Trusted Agent profile
★★★★★
825 reviews across 2 platforms
Red Rock House, Oak Business Park, Wix Road, Beaumont CO16 0AT
Red Rock Estate Agency's Beaumont office at Red Rock House is rated 4.6 out of 5 across 825 reviews on two platforms, including 628 Google reviews rated 4.6. Checked 9 October 2026.
Every review we hold for the Beaumont office, from every platform, shown as written. First names only.
5/5
TrustpilotStacy Head has been managing my account…
Stacy Head has been managing my account for many years and is always helpful and super fast to respond, she helps to provide any documents I need and offers really good customer service. It’s nice to have a personal service and be able to reach out directly. Thanks Stacy!
1/5
TrustpilotWe are having issues with this company…
We are having issues with this company for the past 4 months. There is a leak in the building I live which is manager by them and it has never been resolved after a lot of complaints has been made. We are living with mould at the entrance of the building and wet tiles which is so dangerous not only for our healthy but also an accident can occur any time. Inside my kitchen I have mould due to the leaking and I had to take my food out the cupboards and put it on the floor . As u can imagine living in hell atm!!!! I have spoken on the phone and through emails many times and it seems that any actions has been made yet . Always with promises they will get back to us but as usual they never do. Jeremy is the main person who is responsible for the building but I can’t see any interest on him to resolve this. This situation is absolutely unacceptable and I want this report gets into Adrian Calver (this name was given to me by The Property Ombudsman) and we NEED A SOLUTION to this !!!!
Dear Danielle,I have responded to your email this morning advising I will look into this and respond, we are aware of the ongoing leak and to date we have been unable to determine the source.
1/5
GoogleAs a tenant in one of the buildings managed by this company, my experience has been extremely disappointing. Management does the bare minimum and consistently fails to address ongoing issues. Parcels have been stolen multiple times, even after I raised this with management on more than one occasion, only to have it dismissed casually. I also reported a suspicious entry into the building, and no action was taken, they simply told me to inform the police. The lift is unreliable, I’ve been stuck in it before, and it continues to stop working from time to time. The rubbish area is often a mess and remains unsecured, allowing anyone to access it and dump trash. Overall, there seems to be little effort to take residents’ concerns seriously. Sending out generic emails appears to be the extent of their response, with no real action taken to resolve problems.
Dear Jana, I am sorry to hear about your experiences, I would appreciate it if you would contact me so I can look into this and agree a plan of action with our client. Adrian property@rrpm.co.uk
4/5
GoogleKaine was responsive and helpful. He was proactive in following up about fire door inspections and forwarding my further queries. Five stars for that. I would add as a caveat that his follow up came as a result of internal communication that wasn't so effective. If I could give 4.5 stars I would because they were really responsive in sorting things out.
5/5
GoogleWe live at RSB and want to extend our thanks to Charlotte Luck at Red Rock Property Management. We were very sceptical at first after living here for so long and nothing ever being done but since Red Rock have taken over Charlotte and Vicki have always responded, resolving every issues within day always. They are a credit to the company and we are very grateful. When there was an emergency on site we were able to contact Charlotte directly out of hours because we couldn’t understand the OOH call handler and Charlotte and her team member Vicki worked into the morning to resolve. Thank you! You are making all the difference :)
5/5
TrustpilotFriendly I and caring Tracy- I called the contact number for the first time and…
I first called the contact number and Rracy received the call. As English is not my native language and I am 75 years old, I was deeply impressed by Tracy's patience. She understood my concern quickly and check and follow up immediately. That saves me to call a second time. We'll done, Tracy.
5/5
TrustpilotExcellent service
Excellent service. I found Vicki at Red Rock Estate and Property Management extremely efficient, knowledgeable and helpful. Vicki has been prompt to answer any queries that were raised and she proved to be a great asset whilst we were working on a project in one of the blocks she manages.
5/5
GoogleOur building uses Red Rock PM for maintenance and administration etc. for about the past three years. I’ve found them to be timely, courteous and helpful when I’ve made requests to them. Most recently I was helped by Vicki Lewis and Poppy Rowsell and both provided the info I needed promptly and accurately. Would recommend based on my interaction with the staff there.
