Bridges Estate Agents Basingstoke reviews

★★★★★ 5/5

Google

I want to say a huge heartfelt thank you to the team at Bridges for all of their help and ongoing support, with special mention to James MacPhee, Amy Furey, Nick Holmes and Hannah Kirby. A few months ago I put my property on the market for sale after a meeting with James MacPhee and they offered me a great service and price, they had found me a buyer within a matter of weeks. Between James and Amy they were super helpful in pushing the sale process along and even helped with managing the conveyancers on both sides, unfortunately on the week I was due to exchange the buyer pulled out (This was at no fault from anyone but the buyer themselves). Due to my personal circumstances and it generally being a stressful process this was devastating news as I needed to leave as soon as possible. That same day I phoned up James who completely sorted everything out for me (as well as listening to me having a rant for about half an hour!), he suggested I let out the property as an interim measure while he found another buyer and put me straight on the with Nick Holmes who is their Lettings Manager. Nick came round the following day and was great at walking me through everything I needed to do and offered me a great rate for their management of the letting, he had even already found me potential tenants, that very same day I had two viewings who both wanted to be tenants. The team at bridges (with a big shout out to Hannah) then helped me organise everything to get my flat into a rentable condition (i.e. EICR test, smoke alarms, Consent to Let etc.) and their speed at getting this organised was incredible. In the space of a day everything was done and they even managed to get a great result on the amount the tenant will pay which was way above the asking price. So to summarise in the space of 2 days, I went from losing a sale to now having a tenant signed up for 12 months all thanks to their amazing work. I would highly recommend working with the team at Bridges, they’re a lovely bunch of people who will support you all the way! Thank you again and looking forward to our continued work together.

Jack · 17 November 2023

★★★★★ 5/5

Trustpilot

Excellent service

We have recently sold our house and bought another through Bridges Fleet and cannot thank them enough. The process hasn’t been the easiest, having lost buyers & then difficulties with our buyers solicitors however Bridges have been fantastic. Rob in particular has gone above and beyond, keeping us updated even when it may have not been news we wanted to hear, to ensure we were fully aware of everything that was going on. When Rob was on leave for a couple of weeks Olly was equally as brilliant and responsive to all our questions. They have been constant in putting pressure on the buyers solicitors to move things forward when they were delaying it & we couldn’t have asked for anything more. Due to some of the difficulties we may not have always been the easiest clients, slightly stressed & with incessant questions, but they’ve never made us feel anything other than valued. I’m not sure we’re keen to move again anytime soon, but if we did we wouldn’t go anywhere else! They have made a stressful process as smooth as they possibly could & we’re so glad to have had them on our side. Thank you so much to all the Bridges team at Fleet, but especially Rob & Olly.

Charlotte · 7 November 2023

★★★★★ 5/5

Google

I can’t thank James enough, he has always been on hand and worked very closely with us for our sale. With him always being in the end of the phone when I need him we have managed to smoothly sell our property in a matter of weeks instead of months, I couldn’t be more grateful. Also John is a big mention, he was great when we needed help and James wasn’t about, the two work very well together! Thank you both, 100% would use them both again for my next property sale.

Charlie · 18 October 2023

★★★★★ 5/5

Google

Our experience with the Bridges team in Basingstoke was truly exceptional, and I want to highlight the incredible support we received from James Macphee. From the outset, James impressed us with his helpfulness, approachability, and friendliness. He kept us well-informed every step of the way, making our dream home a reality. Whenever we needed updates on the chain, James was just a phone call away, demonstrating his commitment to swift problem-solving. I wholeheartedly recommend Bridges to anyone buying or selling in the Basingstoke area. Thank you, James, and thank you to the entire Bridges team, for all of your help.

Sirsendu · 18 October 2023

★★★★★ 5/5

Trustpilot

Thanks to Ben for his prompt response…

Thanks to Ben for his prompt response and his initiative to include a second home to our search. He seemed to have covered all the bases and was familiar with both properties that we saw. We were impressed with the up to date information that he provided for both park homes. Helpful, energetic and friendly, he is a great asset to your company.

