Every review we hold for the Beaumont office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleIf I could give -5 I most definitely would. Worst company I’ve ever dealt with. Rude, obnoxious and condescending. Spent all of our service charge for the year within 8 months with thousands spent on “Redrock miscellaneous fees” and others without the landlords agreement. Too incompetent to pay the bin collection company so the bin room became infected with flies and maggots. If this is the kind of management you wish for your block then this is the company for you.
Ryan · 10 June 2023
Agent replied · 11 June 2024
Dear Ryan,
Thank you for your feedback.
One person has left my company because of the sheer quantity of rude, sarcastic, abusive, and generally hateful emails they received daily from a number of residents, that along with the building defects meant that we have terminated the management of the building.
The document you refer to sets out the anticipated cost, these items have not been expended yet.
You will see from the budget produced by the developer that there was not cost associated with refuse collection despite this cost equating to over 20% of the current budget.
We wish you luck with your new agent.
Adrian
★★★★★ 1/5
GoogleI’m suffering from a sports related injury and the lift in my building has been under “maintenance” for over 1 week, we have 6 floors in our building I live on the top and without a doubt there’s some disabled people or people that rely on the lift heavily. Called to speak to an agent that manages the building today, she was “unavaliable” like the many times the tenants I live with have called about other issues. Unacceptable services for the amount they charge
Lau · 10 June 2023
Agent replied · 11 June 2024
Dear Lau,
I am sorry to hear this, are you able to let me know which development and I will obtain an update for you.
Adrian
property@rrpm.co.uk
★★★★★ 1/5
GoogleI live in the parks ilford estate managed by red rock since 2020. Poor service, unjustified service charge from last year which was £1950 to this year which is £2580 with no visible service provided, the communal area is poor since I moved in 2020, carpet, walls and stair railings all dirty and unkempt condition, they are daylight robbery for the non existent service provided. Car park light is always fused, communal door lock is broken every other week, parking is a mess, I got a ticket in my own bay!!!, The building is filthy dirty inside and out but still the service charge has risen £600 when households are just getting by on a monthly basis. I would give them a 0 if I could because no service has been provided. Getting through to a staff member to talk to is so difficult and takes weeks even if I am told someone will ring me back. I've attached pictures of only the ground floor and the first floor I live in and this is the condition since 2020. Great service as you all can see.
Waqas · 10 June 2023
Agent replied · 11 June 2024
Dear Waqas,
As you know we took over the management 1 year ago, the previous agent who had been appointed allowed the development to deteriorate and overspent by over £100,000 in their last year of management. The Resident Directors who are responsible for setting the budgets have decided that we must stop the vagrants, drug dealers and unwanted visitors entering the building before they turn to the redecoration, which will be dealt with in due course.
I would encourage you to speak to the Resident Directors who will clarify the situation, explain the plans for the development as I have.
Adrian
★★★★★ 5/5
GoogleThanks to Stacy Head (Credit Controller) at Red Rock Estate and Property Management) for updating me about a scheduled Payment which hadn't yet been sorted out ie. linked to my Father's leasehold. And thanks for contacting and prompting the Family Member whose Role it is to ensure that the payment takes place on behalf of our Father (who needs our support).
Many Thanks
Angus
Human · 10 June 2023
★★★★★ 5/5
GoogleRed Rock has been managing our commercial property block in Balham south West London for a few years now. I have dealt with a few good members from the company over the years regarding several aspects such as ground rent, service charge, insurance, repair work etc.
However I must say that the young lady Chloe Collar from Client Accounts definitely stands out for me. Chloe is a great example of what property managment should be in an ideal world due to her competent, efficient, professional & friendly manner of work. She always responds very quickly to my emails & is extremely polite over the phone.
She is very knowledgable in her field of work & carries out her job in a helpful manner taking away all the hassle & stress from my side.
Extremely impressed with your gracious customer service Chloe. Well done.PositiveResponsiveness, Quality, Professionalism
Biju · 10 June 2021
★★★★★ 5/5
GoogleRed rock have been our property managers for about a year now, they are a huge step up in quality from our previous management company. Every time i have had a question or needed something done they have been professional, quick to react and very friendly. Our property manager, Karen Lewis is incredibly polite and detailed in her process, providing constant updates and making me feel looked after. Ive got to say, im a huge fan of Red Rock, a great bunch of people offering a great service, long may it continue.PositiveResponsiveness, Quality, Professionalism
Andrew · 10 June 2021
★★★★★ 5/5
GoogleWe recently started working with Red Rock Estate & Property Management, and their team has been incredibly helpful from the start. When some unexpected issues arose at one of the properties they manage, Phoebe Morley handled everything quickly and efficiently. I would highly recommend Red Rock Estate & Property Management for their professionalism and excellent service.
Gosia · 29 October 2025
★★★★★ 5/5
TrustpilotPhoebe Morley - Professional and efficient.
Reported a water leak to Redrock Management and spoke to Phoebe Morley. She was friendly yet very professional. Phoebe was very efficient and dealing with the situation, keeping me advised of what was happening. Thank you Phoebe.
Mrs · 18 November 2024
★★★★★ 1/5
GoogleVery poor property management agents. Do not ensure statutory testing and inspection is carried out on properties thus leaving them unsafe, do not hold regular AGM's for questions to be asked by leaseholders, accounts are late and vague and money is being taken without explanation. Communication is almost non existent and when any correspondence arrives it is full of errors. Very unhelpful and over charge for a poor service. Avoid.
Paul · 11 January 2024
Agent replied · 11 June 2024
Dear Paul,
I understand part of this query relates to correspondence sent to you some months ago which you have just found.
