Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotAbsolutely appalling experience with…
Absolutely appalling experience with Bridges.
After years of using Bridges, buying and selling properties through them and having a longstanding relationship with the company, I am genuinely shocked by how we have been treated.
A proposed tenancy fell through. No tenancy agreement was signed, no landlord offer letter was signed and no references were signed. Yet we were presented with an invoice for over £1,200 in “abortive” fees for a tenancy that never happened.
What is even more disappointing is the way this has been handled. Despite asking for everything to be dealt with by email, we have continued receiving calls and voicemails chasing payment. The pressure and tone have been completely unacceptable.
Apparently, a casual “yeah, perfect” on a phone call is enough for Bridges to consider you committed to thousands of pounds. Make sure you watch what you say, because clearly their interpretation of a conversation can be very different from yours.
The biggest disappointment is the complete lack of consideration for a customer who has had a relationship with Bridges for years. The company we thought we knew clearly isn't the company we are dealing with now.
£1,200+ demanded for a tenancy that never happened. Disappointing doesn't even begin to cover it.
Zero stars would be more appropriate.
Ellie · 30 September 2026 · BRIDGES PROPERTIES Fleet
★★★★★ 5/5
GoogleKellie was amazing throughout, keeping us updated at all times. Great experience.
Elaine · 27 September 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Elaine,
Thank you for your lovely review! Kellie really is the best at her job ✨🤍 …
★★★★★ 5/5
GoogleBridges properties are the best!! ,the communication was amazing, we get updates from Sammie on every single step of purchase the property, couldn't be happier, thank you Sammie for making purchase of our first home so smooth and quick ❤️❤️
Gregg · 27 September 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Gregg,
Thank you so much for your kind review!
We’re absolutely delighted to hear how happy you are with your experience at Bridges Properties. Sammie will be so pleased to know that her communication and regular updates helped make the purchase of your first home feel smooth and stress-free. 🏡
Congratulations on your first home ☺️
From,
The Bridges Team ❤️
★★★★★ 5/5
GoogleHonestly from the start of the buying process, Bridges have been amazing! . Every single person I have had the pleasure of speaking to from Niall at the viewing, the admin staff I spoke to the few times I called, Charlotte for keeping me updated on my offer. But a massive shout out to Sammie, who kept me update throughout the journey and was always available to answer my queries quickly and professionally, as a first time buyer i had more than a few questions and Sammie never hestitated to call or whatsapp me to confirm everything every step of the way. Honestly the full team have made this experience easy and as stress free as they could.
Jennifer · 27 September 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Jennifer,
Thank you so much for your wonderful review and for taking the time to share your experience! It’s fantastic to hear that the whole team at Bridges made your first-time buying journey such a positive and stress-free experience.
We’re especially pleased to hear your kind words about Niall, Charlotte, Sammie and our admin team. We’ll be sure to pass your feedback on to them, Sammie in particular will be delighted to know how much her support meant ✨❤️
★★★★★ 5/5
GoogleWe would highly recommend Bridges Properties to sell your home. As estate agents, they are second to none and provide an excellent level of service and communication.
Our estate agent Kellie was an absolute pleasure to work with. Friendly and professional, she guided us through the selling process every step of the way. Nothing was too much trouble - she even gave up her weekend to carry out a viewing and then negotiate a sale for us! This is truly above and beyond the normal service you would expect from an Estate Agent and shows Kellie's standout service, the pride she takes in her work, and absolute dedication to us as clients.
Kellie is warm, welcoming and understands how clients feel when selling their home. She made sure we were comfortable with every viewing and even made sure our cats were safe and cared for while she was showing potential buyers round our home.
The whole team at Bridges are great at what they do, and Kellie is an absolute asset to that team.
Pauline · 27 September 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Pauline,
Thank you so much for your wonderful review. We’re absolutely delighted to hear how happy you were with the service you received from Kellie and the team.
Kellie will be thrilled to know how much her dedication, professionalism and personal approach meant to you throughout your sale. Going above and beyond for our clients is something we take great pride in ☺️
From,
The Bridges Team 🤍
★★★★★ 5/5
GoogleCharlotte was incredibly helpful during a recent property viewing, professional, friendly, polite and very knowledgeable. She kept me fully informed throughout, even going the extra mile by providing updates via text message about our offer outside of normal working hours.
After submitting the offer, the service from Bridges Properties as a whole has been fantastic and especially the support from Sammie. She was highly efficient, communicative and supportive throughout the process, making everything feel straightforward and stress-free and if I had any questions to ask the seller, she would ask on our behalf and always get back quickly,
nothing was a hassle.
