5/5
TrustpilotShannon was very helpful when we were…
Shannon was very helpful when we were having trouble with goodlord
Trusted Agent profile · Bath and North East Somerset
Andrews Keynsham reviews in Bath and North East Somerset
★★★★★
1,934 reviews across 2 platforms
10 Temple Street, Keynsham, BS31 1EG, Bath and North East Somerset, BS31 1EG
Part of Andrews, see every office.
Andrews's office in Bath and North East Somerset, at 10 Temple Street, is rated 4.9 out of 5 across 1,934 reviews on two platforms, including 184 Google reviews rated 4.7.
Reviews
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAndrews made this process easy from start to finish
Andrews made the process of finding new tenants seamless, start to finish it was easy and from my perspective almost effortless. They found a new tenant really quickly and provided paperwork that was clear and understandable. They were responsive to any queries I had and remained professional throughout the whole experience. I can thoroughly recommend them.
5/5
TrustpilotExcellent
I am a first time buyer and was quite anxious and unsure about the process but Emma Mussert from the Bear Flat branch was incredibly helpful. She was always really quick to respond to any calls or emails and explain everything, and helped the purchase to go smoothly. I am really grateful for all the assistance.
5/5
TrustpilotI met this particular lady,Nicole,she…
I met this particular lady,Nicole,she has this endearing quality...she is polite and made her explanations so simple ..
Agent replied · 24 December 2024
Hi Eunice, thank you so much for your feedback. It certainly sounds like Nicole made a good impression, brilliant to see that she was so helpful in your dealings with us. Thanks again, Rhys
5/5
TrustpilotPositive and professional experience
Jennifer who managed our property was very helpful getting any issues resolved promptly.
Agent replied · 24 December 2024
Hi Hugh, amazing to see that Jennifer has been on hand to sort any issues for you effectively and efficiently! Thank you for sharing your experience, we know Jennifer will really appreciate seeing your feedback. Thanks, Rhys
5/5
TrustpilotPrompt replies to my emails
Agent replied · 24 December 2024
Thank you, Norman! We're glad to hear you appreciated our prompt responses. Your satisfaction is important to us!
5/5
TrustpilotReliable and helped out when even they…
Reliable and helped out when even they could.
Agent replied · 24 December 2024
Thank you for taking the time to leave us a review! Thanks, Rhys
5/5
TrustpilotGreat agent
Junior was really friendly and understanding - a great agent
5/5
GoogleAbsolutely fantastic! From start to finish the whole team were very friendly and nothing was too much trouble . Very professional and great communication.. Would not hesitate to recommend ( 5 stars all the way!)PositiveResponsiveness, Quality, Value
Agent replied · 11 November 2024
Good afternoon Sheila, thank you for taking your time to leave us a review. I’m happy to hear that we provided a great experience for your move in Bristol.
1/5
GoogleI wish i could gove negative stars. Dealt with the keynsham branch. By far the worst estate agent i have ever encountered. Staff completely incompetent and rude. Had to continuously chase the company to find out when out keys would be given for us to move in. Was told a couple of days we weresupposed to move in that we hadn't been accepted. I was 6 months pregnant at this time. The stress was good for my baby NOT!!! The landlord decided to let us stay regardless. Still had to chase andrews continuously through phone, email, going into branch before finally going to the call centre to actually get the keys. Even up to the actual day we moved in now. Now we have decided to rent from out landlord directly. Andrews claim to have no idea this is happening despite the fact my tenancy has ended. Where do they think i have gone??? No check out??? No deposit back???? Cannot wait to get my deposit back and get rid of these people. NEVER USE ANDREWS
1/5
GoogleRented a Property through Andrews, no problem there until you want your deposit back, been waiting for over 6 weeks now for this to be returned to me and all I get after chasing them up is need to wait for the okay from land lady, need to wait for land ladies bank details, need to wait for the land lady to get back to us. I understand if there was a problem with the property but after the inspection has been done and everything been signed off why should you have to wait. Its all rubbish just another excuse for them to hold on to your money as long as possible, I see why they only had two stars on their google review. Good luck to anyone renting off Andrews, I surely won't be doing that again!!
5/5
TrustpilotSupportive team from start to finish
Supportive team from start to finish. Highly recommended them.
