Trusted Agent profile · Beaumont
★★★★★
825 reviews across 2 platforms
Red Rock House, Oak Business Park, Wix Road, Beaumont, CO16 0AT
Red Rock Estate Agency's office in Beaumont, at Red Rock House, is rated 4.6 out of 5 across 825 reviews on two platforms, including 628 Google reviews rated 4.6.
Every review we hold for the Beaumont office, from every platform, shown as written. First names only.
5/5
TrustpilotWe have worked with Red Redrock for…
We have worked with Red Redrock for several year's now and always a pleasure. A special mention to Chloe Griffin in their Account's Dept, any concerns, she sorts without any stress. Thanks from Rw Cleaning Contracts (Colchester)
5/5
TrustpilotTracey Povey is a delight to speak…
Tracey Povey is a delight to speak with, very friendly, professional, polite and efficient. Thank you Tracey and Red Rick
5/5
TrustpilotRed Rock Property Management Impressive
Red Rock Property Management have been very impressive in their dealings with the leaseholders. In particular I would like to thank Jeremy Doran who looks after our estate, Paul Boggas from Accounts and Adrian Calver the MD. Any requests are dealt with quickly and efficiently, and Jeremy is always available to resolve issues during evenings and weekends. Well done to the team.
5/5
TrustpilotOutstanding service
Red Rock has been managing our building for just over a year now and it's made a hugely positive difference, which I called out at our most regent AGM. I recommend Red Rock wholeheartedly, especially Stacy Head.
1/5
GoogleRedRock “managed” our building for approx. 5 years. During this time the 8 x units in our building have experienced a very poor service from them. Within the first couple of years they had managed to take our building’s account into approx. £10,000 worth of debt. This was caused by RedRock not chasing the freeholder for “void” payments on the empty flats whilst they were being sold. Also a large amount of spending which wasn’t really necessary. Building managers frequently change, and quite often you don’t receive responses from queries raised. We have not seen accounts since 2015 (although requested numerous times). Also, when we did see those accounts we asked to see a copy of the receipts accompanying these and we were told they could only been seen if we visited their office in Essex. There were lots of dubious, very high charges present which couldn’t be accounted for. Our contract with RedRock was terminated at the end of February 2018. They have yet to transfer the funds of our building’s bank account to the new management company and provide a handover. This is frustrating as our building have contractors waiting for payment. No accounts have been released for 2016 or 2017. They are also sending letters to residents stating that they are in arrears with their service charge (when they are up to date with payments). So it seems that even though we have terminated their service, we still can’t start a fresh with another management company.
Dear Davina, We are disheartened that you have felt the need to write a review in this way. Following some teething issues within the first year or two between the developer and the residents, we met with you all and agreed to discount our annual management fee by 50% and spent time with the Leaseholders in the evenings to discuss the accounts, maintenance issues (such as the drainage and gas) and future budgets. In addition, we arranged for the voids to be settled very early on and this was resolved swiftly by meeting with the developer and also by ensuring the billing for the empty basement units was fairly apportioned. We also fought with British Gas for some months over the costs for the unused gas supply that the developer had left in the building and recouped monies owed back to the Service Charge account, as well as working with the developer to get the drainage issues resolved at no cost to the Leaseholders. As you know the Freeholder will be self managing the development going forward, we are in the process of working through the Handover inline with the RICS and ARMA guidelines and this will be completed within the allowed time.
5/5
GoogleGood job from team as usual. I deal with Stacey Head and Jeremy Doran a lot. They are always pro-active and responsive. Best block management out of all the ones I current deal with. A year on, the Red Rock team is still on the ball. Without going into too much detail, Hollie Appleby was very efficient in dealing with a parking permit issue. She called back when she said she would and then chased down the issue with a suitable resolution. Keep up the good work.