The Bridges team left a lovely little gift for us when we moved in too which was highly appreciated.
Aimee · 27 September 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Aimee,
Thank you so much for your lovely review. We’re delighted to hear that Charlotte provided such a positive experience during your property journey. Her professionalism, dedication and willingness to go the extra mile for our clients are qualities we are incredibly proud of, and we’ll be sure to pass on your kind words to her ☺️
From,
The Bridges Team 🏡🤍
★★★★★ 5/5
GoogleA very helpful and friendly team that made a complicated house buying process very streamlined for a first time buyer like me.
BigSuperSteve · 27 September 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Steve,
Thank you so much for your kind review 🏡🤍 …
★★★★★ 5/5
GoogleBridges Ash Vale have been wonderful throughout our house hunting process! Would be important to name Dan and Sean for being the greatest champions of us, and Cody for supporting the move so kindly. Would hope for all future movers to have an experience like we did!
Abigail · 27 September 2026 · BRIDGES PROPERTIES Ash Vale
★★★★★ 5/5
GoogleWe had a really positive experience with Bridges Estate Agents, especially Hattie, who was incredibly helpful throughout the whole process. She was friendly, professional, responsive and always happy to answer any questions we had.
Hattie made everything feel straightforward and stress-free, keeping us updated and helping whenever we needed it. It’s clear that she genuinely cares about providing a good service to her clients.
A big thank you to Hattie and the team at Bridges Estate Agents. We would definitely recommend them to anyone looking for a letting agent.
Bradley · 27 September 2026 · BRIDGES PROPERTIES Fleet
★★★★★ 5/5
GoogleHattie has been so helpful she has sent a lot of property matches annd got to know what I am after and her communication has been spot on.
Luke · 27 September 2026 · BRIDGES PROPERTIES Fleet
★★★★★ 5/5
TrustpilotMelanie at Bridges was fantastic…
Melanie at Bridges was fantastic throughout our sale. She kept us updated, chased things when needed and was always friendly and helpful. Having someone so responsive made the whole process much less stressful. Thank you, Melanie, for all your hard work, we really appreciate it!
Hiten · 25 September 2026 · BRIDGES PROPERTIES Fleet
★★★★★ 5/5
GoogleWould just like to say big thank you to all the staff at bridges properties and especially Sammie whom has been very supportive to me thank you so much . 5 stars 🌟 ❤️❤️❤️❤️
Yvonne · 20 September 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Yvonne,
Thank you so much for your kind review!🏡🤍 …
★★★★★ 5/5
GoogleSelling a home on behalf of my dad, a home that I grew up in for 23 years was an emotional rollercoaster but that was made so much easier with Kellie as my estate agent. Kellie and the team were so efficient and I was kept up to date at every stage from valuation right through to offer acceptance. I would highly recommend Kellie and Bridges to anyone selling a property the process was made simple and stress free for me.
Claire · 20 September 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Claire,
Thank you so much for your lovely review. We completely understand that selling a home you grew up in for 23 years can be an incredibly emotional experience, so we are over the moon to hear that Kellie and the team were able to make the process as smooth and stress free as possible for you ✨
Kellie will be so pleased to hear your kind words, and we’re glad that her communication and support kept you informed and reassured throughout every stage. Thank you for choosing Bridges Properties, it truly means a lot! We wish you and your family all the very best 🏡
From,
The Bridges Team 🤍
★★★★★ 5/5
GoogleGreat experience from start to finish. Would use again and highly recommend.
Ben · 20 September 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Ben,
Thank you for your lovely review 🏡☺️ …
★★★★★ 5/5
GoogleKellie is an amazing agent, great service,
Informative and very personable! We were in excellent hands 🙌🏽
Zowie · 20 September 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Zowie,
Thank you for your kind review ☺️
Kellie really is the best at what she does!✨🤍
★★★★★ 5/5
GoogleI had a fantastic experience with Kellie, who was extremely welcoming, professional, and attentive throughout. She took the time to listen to what I was looking for, answered all my questions, and provided a clear and thorough explanation of everything relating to the property I was viewing.
Kellie went above and beyond to help me and made the whole experience feel straightforward and stress-free. I would highly recommend Kellie and Bridges Properties to anyone looking to buy or sell a property. Excellent service from start to finish!
Olivia · 20 September 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Olivia,
Thank you so much for your wonderful review! It was an absolute pleasure helping you, and I’m delighted to hear that you felt supported and well informed throughout the process.
