Every review we hold for the Beaumont office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleMy experience as a director dealing with Red Rock since November 2023
I have been dealing with Red Rock Estate & Property Management Ltd since November 2023 in my capacity as a director of a resident management company.
My experience has been characterised by ongoing difficulties in obtaining clear, complete, and evidenced information in relation to both operational and financial matters.
Repeated requests for:
• service charge accounts and supporting records
• contractor information and documentation
• clarity on works instructed and the basis for those instructions
• bank statements relating to the management company’s funds
have either not been responded to in full, or responses have been partial and lacking supporting evidence.
To date, despite multiple requests, I have not been provided with a complete set of bank statements for the period of Red Rock’s management, which has prevented proper financial oversight.
In addition, late payment charges have been applied in circumstances where the basis for those charges has not been clearly evidenced or aligned with the lease provisions when queried.
In particular, issues have arisen where:
• works have been undertaken without clear Board approval;
• supporting documentation (including job sheets, invoices and specifications) has not been provided when requested; and
• there has been no clear audit trail linking costs incurred to properly authorised decisions.
Communication has also been inconsistent. Responses can be delayed, incomplete, or fail to address the specific points raised, which makes it difficult to resolve issues or progress matters effectively.
As a result, it has not been possible to obtain the level of transparency and accountability that would reasonably be expected in the management of a residential development.
Given the lack of resolution over an extended period, the matters are now being referred to the First-tier Tribunal (Property Chamber) for formal determination.
This review reflects my direct experience over time and the current position.
As a result, it has not been possible to obtain the level of transparency and accountability that would reasonably be expected in the management of a residential development.
Given the lack of resolution over an extended period, the matters are now being referred to the First-tier Tribunal (Property Chamber) for formal determination.
This review reflects my direct experience over time and the current position.
1 star is generous, but it is the lowest rating available. The experience has been prolonged, unnecessarily difficult, and extremely time-consuming to manage.
Louise · 17 April 2026
★★★★★ 1/5
TrustpilotBeen a disaster
We have had this company in our building for a year now. Total incompetence and neglect on every level. Serious issues with the accounts they sent out. Major fire and safety risks unaddressed.
John · 22 July 2026
Agent replied · 25 September 2026
Dear John,
As you are aware the accounts in question relate to periods prior to our management, they are currently with the Freeholders Accountant and we are awaiting the revised corrected copies, you have been advised of this by myself recently. We take Building Safety very seriously, an FRAEW has been commissioned and this identified a number of key issues which have been acted on, a waking watch has been commenced whilst we work through the key issues of Building Safety, we are in regular contact with the Fire brigade and waiting to follow up with them once they have been to the development.
I would urge you to work with us and not against us, so these issues which predate our management can be resolved quickly and efficiently for everyone's benefit.
★★★★★ 5/5
TrustpilotI am living a review this afternoon…n/a
I am living a review this afternoon because I feel that the service I get from Ellie is always welcoming. She is always friendly and easy for me to communicate with any issues or problems I may I have to address. At the end of each calls that I have made she always delivery and make sure that it's done. Having a friendly member is always positive and made the customer feels good especially when things get resolved at the end. Ellie thank you for your always friendly voice approach when I call and also for your excellent verbal communication skills.
Nana · 25 October 2024
★★★★★ 5/5
TrustpilotA very satisfactory exoerience!
The very quick and helpful response we have received from two members of staff (Ania Staniszewska and Jane Messenger) plus their very friendly and professional way of dealing with us as clients has meant that we have been able to resolve our issue without any difficulty, and fir that we are very grateful to them and to the company.
BRIAN · 19 August 2026
★★★★★ 1/5
GoogleGreat company if you want to be dragged through hell. Karma couldn’t be bad enough for them. Endless charges price hikes and fees. Complete mismanagement of the site. Using leaseholders as a cash cow. Passing disputed charges onto debt collectors while failing to answer emails. As others have said, dealing with the C U N T S here will drive you mad. If you want to constantly deal with a company you know are trying to squeeze every penny out of an estate and want to check and query every service, bill and account then you’ll love red rock. All positive reviews here a clearly made up. This lot couldn’t manage a lemonade stand. Cash flow issues and accounts show insolvent trading.
