Trusted Agent profile · Bath and North East Somerset
★★★★★
1,935 reviews across 2 platforms
10 Temple Street, Keynsham, BS31 1EG, Bath and North East Somerset, BS31 1EG
Part of Andrews, see every office.
Andrews's office in Bath and North East Somerset, at 10 Temple Street, is rated 4.9 out of 5 across 1,935 reviews on two platforms, including 184 Google reviews rated 4.7.
Every review we hold for the Bath and North East Somerset office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty viewing
Great to meet with Nancy Henley to show us around a property. She is extremely pleasant and professional and gave us a good tour.
Hi Lindsey, thank you for the review for the team, particularly Nancy who always takes great pride in her work and always puts our customers first. Wishing you all the best with your property search. Thanks, Rhys
5/5
TrustpilotJunior was very friendly
Junior was very friendly, turned up on time and made the viewing very smooth.
5/5
TrustpilotVery efficient service
Very efficient service. Speedy, professional and reliable
Thank you, Pauline. We're very happy to hear you found our service efficient, professional, and reliable.
5/5
TrustpilotKeynsham branch
Molly, Justine and Freya at the Keynsham branch have been very professional and helpful throughout the process of managing our property.We highly recommend them.
Hi Jason, thank you so much for the five star review for the team in Keynsham, I know the girls work really hard to keep all our landlords and tenants happy. Great to see their efforts being recognised and of course great to see a satisfied customer.Thanks, Rhys
5/5
TrustpilotVery professional, and attentive
I had a viewing booked with Junior Zziwa, and all I could say is that he was very professional while showing me the apartment, and was also helpful in terms of providing all the necessary information for the tenancy agreement. Everyone at the agency that I have spoken to were 5* with me, and they were always available to help.
5/5
TrustpilotVery kind and helpful wasn’t afraid to…
Very kind and helpful wasn’t afraid to help with my questions
Hi Dan, thank you for the five star review. Great to see you've had such an excellent experience with us, thanks again, Rhys
5/5
GoogleOur mortgage was handled with care and our needs were met every step of the way. Everything was done in a very timely manner too.
5/5
TrustpilotGreat customer service and swift…
Great customer service and swift communication when dealing with the team in the Bath location.
Hi Simon, thanks for leaving us a review. Great to see that you've had such a good experience with our Bath team, thanks again, Rhys
5/5
TrustpilotExcellent Customer Service
Excellent Customer Service. Brian who organised the sale was always on hand to answer queries and my property was put up for sale very quickly. Brian fully supported me throughout the sale, particularly liaising with both mine and the buyers' solicitors to ensure everything was on track and that we were ready for completion. Very grateful for Andrews' support.
5/5
GoogleAbsolutely amazing. Freya and Molly helped, support and persevered with my issues the entire way through the process, resulting in me actually getting the keys to my flat just before Christmas. Thank you so much for not just throwing my situation out the door. 10/10 would recommend these guys! :) Merry Christmas all!
5/5
TrustpilotIt was a nice experience with Isabelle…
It was a nice experience with Isabelle Vaughan , highly profffesional service experienced.
Hi Shibu, thanks for the five star review. Brilliant to see that Issy provided you with a brilliant service. Thanks, Rhys
5/5
TrustpilotAndrews are great
Andrews are great. I had an amazing experience with Andrews. What i like about Andrews is that they call themselves to the clients if there is any property available to let or for sale. I had an great experience with one of the staff who's name is Nancy Henley, very cooperative and helpful. She always response fast.
5/5
TrustpilotGreat Service
Becky Hudson was extremely helpful when it came to selling my property.
5/5
TrustpilotStaff help in guiding us through the…
Staff help in guiding us through the rental process was top notch
Hi Constance, thank you for the five star review. Amazing to see you found our staff so helpful throughout your dealings with us. Thanks, Rhys
5/5
TrustpilotGreat service by Andrew’s
Great service by Andrew’s considering the challenges faced during this transaction. Would work with them again.
