Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBridges were fabulous with my house sale which was fraught with complications due to divorce but they were there every step of the way and were invaluable in the communications needed. I must give special thanks to Kathy who was extremely professional, helpful, understanding and supportive throughout and I am truly grateful she was there. Keith was extremely helpful and understanding and I thank him too along with the rest of the Bridges staff. I would recommend Bridges Basingstoke 100%
Nikki · 16 March 2026
Agent replied · 16 April 2026
Hi Nikki, thank you for your heartfelt review. I’m so pleased the team were able to support you through what sounds like a very challenging situation, and that Kathy and Keith provided the professionalism and understanding you needed. Your recommendation means a great deal.
Warm regards,
Emma from Bridges
★★★★★ 5/5
TrustpilotOur contact at Bridges was Matt…
Our contact at Bridges was Matt Parsons, who dealt with us in a very professional manner, prior, during and after our viewing of our 18th viewing (not all with Bridges). Matt was very empathetic to our situation, having not been successful in a volume number of viewings prior. He responded effectively and efficiently to all our questions and queries, and gave us great support after. He's a very well mannered conscientious individual, and as I have said, professional at all times. We wish him continued success, in his chosen occupation, he is a credit to his profession, thank you Matt from all of us.
Paul · 4 August 2026
★★★★★ 5/5
TrustpilotOur experience with Bridges Ash Vale
Our experience with Bridges Ash Vale - Dan, Ben & Alice were very helpful throughout the whole process from the initial appointment, to viewings and to the final offer. An initial offer which was accepted fell through, but the team worked to get more viewings through the door and subsequently secured us another buyer. Service was very good, we were kept in the loop with the condition of the market etc, and always given advice on the best solutions to securing the sale, especially from Dan! Thank you very much.
S · 30 July 2026
★★★★★ 5/5
TrustpilotJust had an offer accepted on a…
Just had an offer accepted on a property with Shaun at the Ash Vale branch, As a first time buyer i have done plenty of research and only ever read how stressful the process is, Dealing with Shaun has been completely stress free! he has found me the perfect property, given me some amazing advice and has just been an absolute pleasure to deal with, answering my phone calls and responding to my partners emails at any hour of the day, Shaun is most certainly someone who gives estate agents a good name. Could not recommend Bridges Ash Vale and Shaun enough!
Rebecca · 24 July 2026
★★★★★ 5/5
TrustpilotDan Jordan and the Ash Vale team
Dan heads up a super team at Ash Vale and was very proactive and consistent with his advice . I was so pleased that we chose Bridges and particularly Dan to guide us through the sale process and where necessary to recommend other relevant professionals along the way. His friendly and approachable manner ensured that he was a pleasure to contact at any stage and I would highly recommend him and his team .
Sylvia · 28 July 2026
★★★★★ 5/5
GoogleHannah Kirby Marla has been absolutely fantastic throughout the whole process. She was fast, efficient, and incredibly helpful from start to finish. Nothing was ever too much trouble, and she kept everything running smoothly with great communication and professionalism. I really appreciated how responsive and proactive she was, it made the whole experience stress-free. Highly recommend Hannah to anyone looking for a reliable and supportive estate agent!
Nurdinie · 13 October 2025
Agent replied · 12 November 2025
Hi Nurdinie,
Thank you so much for taking the time to share your experience. I’m delighted to hear how fantastic Hannah was in supporting you throughout, her proactive approach and clear communication really do make such a difference, and it’s lovely to know this helped make things stress-free for you. I’ll be sure to pass on your kind words to her.
Best wishes,
Emma from Bridges
★★★★★ 5/5
TrustpilotGreat service
Thanks to Hayley, Petra and the team at Bridges for helping us with our house move. Hayley was exceptional throughout the entire process. Her communication was always clear, prompt, and helpful, and she kept us updated at every stage. Hayley was highly efficient and proactive, making everything run smoothly and taking the stress out of what can often be a complicated process.
Laura · 30 July 2026
★★★★★ 5/5
GoogleThe Rental team at Bridges (particularly Hannah) have been exceptional and I wouldn't hesitate to recommend them. Responsive, informative and well versed in every aspect of renting and the legalities that us landlords need to adhere to, I felt very confident at each point of getting my property rented.
Jeavonsfellows · 16 February 2026
Agent replied · 16 April 2026
Hi Claire, thank you for such a lovely review. I’m delighted Hannah and the rental team made you feel confident throughout the process, providing clear, responsive guidance and expert knowledge around landlord responsibilities. Your recommendation really means a lot.
Kind regards,
Emma from Bridges
★★★★★ 5/5
TrustpilotSteve was extremely personable
Steve was extremely personable, supportive and understanding of the set of needs we faced in both selling one property and purchasing another. He was always quick to respond to questions and went above and beyond to help us. I cannot recommend Bridges highly enough, they are definitely a company I would use in the future.