Agent replied · 24 December 2024
Hi Mandy, thank you for your five star review. Fantastic to see the team have provided you with excellent support and I am so glad they were able to help. All the best, Laura.
5/5
TrustpilotGreat service very helpful
Agent replied · 24 December 2024
Thank you, Trevor! We're thrilled to hear you had a great experience with our service. Your kind words mean a lot to us!
5/5
TrustpilotSmooth and easy always great to have…
Smooth and easy always great to have Andrews helping out when ever possible they have a great team
Agent replied · 24 December 2024
Hi Naomi, thank you for the fantastic five star review. Great to see the team were on hand to help you out throughout your dealings with us, thanks again, Rhys....
5/5
TrustpilotMy agent
My agent, Janine proved an excellent representative, who continually kept me updated with the progress of the sale.
Agent replied · 24 December 2024
Hi Steve, thank you for the five star review and for recognising Janine's efforts. Keeping everyone in the loop on all sides in crucial when selling/buying so it's great to see we delivered updates regularly for you throughout the process. Thanks, Rhys
5/5
TrustpilotNicole helped us book our AMS…
Nicole helped us book our AMS appointment and was very helpful at answering any questions we had.
Agent replied · 24 December 2024
Hi Josh, thank you for the five star review, great to see that Nicole was able to assist you and it's really pleasing to see that she positioned our mortgage adviser too! We hope both conversations gave you an insight into your options, allowing you to make an informed choice moving forward! Thanks, Rhys
5/5
TrustpilotProfessional, helpful advice...
Great support from Shannae...
Agent replied · 24 December 2024
Hi Annie, thanks for sharing your experience with us.
5/5
GoogleThe scheduling, viewing, and offer process were done in a pleasant and professional manner. We ended up going with a different property in the end, but we would definitely work with Andrews Keynsham in the future.PositiveProfessionalism
Agent replied · 11 November 2024
Hi Jason, we’re so glad to hear that you had a good experience, good luck in your new home!
5/5
TrustpilotGreat
Great. Good service I got from Issy
Agent replied · 24 December 2024
Hi Chikamma, thank you for the five star review, amazing to see you received great service from Issy. I am so glad she was able to help and all the best, Laura.
5/5
TrustpilotVery helpful and friendly service
Lisa looked after us brilliantly providing a helpful, friendly and responsive service throughout.
Agent replied · 24 December 2024
Hi Andy & Louise, we really appreciate the feedback and we know Lisa will be too! Thanks, Rhys
5/5
TrustpilotJanine Derbyshire's fast and successful…
Janine Derbyshire's fast and successful assistance /solutions to our concerns
Agent replied · 24 December 2024
Hi Lyka, thank you for the five star review. Great to see that Janine has been able to assist you with anything required so far. Thanks again, Rhys
5/5
TrustpilotShe was very helpful
Agent replied · 24 December 2024
Hi Sana, thank you for the review. Amazing to see you had all the help you needed. Thanks again, Rhys
5/5
TrustpilotProfessional
Professional, friendly and helpful.
Agent replied · 24 December 2024
Hi Eva, thanks for the five star review!
5/5
TrustpilotExcellent Services
Mr. Connor Edney gave us the excellent service, as ontime and prompt communications services. I am deeplyappreciated.
Agent replied · 24 December 2024
Hi there, thank you for taking the time to write us a five star review and giving a shout out to Connor. Really glad to hear he provided you with excellent service and he was there whenever you needed him. All the best for the future, Laura.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Awards
Industry awards
Andrews Bath and North East Somerset won ESTAS awards in one year, most recently 2018.
ESTAS winner in one year: 2018.
ESTAS awards by year, 2018
2018 1 Bronze and 1 Best in County ESTAS 2018 winners
- BronzeESTAS 2018: Lettings (Landlords), South West (Avon, Dorset, Somerset)
- Best in County (1)ESTAS 2018
- Avon: Lettings (Landlords)
Source: ESTAS winners lists, as published, linked by year.
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Questions about Andrews Keynsham
Has Andrews Keynsham won any awards?
Yes. Andrews Keynsham won Bronze for Lettings (Landlords) in South West (Avon, Dorset, Somerset) and Best in County (Avon) at the ESTAS 2018 awards.
