Belvoir Basingstoke reviews

UPDATE: Thanks for your email to which I have responded directly. I have now seen a transcript of a conversation you had on our webchat and also listened to 2 telephone conversations with staff in our office. During your first call, you stated that you worked for an agency and it was explained that we are unable to get successful referencing results for people employed in such a manner. This is a common problem and we are investigating possible solutions to this issue. On the second telephone call, I believe that you might have misunderstood the question and you stated that you had a full-time job. You were then confirmed for a viewing. Unfortunately, the current tenant had to cancel all viewings as a result of having Covid and you were informed that the viewing had been cancelled. I apologise for you not having received a call as promised on the web chat. Sadly the transcript was inadvertently sent to an inbox which is not monitored. I have made arrangements for such emails to be sent to the correct inbox in future. I am sorry that we are unable to help you, but I wish you all the very best in your endeavours to find a new home. Original response: Cecily, I'm sorry that something seems to have gone wrong with your interaction with us. If you'd be kind enough to contact me directly, I'd very much appreciate an opportunity to try and put matters right. We take customer satisfaction very seriously and this is borne out by the fact that the vast majority of our reviews are very positive. Please email me mike.jones@belvoir.co.uk so that I can start to look into matters.

Sharon, thanks very much for rating us.

Marian, thanks for taking the time to rate us. Much appreciated.

Thanks for taking the time to leave this rating.

Thanks for taking the time to leave this rating.

We have had a conversation with your husband and resolved issues to his satisfaction.

Victoria, we are saddened to see this rating. We are aware of only 2 issues with your purchase upon which you offered on 29th September and completed on 8th January. Given the many problems Covid has raised, this purchase happened very quickly. There was an issue where your broker failed to inform your lender of a renegotiation for which we surely cannot be held responsible. In addition, the vendor had someone collect keys which were not returned and on the day of completion, at our own expense, we had all the locks changed. We have tried to contact you to ascertain whether there were any other reasons for this poor rating, but we have been unable to contact you. Perhaps if there are other things of which we are unaware, you would be kind enough to call and ask to speak with Mike Jones, our Sales Director in order that he may try and resolve them.

Thanks for this rating Ramona. It's always good to see that our customers are happy. Mike Jones

Sai, thanks very much for this rating. Mike Jones

Richard, thanks very much for this. It seems like Tracey earned her keep with her efforts on your behalf! We're all very pleased you've been so happy. Sorry it's taken so long to respond. Mike Jones

Thanks. We really appreciate your feedback.

Vinay, thanks very much for rating us.

Having now telephoned you in order to see what we may learn from your experience of Belvoir, I have discovered that 3 of the 4 issues you mentioned during our conversation have nothing to do with us, since your tenancy is managed by your landlord. Two of the issues are maintenance related. You are also aggrieved by the fact that it is your landlord and not Belvoir who will be conducting your check-out. We have, therefore, been awarded 1 star in your review partly as a result of your landlord's inaction and partly in anticipation of an unsatisfactory check-out which has yet to happen and over which we will have absolutely no control or influence. We did recently inadvertently lock you out of your home, but we apologised and paid the cost of the locksmith's call-out. Whilst we have accepted responsibility for this, this is also partly down to the fact that your landlord gave you the key for only one of two locks, whereas we have keys for two locks. Nonetheless, we have made changes to our procedures to try and ensure that mistakes of this nature do not happen again. You expressed some surprise at receiving a call from me in which I stated that the reason for my call was not to try and persuade you to alter or remove your review. We genuinely own our errors and try and learn from any mistakes we make. The fact that there are so few bad reviews of us anywhere online is testament to the fact that we do care and that we generally do not make the sort of mistakes which result in bad publicity. I genuinely hope that your check-out goes smoothly and that you and your landlord arrive at an equitable conclusion. Mike Jones - Director.

Pedro, thanks for leaving this rating. We're glad that you've been pleased with our efforts.

Thank you for the five-star rating. We really appreciate your support.

Baz, thanks for taking the time to leave this rating. We appreciate it.

Thank you for the five-star review. We greatly appreciate the support.

Pete, thanks for taking the time to leave this rating.

Jane, thanks very much for taking the time to leave this rating.

Derek, thanks very much for taking the time to rate our service. We really appreciate your feedback.

Thank you for the five-star review. We greatly appreciate the support.

Steve, thanks for leaving this review.