Trusted Agent profile · Bath and North East Somerset
★★★★★
2,178 reviews across 1 platform
The Clockhouse, Bath Hill, Keynsham, BS31 1HL, Bath and North East Somerset, BS31 1HL
Part of Andrews, see every office.
Andrews's office in Bath and North East Somerset, at The Clockhouse, is rated 4.8 out of 5 across 2,178 reviews on 1 platform.
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
5/5
TrustpilotIt was a nice experience with Isabelle…
It was a nice experience with Isabelle Vaughan , highly profffesional service experienced.
Hi Shibu, thanks for the five star review. Brilliant to see that Issy provided you with a brilliant service. Thanks, Rhys
5/5
TrustpilotAndrews are great
Andrews are great. I had an amazing experience with Andrews. What i like about Andrews is that they call themselves to the clients if there is any property available to let or for sale. I had an great experience with one of the staff who's name is Nancy Henley, very cooperative and helpful. She always response fast.
1/5
TrustpilotWe viewed a property yesterday and we…
We viewed a property yesterday and we were told we would get an email first thing this morning containing the deposit info and a form for the references. We said we wanted to move in on the 28th and was told that would be fine. We have told our Landlord she can move her house sale forward because we have found a property and we will be out by the end of next week.We have been chasing Andrews all day for the email they promised to send, only to be told there is another applicant and we have both been sent to the Landlord to review and she will come back Monday with a decision. What are we meant to do? its the 21st today and we needed to be in on the 28th? This is awful service to be told we have not yet secured the property at 5pm on a Friday when we were led to believe the deposit and references were just a technicality. awful service im so upset and annoyed
5/5
TrustpilotStaff help in guiding us through the…
Staff help in guiding us through the rental process was top notch
Hi Constance, thank you for the five star review. Amazing to see you found our staff so helpful throughout your dealings with us. Thanks, Rhys
5/5
TrustpilotGreat Service
Becky Hudson was extremely helpful when it came to selling my property.
5/5
TrustpilotNancy and Stephen has been very helpful…
Nancy and Stephen has been very helpful with viewing property. It was a great experience
1/5
TrustpilotHas to be the worst estate agent I have…
Has to be the worst estate agent I have ever encountered. 1 star is too much for them :DWe had broken shower in our flat for almost a year. We had to shower in ice cold water for 8 months. It took them 8 months to fix our shower, and all they had to do is install a water pump.They did this for other flats but for some reason it took them 8 months to do it for us.I have called them almost daily, and they have made numerous inspections. They are also very greedy. They have sent about a dozen of contractors from different companies to fit the pump, but after speaking to those contractors they said that Andrews would send them to get a quote, and after they give them their price, Andrews would ignore them...They have lied on multiple occasions, with their regional manager promising that the issue will be fixed in few days time (it wasn’t for months). They also lied about their managers being off on maternity, long term illness, retirement.. and I would then shortly speak to their managers and realise that they were not on maternity or sick leave.Admins seem to be useless and would lie and not leave case notes according to what the manager said.They only fixed the issue after I have raised the query with law firm. And surprisingly, after being legally requested to fix it, they did it in two days.
5/5
TrustpilotGreat service by Andrew’s
Great service by Andrew’s considering the challenges faced during this transaction. Would work with them again.
Hi Kerry, thank you for leaving us a five star review. We are so pleased to see you had such a brilliant experience with us. Thanks again, Rhys
5/5
TrustpilotProfessional and honest estate agent
Highly recommended an estate agent who managed to secure a nice property for my family. Very professional and honest. We had a bad experience with other estate agents in the area as they acted like auctions. And I am personally thanking Bobbie Caller (Bob) she helps us big time to make the letting process smooth and easy.
5/5
Trustpilot5 stars
Reece was extremely helpful and accommodating in finding my first property.
5/5
TrustpilotThey’re lovely staff
Thanks for the lovely feedback about our team, Soma.
5/5
TrustpilotIt was a really good experience
It was a really good experience. Isaac was extremely helpful and answered questions to all of our queries.
5/5
TrustpilotVery pleased with result of our house sale through Andrews.
Tony worked hard and showed a lot of persistence to get our sale done. He gave us a valuation that surprised me, never thought the house could be worth that much, and he got it sold for that much - despite the markets taking a tumble shortly afterwards (the Liz Truss debacle). Very satisfied with Andrews and with Tony in particular.
5/5
TrustpilotExcellent service
A wonderful service from the service sales man , listens and explains very well
Thank you for the five star review. Great to see you've had an amazing experience with our sales team. Thanks again, Rhys
5/5
TrustpilotGreat service
Great service, fast and efficient through the process.
Hi Sean, thank you for the review briliant to see you had a great experience. Thanks, Rhys
5/5
TrustpilotIsaac is extremely friendly
Isaac is extremely friendly, helpful, approachable and patient. These qualities are essential in customer service and beneficial for Andrews reputation.
5/5
TrustpilotJane was fantastic throughout
Jane was fantastic throughout, thank you so much for your help and support
5/5
TrustpilotThe customer relation is wonderful and…
The customer relation is wonderful and welcoming. Prompt and timely response.
Hi Toviho, thanks for the five star review. Fantastic to see you've had an excellent experience with Andrews.Thanks again, Rhys
5/5
TrustpilotExperience was great
Steve is great. He explained in details every aspect of the property that we viewed.
5/5
TrustpilotShannon was very helpful when we were…
Shannon was very helpful when we were having trouble with goodlord
5/5
TrustpilotI am so happy with Andrews team…
I am so happy with Andrews team support, especially Ed, Ellen and Maria.When one of the landlord was cancelled my offer just before signing the agreement, Ed had given me a word that I will give you a preference for next property soon. He did it as per his words.I am so much thankful to Ed and his team.Much appreciated Ed for your kind support. Thank you again.
5/5
TrustpilotNancy was very helpful in securing the…
Nancy was very helpful in securing the property for us. She is attentive and provided excellent service. Happy to recommend.
5/5
TrustpilotAndrews made this process easy from start to finish
Andrews made the process of finding new tenants seamless, start to finish it was easy and from my perspective almost effortless. They found a new tenant really quickly and provided paperwork that was clear and understandable. They were responsive to any queries I had and remained professional throughout the whole experience. I can thoroughly recommend them.
1/5
TrustpilotNo one answers... Andrews, are you there????
I've called and emailed countless times to enquire about different properties to view and even booked a viewing online. So far ive never had a phone pick up or 1 email responded to. I know things move fast so have called them immediately after receiving a rightmove alert and nothing. Very strange not to even get an 'its gone' message back. Ive not dealt with any other agent this bad. Very strange set up.
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