1/5
TrustpilotAvoid spending your money on Red Rock
Avoid spending your money on Red Rock; they prove to be ineffective and display a lack of concern for your property. I sent a letter to the Managing Director on July 23, 2023. Adrian being busy on holiday, he couldn't respond until after August 14. Unfortunately, I never received a response. Dear Adrian,I am writing this email to inform you that I am on the verge of initiating legal action against Red Rock with Personal Injury and Negligence Compensation Specialists, on a no win, no fee basis, as they have accepted my case,I must express my disappointment in the handling of this matter by your team. Despite attempting to resolve the issue through correspondence with your team, the responses received were careless and lacked the necessary attention to detail. It was communicated to me that the matter had been closed without proper consideration.While perusing my emails to locate your contact details, I was reminded of the immense satisfaction we experienced when appointing Red Rock as our managing agent. Upon learning that Rebecca Page would be working with Bracham, we were genuinely convinced that we could not have made a better choice. I distinctly recall our initial meeting with Rebecca, during which Yvonne and I emphasised the importance of transparency and open communication to establish a robust working relationship.Rebecca's expertise, kindness, and caring demeanor left a lasting impression on us. It was with heartfelt appreciation that we bid her farewell when she concluded her role at Red Rock. As a gesture of gratitude, we sent her a present, expressing just how much we valued the productive working relationship she contributed to.However, the recent experience with your team has left much to be desired. This includes the conduct of Gabriela Bowman, whom I find to be unprepared and lacking in necessary attention to detail, resulting in adverse consequences for our case.As a result of the frustration and lack of transparency displayed by Red Rock, I have made the difficult decision to resign my directorship at Barcham House. Over the past two years, dealing with a management agent that refused to be transparent and reliable has been a significant challenge. This situation has been exacerbated by Gabriela's apparent negligence, including failure to submit the required documents in the proper format, leading to the loss of our case in court.During the appeal process, there were further oversights, including the omission of essential documents and the submission of incorrect information. This lack of diligence has eroded any remaining confidence or trust in Gabriela's ability to handle our affairs effectively. As a director, I felt burdened with the responsibilities of running Barcham House while receiving inadequate support from Red Rock.In light of these ongoing issues, I officially tendered my resignation as a director, both to the leaseholders and to Red Rock.I am compelled to bring to your attention a severe health and safety concern that resulted from negligence on Red Rock's part. On the 7th of July, I suffered an injury due to a loose panel on the stairs of Barcham House, which had been reported to Red Rock on 3 separate occasions. Despite promises to address the matter, no action was taken, leading to my accident.I hold Red Rock responsible for this incident due to their failure to ensure the proper maintenance and safety of our property. Why was it left ?I am formally requesting compensation from Red Rock to cover the expenses of new glasses. Immediate action to rectify the health and safety issues at Barcham House.This includes providing the health and safety reports that were allegedly conducted in October and May ,which list the loose panel as a low-risk concern.I find it unacceptable that the health and safety reports were not shared with the directors or leaseholders, as transparency and accountability were key factors in our decision to appoint Red Rock as the managing agent,Sadly, If the outstanding matters concerning my glasses and the health and safety reports are not resolved promptly and satisfactorily,I will proceed with the offer of a no win no fee Personal Injury and Negligence Compensation case.I hope a comprehensive response from you addressing these concerns and providing a clear plan of action to rectify the situation.Your immediate attention to these matters is crucial to prevent further escalation.Kristina Dear KristinaI am currently out of the UK , I will review your email and respond when I return after the 14th August.Kind RegardsAdrian Calver
Dear Kristina, I understand that your Property Manager responded fully, you did not escalate your complaint further so we have assumed that there was no further action needed. In addition you were a Resident Director on site and share some responsibility for the building management.The court case you refer to which was against the board of Directors, you failed to deal with this matter, failed to appoint legal counsel despite our pleas and refused to even submit responses and in doing so had to pay costs and carry out the defective work, the work that you believed was not needed. Your property manager who was not responsible for doing this tried, gave up her time and attempted to engage with the board, this was blocked by you at every turn.I note that no claim has been made to date.Adrian
4/5
GooglePoppy Rowsell was very friendly and very efficient - even though my inquiry was quite complicated. She got it and sorted it out. My only complaint is that it took me a couple of calls to get hold of someone -- though Poppy was not my first point of contact.
5/5
TrustpilotCharlie Wildney was very helpful and…
Charlie Wildney was very helpful and responsive to my enquiries. As a new account I have had a great first experience with Red Rock
5/5
TrustpilotExcellent service
Ania and Jane were really helpful and quick to respond relating to a management pack for a sale. It is very refreshing as a lawyer to receive such good service from a management company.
5/5
TrustpilotStacey has been super reliable and…
Stacey has been super reliable and efficient with her timely responses via email. She is extremely helpful, willing and professional in her approach :)
5/5
GooglePoppy is an efficient and proactive Property Management Assistant with excellent communication skills, ensuring that all queries and concerns are handled promptly and clearly. I would highly recommend her as a dedicated and capable professional in the property management field.
5/5
TrustpilotBeverley was so kind and helpful and…
Beverley was so kind and helpful and helped mewith my questions and replied promptly by email providing me with information I had requested. Very professional and effecient with kindness and understanding. Thank you
5/5
TrustpilotHighly Recommended & Great Service.
We moved to Red Rock a number of years ago due to the previous management company being difficult to get hold of, numerous issues not dealt with and poor landscaping, Since using Red Rock they have a great portal, always available and find solutions to any issues raised on the Estate, Luke keeps the estate well maintained and Ania, Jane & Jill have also recently supported us with a move from the estate when selling our property and liaised with our solicitor on any queries. I would highly recomment Red Rock as an estate management company !
