Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleMelanie Williams, the sales progressor, was fantastic from start to finish. She communicated regularly, always explained where things stood and what needed to happen next, and was incredibly proactive, working with every solicitor in the chain to keep things moving.
There were several moments when it looked like everything might fall apart, but Melanie kept a cool head and made sure the chain didn’t collapse. Honestly, without her and the tremendous effort she put in, I don’t think we would have exchanged. If you’re buying or selling with Bridges, you’re in very safe hands with Melanie. Thank you!
Nikoleta · 15 October 2026 · BRIDGES PROPERTIES Fleet
★★★★★ 5/5
TrustpilotFantastic Experience!
Melanie Williams, the sales progressor, was fantastic from start to finish. She communicated regularly, always explained where things stood and what needed to happen next, and was incredibly proactive, working with every solicitor in the chain to keep things moving.
There were several moments when it looked like everything might fall apart, but Melanie kept a cool head and made sure the chain didn’t collapse. Honestly, without her and the tremendous effort she put in, I don’t think we would have exchanged. If you’re buying or selling with Bridges, you’re in very safe hands with Melanie. Thank you!
Nikoleta · 15 October 2026 · BRIDGES PROPERTIES Ash Vale
★★★★★ 5/5
GoogleFantastic service from John, he helped myself and my partner with the purchase of our first home. Really knowledgeable and happy to answer any questions we had and always responded quickly. Would really recommend!
Sam · 10 October 2026 · BRIDGES PROPERTIES Whitburn
★★★★★ 5/5
GoogleI honestly couldn’t recommend Melissa from Bridges Properties enough. She took over the management of my home from my previous letting agency, and the difference was honestly amazing. I noticed such a huge improvement straight away and felt so much more supported and looked after.
Melissa was absolutely fantastic throughout my tenancy. Any problems or issues I had were dealt with quickly and professionally, and she was always there to help whenever I needed her. She went above and beyond every time and always made sure things were sorted as quickly as possible.
The difference between my experience before and after Melissa took over was honestly night and day. She was friendly, approachable, understanding and genuinely cared about making sure I was happy and comfortable in my home.
I’m so grateful for all her help and support and would 100% recommend Melissa to anyone. She is an absolute credit to Bridges Properties and truly goes above and beyond for her tenants. ❤️
Paisley · 9 October 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Paisley,
Thank you so much for such a lovely review! ☺️
We are absolutely delighted to hear how much of a positive difference Melissa has made to your experience. She’ll be thrilled to know that her support, communication and dedication have made you feel so well looked after throughout your tenancy. We pride ourselves on providing a friendly, professional and responsive service, so it’s wonderful to hear this reflected in your experience. Your kind words mean alot to Melissa and the whole team at Bridges Properties. ✨🏡
Thank you again for your lovely feedback 🤍
★★★★★ 5/5
GoogleWe had a really good experience with Bridges, especially with Camilla, who helped us throughout the whole process. She was always helpful, friendly and quick to respond whenever we had any questions.
Everything was handled smoothly and professionally, and Camilla made the whole process much easier for us.
Thank you so much, Camilla, and the Bridges team. We really appreciate all your help and would definitely recommend them.
Amir · 9 October 2026 · BRIDGES PROPERTIES Fleet
★★★★★ 5/5
TrustpilotHighly recommended ⭐ ⭐ ⭐ ⭐ ⭐
⭐⭐⭐⭐⭐
We had such a fantastic experience with Amy and Hayley at Bridges! They provided an amazing service from start to finish and were so helpful and supportive throughout the whole process.
They helped us with our first project, and we honestly couldn’t have asked for better people to guide us through it. Both Amy and Hayley were professional, friendly, approachable and always happy to help whenever we had questions.
We’re so grateful for all their help and would highly recommend Amy, Hayley and the team at Bridges to anyone looking for a professional and reliable service.
Thank you so much for all your help we’ll definitely be using Bridges again in the future! ❤️
Raj · 9 October 2026 · BRIDGES PROPERTIES Fleet
★★★★★ 5/5
TrustpilotBridges Ash Vale
Massive thankyou to the team at Bridges ash vale for making our first house purchase so smooth! Especially to Dan and Hayley. They were both so helpful during the process and would recommend them to anybody! The service they provided was excellent 😊
Georgia · 8 October 2026 · BRIDGES PROPERTIES Fleet
★★★★★ 5/5
GoogleHad the pleasure of dealing with John and Tyler at Bridges Financial service for setting up a new mortgage.
Both lovely guys to deal with and made the full process really straight forward and stress free, nothing was too much bother and they were on the ball at every stage!
Would definitely use them again in the future if I was moving again……
Would highly recommend.
Yvonne · 7 October 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Yvonne,
Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience with Bridges Financial Services. It’s wonderful to know that the process was made straightforward and stress-free, and that the team were there to support you and keep everything on track at every stage.