I have asked you to provide more details so that I can fully understand the issues you are experiencing, which statutory test have not been carried out.
Adrian
★★★★★ 5/5
GoogleI had been given a parking ticket for one of the complex's that you manage, and felt it was unfair as I mistakenly thought I had a correct permit. Louise Penn has been so very helpful over getting this suspended for me, that I am very happy to give her a public pat on the back! I know now what I have to do to park there again! Thank you Louise, you have been a star! Mrs Maggie Young
Chris · 10 June 2021
★★★★★ 5/5
GoogleWe moved our property to be managed by Red Rock approximately 4 years. In that time, we have been really happy with their level if their service and results. Working with Charlie Wildney has been a pleasure.
Myles · 9 November 2024
★★★★★ 4/5
GoogleI would like to compliment Poppy Rowsell from Red Rock. Compared with previous staff, she is much more attentive and responsible. She responds promptly and follows up on residents’ concerns in a very proactive way. Her professionalism and dedication have made a real difference, and I truly appreciate her helpful support.
Kam · 6 December 2025
★★★★★ 3/5
GoogleWe have been dealing with Red Rock for 1 year, which has been a real struggle until Shevette Adams-Rose contacted us. Dealing with Shevette has been a real help and we received more information and details in 10 days in a promt polite way than we have had in the past year! Thanks Shevette :) 5 stars for Shevette, 2 for RR!!!
Stephane · 10 June 2023
★★★★★ 5/5
GoogleEllie Koppenaal was most helpful during our sales process and ensured with the complexities of service charges and buildings insurance we were able to demonstrate to our buyers that all accounts were up to date and rebates had been secured. Adam Thomas (executor)
Adam · 26 July 2024
★★★★★ 5/5
TrustpilotA Big Thank you to the Purchase Ledger…
A Big Thank you to the Purchase Ledger Team!!for their professional service. We at Evergreen Landscapes rely on prompt payments being made and help in dealing with any queries. Happy to leave this review. Thank you again Hazel and the team.
Derek · 24 July 2024
★★★★★ 5/5
GoogleI have had such a boost today because of the kind way that I was treated by Kate Hawes. My daughter had an emergency c section two weeks ago and I have been having to drop off meals and pick up washing to help her to be able to recover and have had such problems parking anywhere near her flat. Kate proved that there are real people at the end of your business phone line who care about the genuine needs and concerns of their clients. Thank you so much to Kate for all your kind help!PositiveResponsiveness, Quality, Professionalism, Value
Vanessa · 10 June 2020
★★★★★ 5/5
GoogleWe have been working with Red Rock as a contractor for a number of years all of the PM's are great to work along side they are very prompt with work orders and arranging payments especially Charlotte Luck always there to help and assist, we look forward to carrying on our working relationship with Red Rock in the future.
Laura · 10 June 2023
★★★★★ 5/5
TrustpilotStacey is on top of things
Been querying the service charge demand which was due to be served in May. Stacey has been chasing up for me and although no response from the business, Stacey has kept me in the loop and attempted to chase multiple times.
Ranjit · 5 July 2024
★★★★★ 5/5
TrustpilotI have a 2 bedroom apartment
I have a 2 bedroom apartment, and Red Rock handle the service charges and charges etc, to the I have been dealing with Tracey who has given me good service
Carole · 29 April 2026
★★★★★ 1/5
GoogleI would give them 0 stars if I could. The staff are rude and disorganised. In one day, I received about 10 emails from them, with errors. They are also absolutely unwilling be helpful or be agile in sorting out issues. Worst property management firm I've ever worked with.
Darshini · 9 November 2024
Agent replied · 9 December 2024
Dear Darshini,
I have not been rude. You were sent correspondence recently that the water bills had been calculated wrongly. Yesterday you received a credit note and a new demand, along with a statement of account. I have given you the amounts for you to bill your tenants, what I have refused to do is to invoice your tenants directly, you are responsible for these costs as the leaseholder.
Adrian Calver
★★★★★ 5/5
GoogleJust wanted to give a big shout out to Kim at RedRock, as a contractor she is always spot on when it comes to answering queries, and responding to emails and calls. thank you John
John · 8 October 2024
★★★★★ 5/5
GoogleRed Rock Property Management have established a wonderful professional team with great communication skills, who are friendly and extremely competent .The process in lodging maintenance and repair requests is clear and timely. Any concerns are addressed quickly and efficiently. All their service and maintenance contractors are highly skilled professionals. I have been dealing directly with Miss Charlie Wildney, who is adept at property management and I cannot praise her enough for the excellent and most proficient way that Charlie handles and resolves maintenance concerns and repairs in a timely manner. Red Rock and Miss Charlie Wildney, who together both provide a professional and five star property management service, teamed with a positive outlook. I therefore have no hesitation in recommending Red Rock Estate & Property Management and Miss Charlie Wildney ( Residential Property Manager) to anyone who is seeking to appoint a highly professional property management service, Sincerely, Antonio Bonanni.
Nello · 18 November 2024
★★★★★ 5/5
TrustpilotPrompt and great service to questions…
Prompt and great service to questions and issues
Homan · 25 September 2026
★★★★★ 1/5
TrustpilotDiabolical
Red Rock has been responsible for the management of the building for a number of years and I am appaled at their incompetence.
Archie · 15 September 2025
Agent replied · 26 September 2025
Dear Archie,
We took over from the previous agent in 2024, they had failed to carry out the most basic checks, failed to produce any accounts and pay contractors. Since taking over the management of the building we have dealt with the lack of accounts and payment of contractors, we have started billing for the use of heat/hot water and gas, if the previous agent had done just some of this during their tenure it would have made everything much easier from the start.
Adrian
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