5/5
GoogleI bought my 1 bedroom apartment 4 months ago. I have always lots of questions when is regarding my accounts. I called Red Rock Estate as I have some questions regarding my services Charges bill.Tracy Head from the account team answered my call. Tracy was very understanding and a very good listener, very profesional, knowledgeable and very patience with all my questions and worries. I do need people I can trust around me. And Red Rock Estate Property Management special Tracy Head at the account department are reliable and trustworthy. Thank you
5/5
TrustpilotStacy Head was very helpfull and…
Stacy Head was very helpfull and extremly efficent, many thanks
1/5
GoogleI am writing to express my dissatisfaction with the way my account has been handled. Despite not being responsible for the property during a specific period, I have been unfairly charged for service fees related to that time. It is completely unacceptable to be billed for charges that should not be attributed to me. This reflects poorly on the management practices of your company and has caused an unnecessary financial burden. This experience has left me with a very negative impression of your company, and I will not hesitate to share this with others. Sincerely,
Dear Zbyszek , Thank you for your review, I have reviewed your correspondence with Stacy and am satisfied that you have not paid any charges that were not lawfully due. The charges relate to your period of ownership and not that of the person that has purchased your property. That being the case it would be unreasonable to expect the new owners to cover these costs when they were not the owners. If you have any further queries please do contact Stacy Adrian.
5/5
TrustpilotStacy Head was great
Stacy Head was great, she helped resolve my payment issues and was very helpful!
1/5
TrustpilotAppalling management company that just wanted to take money from residents but not do any maintenance!
Redrock charged service fee over £2000 a year yet squatters and homeless living underground parking, despite complaints being made on numerous occasions. Recently, they sent a picture of a cardboard with my tenant's name and address on and a fine of £100 bill to me as a leaseholder. My tenant has been living in the flat over 5 years and have never had any problem with bin. He believed the cardboard was taken out by squatters or homeless searching in the bin. In any case, anyone can just take a photo of a piece of paper with a name and address from the bin. I called NRLA and was advised that only the local council has the authority to fine misuse of bin. I requested them to provide evidence that my tenant was actually the one who placed the cardboard outside the bin which they cannot. It is obvious that Redrock just wanted to take money from residents and not do their maintenance job properly! Despicable and money grabber!
Dear Leanne,There are a number of reasons for the high service charge here which relate to the ongoing gas installation, which is currently with the insurance company.The boxes you refer to were not placed in the recycling bin, nor where they flattened as the images you were sent showed them as they had been left intact. If your tenant had placed them in the recycling bin, I doubt the vagrants that you claim were using them to sleep on would have reassembled them.The cost of clearing these items including the left furniture and other items was £450, the amount you were charged was a small proportion of this. It is unreasonable to expect other leaseholders to pay for the cost of clearing up after your tenants.
5/5
TrustpilotTracey Povey was swift to provide…
Tracey Povey was swift to provide information that I needed and was considerate when dealing with my enquiry.
5/5
GoogleI was in communication today with Chloe Griffin ... Who tells me she is currently in training. To be honest, if this is how she works in training then the company will have a VERY useful member of staff. Chloe not only responded to my email but actually checked my account with them & came back to tell me I'd made a mistake with my July Invoice ~ not one person had bothered to tell me before & I'd been waiting for payment since early August! Thanks Chloe
5/5
GoogleI had the pleasure of working with Red Rock on multiple electrical projects across their properties, and I must say they are a fantastic company to collaborate with. They consistently deliver top-notch service, and their attention to detail is commendable. One of the aspects I appreciate the most is their professionalism in handling paperwork. They always provide organised purchase orders for each job, making the administrative side of things smooth and efficient. In particular, I'd like to mention Chloe, who has been an absolute pleasure to work with. She's not only incredibly helpful but also exudes a friendly and approachable demeanour. When it came to invoicing and any enquiries I had, Chloe went above and beyond. She not only followed through promptly but also provided all the necessary supporting information I required. The entire team at Red Rock is exceptional. Their dedication to quality work and outstanding customer service makes them a standout choice. I highly recommend Red Rock for their professionalism, efficiency, and the fantastic team they have in place.