Sandra · 7 September 2024

★★★★★ 5/5

Google

Went into the Bridges location in Basingstoke town to look for assistance & properties. Worked with John who was fantastic at understanding my needs and requirements and after only 2 viewings he found a place that worked for me! Excellent customer service, always on the other end of the phone ready to help and managed to get me same day viewings. He has also been very helpful with recommending solicitors & mortgage advisors along the way and getting me in touch to make my process much easier! Very friendly and helpful to somebody who is new to the process like myself.

James · 18 September 2023

★★★★★ 5/5

Google

If you're selling a property in Basingstoke, there's only one place to turn and that's Bridges Estate Agents. From initial enquiry through to completion, you can be assured of outstanding service every step of the way. The focus at Bridges is on the people so you can be assured of a very personable approach with the clients best interests at heart. John is a star when showing potential purchasers around your property, keeping you inform of every twist and turn to keep you in the loop. And once the buyer is confirmed, James makes sure everything goes as smoothly as possible - taking as much of the stresses and strains from the process away as possible to ensure a timely transaction. And it's not just with the selling of your property where Bridges excel. With access to an array of additional services, including one of the best conveyancing teams I have ever used, if you want the best in Basingstoke, it HAS to be Bridges.

Graham · 19 August 2023

★★★★★ 5/5

Google

My partner and I received outstanding service from Bridges. From the get go, John was incredibly helpful, friendly, approachable, informative and was there for us every step of the way for our first house purchase. Ged was also outstanding, kept us updated throughout, assured us when we had queries and together the whole Bridges team made our experience buying a really enjoyable and pleasurable one. They are genuinely flawless and I would recommend them to anybody purchasing or selling their home in and around Basingstoke. Thank you for all of your help in getting us on the property ladder guys, we're really grateful.

Anil · 19 August 2023

★★★★★ 5/5

Google

We recently sold our house with Bridges and highly recommend James MacPhee. His support and clear, timely and helpful communication made us feel confident and assured throughout the sale process. There was an unknown delay from the seller, which James thoroughly investigated to ensure it was resolved quickly, and again, kept us informed throughout the process. James is friendly, thorough and professional, and we would definitely use Bridges again.

Gail · 15 April 2024

★★★★★ 5/5

Trustpilot

Very happy to recommend Nikki at…

Very happy to recommend Nikki at Bridges Farnborough, special mention to Tadgh who made the introduction which led to the sale. Nikki kept in close contact with us which is so important, professional and reassuring as we always knew what was happening and when. Six years after first trying to move, three agents and third time lucky we have quickly and successfully exchanged contracts and are working hard to pack ready for completion in early August. We worked in partnership with Nikki and the team to make it happen this time.

DD · 4 August 2023

★★★★★ 1/5

Trustpilot

Money grabbing b*stards

Without doubt, the WORST estate agents in Aldershot. Even if you have half a brain you will avoid them like the plague. They absolutely do not care about their clients, and care only about screwing as much money as possible out of people.