Michelle · 10 August 2026
★★★★★ 2/5
TrustpilotA fairly poor experience
We had a fairly poor experience with Bridges, Camberley. After signing up with Bridges with one asking price, we were very quickly (within 3 weeks) pressured to lower our asking price. There were a couple of times where we had a viewing and we came back to find a door still unlocked.
Jo · 27 August 2026
★★★★★ 5/5
TrustpilotWe would like to thank Jasmine and the…
We would like to thank Jasmine and the team at Bridges Estate Agents Farnborough for all their help and hard work in selling our property and getting our desired property in North Wales. We started in January and finished in July. The journey made easier by Jasmine's input, along with the rest of the team.
Steve · 5 August 2026
★★★★★ 5/5
TrustpilotWe recently worked with Matt in renting…
We recently worked with Matt in renting an apartment in Ash Vale and he was very helpful. He made it possible for us to view the property virtually because we live far away and he provided the right guidance throughout the process. Thank you Matt for your help.
Omolola · 19 August 2026
★★★★★ 5/5
TrustpilotThank you Matt
Matt went above and beyond mine and my wife’s expectations when helping us find a home. We are first time renters and were finding it hard to land a property. Matt continued working behind the scenes linking us with rental properties till we finally secured one.
Aaron · 19 August 2026
★★★★★ 5/5
TrustpilotElla from Bridges Basingstoke is amazing
Ella from Bridges Basingstoke is amazing. I do communicate with few estate agents but out of all she always the most efficient. She replies very quick to my emails or enquiries and is always on the ball with everything. A big thank you Ella, Bridges should be really proud to have you.
Stefan · 6 July 2026
★★★★★ 4/5
TrustpilotWe have recently sold our house with…
We have recently sold our house with Bridges and wanted to give 5 stars to Matt Bozier who has been incredible in helping to progress our sale and purchase and move the chain to completion. He has been honest, reliable and incredibly hard working and we would definitely work with him again. He is an asset to bridges and hugely improved our experience of working with them. He has genuinely gone above and beyond in supporting us and really does deserve a lot of recognition for how hard he has worked over the past 10 months. We do believe that our chain would likely have fallen through on several occasions had Matt not worked so tirelessly across the chain to keep things progressing. Thank you Matt!
Leah · 11 November 2025
★★★★★ 5/5
TrustpilotBen Granville is Top Man at Bridges
Ben Granville is Top Man at Bridges, Ash Vale. He brings the village to life with his effervescence! He has a winning personality, his kindness to us and his endeavour to ensure a good sale was of paramount importance to him. He has a way of making people feel valued and relaxed in his presence. We had some challenging times yet Ben was always available to actively listen and helped to remedy situations for us with his amazing communication skills. His professionalism and polished appearance give the client a secure feeling in the knowledge that this gentleman has the client’s best interest at heart.
P · 27 September 2025
★★★★★ 1/5
TrustpilotPlease be cautious with bridges!!
Please be cautious with bridges ! We progressed a purchase through Bridges and later discovered discrepancies in the marketed measurements/floorplan. After raising concerns, particulars were amended, but responsibility was denied and no compensation offered despite wasted costs and time. Disappointed with both accuracy of information and complaint handling. Matter has been referred to The Property Ombudsman.
Indu · 16 April 2026
★★★★★ 5/5
GoogleKeith Travers was very attentive and kept us up to date at all times, he was very punctual and showed prospective buyers around in a very professional manner, he worked hard to complete the chain and the whole thing went through very smoothly. Thanks Keith!!
Paul · 13 October 2025
Agent replied · 12 November 2025
Dear Paul,
Thank you so much for your wonderful review! We’re thrilled to hear that Keith’s attentiveness and professionalism made your experience smooth and enjoyable. At Bridges, we pride ourselves on providing excellent service and keeping our clients well-informed throughout the process. If you ever need assistance in the future, please do not hesitate to reach out., Emma from Bridges
★★★★★ 5/5
GoogleKeith and Kathy have been absolutely outstanding throughout the whole process. Their level of service, urgency, and commitment to customer satisfaction went above and beyond my expectations. They handled everything with professionalism, clear communication, and genuine care, making what could have been a stressful experience completely smooth and stress-free.
Thanks to their dedication, my house was exchanged well before the estimated date, a result I never thought possible. I cannot recommend Keith and Kathy highly enough. If you are looking for reliable, efficient, and customer-focused service, they are the team to trust! Truly they are the best in Basingstoke!