Hi Kerry, thank you for leaving us a five star review. We are so pleased to see you had such a brilliant experience with us. Thanks again, Rhys
2/5
GoogleRarely reply to emails and tell you what you want to hear on the phone before failing to act on it. I reported a broken, rotting and urine scented toilet seat 6 hours after moving in and it took a year for them to show any interest in replacing it. I spent months with no seat, which was wonly replaced when I essentially said I would only renew my lease it was replaced. I couldn't replace it due to design of toilet. When they did replace it, they did so with one which didn't fit properly because it was cheaper/more easy to get than one which fitted the unusual design of the toilet. When I moved in, the fridge was broken. To be fair to them, they sent an electrician fairly quickly. He decided however that I had been left with an electrically unsafe fridge because when I tried to replace the bulb it immediately blew and the metal fitting melted! In 15 years of renting, they are the first agent to charge me a fee to both take AND to leave the property. This is irrelevant now because they are illegal, tough this agency continued to charge them because I was a tenant before they became illegal. Towards the end of my tenancy, I was given a contact email address for a member of staff that they must have known was on maternity leave. This made little difference because they didn't reply to emails at the best of times. They were the first agency that I ever dealt with who apparently don't keep keys for their own properties, meaning that I was expected to take time off work any time they felt like visiting or sending anyone else to visit. I signed a 6 month final extension to my lease purely to take it beyond the deadline for fees to become illegal. They sent me a letter less than half way through that extension saying I had 2 weeks to decide 3 months in advance whether I wished to stay. Judging by conversations I had with a member of staff who I suspect was being unusually candid, they essentially are chancers who give inflated rent increases each time your lease expires in the hope you won't question it. In 2 years, my rent increased 10%, before I finally found I could rent a 2 bed house with a garden cheaper than they wanted for a 1 bed flat. They initially said it was up to me to prove that the increase was unreasonable, but when I found somewhere else and didn't bother to do so they rang to say that suddenly no increase was necessary. One of the few positives is that (other than the imaginary fee for leaving the place) they didn't make many deductions from my deposit. I suspect this may be because it was so obvious when I moved in that the place had not been cleaned that they could not reasonably complain about it not being immaculate when I left. The new agency I have moved to have not once taken over 24 hours to reply to an email and sent someone round within 48 hours to repair a letterbox ...compared to a year to manage a basic hygiene issue like a toilet seat. Rant over.
5/5
TrustpilotProfessional and honest estate agent
Highly recommended an estate agent who managed to secure a nice property for my family. Very professional and honest. We had a bad experience with other estate agents in the area as they acted like auctions. And I am personally thanking Bobbie Caller (Bob) she helps us big time to make the letting process smooth and easy.
5/5
Trustpilot5 stars
Reece was extremely helpful and accommodating in finding my first property.
5/5
TrustpilotThey’re lovely staff
Thanks for the lovely feedback about our team, Soma.
5/5
TrustpilotVery pleased with result of our house sale through Andrews.
Tony worked hard and showed a lot of persistence to get our sale done. He gave us a valuation that surprised me, never thought the house could be worth that much, and he got it sold for that much - despite the markets taking a tumble shortly afterwards (the Liz Truss debacle). Very satisfied with Andrews and with Tony in particular.
5/5
TrustpilotExcellent service
A wonderful service from the service sales man , listens and explains very well
Thank you for the five star review. Great to see you've had an amazing experience with our sales team. Thanks again, Rhys
5/5
TrustpilotGreat service
Great service, fast and efficient through the process.
Hi Sean, thank you for the review briliant to see you had a great experience. Thanks, Rhys
5/5
TrustpilotThe customer relation is wonderful and…
The customer relation is wonderful and welcoming. Prompt and timely response.
Hi Toviho, thanks for the five star review. Fantastic to see you've had an excellent experience with Andrews.Thanks again, Rhys
5/5
GoogleWe have used Zoie & the team at Andrews in Keynsham, Bristol twice in the last 4 years & can safely say that their service is impeccable. Very professional & always "on it"! The first was to find a tenant & the second to find a buyer. On both occasions Zoie came up trumps! Thank you so much. Wouldn't contemplate using anyone else.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrews Bath and North East Somerset won ESTAS awards in one year, most recently 2018.
ESTAS winner in one year: 2018.
ESTAS awards by year, 20182018 1 Bronze and 1 Best in County ESTAS 2018 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Andrews Keynsham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Bath and North East Somerset.
Yes. Andrews Keynsham won Bronze for Lettings (Landlords) in South West (Avon, Dorset, Somerset) and Best in County (Avon) at the ESTAS 2018 awards.