We really appreciate your kind words and we’d be delighted to help you again in the future. Wishing you all the very best! 🏡✨
★★★★★ 5/5
GoogleBridges properties were great all through the buying process. They kept me updated and responded to all my questions and queries swiftly.
All in all they made a stressful event a lot less stressful
Would definitely recommend
Prince · 5 October 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Prince,
Thank you so much for your lovely review 🏡🤍 …
★★★★★ 5/5
TrustpilotMatt was very understanding and was…
Matt was very understanding and was very helpful though the hole process
Poppy · 5 October 2026 · BRIDGES PROPERTIES Fleet
★★★★★ 5/5
GoogleAbsolutely fantastic agency!
I have had such a positive experience with this letting agency. Everyone is incredibly friendly, professional and genuinely helpful. They always respond to emails very quickly, which makes such a big difference, especially when something needs to be sorted urgently.
Any issues I have had have been dealt with promptly and efficiently, and I always feel that I can rely on them for support. Communication is excellent, they are approachable, understanding and always willing to help find a solution.
It is very reassuring to know that if there is ever a problem, I am not left waiting or wondering what is happening. They really do care about their tenants and provide a very high standard of service.
I would highly recommend them to anyone looking for a reliable, responsive and professional letting agency. Thank you for making everything so much easier and stress-free!
Samurai · 4 October 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Samurai,
Thank you so much for your wonderful review and kind words! ☺️
We’re delighted to hear that you’ve had such a positive experience with our lettings team. Providing friendly, professional support and keeping our tenants informed is something we take great pride in, so it’s lovely to know this has made such a difference to you. We’re especially pleased that any issues have been dealt with promptly and that you feel reassured knowing we’re always here to help. We truly appreciate you taking the time to share your experience.✨
Thank you for choosing Bridges Properties! ❤️
★★★★★ 5/5
GoogleSammie has been great keeping me updated over WhatsApp through the final stages of the house moving journey, she’s been great at regularly communicating any important information and answering any questions I had promptly. Although it’s not until Friday I move into the new property due to an unforeseen hold up the service has been nothing short of a 5 star service. Highly recommend :)
Joanna · 4 October 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Joanna,
Thank you so much for your lovely review! We’re delighted to hear that Sammie was so helpful throughout the process ☺️
Congratulations! 🏡
From,
The Bridges Team🤍
★★★★★ 5/5
GoogleKellie was fantastic from start to finish, she not only sold my current property but introduced us to our new house. The whole process has been smooth and trusting Kellie, and the bridges team has been an easy decision. Kellie has managed every small detail throughout this process and allowed me to be stress free. I’m delighted with my experience and would highly recommend Kellie and Bridges to anyone looking to buy and sell.
Thank you so much
Stacey & Eilidh
Stacey · 4 October 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Stacey,
Thank you so much for your lovely review. It means a lot to us! Kellie really is the best at her job ✨
We wish you all the best in your new home 🏡
From;
The bridges Team ❤️
★★★★★ 5/5
GoogleKellie kept me well informed on the progress of my property purchase and she was always very polite, friendly and willing to answer any questions. Kellie did a great job and I'd recommend her and Bridges Properties to any potential property buyers or sellers. Thanks Kellie.
Marco · 4 October 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Marco,
Thank you for your lovely review!
Kellie will be over the moon to hear this lovely feedback ☺️
Congratulations on your new home 🏡
From,
The Bridges Team ❤️
★★★★★ 5/5
GoogleI can’t recommend bridges property enough
I have sold 5 houses with them now
I wouldn’t use anyone else
They are absolutely amazing
Niall recently sold my house within 5days
For way over home report
An incredible result
Absolutely delighted
Thank you Niall
And all the team at bridges properties
Patricia · 4 October 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 24 March 2026
Hi Patricia,
Thank you so much for your wonderful feedback! It means a lot to hear that you’ve chosen us time and time again and that our team has made the process smooth and stress-free for you✨
It’s been a pleasure working with you, and we truly appreciate your continued trust in Bridges. ☺️🏡
★★★★★ 5/5
GoogleJohn and Tyler were amazing helping me to get a mortgage on my own. From the first meeting to my mortgage getting approved, it all happened quickly which was amazing. I would definitely use bridges finanical services again
Gemma · 4 October 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Gemma,
Thank you so much for your lovely review! We’re delighted to hear that John and Tyler made the mortgage process straight forward ☺️ We’ll be sure to pass your kind words on to them. Thank you for choosing Bridges Financial Services, and we look forward to helping you again in the future! 🤍
★★★★★ 5/5
GoogleWe are delighted to have successfully purchased our dream home, and we are extremely grateful to Kellie for her outstanding support throughout the entire process.