4/5
TrustpilotDealing with Stacey regarding my…
Dealing with Stacey regarding my billing issues. Stacey has been very helpful and has been quick with any correspondence. Red Rock have been good on acting on property issues.
5/5
TrustpilotAnia has been super efficient in…
Ania has been super efficient in sending over some documents on time .
1/5
GoogleMy experience as a director dealing with Red Rock since November 2023 I have been dealing with Red Rock Estate & Property Management Ltd since November 2023 in my capacity as a director of a resident management company. My experience has been characterised by ongoing difficulties in obtaining clear, complete, and evidenced information in relation to both operational and financial matters. Repeated requests for: • service charge accounts and supporting records • contractor information and documentation • clarity on works instructed and the basis for those instructions • bank statements relating to the management company’s funds have either not been responded to in full, or responses have been partial and lacking supporting evidence. To date, despite multiple requests, I have not been provided with a complete set of bank statements for the period of Red Rock’s management, which has prevented proper financial oversight. In addition, late payment charges have been applied in circumstances where the basis for those charges has not been clearly evidenced or aligned with the lease provisions when queried. In particular, issues have arisen where: • works have been undertaken without clear Board approval; • supporting documentation (including job sheets, invoices and specifications) has not been provided when requested; and • there has been no clear audit trail linking costs incurred to properly authorised decisions. Communication has also been inconsistent. Responses can be delayed, incomplete, or fail to address the specific points raised, which makes it difficult to resolve issues or progress matters effectively. As a result, it has not been possible to obtain the level of transparency and accountability that would reasonably be expected in the management of a residential development. Given the lack of resolution over an extended period, the matters are now being referred to the First-tier Tribunal (Property Chamber) for formal determination. This review reflects my direct experience over time and the current position. As a result, it has not been possible to obtain the level of transparency and accountability that would reasonably be expected in the management of a residential development. Given the lack of resolution over an extended period, the matters are now being referred to the First-tier Tribunal (Property Chamber) for formal determination. This review reflects my direct experience over time and the current position. 1 star is generous, but it is the lowest rating available. The experience has been prolonged, unnecessarily difficult, and extremely time-consuming to manage.
5/5
TrustpilotAnia Staniszewska has been incredibly…
Ania Staniszewska has been incredibly helpful and proactive throughout my client's post-completion registration process. Her professionalism and efficiency has been unmatched.
1/5
TrustpilotBeen a disaster
We have had this company in our building for a year now. Total incompetence and neglect on every level. Serious issues with the accounts they sent out. Major fire and safety risks unaddressed.
Dear John, As you are aware the accounts in question relate to periods prior to our management, they are currently with the Freeholders Accountant and we are awaiting the revised corrected copies, you have been advised of this by myself recently. We take Building Safety very seriously, an FRAEW has been commissioned and this identified a number of key issues which have been acted on, a waking watch has been commenced whilst we work through the key issues of Building Safety, we are in regular contact with the Fire brigade and waiting to follow up with them once they have been to the development. I would urge you to work with us and not against us, so these issues which predate our management can be resolved quickly and efficiently for everyone's benefit.
5/5
TrustpilotI am living a review this afternoon…n/a
I am living a review this afternoon because I feel that the service I get from Ellie is always welcoming. She is always friendly and easy for me to communicate with any issues or problems I may I have to address. At the end of each calls that I have made she always delivery and make sure that it's done. Having a friendly member is always positive and made the customer feels good especially when things get resolved at the end. Ellie thank you for your always friendly voice approach when I call and also for your excellent verbal communication skills.
5/5
TrustpilotA very satisfactory exoerience!
The very quick and helpful response we have received from two members of staff (Ania Staniszewska and Jane Messenger) plus their very friendly and professional way of dealing with us as clients has meant that we have been able to resolve our issue without any difficulty, and fir that we are very grateful to them and to the company.
1/5
GoogleGreat company if you want to be dragged through hell. Karma couldn’t be bad enough for them. Endless charges price hikes and fees. Complete mismanagement of the site. Using leaseholders as a cash cow. Passing disputed charges onto debt collectors while failing to answer emails. As others have said, dealing with the C U N T S here will drive you mad. If you want to constantly deal with a company you know are trying to squeeze every penny out of an estate and want to check and query every service, bill and account then you’ll love red rock. All positive reviews here a clearly made up. This lot couldn’t manage a lemonade stand. Cash flow issues and accounts show insolvent trading. Do yourself a favour and stay clear. Genuinely hope the worst for anyone working here
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Red Rock Estate Agency's Beaumont office has 825 reviews across two platforms: 628 on Google, 197 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Red Rock Estate Agency is rated 4.6 out of 5 across all 825 reviews, and 4.6 out of 5 on Google from 628 reviews, checked 9 October 2026.
Red Rock Estate Agency, Red Rock House, Oak Business Park, Wix Road, Beaumont CO16 0AT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.