5/5
TrustpilotThank you Lisa Bird-Parsons for all of…
Thank you Lisa Bird-Parsons for all of your help and kindness throughout the process!
Trusted Agent profile · Bath and North East Somerset
Andrews New Homes Bath/Bristol reviews in Bath and North East Somerset
★★★★★
2,178 reviews across 1 platform
The Clockhouse, Bath Hill, Keynsham, BS31 1HL, Bath and North East Somerset, BS31 1HL
Part of Andrews, see every office.
Andrews's office in Bath and North East Somerset, at The Clockhouse, is rated 4.8 out of 5 across 2,178 reviews on 1 platform.
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Reviews
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotIt went well
It went wellUnfortunately not suitable for I and my friendWe both want rooms that has wardrobe in it basically
Agent replied · 22 October 2024
Thank you for the five star review, we hope we can help you find your new home in the future.
1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would. The process of letting with them has been disappointing, no communication, no answering of emails, and having to revise the contract multiple times as they keep making mistakes (e.g. firstly the wrong rent amount, and then the rent amount on paper copy was different from online version!). Also no communication with their landlords, as we heard different information every time we spoke to an agent and the landlord. The process of letting has taken over a month, to the point where contracts haven't been signed a week before moving in, whereas with other agencies it was sorted within a week.
4/5
TrustpilotMatt was very helpful and was…
Matt was very helpful and was explaining everything very well. He was friendly and approachable.
1/5
TrustpilotImagine dealing with a company so bad you want to sell your house!
Every year Andrews Online send an invoice to cover the lease on the property we own. Every year they get it wrong. This year again they have added VAT to the lease rent, added £50 to the cost and give me 14 days to pay. I've already paid the lease for 2020, paid it on January 2020. Last week we got an invoice for £120 for some imaginary gutter cleaning & inspection. I will refer them to HMRC VAT office for their illegal invoice tactics. In addition, I've spent time this morning collecting evidence of their incompetence. I will be returning their invoice, and copying the documents to the Coop who they "manage" the lease for. Very poor, incomptant and stressful, can't say anything else but avoid like the plague.
5/5
TrustpilotIsaac was very welcoming and…
Isaac was very welcoming and knowledgeable when showing us around a property on the Caberfeigh Close development. Very pleasant and responsive. Thank you!
1/5
TrustpilotCondescending timewasters, use any other agency
Inquired about a property in Bristol over the phone and the agent talking to us was incredibly condescending and patronizing. Tried to make an arrangement to see a property and were given a time but no details of address, and were actually given no further communication. We tried calling again, left voicemails, and still nothing in return until today which again, no empathy or any interest on actually doing business with us. Not even an apology for wasting our time or letting us know the property had been taken (which we found out for ourselves) So, thanks for nothing and now we know who to avoid in the future! I'd honestly compare these guys to Zed & Co. Lettings based on competency...
5/5
TrustpilotNatasha was very efficient arranging…
Natasha was very efficient arranging access on behalf of our mutual client. Great working with you.
1/5
TrustpilotTerrible avoid at all costs…
Terrible avoid at all costs unprofessional, dishonest and will lead you down the garden path. Please don’t get sucked in to their inaccurate valuations and there terrible customer service. It is by far the worst service I have ever received from an estate agent. The manager was not only rude but obnoxious and totally out of her depth. The rest of the staff weren’t much better. Please save yourselves the anguish I’ve been through and use someone else
1/5
TrustpilotMINUS 5 stars
If I could, I would give it minus 5 stars. AVOID IT! Was renting a flat for 5 years. The first day we moved in the drainage in the shower didn't work. It was summer, so after the whole day of dragging the furniture and things to the flat, we couldn't take a shower. We waited over a week to get it fixed as 'the landlord was on holiday and they had to consult him re the repair'. The shower itself was a problem as well, as the water was just leaking instead of running. After the repairs the drainage wasn't working properly, so when taking the shower we were flooding the bathroom. Literally 2cm of water on the floor. It took us till September next year to get a bathtub with proper drainage! In a meanwhile washing mashine got broken. Over a week of waiting to get it fixed...When calling them with another issue and asking them to give me the estimate of waiting time as I wasn't ready to wait a month for another fix, they arrogantly told me 'if I don't like the tenancy agreement terms, then do this and that'. They don't reply to emails, don't pass phonecall messages. ZERO. When they pick up the phone, they are arrogant and nonchalant, as if they were making you a favour for picking up the phone. I tried to make a complaint, rang their central number and the lady, after logging on the system told me THERE WERE NO NOTES RE THE PROPERTY ON THE SYSTEM... After 5 years of living there! She was meant to arrange a call from her manager. Instead the next day I got a phone call from a member of staff I was complaining about asking me 'if it was true that I made a complaint and what it was regarding' 😳 I could go on and on about this bloody agency. It's a joke not a company. AVOID AS PLAGUE!