Helena · 4 October 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Helena,
Thank you so much for your lovely review, it really mean a lot 🏡🤍 …
★★★★★ 5/5
GoogleI have only given a 5 star review because of Hayley.
Before Hayley, I was dealing with Dan who in the end was making us feel a nuisance. Communication was a quick WhatsApp message saying ‘chased broker’ then nothing until the next morning when we had to chase to see what the outcome was. We had a sale fall through before this one and was naturally anxious and needed the reassurance. Our buyers mortgage offer took a total of 6 weeks to come through. Bridges in house broker was so slow, gave false hopes and no detail. Even the buyer had regrets about using Bridges broker. As a manager, I feel Dan should have been more pro-active during this process. It was extremely stressful.
Despite all of the above, Dan passed us over to Hayley and thank god he did. Hayley was amazing, if she didn’t know the answer to our question she would find out for us and put our minds at rest. Hayley even kept in touch out of hours at 8pm some evenings as she knew how worried we were. Hayley does not give false hopes, she is straight to the point which is what I like. Thank you for your kindness and understanding Hayley, you were amazing throughout.
Shannon · 4 October 2026 · BRIDGES PROPERTIES Ash Vale
★★★★★ 5/5
GoogleI honestly couldn’t recommend Anisa highly enough. From the very first viewing, her communication was absolutely fantastic. We weren’t initially in a position to proceed, but Anisa continued to keep us updated throughout and was always so polite, helpful and understanding.
She kept us informed at every stage, answered all of our questions and was always quick to respond. Her communication really stood out, and we always felt like we knew exactly what was happening throughout the process.
Amber · 4 October 2026 · BRIDGES PROPERTIES Frimley
★★★★★ 5/5
TrustpilotVery professional all way through thank…
Very professional all way through thank you to Amy and Katherine for all your help.
Martin · 3 October 2026 · BRIDGES PROPERTIES Fleet
★★★★★ 1/5
TrustpilotAbsolutely appalling experience with…
Absolutely appalling experience with Bridges.
After years of using Bridges, buying and selling properties through them and having a longstanding relationship with the company, I am genuinely shocked by how we have been treated.
A proposed tenancy fell through. No tenancy agreement was signed, no landlord offer letter was signed and no references were signed. Yet we were presented with an invoice for over £1,200 in “abortive” fees for a tenancy that never happened.
What is even more disappointing is the way this has been handled. Despite asking for everything to be dealt with by email, we have continued receiving calls and voicemails chasing payment. The pressure and tone have been completely unacceptable.
Apparently, a casual “yeah, perfect” on a phone call is enough for Bridges to consider you committed to thousands of pounds. Make sure you watch what you say, because clearly their interpretation of a conversation can be very different from yours.
The biggest disappointment is the complete lack of consideration for a customer who has had a relationship with Bridges for years. The company we thought we knew clearly isn't the company we are dealing with now.
£1,200+ demanded for a tenancy that never happened. Disappointing doesn't even begin to cover it.
Zero stars would be more appropriate.
Ellie · 30 September 2026 · BRIDGES PROPERTIES Fleet
★★★★★ 5/5
GoogleKellie was amazing throughout, keeping us updated at all times. Great experience.
Elaine · 27 September 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Elaine,
Thank you for your lovely review! Kellie really is the best at her job ✨🤍 …
★★★★★ 5/5
GoogleBridges properties are the best!! ,the communication was amazing, we get updates from Sammie on every single step of purchase the property, couldn't be happier, thank you Sammie for making purchase of our first home so smooth and quick ❤️❤️
Gregg · 27 September 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Gregg,
Thank you so much for your kind review!
We’re absolutely delighted to hear how happy you are with your experience at Bridges Properties. Sammie will be so pleased to know that her communication and regular updates helped make the purchase of your first home feel smooth and stress-free. 🏡
Congratulations on your first home ☺️
From,
The Bridges Team ❤️
★★★★★ 5/5
GoogleHonestly from the start of the buying process, Bridges have been amazing! . Every single person I have had the pleasure of speaking to from Niall at the viewing, the admin staff I spoke to the few times I called, Charlotte for keeping me updated on my offer. But a massive shout out to Sammie, who kept me update throughout the journey and was always available to answer my queries quickly and professionally, as a first time buyer i had more than a few questions and Sammie never hestitated to call or whatsapp me to confirm everything every step of the way. Honestly the full team have made this experience easy and as stress free as they could.
Jennifer · 27 September 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Jennifer,
Thank you so much for your wonderful review and for taking the time to share your experience! It’s fantastic to hear that the whole team at Bridges made your first-time buying journey such a positive and stress-free experience.
We’re especially pleased to hear your kind words about Niall, Charlotte, Sammie and our admin team. We’ll be sure to pass your feedback on to them, Sammie in particular will be delighted to know how much her support meant ✨❤️
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