4/5
TrustpilotThe process went smoothly
The process went smoothly. The response was very good on inquiry. Stan was very professional and easy going.
Trusted Agent profile · Bath and North East Somerset
Andrews New Homes Bath/Bristol reviews in Bath and North East Somerset
★★★★★
2,181 reviews across 1 platform
The Clockhouse, Bath Hill, Keynsham, BS31 1HL, Bath and North East Somerset, BS31 1HL
Part of Andrews, see every office.
Andrews's office in Bath and North East Somerset, at The Clockhouse, is rated 4.8 out of 5 across 2,181 reviews on 1 platform.
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Reviews
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
Trustpilot4/5
TrustpilotCourtney was very communicative and…
Courtney was very communicative and helpful. Sometimes a bit tricky with logistics of viewings etc as he works from home but all round a good service.
5/5
TrustpilotGreat experience so far
I've booked viewing online, Maria Morgan was quickly in touch with me and viewing was booked for the next day.
5/5
TrustpilotBobbie Caller was excellent from the…
Bobbie Caller was excellent from the first time she found our details on Right Move/Zoopla, viewing until the keys handover.
4/5
TrustpilotPrompt and helpful attention
Prompt and helpful attention. Professional approach
Agent replied · 22 November 2024
Thank you, Theresa! We're glad to hear you found our service prompt and professional. We appreciate your feedback and look forward to continuing to assist you. Best wishes, Jake
5/5
TrustpilotWhen you approve of the negotiator……
Keli showed me one flat which I didn’t end up buying but I was struck by her knowledge of the market- Keli doesn’t dish out usual cliches which is refreshing and she understands property. I’d certainly go back to her to buy or sell a home. I’ve been an investor for a long time and, for me, she stands out as straightforward and efficient.
5/5
TrustpilotReally friendly and professional…
Really friendly and professional service by the team at Andrew’s, Bedminster! Particular mention to Lisa….absolutely pleasure to deal with. Nothing was too much trouble.
Agent replied · 22 October 2024
Hi Lucy, thank you for your five star review. Fantastic to see Lisa has been a pleasure to deal with and you received excellent support from the team! Thanks again and all the best, Laura.
5/5
TrustpilotAnThank you, Andrews of Kingsbury
Andrews of Kingsbury made a very long and complicated sale happen, through sheer perseverance. Thank you for your patience.
1/5
TrustpilotBeware of using Andrew's to buy/sell!
Beware of using Andrew's to buy/sell!Due to the poor standard of service and lack of communication we were not told of 2 unresolved boundary disputes that affected the sale of a property we had made an offer on. This caused a delay of nearly 7 months before we were forced to withdraw from the purchase due to the behaviour of Andrew's staff and management as well as the sellers attitude as they were constantly told it was not an issue by andrews. Andrew's later admitted to being aware of the boundary disputes when the property had been originally listed.You cannot complete and have the deeds transferred to your name or even get a mortgage on a property with unresolved boundary disputes - Andrew's you should know better! Being repeatedly lied to is not an appropriate form of service! We would not have proceeded to order surveys and searches and instruct solicitors had we known when we made our offer. This entire debacle has cost us nearly £1k in fees. We were offered a mere £250 as compensation for 7 wasted months and £1k of wasted money. We were constantly told it was not an issue and it was repeatedly minimised which dragged the process out.Despite making a complaint to management and escalating through the complaints process to head office we have had no appropriate resolution.
5/5
TrustpilotLisa-Marie of Midsummer Norton Branch
Lisa-Marie of Midsummer Norton Branch, has been so friendly, extremely helpful & knowledgeable, a very big thank you to her!
Agent replied · 22 October 2024
Thank you for the five star review, fantastic to see that Lisa-Marie in our Midsomer Norton office made such an impression and was able to help you with everything you needed! Thanks again, Rhys
5/5
TrustpilotKeep up the good work Tara
I have worked with Tara at the Andrews office for many years and find her very professional and helpful,
4/5
TrustpilotIsaac Biggerstaff was extremely polite…
Isaac Biggerstaff was extremely polite and helpful on the two viewings we had at the property for sale in Barfields , Bletchingley.
5/5
TrustpilotSammi
Great service from Sammi, was really informing and helpful.
Agent replied · 22 October 2024
Thanks for your feedback Jack. It's great to hear that Sammi provided you with excellent service.
1/5
TrustpilotVery poor service and lack of responsibility
I have found Andrews extremely difficult to deal with from the start of my tenancy to the end. I am in a joint tenancy and Andrews put all of the onus on the members of the household to find new tenants and organise new contracts without taking any responsibility for themselves. I joined as an individual, with another individual dropping out before i signed the contract. Andrews immediately tried to charge me their rent as well which i refused (i hadnt signed the contract) and was only resolved when the landlord got involved.As i am leaving the property, Andrews are retaining the same contract but changing the name of the tenants and i have had to state a number of times that my joint tenancy ends on my leaving date and i have no responsibility for their future tenant agreements. I would avoid using Andrews if at all possible in future as they try to force all responsibility for changing of tenancys onto the incumbent residents.
5/5
TrustpilotAbsolutely fabulous service from the…
Absolutely fabulous service from the staff at Andrews to mention just a few,Maria,Daniel,Nancy and everyone I've dealt with.Kind,professional,and would very much recommend.Thank you so much.
Agent replied · 22 October 2024
Hi Wendy, great to hear you had fabulous service from us and in particular Maria, Daniel and Nancy have been able to assist you and deliver great support. Thank you for your recommendation and the five stars! All the best, Laura.
5/5
TrustpilotGreat proactive service
James and team are very responsive, they are also proactive and have really helped me find properties to view.
5/5
TrustpilotHolly was very professional and a…
Holly was very professional and a pleasure to communicate with and very helpful. Thanks Holly !
5/5
TrustpilotThey contract us to look after their…Household white goods
They contract us to look after their tenants household appliances. Nice company to work with.
Agent replied · 22 October 2024
Hi Neil , Thank you for the five star review. It is always great to hear that from our contractors. Thanks , Lisa
5/5
TrustpilotHouse viewing with Shannon.
Shannon was very helpful, careful and quick to answer to my questions!
5/5
TrustpilotExcellent service from Zak at the Bath office
Having viewed a number of properties recently with Zak from the Bath office, we wanted to have the opportunity to thank him for the excellent service he has provided and commend his professionalism. He is well-informed about the properties and area he is covering, readily achieved a clear understanding of our requirements and priorities and maintained excellent communication about viewings. Zak could not have been more helpful.
5/5
TrustpilotJodie at Andrews Lettings
Jodie at Andrews Letting was very efficient and fully across the property I was enquiring about
5/5
TrustpilotShamiya and Isabelle from the Bristol…
Shamiya and Isabelle from the Bristol branch were so lovely and helpful.
Agent replied · 22 October 2024
Thank you, Jess! We're thrilled to hear that Shamiya and Isabelle provided such excellent service. We'll be sure to pass along your kind words to them.
5/5
TrustpilotThank you Claire & Ashley for all the…
Thank you Claire & Ashley for all the effort & help you gave us. Highly recommended Andrews. “
5/5
TrustpilotI would like to thank all staff at…
I would like to thank all staff at Andrews Group, especially Tara and Monika for helping us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Andrews New Homes Bath/Bristol hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bath and North East Somerset.
