Bridges Estate Agents reviews in Basingstoke

★★★★★ 1/5

Trustpilot

A real disappointment

A real disappointment! Bridges lettings…Inspection reports 5 months late = 1 last year . Last one done in January after 16:19pm hence Garden in darkness not revealing over 100 weeds! House not ventilated properly absolutely disgusting. That could have been sorted before end of Tenancy, however Tenant not told to sort out , apparently I should have flagged up the problems, however I am not the Property Manager and don’t get paid to be one! 5 tiles on floor damaged under mat not lifted, revealing it at checkout! Paying for a service and not getting it !due to staff shortages .Hard to speak to the person who manages the Property and put through to alternative local offices for the person who answers to try for you ! How to waste a good half an hour each time . So when you move to another agent… expect zero support thereafter and have your emails and v mails ignored . Not copied in with reference numbers and copied and pasted emails from the Tenant put into RED ink ? How rude ! Inspection report due but asking for a repair to fan integrated into the ceiling as broken but not inspected. Expecting a professional to call and fix something that is NOT broken for £80 call out , not once but twice . No faults found at checkout! So glad it’s over , what an awful way to run a business. The Electricity provider was given the incorrect final reading by BRIDGES and we have had 3 letters of an account in arrears to the tune of £174 . On phone trying to sort that out taking time out of my day ! What a shambles . This was costing us £100 per month !Not asked why we have moved on so , here it is ! If we had been treated better why would we move to another agent ! There would have been no need .Not copied in on all offers for damages and what was forwarded copied and pasted in RED. High turnover of different Managers looking after Property 4 in total .Would not of given any Stars but had to, to leave a review.

Mark · 26 June 2024

★★★★★ 5/5

Trustpilot

Bridges the Estate Agent provided…

Bridges the Estate Agent provided exceptional service throughout my property search, demonstrating remarkable dedication and professionalism. Despite not securing a tenancy, their speedy and patient approach stood out, acting as a seamless bridge between myself and the landlords. Their commitment to ensuring a smooth process and clear communication was truly commendable. I highly recommend Bridges for their outstanding support and care for their clients, deserving a solid five-star rating for their exceptional service.

Heidi · 17 October 2024

★★★★★ 5/5

Google

The Bridges team was great and efficient in helping us secure our first home. Paul was patient and kind and guided us through the process smoothly.

Frank · 25 September 2024

★★★★★ 5/5

Google

We are so pleased that we chose to sell our property through Bridges. The team have been amazing especially James who has kept us updated and completely informed throughout the process. His help has been invaluable. We would definitely recommend them and would use again in the future.

Wendy · 15 June 2023

★★★★★ 5/5

Trustpilot

We asked Ben Granville to come around…

We asked Ben Granville to come around to give us some advice & to value our home following our renovation. He was really professional & his advice & enthusiasm has given us the confidence to finish and get ready to put our house on the market although we have a few jobs to do yet.We bought our house through Ben so we know how hard he will work to secure a sale.

Katherine · 14 October 2024

★★★★★ 5/5

Google

James MacPhee, Bill Byrne and Kevin Winchester have all been brilliant in getting 2 properties on the market and under offer in a timely manner. James is always happy to go the extra mile and would have no hesitation with recommending Bridges to help with your move.

Bruce · 15 June 2023

★★★★★ 1/5

Trustpilot

Awful customer service

I have had 2 experiences with Bridges. Both of which were overwhelmingly negative. My first contact was around 15 months ago for a rented property. We viewed the property and decided to go ahead with proceeding as it ticked all of the boxes. I spent the next week chasing up the estate agent asking for updates about whether we were going to be considered as we needed to move out of our current accommodation within the next few weeks. After upwards of 10 calls to bridges and being told ‘the lenders are still considering you and 1 other party’ , I was eventually told by someone that I had never spoken to before that the landlord had decided to go with someone who had offered to pay 1 year upfront, something which they had known about 5 days prior and we were in fact never in the running for the property. We then managed to secure another rental through bridges. On the day that we picked up the keys we had to travel out of area to pick them up. When we arrived at Bridges we were told that no one had informed the staff at the branch that we were due to pick up any keys and we had to wait for the staff to call the Hook branch to confirm that we were actually able to pick the keys up. Since being in the property it has been largely pain free and any issues I have just gone through directly to the landlord. My second and most recent experience with Bridges has been through the attempted purchase of a property. During this time I have been in contact with 4 different estate agents all of which are based at different branches. Correspondence with them has been difficult as I would ask a question to 1 person, only for that question not to be passed on to the other person and me having to go through the process again of trying to get an answer on something (most of the time I didn’t get an answer and I was told ‘I will find out and get back to you’)I also put in concerns about some issues that came up in the survey and asked that the seller either address them or consider a reduction in asking price so that we could address them when we moved into the property. I raised this 3 weeks ago and had been told multiple times by Bridges ‘I will get back to you on X date’ never happened. After 8 weeks with very limited communication and when I did get any correspondence, it was ‘things are going as planned’. I decided to take matters into my own hands as our solicitors had received no information back from the sellers solicitors (something which I had raised to the move coordinator multiple times). I chased the branch manager, Kevin, to find out what was going on. After he spoke to one of the sellers he found out there there was a dispute between the 2 sellers and that it didn’t look likely that it would be rectified. So after 2 months of believing our purchase would go through, it transpired that there had been an issue that had been ongoing for months and this hadn’t been picked up.I question why correspondence only went through 1 of the sellers, as this was picked up as soon as contact was made with the second seller.After a further conversation with Bridges about where we go from there, I was told to ‘just let it go’ and also ‘the sellers other property sale is completing today’. Both statements are really not helpful the day of hearing of your property purchase falling through. I then didn’t receive any further correspondence from them until 2 weeks later, where we finally got it in writing that the sale had been cancelled. This process cost us over £2000 and was deeply frustrating. I have very little nice things to say about this company, from awful viewings whereby the estate agent knew nothing about the property, to poor processes of liaising with the sellers to ascertain what was causing the delay. Since this, we have found a property that we love and have nearly completed the purchase of this with an estate agents that we have found to be incredibly helpful and person centred. Quite the opposite of what my partner and I have experienced with Bridges.

