Every review we hold for the Basingstoke office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI would give a zero if it were an…
I would give a zero if it were an option! I phoned today to try and arrange a viewing of a property and after going through the motions of registering, I was then told that I could not proceed until I gave PROOF OF FUNDS! I was flabbergasted, never have I been asked for this having done several viewings this week. Bridges, you have lost yourselves a buyer and if I had a property on with you, I would seriously consider going elsewhere to sell it. You need to change your attitude and be a bit more professional!
Lyn · 9 March 2021
Agent replied · 12 June 2024
Dear Lyn,We are sorry that you feel that you had a less than satisfactory experience with our team. With regards to the proof of funds request, during the pandemic and lockdown all estate agents were given guidance by the government that appointments should only take place if the buyer was in a position to purchase therefore we implemented a proof of funds process prior to any physical viewings of our vendors homes. This was for the safety of our staff and of course our clients. Being known for our great customer service this review came as a surprise and we would like to speak to you regarding your experience. Please contact me on edavies@bridges.co.uk with some more details of your Bridges experience so we can investigate this further.We value our customer's opinions and would like to thank you for bringing this to our attention.Yours sincerely,Emma
★★★★★ 5/5
TrustpilotMatt Bozier was exceptional.
Jake · 17 June 2025
★★★★★ 5/5
GoogleI dealt with James McPhee who was very professional, under promised and over delivered. I recieved a full asking price offer within two weeks and James has been brilliant from point of offer to exchange. I couldn't fault Bridges Basingstoke or James and would highly recommend.
Matthew · 15 June 2023
★★★★★ 1/5
TrustpilotCatastrophic customer service without any competence
I have a situation that I need to share with you. I saw a property with an agency (based in Basingstoke) and we booked an appointment to see another one. The first time we saw the property, the lady wasn't competent and didn't have any knowledge about the property. Furthermore, no one called us back or asked for any feedback about the property. The second time, we booked an appointment to view the property on the same day it was added to the market. The agency cancelled our appointment through voicemail and requested us to call back to book another appointment. I called back within 5 minutes, but the guy who answered didn't have any knowledge of the available appointment and promised to call back with a new appointment. The next morning, we received a text message with the new appointment, but within few minutes, somebody called and said the property had been sold. I feel that this is not fair play. We did not have any chance to look at the property or give any offer. I feel that this company has a catastrophic customer service without any competence.
Customer · 19 April 2024
★★★★★ 5/5
GoogleJames is fantastic - really knowledgeable and friendly. He helped so much in securing the property I wanted and was always on hand to talk me through the difficult bits. John did the viewings on my property and he’s great as well! Would 100% recommend.
Beth · 15 June 2023
★★★★★ 5/5
GoogleKeith Travers was very helpful and informative throughout the whole process, from first viewing to completion.
Cathie · 28 December 2024
★★★★★ 5/5
GoogleJames and Jed were both brilliant in selling our house! Within about 4 hours of the advert going live we had 16 viewings booked and an offer within 4 days! We were always told exactly what was going on and constantly updated. I will be recommending Bridges to everyone going forward! Thank you guys.
Nicole · 15 June 2022
★★★★★ 1/5
Trustpilot"They"ll be p*s**d off with that" was the response to my cash offer
"They"ll be p*s**d off with that" was the response to the cash offer I made on behalf of my recently widowed mum. This was after "you're late!" when I viewed a second house directly after viewing the house mum bought. Had to prove funds existed before I could make an offer. Attitude totally changed from not being interested in giving me the time of day. Found Bridges to be unprofessional from the outset. You do not speak to a potential buyer as they did to me. Mum sadly passed away 16 December.
Mrs · 4 February 2020
Agent replied · 12 June 2024
Dear Mrs Dowse,I would like to thank you for your feedback on your recent experience. Your less than satisfactory experience is not the ethos Bridges was built on and we are extremely disappointed to hear your comments.Unfortunately, and following an extensive search, we cannot see your details relating to a property on our system and are therefore unable to investigate. However, we would like to speak to you regarding your review and would welcome you to contact us on edavies@bridges.co.uk with some more details of your experience.With regards to the proof of funds, we pride ourselves on our buyer qualification and have for years enjoyed one of the lowest abortive sale rates in the area having carried out our due diligence. We will always request proof of funds prior to an offer being presented, firstly to furnish our vendors with a full picture of their potential purchaser and, secondly, to ensure the sale has the very best chance of conclusion.We value our customer's opinions and would like to thank you for bringing this to our attention. Whilst writing I would also like to offer our condolences on the loss of your mother before Christmas.I look forward to hearing from youYours sincerelyEmma
★★★★★ 5/5
GoogleAfter a very shaky start to market with another agent, I asked Ged at Bridges to sell my house. Ged sold my house within 4 days to great quality buyers and the sale progressed to completion within a very good timeframe and without any issues from the buyers or Bridges. Ged contacted me regularly to keep me updated on progress and he and his team were excellent.
