Andrews Estate Agents Bath reviews

★★★★★ 5/5

Google

Had a really great experience dealing with Emily Woodman at Andrews Bath Central. Always very quick to reply and very professional and courteous. She was a big help in finding our new home. Thanks Emily!

Peter · 21 June 2023

★★★★★ 5/5

Google

I moved to Bath from Ottawa, Canada and I wasn't fully aware of the complexities of an international move. Emily Woodman, Letting Agent at Andrews, basically had to hold my hand at every step and did a fantastic job. Never did I feel like I was in this move alone. She was responsive, good at pulling in resources or advice when we needed it, but most of all she made me feel like someone was taking a personal interest in my well-being. If all Andrews Agents are like that, I highly recommend this company for property management and I bet they're great at sales, too.

Thomas · 9 September 2023

★★★★★ 5/5

Google

Zak was extremely helpful and professional. There were a few drama in between the transaction, but Zak help me to solve all of it! Thanks Zak!

Edmond · 10 January 2024

★★★★★ 5/5

Google

Had a good experience buying a house with Andrews. Staff we interacted with were lovely and helpful and sent property suggestions that met our criteria. Our agent Zak McCulloch was professional, helpful and responsive from viewing to completion. He was great at keeping us informed about how our sale was progressing and liaising between us and the seller. The sale took a little time and it’s due to Zak’s hard work we were able to finally purchase our lovely home! Would recommend them as a buyer and will keep them in mind if we sell in the future.

Gertjan · 12 August 2023

★★★★★ 5/5

Google

Emily Woodman, Great viewing, answered all my questions very clearly and was really polite. Thanks

GTR · 20 March 2025

★★★★★ 5/5

Google

We had Zak McCulloch as our estate agent for selling our Bath flat. He was really great, friendly and patient and always kept us up to date with what was quite a complicated flat sale. Definitely recommend!

Xan · 20 March 2024

★★★★★ 5/5

Google

I am not the kind of person who feels obliged to write a review just because the service/product has been particularly positive or negative, but on this occasion I consider it to be wholly fair. Andrews Bath Central have been truly excellent in our recent dealings with them. We had specific requirements for a short-term rental, and they were able to advise, guide and provide what we were looking for. We have had contact with a number of people in the office and found them all to be very professional and accommodating. Casey in particular has been excellent. She has a great deal of patience and was able to answer all our queries in a professional and timely manner. Would I recommend them to someone else? Without doubt.

David · 3 June 2023

★★★★★ 1/5

Google

Unfortunately I have been left incredibly dissatisfied with the service provided by Andrews. We initially had a viewing arranged, which was attended. It was obvious that I had the last slot of the session due to the awkward, unenthusiastic walk around led by a woman called Maddy. At the end of the viewing I asked to continue and apply for the property, despite the viewing dynamics. I was told they would initiate contact regarding the application. I hadn't even driven off after the viewing, when both estate agents also took off, further demonstrating that their concern was the end of their working day. I never received the email containing the application form. I had to ask a second time. My partner and I then filled it out. Obviously filling it out and writing an contextualised cover letter takes time. We then had to wait an extra long time because of the bank holiday weekend to hear back. Following this we didn't receive a phonecall from them yet again. I then phoned myself and whoever picked up didn't have any answers and was clearly not aware of their own current enquiries. Later on that day, I had to phone again and was told that the no one had been chosen as the landlord had decided to not rent it out. The property was then uploaded back onto the market a month later to waste peoples time even further! Andrew's ask for all sorts of fees for their assistance, I believe it's vital that Andrew's need to initiate correspondence and provide full positive engagement. Otherwise I simply don't see how the fees are justified. All in all a waste of time, ultimately responsibility falls on Andrews for not securing an agreement with the landlord that prevents desperate tenants in today's markets time to be wasted.

Harmany · 25 May 2023

★★★★★ 5/5

Google

We had an amazing experience working with Rowan and Zak at Andrews. Their professionalism and expertise were outstanding from the start. They listened to our needs, provided valuable guidance and were honest throughout the sales process. Their communication was excellent, and they went above and beyond to market our property effectively. Throughout the entire process, they prioritised our interests. We highly recommend Andrews for their exceptional service and commitment to their clients. They truly deserve their five-star rating!

Oscar · 10 June 2023

★★★★★ 5/5

Google

Thank you Zak McCulloch for keeping us in mind when this property came back on. You noted our keen interest, and conducted the process professionally and straight forward.

Alfie · 27 July 2023

★★★★★ 5/5

Google

Fantastic experience with their mortgage broker Nathan. It was a complex transaction with a lot of moving parts and I was updated every step of the way (and I felt I learnt a lot!). Nathan even calling on Saturday mornings to give me updates. Extremely impressed would have no problems recommending an Nathen and Andrews the mortgage broker in services.

Jack · 15 October 2021

★★★★★ 5/5

Google

We have been dealing with the wonderful rental team in the Bath office and we just want to thank them for being so incredibly friendly, responsive, professional, kind and extremely well informed. I have had various encounters with other estate agents in the past and without going into detail, they haven't always been the best experiences... but with Andrews Estate Agents everything feels slick, easy and achievable. But I think the thing we liked best about Andrews is that they give a really personal touch, where you feel almost like a friend rather than just a client.