Do yourself a favour and stay clear. Genuinely hope the worst for anyone working here
Callum · 17 March 2026
★★★★★ 5/5
TrustpilotProfessional
Professional, prompt and friendly, in particular Stacy Head.
Dan · 3 September 2026
★★★★★ 1/5
TrustpilotAbsolutely useless
Absolutely useless. Called them regarding security problems within the building and nothing was done about it. Parcels persisted to be solen. The staff at Redrock in particular Charlotte Luck essentially said that it was causing them too much hassle and wouldn't take the case any further, an failed to provide CCTV images to the police of the multiple thefts.
Jacob · 6 March 2024
Agent replied · 11 June 2024
Dear Jacob, please can you contact me at property@rrpm.co.uk so I can understand the issue, having spoken with Charlotte we are unable to find any correspondence from you.Thank you,Adrian
★★★★★ 5/5
TrustpilotMy experience with Red Rock has been…
My experience with Red Rock has been positive. In particular, as I deal with the finance people, it is Stacy and Chloe that stand out as highly professional and knowledgeable. Their attitude is also top, they follow up and finish the tasks well, including being open to different solutions if that is what is called for.
ILIR · 19 August 2026
★★★★★ 1/5
TrustpilotSimply the worst company I've ever had the misfortune to deal with
As a leaseholder in a property "managed" by Red Rock, the experience has been utterly abysmal from beginning to end. Budget for Service Charges seem to be more or less fabricated with little consistency year to year, except for the fact that they always go up, and there is a general lack of accountability for the management of the finances of the people pay for their services. There are many services that are hugely overpriced within the budget, with little evidence that the results are justified. When queried we get very little in terms of accountability or understanding.
Joe · 19 February 2026
★★★★★ 5/5
TrustpilotJane Messenger was really informative…
Jane Messenger was really informative and helpful achieving what we needed in record time. Thank you.
Ellie · 18 June 2026
★★★★★ 5/5
TrustpilotSpeedy responses, polite and professional
I had sent an email on 18th July asking when we can expect a payment for o/s invoice. Chloe Griffin had responded the next day with an update. After a couple more emails, we received the payment on 24th July 2024 (5 working days after my chaser) Very good. I had also asked Chloe if she could provide me with the PO number for our next o/s invoice. Again Chloe responded the same day and politely explained the current status. Then I received the PO number the next day! Thank you Chloe for your help. Its great to get speedy responses from you. We're just waiting on the payment for that one now ;-)
Carol · 31 July 2024
★★★★★ 5/5
GoogleToday I spoke with Poppy regarding a sensitive matter in connection with noise within my block.
Poppy was very empathetic and understanding and immediately made attempts to …
Martin · 17 March 2026
★★★★★ 5/5
GoogleI work for an estate agents and I am selling a few properties that Redrock manage. I have had difficulties in the past with obtaining information, that I need to complete the sale and with communication with the correct personal, with Redrock. On one of my calls I was put through to the lovely Shevette, in the legal team. What a lovely person she is, such a breath of fresh air and real pleasure to deal with. She is one of the most helpful people I know, she listened to the issues, I needed resolving and true to her word dealt with these and as a result, helped me to exchange on these properties. Shevette is a real credit to Redrock and I hope they realise, just how lucky they are to have her with in their company.
Thank you Shevette, for all your help and for being so lovely.
Naomi · 26 July 2024
★★★★★ 5/5
TrustpilotJust an excellent company
I am dealing (as a contractor) with Red Rock for many years. Purchase Ledge Team with accounts team leader Megan is just excellent and very professional. It is easy to communicate with the team, tasks are very clear. Payments are always on time. And in general, Red Rock is excellent company. When you have any issues (like uncollected bins not working lights and s.o) the staff reacting very quickly to put everything on truck.It is real pleasure to deal with Red Rock.
AMBER · 24 July 2024
★★★★★ 5/5
Trustpilot5 stars
Red Rock have taken over the management of my property. Richard has been in valuable. He is patient,contentious, meticulous and understanding. He's business ethic is second to none. I have to say a big thank you to him and he's staff. Unfortunately they have taken on the worse job in the world. If it was a beer it wouldn't be Heineken it would be Moonshine. Richard put your metaphorical climbing boots on. The dead bodies will be stacking up faster than u can say, 'Route to the top of Everest.'Good luck. I've been in a body bag for years
Julia · 17 July 2024
★★★★★ 5/5
GoogleTureen has been a remarkable person. We find him always helpful, answers our questions and is always polite, pleasant and respectful. He really deserves the highest rating. Nancy Simmonds,
Flat 1, 10 Ledborough Lane, Beaconsfield, HP9 2PZ
Nancy · 20 December 2025
★★★★★ 1/5
TrustpilotCriminals
Criminals.
