Trusted Agent profile · Bath, Somerset
★★★★★
369 reviews across 1 platform
1 Camden Road, Bath, Somerset, BA1 6BT
Part of Andrews Estate Agents, see every office.
Andrews Estate Agents's office in Bath, Somerset, at 1 Camden Road, is rated 4.5 out of 5 across 369 reviews on 1 platform, including 369 Google reviews rated 4.5.
Every review we hold for the Bath office, from every platform, shown as written. First names only.
5/5
GoogleAndrews were great through the entire process of setting up a tenancy agreement. Zoe was punctual at the viewing, helpful and always very responsive with emails. The staff in store were welcoming and friendly. Recommended.PositiveResponsiveness, Professionalism
5/5
GoogleJames has been fantastic helping me with some property advice, incredibly knowledgable and a true asset to the company. Thanks again James!
5/5
GoogleIt's a pleasure working with Aaron and the team - JP, Monica, Katie, Steph, Kasia, Debs, and all. Professional and personable, always,
5/5
GoogleGreat letting agency! Zoe has been so helpful with our entire letting process, from the minute we walked into the viewing to processing our offer it has been a wonderful, stress-free experience. Thank you Zoe.
5/5
GoogleSam was our point person and treated us and our queries with utmost respect and professionalism. He’s always approachable and really friendly. A thanks to Mark as well for helping us with out documentation.
5/5
GoogleEven though my partner and I are still on the hunt for our new apartment, Monica has been outstanding and dedicated to helping us through the process. Incredibly attentive and professional.PositiveResponsiveness, Professionalism
1/5
GoogleI've used Andrews for years and put up with the terrible service, the lack of communication and lack of them being proactive all because they have good values from their charitable efforts. But honestly I'm now seriously questioning my judgement on that. It isn't just me as a landlord that seems to suffer from a very clear lack of communication and professional service, the last few sets of tenants have also suffered in the same way. Please avoid using them, find someone else or consider letting your property yourself as it will probably turn out to be less hassle and less complication and you'll save yourself 12% in the process. You've been warned.NegativeResponsiveness, Value
4/5
GoogleRoss, who was the estate agent showing me properties, was very attentive to my needs, while being flexible and accommodating to go that bit extra in finding out any information, which he chased up and responded in reasonable time via email, he was accommodating in any extra viewings required. Even though the estate agent is ultimately working for the seller, I felt there was no clandestine withholding or subterfuge, which always makes me feel uncomfortable in the position I’m in while I am looking at a property. He was professional at all times, except when I asked him to veer of piste to see if he could do a Boris Johnson impression as he sounded a bit like him, which he was good natured enough and rather good at doing. It’s a very stressful time for seller, buyer, and estate agents in this unprecedented boom, but I genuinely wouldn’t have noticed a difference in the professional and patient way I was treated.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe viewed a property to rent in Bath and were shown around by Monica, who was very pleasant, professional, and able to answer any questions we had. Monica followed up regularly after the viewing, to update us on our offer. She was very open and honest about our position and never kept us in the dark. Unfortunately, our offer was not accepted; however, Monica continues to stay in touch and is keeping an eye out for other, similar properties, on our behalf. Highly recommended.PositiveResponsiveness, Professionalism
5/5
GoogleMonica was extremely helpful and very professional, amazing personal service from her, gave us all the information that we needed and took all the stress away. Thank you for all your hard work Monica.
5/5
GoogleAndrews are the best estate agents in Bath. Monica Bruton did an outstanding job and I can´t recommend her enough.
Thank you for the five star review, brilliant to see that Monica was able to meet all your needs, we know she will be super pleased with your feedback and we certainly love being called the best agent in Bath! Thanks, Rhys
5/5
GoogleAs landlords living abroad, we have relied on our property managers at Andrews to make sure that both we and our tenants have been well taken care of over the course of the rental of our house in Bath. We have been really happy with the support we have had over the years, with the property management team on the whole dealing with queries from us and our tenants professionally, promptly and with common sense. The service around finding new tenants promptly then starting, continuing and ending tenancies has been excellent.
4/5
GoogleProfessional and helpful service, even with occasional delays that did lead to a small amount of concern. Monica was friendly and accommodating throughout the renting process. No issues of significance.PositiveQuality, Professionalism
5/5
GoogleZoe has been a huge help through out the whole process of renting a property with Andrews. She has been easily reachable by email and phone, and always available to answer questions.
5/5
GoogleAmazing team Many thanks to ms Emily woodman who was very kind and help us throw the whole process
Hi Ayman, thank you for your kind words to our Bath team and Emily. Fantastic to see Emily has guided you through the whole process and glad to see she could help. All the best, Laura.
1/5
GoogleTwice they agreed to a viewing appointment and twice they cancelled last minute. Frankly disappointing, and extremely unprofessional.
Hi Matt, thank you for the review, sorry to see you felt the need to leave us a one star review. As you can imagine we take every review seriously and are keen to understand where we could have improved your experience. I will flag your feedback to the relevant members of staff to investigate and we would be keen to gain some further understanding of your dealings with us, if you wouldn't mind delivering some extra information to myself via email: RMessenger@AndrewsOnline.co.uk, many thanks, Rhys.
5/5
GoogleWe appreciate Kasia Zur's help in making the move process easy and stress-free for us. This relocation procedure is, in my opinion, one of the best I have encountered thus far. Also, I would want to thank Andrews for adopting an all electronic approach and for hiring employees like Kasia Zur who go above and beyond to meet the demands of their customers.
4/5
GoogleExtremely pleasant service. Monica was extremely helpful when it came to our move. Only improvement would be that the phone lines seem to be busy all the time. Would recommend.
1/5
GoogleThe communication was awful, we could never get in touch with Andrews and they never responded to any of our questions over email. The only time we heard from any of the members of staff was when they required something from us, every time we called it went to answer phone and we never got a call back from them. When it came to the offer stage we felt pressured into paying the initial fee to take it off the market, without actually having seen the property, as the agent told us someone else was offering but we felt this wasn’t true because the property had been on the market for a long time. Once we stated our desire to see the property before paying any of the deposit we got contacted by one of the agents to pressure us into paying and we ultimately ended up paying without ever going to view the property. When it came to the contract stage none of the items that we requested had been added to the contract and didn’t included items that we had been told would be included. Very poor service all round.
4/5
GoogleExtremely pleasant service. Monica was extremely helpful when it came to our move. Only improvement would be that the phone lines seem to be busy all the time. Would recommend.
4/5
GoogleAlthough the whole process of moving into our rental with Andrews was quite stressful and resulted in things being very last minute, overall I'm giving a rating of four stars as I can't fault our agent Monica who was quick to ensure everything was rectified - she was so helpful and lovely, working as tirelessly as she could the whole day to guarantee we were able to move into the flat that evening whilst checking in after it was all finished
5/5
GooglePrompt and professional, Katie Barber handled our queries adequately. Appreciate her assistance provided during our current tenancy.
Hi Hannah, thank you for your five star review. Glad to hear Katie has been a massive support during your tenancy and handled any queries you had. Thank you again and all the best, Laura.
5/5
GoogleIt’s our first time renting through Andrews and Zoe was lovely and super helpful! She has kept us informed throughout the whole process and nothing was too much.PositiveProfessionalism
5/5
GoogleWe’ve had an amazing experience with Andrews! Emily was very helpful!
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