Carl · 10 July 2026

★★★★★ 1/5

Trustpilot

THE WORST ESTATE AGENTS IN MY OPINION

I've bought and sold a number of houses and I have found Bridges to be the worst estate agents. I won’t use them again. I have tried to work with them regarding my concerns but there was no improvement, despite chasing them and eventually making a complaint (which they closed without addressing any concerns). They've had plenty of opportunities to resolve this but they haven't so here I am writing a review to warn others! My contact was the branch manager in Farnborough ("T"). At the start he seemed enthusiastic, professional, helpful and it was my understanding that we were on the same page. I made it clear that I wanted to sell my house but I'd acknowledged various difficulties in the housing market and for this reason I asked if he felt there as anything I could do help sell my property. I was told "you've done it all". I asked him and his team to let me know if there was anything I could do to change the property once they start doing viewings and receive feedback. This all changed after I signed up. All communication from him stopped - in fact during our contract term nobody contacted me to discuss my property. Other agents would call me to check in. Two properties came for sale on my road with other agents and sold. Viewings would go ahead on my property and I wouldn't hear anything. After a few days I would follow up asking for feedback and it would go to voicemail so I'd have to wait for them to call me (to book further viewings). I would frequently be told; i) we haven't been able to contact the people ii) I didn't do the viewings but I'll ask the person who did to call you (they rarely did). There were times where they had feedback recorded on their system but nobody had bothered to tell me. Each time I explained that it's useful for me to have feedback because there maybe things I can do to get sold. I had this same conversation with at least 5 people but got the impression they didn't want to know. I would increasing receive calls from "L" in their central team to book viewings and I would also ask her for feedback but this would be referred back to the Farnborough office. I called my contact "T "and for a very brief period I received some feedback on viewings before this stopped again. It got to the point where I told them there's no point doing viewings if I never hear anything back. Things still didn't improve and it seemed I was getting very little from Bridges. I asked for feedback on a specific viewing and when our contract was due to end. I was told they didn't have this information so they'd ask T to call me. Of course he didn't, he was working that day but asked someone else to call me. I was told there is a system note that "TQ" had already called me with feedback which I had stated was incorrect. After the call I checked my phone records, text messages, voicemails and emails which confirmed the fact that they had not contacted me. So either they have lied about calling me or they've dialled an incorrect number and spoken to someone else about my property. I was told our contract had ended and he followed up by emailing me asking me to reply providing notice to end our contract! On the call he said they may have contacted my partner - this is also incorrect (and impossible) as I'm the sole seller, they do not have my partners contact details and my partner has had no involvement in the sale of my property. I replied providing notice to end our contract. I copied in T and the other person I had been dealing with, stating my concerns, as detailed above. Another agent who had sold a nearby property contacted me and was surprised my property hadn't sold. I mentioned I had found Bridges to be useless and he said he hears this a lot and he's actually taken on another property from them as the vendor has experienced similar issues to me. It was refreshing to deal with an agent who can be bothered to show interest in my property. I hadn't received a response to my email to Bridges so I followed up asking them to take my property off the market and how I get the key returned. I'd had enough. A few days went by I still hadn't heard anything so I followed up. I had previously used Bridges in 2017 to sell my previous property. I struggled to get a reply from my contact and after my property went under offer I tried to view properties they had advertised but they never came back to me so I never got to view them! I thought things would be better this time with the new contact but I was very wrong - things are far worse. Eventually the head of sales called and said he'd looked into my concerns. I stated I would never use Bridges again and remained unhappy but he had nothing to say so the call ended. I received a reply stating they had closed my complaint. To be clear it’s not resolved and this guy hasn’t listened to me as in the reply letter summarising our call he missed off various key points that we discussed. AVOID!

Leo · 22 July 2023

★★★★★ 5/5

Google

I can't thank the team at Bridges enough for the incredible service and support my partner and I received during the purchase of our first home. John Duffy and Ged Egan were both super helpful, friendly, reassuring and knowledgeable every step of the way. They went the extra mile to ensure that what can be a stressful and daunting process was smooth and enjoyable. I can recommend Bridges to potential buyers wholeheartedly. Thanks so much again guys!

Isabel · 18 September 2023

★★★★★ 5/5

Google

Bridges Estate Agents have been A+ from start to finish with renting my property. Clear communication at all times and have made the process so easy. Would highly recommend.

Matt · 16 February 2026

★★★★★ 5/5

Google

Camillla deserves a medal for putting up with my nonsense. Easy to contact. And does come back. Chased up, offered solutions. Bridges really stepped up.

Ross · 19 March 2026

★★★★★ 5/5

Google

I have recently purchased a detached property in Basingstoke. I arranged viewings with Bridges Estate agents and was welcomed by Ged who showed me two of them. He was very approachable and helpful with my questions and no pressure during the process. I was selected as a buyer one of the properties and Ged helped a lot to complete the purchase, he was very proactive, professional and always in touch. Excellent experience overall during the very stressful time. A massive Thank You to Ged especially and his colleagues at Bridges :).