Amanda · 11 October 2024
★★★★★ 5/5
GoogleThank you so much Amy for your help.Thank you for encouraging us.we really appreciate for your never tiring help
Prarthana · 4 October 2024
★★★★★ 5/5
TrustpilotThe team were very helpful and…
The team were very helpful and attentive, swiftly responding to enquiries, particularly Jess Glynn.
Richard · 11 December 2024
★★★★★ 5/5
GoogleWould like to thank Ged Egan for his professional valuation service .He is very informative and helpful really listening to client needs and advising accordingly. Manythanks to Ged and the team ..kind regards Gary and Elaine Neat ..13 Lambs row .
Gary · 15 June 2023
★★★★★ 1/5
TrustpilotDO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY. Made an appointment to view a property. After waiting, and then eventually calling the estate agents, they put me on hold for the manager, who made the appointment, that this had not been booked. He then, rather then apologise, informed me it was my fault for not having a confirmation email, because obviously him telling it was booked wasn't enough. IAfter, being told by multiple people that bridges were, simply terrible, I thought I'd give them the benefit of the doubt. This was the wrong choice.
Matthew · 5 June 2019
Agent replied · 12 June 2024
Good afternoon Mr Hurst,Thank you for bringing this to our attention, we do use all feedback as an opportunity for us to develop and are continuously looking at how we can improve our customer’s journey with us. I notice that you have been dealing with our team since your review and therefore hope that we have changed your opinion of Bridges. Thank you for taking the time to leave us this feedback and also for giving Bridges another chance! If I can do anything to help you with your house hunt please do not hesitate to contact me! Kind regardsEmma The Bridges Team
★★★★★ 5/5
GoogleBeing a first time being I had a lot of questions. Amy was brilliant from the start. She was honest, friendly and extremely helpful. Would definitely recommend! with help from Amy, I now have my dream first home!
Amber · 19 August 2023
★★★★★ 5/5
GoogleHad a great experience through the house hunting and buying process, huge shout out to James MacPhee and the Bridges team for making it possible. Provided a lot of help, advice and assistance throughout the whole process.
Would recommend,
AJ
Aj · 15 June 2023
★★★★★ 5/5
GoogleGed was great throughout the sale of my property, a clear and patient communicator and really managed expectations from the off. Would recommend Bridges having used other estate agent companies for the same property who over promised and under delivered.
Josh · 15 June 2023
★★★★★ 5/5
GoogleAmy was very helpful and extremely lovely. She made the viewing process easy and I felt comfortable asking any questions I had. Thank you, Amy!
Rebecca · 15 May 2024
★★★★★ 5/5
TrustpilotGreat service throughout the renting…
Great service throughout the renting process. Clear communication, professional support, and everything was handled efficiently. Freya in particular, was amazing with her support!
Consumer · 23 January 2026
★★★★★ 5/5
GoogleI have been impressed by James and all the other members of staff with whom I have interacted in the process of selling my house. The advice and encouragement I received when I was concerned about the state of the market was helpful and their knowledge and expertise made all the difference in identifying potential buyers. As someone who struggles with technology and found some of the processes challenging, I also appreciated the support offered. I would have no hesitation in instructing them again should the occasion arise.
Catherine · 17 December 2023
★★★★★ 5/5
GoogleI was trying to sell my flat for 7 months and so decided to move over to Bridges. Not only were they full off energy and confidence that they would sell the flat, they found an investor buyer within a few weeks. Even better at the exact same time, my tenant gave notice (which was through another estate agents) and they took over the rental side at the same time as doing the sale, and managed to get me an extra £350 a month rental. These guys know what they are doing and I am super thankful - especially to James for getting the flat sale through to the end line!!!
Janina · 17 December 2023
★★★★★ 5/5
GoogleBridges is very efficient and supportive. Luke Hammond was very helpful. He got us through all the whole process proactively. We are able to get the rental deal done in about 2 weeks time! Thank you very much.
Guyver · 20 July 2023
★★★★★ 5/5
GoogleGreat experience with Bridges, can not fault their professionalism.
Keith, Amy and Cathy in Basingstoke office all great and recommended.
Anita · 16 February 2026
★★★★★ 5/5
GoogleWe used Bridges to purchase our first home. The entire team made the process seamless from start to finish. Ged was our main port of call. Keeping us updated and In the know throughout. Would highly recommend. Thanks again.
Alex · 15 June 2023
★★★★★ 5/5
GoogleWe recently sold our house through Bridges. Although we had a rocky start with high traffic but little success, once we received an offer, Ged, Paul, and the team's dedication truly shone. Their focus on nurturing our buyers, even as our onward purchase slowed, was exceptional. What really made me stick with Bridges was their great personalities and genuine care about being YOUR agent.
Greg · 4 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