Your kind words mean a great deal to us ✨ We always aim to make the buying and selling process as straightforward and stress-free as possible, so it’s fantastic to know we achieved that for you.
Thank you again and we wish you all the very best for the future. 🏡🤍
★★★★★ 5/5
GoogleWe had the priviledge of meeting with Kelly from Bridge properties regarding houses to buy within our budget, she was very professional and responded to all our questions promptly. She also gave suggestions based on her experience and was very knowledgeable about properties. We are truly grateful to have worked with her to get our dream home
Doris · 20 September 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Doris,
Thank you so much for your lovely review! It was an absolute pleasure helping you on your journey to find your dream home ✨
I’m so pleased that you found Kellie’s guidance and experience helpful throughout the process.
From,
The Bridges Team 🏡🤍
★★★★★ 5/5
GoogleWould like to give a massive thank you to Niall from bridges property for selling our home so quickly with a fantastic result over the home report it’s over and above from what we were expecting, the whole team were great at keeping us informed with everything. Fantastic service. Thank you Nial 😊 …
Kerry · 20 September 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Kerry,
Thank you so much for your lovely review! 😊 We’re delighted to hear you were so pleased with the fantastic result achieved for your home and the service you received throughout the process.
Niall will be thrilled to hear your kind words, and we’ll be sure to pass on your thanks to him and the rest of the team ✨
From,
The Bridges Team 🤍
★★★★★ 5/5
GoogleHad a bit of a difficult process with our buyers finances. Hayley was great and kept in regular contact with us and we eventually got the sale across the line.
Ryan · 20 September 2026 · BRIDGES PROPERTIES Ash Vale
★★★★★ 5/5
GoogleLeaving a review in for Selling our property and buying our new property. We had Niall dealing with selling our current property. Niall helped really well with the viewings and keeping us updated on communication with buyers. The property has successfully been sold to its next owners thanks to Niall and Kellie who also helped when Niall was off on Annual leave. Thanks again to Bridges properties how have helped out amazingly with selling our property and buying our new house. Also James and Tyler for the financial help with sorting the mortgages. Thanks again guys 🎉
John · 17 September 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi John,
Thank you so much for your fantastic review!
A huge congratulations on your new home, and thank you for choosing Bridges to be part of such an exciting journey. We’ll be sure to pass your kind words on to Niall, Kellie, James and Tyler, they’ll be delighted to hear your feedback ☺️
From,
The Bridges Team 🤍
★★★★★ 5/5
GoogleI have recently sold my property through Bridges, all of the team who I dealt with have been very friendly and helpful. In particular Niall who was my main point of contact, nothing was too much hassle for him, I was feeling anxious a lot of the time throughout the process and Niall was always there to reassure me and answer the many questions I had without making me feel like a pain! I’m very happy with the service I’ve had and would recommend Niall and Bridges properties to anyone looking to sell!
Naomi · 17 September 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Naomi,
Thank you so much for your wonderful review! We’re absolutely delighted to hear how happy you were with the service you received from Bridges ☺️
Selling a property can be a stressful and emotional process, so it means a lot to know that Niall was able to reassure you, answer all your questions and make you feel supported throughout. We’ll be sure to pass your lovely feedback to Niall 🏡
From,
The Bridges Team 🤍
★★★★★ 5/5
GoogleWe had a fantastic experience working with Hayley and Alfie (and the rest of the team) at the Bridges in Farnham. We sold within days of going on the market and then as our sale and purchases progressed, Hayley did an amazing job of keeping the chain together which looked like it was going to collapse several times. Hayley always worked in our best interests, and she always kept us informed of what was going on in the chain. We are now in our new home and couldn’t be happier!
Caroline · 12 September 2026 · BRIDGES PROPERTIES Farnham
★★★★★ 5/5
GoogleBridges were great from my first contact right through until after moving into my property! Sammie kept me informed at every step and answered any questions I had. The little gifts when picking up my keys were really lovely and much appreciated. I would definitely recommend Bridges to anyone!
Tracey · 11 September 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Tracey,
Thank you for this lovely review ☺️ it really does mean the world to us 🏡
From,
The Bridges Team ❤️
★★★★★ 5/5
GoogleRating only, no written review.
Mohammad · 11 September 2026 · BRIDGES PROPERTIES Whitburn
Agent replied · 11 October 2026
Hi Mohammad,
Thank you so much for this review 🏡🤍 …
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