JannyB · 15 June 2023

★★★★★ 5/5

Google

An absolutely amazing experience!!!! We decided to go with Bridges after meeting Ged!! Ged was brilliant - he understood our needs and championed our property and got us a offer within 3 weeks and we have just exchanged within than 3 months!!! The customer focus was unprecedented - Ged owned the process from start to finish!! He constantly kept us in the loop and was always around to help with anything no matter how daft the question! I can’t thank Ged enough. I must also pass on a huge thanks to John and the rest of the Bridges team in Basingstoke. I thoroughly recommend Bridges and I would use them again without any hesitation.

Emma · 15 June 2023

★★★★★ 5/5

Google

Easiest 5 STAR review of my life. Amazing service. So, circumstances meant I had to sell my home after only 6 months. With the ever increasing cost of living I was expecting to make a loss on my sale, however Ged and the team prevented that. Polite, friendly, honest and no sales waffle made going with Bridges and easy choice. The fact they sold for more than I went to market amd £16.5k more than I paid only 6 months earlier was a bonus. From advert to exchange in 8 weeks, pretty good! Next time I sell I will not waste my time getting multiple agents out and will skip straight to Bridges! Thank you!!!

A · 15 June 2023

★★★★★ 5/5

Google

We recently completed on the purchase of our house in Basingstoke having relocated from Wales. We were very pleased with the professional service we received. James, Ged and the team kept us informed every step of the way, promptly dealing with any queries we had. They were very approachable and friendly and provided us with a first class service. I would have no hesitation in using Bridges again and would recommend them. It was also nice to find they are located out of town in a nice location with plenty of free parking.

Jane · 15 June 2023

★★★★★ 5/5

Google

Looking for a Shared Ownership property, enquired about one, instantly I was reminded that someone actually wanted to help. John Duffy wasted no time, he arranged viewings, even though it seemed impossible that he could given the short notice and availability with working hours. But honestly he met me on time, courteous, down to earth, honest - you’re not always gonna see that: Introduced me to a Mortgage Adviser that equally was on the same level, honest and no fuss. There’s the point I can’t imagine Bridges letting you get taken for a ride either. My point with John is that he worked hard and it’s not over the line but he’ll get it there I have faith. Thank you Bridges, but thank you John. 👍

Darren · 15 June 2023

★★★★★ 5/5

Google

My first and main contact with bridges was John Duffy. I told him we were looking for a property for our daughter and what area/specifications we had in mind. We had a very limited area for our search and quite particular about how it should look. Well, he delivered, with exactly what she wanted, within 2 weeks. He kept us well informed throughout the process, is really approachable and I have no problem giving him my highest recommendation. Thank you John, good job.

Martyn · 15 June 2023

★★★★★ 5/5

Google

What should have been a very simple sale & purchase turned into one of the most stressful property experiences I've ever been through! Pretty much anything that could have gone wrong did go wrong, James and the team at Bridges were fantastic and helped us over every hurdle that threw itself in our path. Absolutely fantastic, above & beyond expectation efforts were put in right up to the wire in order to finally get us over the line and moved. Would wholeheartedly recommend Bridges to anyone wanting an estate agent.

Marc · 15 June 2023

★★★★★ 5/5

Google

If you're considering who to go with to sell your home - go with Bridges! Ged has been fantastic from start to finish. From the initial consultation where he listened to our goals for getting the house sold, provided advice and set up a plan of action for getting our place sold as quickly as possible - we had a concrete offer a week after our house went on the market (which we completed on today!), all the way to exchange and completion where he would check in with updates. His communication and manner has been fantastic and we always felt like we knew what was going on. Also, a special shout out to John as well for photographing the house and running some viewings for us too! I can't recommend the Bridges Basingstoke team enough, and I wouldn't hesitate to use them again.

Charlotte · 15 June 2023

★★★★★ 5/5

Google

James from Bridges in Basingstoke came to see me before Xmas and was fully prepared with details of other flats in my block that he had sold and the prices sold for and pointing out the differences and what price I could expect to get. After Xmas I said go ahead and he got several people round to view and he sold the flat within a week. Very helpful, knowledgeable and pragmatic, didn't over promise. Managed to exchange contracts within seven weeks, I was lucky to have a cash buyer. James also recommended Simply Conveyancing solicitors who were very efficient. Brilliant service I thoroughly recommend Bridges!

Vanessa · 15 June 2023