Kea · 4 March 2023

★★★★★ 5/5

Google

Great friendly prompt service from Katie at all times!

Johann · 20 March 2025

★★★★★ 5/5

Google

Rented from here for 2 years, it was absolutely hassle free and the team are very helpful, especially James!! Thanks for a lovely two years!!

Connor · 22 July 2023

★★★★★ 5/5

Google

I had an wonderful experience with Andrews Property Central Bath. Kasia Zur was very professional and helped us during the whole process. She is a great Agent. Fully recommend her.

Alda · 18 February 2023

★★★★★ 5/5

Google

Molly was pretty thorough, clear and helpful throughout the letting process. She outlined the requirements and followed up with every step to ensure everything went smoothly. A few snags happened as they always do but she was quick to find fixes and let me know what was going on.

Mohammad · 28 July 2019

★★★★★ 5/5

Google

been dealing with Zoe at Andrews for some time now she goes above and beyond to help me and is very professional at her job. with the lockdown being difficult for some Zoe has been there to help along the way highly recommend

Philip · 28 April 2021

★★★★★ 5/5

Google

I had a nice viewing of a property with one of the agent in that branch named Emily, she is very helpful and professional on introducing the room. Recommended.

Yubin · 20 March 2024

★★★★★ 1/5

Google

Our student lettings experience with Andrews was absolutely terrible from start to finish. I have worked as an estate agent for a long time, and I warn other students to stay away from this agency. We were initially told that we would need to pay our first months rent & deposit just before we moved in (standard lettings protocol), however, 3 months before start of tenancy, Andrews demanded we pay this fee within 7 days, or we would lose our holding deposit and the house would go back on the market. This fee was over £7000, that we, students, had to cough up within 7 days or lose the £360 we had EACH paid for the holding deposit, and have to find another house. We also had not even seen our contract at this stage, or even a draft copy, even though I had asked for this. Andrews also quoted that there would be a check-out fee of £144. From January 2019 onward, check-out fees were outlawed. The security deposit was also quoted as 6-weeks rent: similarly, in January 2019 legislation was passed capping the maximum chargeable security deposit at 5-weeks rent. Illegal. Thankfully, I was aware of these law changes, I wonder how many Andrews tenants were not aware and have been illegally charged... We reported 2 major maintenance issues to Andrews during our tenancy. On both occasions it took over 2 weeks to even get a response, let alone get a contractor round to sort these issues. Throughout our communications with Andrews, we have been diverted to a different person virtually every time, with each new agent not knowing the previous context. In total, for a 12 months tenancy, I counted and we spoke to 10 different employees from the Andrews office, about 7 or 8 different issues. Perhaps the rate of staff turnover is very high, which would not surprise me. And of course, Andrews also tried to screw us on the deposit when we moved out - but that's normal for student tenancies right? Amidst the many Andrews employees we have spoken to, in particular we had a very bad experience with Kate Armstrong, Danielle Rawlings and James Butler. They did not want to listen to us or hear our point of view, and simply demanded our money and silence. At no point was there any acknowledgement or apology for their miscommunication and illegal actions. What really concerns me is the number of other student tenancies with Andrews that have been treated the same way, and think that it is normal and acceptable. It is not. Student tenants are still tenants and the more I learn about lettings, the more appalled I am by my experience with this sorry excuse for an agency. Prospective landlords should beware as much as other students. If you are considering Andrews to manage your hard-earned assets, this is what you can expect.NegativeResponsiveness, Quality, Professionalism

George · 26 August 2022

★★★★★ 5/5

Google

Monica Bruton has been so helpful. Very impressed with Andrew’s Estate Agents. Monica has answered all my questions, kept in contact every step of the way and always kept me up to date with everything. Very professional and friendly!

Emily · 23 July 2021

★★★★★ 5/5

Google

Zak was extremely helpful and professional. There were a few drama in between the transaction, but Zak help me to solve all of it! Thanks Zak!

Hang · 8 March 2023

★★★★★ 5/5

Google

Like so many in our position, we have been struggling to find a rental property in Bath. We have had the absolute pleasure of dealing with Monica from Andrews during our search. I have been so impressed with the level of care and attention Monica has shown towards our needs as tenants but also going above and beyond to ensure the landlord/landlady have the right people for their home. The attention to detail and out of hours communication has been so appreciated, we have both commented on how lovely the experience has been so far.

Cara · 14 July 2022

★★★★★ 5/5

Google

Zoe Fear has been a big help in managing day to day needs, outgoing and incoming tenancies. She has gone the extra mile and put my mind at rest as a landlord. Thank you Zoe.PositiveResponsiveness, Quality, Professionalism, Value

Luke · 26 August 2021

★★★★★ 4/5

Google

A* all round! We’re letting tenants. From the initial viewing with Maddey who was great all through to the final handover of keys, everything was great!

Millie · 20 March 2024