Arkadiusz · 13 September 2025
★★★★★ 1/5
TrustpilotSCAMMERS STAY AWAY
Would not give even 1 star but forced to give one star. These guys are so pathetic that one can’t imagine. I rented through them for 2 year but when I get any problem or something, they simply told me to contact landlord directly as they are not managing the property. Later the the end of tenancy, they were not telling me who has got my deposit. They alway told me over the phone that landlord has deposit. When I emailed them for official record, then they replied that they have the deposit. Also they kept asking landlord to increase the rent even when he did not wanted to. In addition, at the end of tenancy, they came for the deductions for wall paint which is fair but when I started renting, first 2 days was without electricity and only thing they did back then was to say to contact landlord. When it’s about taking money, they are at front and when it’s about fixing the stuff or information, they simply says to go to landlords. Last but not least, I had emails telling them with landlord ccd in that please put notice period to 1 month which landlord agreed on email but sent me the extension without notice period. I had all email to prove that it was agreed that notice period was 4 weeks but they was so unprofessional tone to say that I signed the contract no matter what emails said. Landlord was good he was fine with notice as he agreed and aware but these bridges guys were just forcing me not to leave. Pathetic pathetic and Parhetic! STAY AWAY FROM THEM AS A USER THATS ALL I CAN SAY.
Ismail · 21 July 2024
Agent replied · 24 August 2024
Dear Mr Butt, Thank you for sharing your feedback. We genuinely value all comments as they help us improve our services. We regret to hear that your experience did not meet your expectations, and we would like to address your concerns.Firstly, we have tried to reach out to you to explain the lettings process and to clarify the nature of our involvement with the property you rented. As outlined at the beginning of your tenancy, the property was not fully managed by Bridges. Instead, it was a tenant-find and rent collect property, which means our role was to find a suitable tenant for our client and collect your rent. The management of the tenancy, including maintenance and day-to-day issues, was handled directly by the landlord.Regarding your concerns about the deposit handling and communication, we want to assure you that we provided all necessary paperwork at the start of your tenancy. This documentation included details on where your deposit was held and outlined the process for its return. We strive to ensure transparency and clear communication with all our tenants from the outset, we understand that the type of tenancy can be confusing to tenants who do not understand the rental process fully, which is why our team have tried to reach out to explain, while frustrating for you they were out of our control.We would love the opportunity to show you what our fully managed service is like. If you are in a position of looking for a new rental in the future, please reach out and enquire about our fully managed properties that we have available.Kind regards,Bridges.
★★★★★ 5/5
GoogleMy partner and I bought our first home via Bridges, Keith and Cathy kept us informed throughout the process and passed on useful information from the previous owners before we moved in to make our adjustment smoother. Thank you very much both for your support!
Alisha · 13 September 2025
Agent replied · 12 November 2025
Thank you for your wonderful feedback! We're delighted to hear that Keith and Cathy kept you informed throughout the buying process and provided useful information from the previous owners. At Bridges, we strive to make every transition as smooth as possible, and it’s great to know we could assist you in your journey to your first home., Emma from Bridges
★★★★★ 4/5
TrustpilotVery Happy with Service
We recently sold a property through Bridges of Hook, Hampshire. Although their fees were higher than some other agents, we chose them because they were enthusiastic and seemed to be on the ball. This proved to be the case as the property went under offer soon after listing. Our main contact was with the manager, Rob, who went above and beyond in keeping us informed of progress, visiting the property when we were unable to do so etc. Would happily recommend
Andrew · 16 August 2026
★★★★★ 5/5
TrustpilotWould highly recommend
Would highly recommend. Steve, Ben & Hayley were fantastic. Hayley you are awesome, thank you for chasing the chain for us and keeping everything moving, you’re a legend. Everything from start to finish amazing. Also love the scruples unlike some estate agents I could mention. We would definitely use Bridges again. Huge thank you 😊
Paula · 19 January 2026
★★★★★ 1/5
TrustpilotBooked two viewings never turned up for…
Booked two viewings never turned up for either on time or actually show the property one of the times didn't even have the keys. Rude don't care avoid.... And the 4.9 Google reviews they proudly have all over their office is false marketing and out of date
Ian · 17 July 2026
Agent replied · 25 September 2026
Hi Ian,
We're very sorry to read about your experience. This certainly isn't the level of service we aim to provide, and we appreciate you taking the time to leave your feedback.
We've tried to investigate what happened, but unfortunately we haven't been able to identify your details on our system from the name provided. We'd genuinely like the opportunity to look into this further, understand where things went wrong and address the concerns you've raised, including your comments about the missed viewings and access to the property.
Please could you contact me directly at eratcliffe@bridges.co.uk with your name and the property address? I'll personally investigate the matter and come back to you as quickly as possible.
We hope to hear from you soon.
Emma from Bridges
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