick to respond to any problems you may have, always has time to answer any questions you may have. Examples of this, was when the entry key fobs weren't working and problems with the entry gate system. She truly is a polite, friendly, professional and caring person with any problem you may incur. I highly recommend her and Red Rock for management of your properties.

George · 10 June 2023