The lack of communication, accountability and customer service has been shocking. We spent months chasing for responses, only to be ignored. DO NOT RECOMMEND.
Hadleigh · 8 July 2026
Agent replied · 25 September 2026
Dear Hadleigh,
Please can you contact me, so I can understand your complaint, thanks in advance.
Adrian
property@rrpm.co.uk
★★★★★ 5/5
TrustpilotRichard is a pleasure to deal with very…
Richard is a pleasure to deal with very helpful and efficient
Kieran · 18 June 2026
★★★★★ 5/5
TrustpilotTracey has been very supportive to me personally
Tracey has been very supportive to me over times I have had to contact her. She is very professional, happy and quick to resolve issues for me.
Jenny · 9 February 2026
★★★★★ 5/5
GoogleI'm absolutely delighted to share my feelings as regards to an exceptionally professional and friendly services that I have received from Kim and Holly at the Redrock Estate & property management company. For years, I've felt there was no ears to our property related issues, but these two lovely ladies as well as Jeremy, have changed my mind and have helped me wholeheartedly and provided a personal service. Thank you Kim, Holly and Jeremy.
Kind regards
Durdana
Durdana · 7 June 2024
★★★★★ 5/5
GoogleYesterday I needed to clarify a query relating to my property in Colchester, 89 Caelum Drive. Beverley Barnard replied to my telephone call and efficiently sorted out my query. I have since been in contact with her via email to obtain copies of the documentation relating to the management charges which I promptly received today. Thank you Beverley, I now know now who to contact if I found myself in need of assistance.
Brian · 26 July 2024
★★★★★ 5/5
Google100% RECOMMENDED! (16/02/2024)
Stacy Head once again greatly assisted me by clearly explaining the Red Rock Service Charges for our Residential Property Block of Flats, and helped me to select the most appropriate Monthly Standing Order amount to suit my financial circumstances.
100% RECOMMENDED! (19/07/2023)
Stacy Head once again further assisted today by replying to my email immediately (at 07.44 in the morning) to assure me that my Red Rock Account is in order and that my Standing Order Payments are still being correctly received by Red Rock.
100% RECOMMENDED! (20/05/2021)
Stacy Head greatly assisted me in setting up a Monthly Standing Order to pay my Service Charges, and with immediate replies to my email queries, Stacy clearly explained all the Payment Options available, and the Standing Order is now set-up.PositiveResponsiveness, Quality, Professionalism, Value
Tony · 15 March 2024
★★★★★ 1/5
GoogleRedrock management are profiting ALOT of money on the service fees residents are paying them. I have had ongoing issues in my flat ever since I moved in, after numerous times of reporting this. No doubt most of the good reviews on here are fake, don't believe them.
They do NOT get to the root cause of issues and carry out cheap, botched jobs which only last a few months.
We have serious safety issues in our building with faulty doors, which means theives, homeless people and young kids can gain access, stealing parcels, sleeping in corridors and making the residents feel unsafe in their own homes.
Redrock have refused to carry out further maintenance now because they say some residents have not paid, it is their responsibility to collect payment and take legal action if needed, not to hold back on essential work that needs to be carried out. It's completely unfair that the residents that do pay have to put up with ongoing issues. At this point we do not know where our money is going.
J · 2 December 2024
Agent replied · 9 December 2024
Dear J,
Please can you contact me so I can understand which development you are referring to and your specific issues property@rrpm.co.uk
Adrian
★★★★★ 5/5
GoogleI would like to express my sincere appreciation for Jill. She consistently demonstrates exceptional knowledge of property management, handling all aspects with confidence, efficiency, and attention to detail.
Her communication is clear, timely, and proactive.
Jill’s expertise, reliability, and dedication truly set her apart. It is a pleasure working with someone who maintains such high standards and professionalism in every aspect of her role.
Ernest · 16 April 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