5/5
TrustpilotThanks for the viewing James
Thanks for the viewing James. Really helpful and knowledgeable. Appreciate your time to answer all my questions.
Agent replied · 22 October 2024
Hi Mirabai, thank you for sharing your experience, fantastic to see that James shared his wealth of knowledge about all things property with you on your viewing, thanks again, Rhys.
5/5
TrustpilotThe reigate branch team have been…
The reigate branch team have been extremely professional and helpful with our search for a new rental property.
Agent replied · 22 October 2024
Hi Auburn, thank you for the five star review. Great to see the team in Reigate have been so helpful in your search and we wish you all the best in finding your new home. Thanks, Rhys
5/5
TrustpilotExcellent service
Sold my property with Andrews whom were excellent. I want to thank Kishore Oograh, Samuel Mumbuluma whom handled the sale from start to finish.
5/5
TrustpilotVery efficient service
Very efficient service. Speedy, professional and reliable
Agent replied · 22 October 2024
Thank you, Pauline. We're very happy to hear you found our service efficient, professional, and reliable.
5/5
TrustpilotProperty viewing
Great to meet with Nancy Henley to show us around a property. She is extremely pleasant and professional and gave us a good tour.
Agent replied · 22 October 2024
Hi Lindsey, thank you for the review for the team, particularly Nancy who always takes great pride in her work and always puts our customers first. Wishing you all the best with your property search. Thanks, Rhys
5/5
TrustpilotJunior was very friendly
Junior was very friendly, turned up on time and made the viewing very smooth.
5/5
TrustpilotVery kind and helpful wasn’t afraid to…
Very kind and helpful wasn’t afraid to help with my questions
Agent replied · 22 October 2024
Hi Dan, thank you for the five star review. Great to see you've had such an excellent experience with us, thanks again, Rhys
5/5
TrustpilotVery professional, and attentive
I had a viewing booked with Junior Zziwa, and all I could say is that he was very professional while showing me the apartment, and was also helpful in terms of providing all the necessary information for the tenancy agreement. Everyone at the agency that I have spoken to were 5* with me, and they were always available to help.
5/5
TrustpilotReally good experience
Nancy was really friendly and very welcoming. She explained everything to us very well and we are very happy with our experience
5/5
TrustpilotGreat customer service and swift…
Great customer service and swift communication when dealing with the team in the Bath location.
Agent replied · 22 October 2024
Hi Simon, thanks for leaving us a review. Great to see that you've had such a good experience with our Bath team, thanks again, Rhys
5/5
TrustpilotRenting with the help of Jean-Pierre and Di
Working with Jean-Pierre and Di was a delight. We all know how stressful renting a property can be, particularly during these times, but they really made the process smooth and easy for us. Their great communication and their honesty (something you rarely find with estate agents) were what impressed us most. Both my flatmate and I are very grateful to them both and would recommend their service to anyone!
5/5
TrustpilotNancy was great
Nancy was great when showing me around the property. Unfortunately, it's quite hard to tell the sizing when it is still furnished.
5/5
TrustpilotExcellent Customer Service
Excellent Customer Service. Brian who organised the sale was always on hand to answer queries and my property was put up for sale very quickly. Brian fully supported me throughout the sale, particularly liaising with both mine and the buyers' solicitors to ensure everything was on track and that we were ready for completion. Very grateful for Andrews' support.
4/5
Trustpilotreview
Agents (Maria Morgan and Ellen McDermott) were very responsive to queries. Process is also smooth.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Andrews New Homes Bath/Bristol hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bath and North East Somerset.