Alex · 15 May 2024

★★★★★ 5/5

Trustpilot

Very helpful and friendly service.

Maddy · 1 August 2026

★★★★★ 1/5

Trustpilot

I would give a zero if it were an…

I would give a zero if it were an option! I phoned today to try and arrange a viewing of a property and after going through the motions of registering, I was then told that I could not proceed until I gave PROOF OF FUNDS! I was flabbergasted, never have I been asked for this having done several viewings this week. Bridges, you have lost yourselves a buyer and if I had a property on with you, I would seriously consider going elsewhere to sell it. You need to change your attitude and be a bit more professional!

Lyn · 9 March 2021

★★★★★ 5/5

Trustpilot

Matt Bozier was exceptional.

Jake · 17 June 2025

★★★★★ 5/5

Google

I dealt with James McPhee who was very professional, under promised and over delivered. I recieved a full asking price offer within two weeks and James has been brilliant from point of offer to exchange. I couldn't fault Bridges Basingstoke or James and would highly recommend.

Matthew · 15 June 2023

★★★★★ 1/5

Trustpilot

Catastrophic customer service without any competence

I have a situation that I need to share with you. I saw a property with an agency (based in Basingstoke) and we booked an appointment to see another one. The first time we saw the property, the lady wasn't competent and didn't have any knowledge about the property. Furthermore, no one called us back or asked for any feedback about the property. The second time, we booked an appointment to view the property on the same day it was added to the market. The agency cancelled our appointment through voicemail and requested us to call back to book another appointment. I called back within 5 minutes, but the guy who answered didn't have any knowledge of the available appointment and promised to call back with a new appointment. The next morning, we received a text message with the new appointment, but within few minutes, somebody called and said the property had been sold. I feel that this is not fair play. We did not have any chance to look at the property or give any offer. I feel that this company has a catastrophic customer service without any competence.

Customer · 19 April 2024

★★★★★ 5/5

Google

James is fantastic - really knowledgeable and friendly. He helped so much in securing the property I wanted and was always on hand to talk me through the difficult bits. John did the viewings on my property and he’s great as well! Would 100% recommend.

Beth · 15 June 2023

★★★★★ 5/5

Google

Keith Travers was very helpful and informative throughout the whole process, from first viewing to completion.

Cathie · 28 December 2024

★★★★★ 5/5

Google

James and Jed were both brilliant in selling our house! Within about 4 hours of the advert going live we had 16 viewings booked and an offer within 4 days! We were always told exactly what was going on and constantly updated. I will be recommending Bridges to everyone going forward! Thank you guys.

Nicole · 15 June 2022

★★★★★ 1/5

Trustpilot

"They"ll be p*s**d off with that" was the response to my cash offer

"They"ll be p*s**d off with that" was the response to the cash offer I made on behalf of my recently widowed mum. This was after "you're late!" when I viewed a second house directly after viewing the house mum bought. Had to prove funds existed before I could make an offer. Attitude totally changed from not being interested in giving me the time of day. Found Bridges to be unprofessional from the outset. You do not speak to a potential buyer as they did to me. Mum sadly passed away 16 December.

Mrs · 4 February 2020

★★★★★ 5/5

Google

After a very shaky start to market with another agent, I asked Ged at Bridges to sell my house. Ged sold my house within 4 days to great quality buyers and the sale progressed to completion within a very good timeframe and without any issues from the buyers or Bridges. Ged contacted me regularly to keep me updated on progress and he and his team were excellent.

Amanda · 11 October 2024

★★★★★ 5/5

Google

Thank you so much Amy for your help.Thank you for encouraging us.we really appreciate for your never tiring help

Prarthana · 4 October 2024

★★★★★ 5/5

Trustpilot

The team were very helpful and…

The team were very helpful and attentive, swiftly responding to enquiries, particularly Jess Glynn.

Richard · 11 December 2024

★★★★★ 5/5

Google

Would like to thank Ged Egan for his professional valuation service .He is very informative and helpful really listening to client needs and advising accordingly. Manythanks to Ged and the team ..kind regards Gary and Elaine Neat ..13 Lambs row .

Gary · 15 June 2023

★★★★★ 1/5

Trustpilot

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. Made an appointment to view a property. After waiting, and then eventually calling the estate agents, they put me on hold for the manager, who made the appointment, that this had not been booked. He then, rather then apologise, informed me it was my fault for not having a confirmation email, because obviously him telling it was booked wasn't enough. IAfter, being told by multiple people that bridges were, simply terrible, I thought I'd give them the benefit of the doubt. This was the wrong choice.

Matthew · 5 June 2019

★★★★★ 5/5

Google

Being a first time being I had a lot of questions. Amy was brilliant from the start. She was honest, friendly and extremely helpful. Would definitely recommend! with help from Amy, I now have my dream first home!

Amber · 19 August 2023

★★★★★ 5/5

Google

Had a great experience through the house hunting and buying process, huge shout out to James MacPhee and the Bridges team for making it possible. Provided a lot of help, advice and assistance throughout the whole process. Would recommend, AJ

Aj · 15 June 2023

★★★★★ 5/5

Google

Ged was great throughout the sale of my property, a clear and patient communicator and really managed expectations from the off. Would recommend Bridges having used other estate agent companies for the same property who over promised and under delivered.

Josh · 15 June 2023