1/5
GoogleI am writing to express my dissatisfaction with the way my account has been handled. Despite not being responsible for the property during a specific period, I have been unfairly charged for service fees related to that time. It is completely unacceptable to be billed for charges that should not be attributed to me. This reflects poorly on the management practices of your company and has caused an unnecessary financial burden. This experience has left me with a very negative impression of your company, and I will not hesitate to share this with others. Sincerely,
Dear Zbyszek , Thank you for your review, I have reviewed your correspondence with Stacy and am satisfied that you have not paid any charges that were not lawfully due. The charges relate to your period of ownership and not that of the person that has purchased your property. That being the case it would be unreasonable to expect the new owners to cover these costs when they were not the owners. If you have any further queries please do contact Stacy Adrian.
5/5
GoogleWe are currently working with Charlotte, Vicki and the team at RedRock on a number of projects. At every point I have found them professional, prompt and very easy to work with.
5/5
GooglePoppy Rowsell was very helpfull, she sortted me out in secounds. Many thanks
5/5
TrustpilotTracey was incredibly helpful and could…
Tracey was incredibly helpful and could not have been a better ambassador for the company. Thank you!!!
5/5
GoogleSo refreshing to have a Management Company that actually responds and helps! Many thanks Ania Staniszewska for assistance with regard to EWS1 form enquiry. I have a number of BTL properties and Redrock is head and shoulders above all the others. Many Thanks, David.
5/5
GoogleWe’ve been with Redrock for a couple of months. They have rolled up their sleeves and sorted out the multiple issues that our previous managing agent didn’t do or couldn’t be bother with! Big Thanks to Gaby and Naz who are doing such a great job in supporting us and moving things forwards quickly.
1/5
TrustpilotPraying for their painful demise
The most useless money grabbing company I have ever dealt with. In every aspect they have mismanaged our building. Big time fraudsters. Don’t listen to the positive reviews.
Dear Callum, Please contact me so I can understand your complaint, Thanks Adrian
5/5
TrustpilotPraise where it's due
I reported a couple of issues at our block and have been very pleased with the promptness, clarity and efficiency of Charlie Wildney: it's actually been a pleasure dealing with someone so competent and capable.
1/5
GoogleNot very impressed with this company so far. Still waiting for updates and replies from them Regarding our broken lift. It’s about a month now and it does not look like it will be fixed any time soon. No replies to my emails. I’m always having to chase them. I have tried to call my property manager, no answer, I called the office number as well, no answer, just like my emails, no answer. So nobody knows how many more months our lift will be out of commission. We have so many issues with our building, none of them have really been addressed properly. They just keep dragging their feet and we only ever get vague replies. They are quick to chase for money though without being prompted. Also they like sending out late fees after a week but don’t reply to emails for months. What is that about?! The list is endless, very unhappy residents living here at the moment. We have all decided we’re not paying the next instalment as this is quite appauling to be frank
Dear Unhappy, Please can you contact me so that I can understand the issue. property@rrpm.co.uk There are a number of ways to contact us either by phone, email or online. Adrian
4/5
GoogleI recommend RedRock! The beginning of our house sale was quite slow/difficult (not necessarily down to RedRock) and it did take longer than expected after our offer was accepted. However, Adam really turned things around for us and was absolutely exceptional. He went over and above his role and ensured our sale went smoothly. We really struggled with our solicitors and Adam really helped with the progress of completion. I honestly think that without Adam’s help, we would probably still be waiting! If you are buying with RedRock, I highly recommend Adam as he will ensure the job is done quickly & efficiently! Thank you so much!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Red Rock Estate Agency's Beaumont office has 825 reviews across two platforms: 628 on Google, 197 on Trustpilot.
Red Rock Estate Agency Beaumont is rated 4.6 out of 5 across all 825 reviews, and 4.6 out of 5 on Google from 628 reviews.
Red Rock Estate Agency Beaumont, Red Rock House, Oak Business Park, Wix Road, Beaumont, CO16 0AT.
