Every review we hold for the Basildon office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAfter a couple of failed attempts to …
After a couple of failed attempts to purchase I've had my share of bad estate agents. Joe from Douglas Allen was a great help and I'm now in the process of exchange. A great company.
Edward · 13 October 2017
Agent replied · 25 October 2024
Dear Edward,So pleased to hear that you have finally found your dream home and that Joe and our Chigwell office were instrumental in helping you do this. Thank you very much for your 5 Star review and on behalf of all of us I wish you many happy years in your new home.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotHassan in East Ham helped my family…
Hassan in East Ham helped my family moving forward he has found perfect home for in write price. And gave us quality service. Really happy thank you so much a war
Moriyom · 1 February 2020
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotVery helpful and amiable
Nicolle @ Douglas Allen was very helpful from start to finish. Dealing with solicitors is always a pain, but together we managed to get the transaction sorted! I would definitely recommend Douglas Allen to anyone :).
Pamela · 3 November 2015
Agent replied · 25 October 2024
Dear Ms Leader,Thank you very much for your valued endorsement, particularly of Nicole, one of our team of Sales Progressors.I wish you much happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
TrustpilotExcellent service
As yet I have just listed my property with Douglas Allen Spiro and I have great confidence in them, based on my dealings with Nathan, the manager and his staff. 10 out of 10 so far!
Miss · 24 October 2015
Agent replied · 25 October 2024
Dear Miss M,Thank you for putting your faith in Nathan and his Wanstead team in selling your home. Their track record is truly exceptional and I have no doubt you are in safe and expert hands.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 2/5
TrustpilotNot impressed
Nice friendly approach but very forceful. Once I signed there was very little feedback as every time I spoke to someone in the office it was a different person and they all told me different information.
Ms · 21 June 2015
Agent replied · 25 October 2024
Dear Ms SchofieldThank you for your comments; we are very pleased to learn that you found our staff to be friendly. Passion and enthusiasm are essential in our industry however we are sorry if our enthusiasm ever came across too strongly. Our records indicate that the branch have been working extremely hard to find you a buyer, telephoning, emailing and texting numerous applicants in addition to arranging the open house events. We are sorry if feedback has been less than expected and have highlighted this to the branch. Please be assured that we are committed to selling your property and hope to secure you a purchaser in the very near future.
★★★★★ 5/5
TrustpilotGreat agents
Great agents, very helpful. Keeping you updated weekly with the interest and calls and texts that have been made for marketing. Stuart and Christy lovely people 5 star, highly recommend!!!
Tina · 25 April 2020
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
★★★★★ 5/5
TrustpilotA good experience.
Very good service. I received two offers over the asking price, following my open house event. All the staff at the Chingford branch were very helpful, and took the stress out of selling my house.
Jacky · 19 July 2016
Agent replied · 25 October 2024
Dear Ms Bunn,Thank you very much for your 5 Star score of our Chingford branch following the successful sale of your home for over the asking price. I realise that you are spoilt for choice when choosing which agent to use with many making promises however we just let our results and high regard for customer service do our talking for us!Our Chingford team will be delighted they have been able to help you so much.Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 5/5
Trustpilothuge thank you to nick
huge thank you to nick, Donna,Zak and jayden for all there hard work helping us get one step closer to our dream xx
Melissa · 3 November 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotJust bought my new property with…
Just bought my new property with Douglas Allen had the pleasure of Caroline dealing with my sale nothing was too much trouble always accommodated when I needed xtra viewings and answered all my questions was a pleasure and smooth transaction of buying a property
Scott · 27 February 2023
★★★★★ 5/5
TrustpilotJames Edge at Douglas Allen was very…
James Edge at Douglas Allen was very helpful, accommodating and honest. He was also very proactive in trying to find us a suitable property. I recommend this firm.
Georgina · 9 October 2020
Agent replied · 25 October 2024
Good afternoon Georgina,Thank you for your review, it's greatly appreciated. I'll be sure to pass along your kind comments. Kind regards,Danielle
★★★★★ 5/5
TrustpilotAndy Dumas has done a professional job…
Andy Dumas has done a professional job in getting my property sold. He has been polite and courteous and am so pleased with his efforts when showing my house to the now buyer.
Pat · 18 May 2018
Agent replied · 25 October 2024
Hi Pat,thank you for your 5 star review regarding Andy, It is always great to hear when our sales team deliver on service levels.I hope your sale runs smoothly and you will be happy in your new home.Thanks againRob WadeAssociate Operations Director
★★★★★ 4/5
TrustpilotWould recommend Douglas Allen cranbrook road
Douglas Allen was very helpful in the purchase process. Sales advisor Faheem would call regularly for updates and ask if any help was needed, thank you.
Naz · 2 March 2021
Agent replied · 25 October 2024
Thank you for leaving us your feedback! Best wishes,Wards of Kent
★★★★★ 5/5
TrustpilotExcellent service from all members of staff
I would like to say how happy I am with the service I received from Douglas Allen chingford this proves a point because I am a returning client you get what you pay for
Irene · 8 March 2017
Agent replied · 25 October 2024
Dear Ms Wainwright,Firstly welcome back and secondly thank you for your kind comments and 5 star review!! I am delighted that you are so happy with our service you are returning to us again and I thank you for your faith and custom.Kind regards,Jon Holden - Managing Director, Douglas Allen
★★★★★ 1/5
Trustpilotcowboy estate agents
cowboy estate agents, bunch of crooks in suits. they outright explained to me how the douglas allen process is taking bribes and that's how they will get the job done. once I said my religious beliefs does not allow that they laughed and ignored all my enquires and offers
Abdul · 3 August 2022
★★★★★ 5/5
Trustpilotgreat customer service
Hassan from the East ham branch has been very helpful and has provided excellent customer service. He is always informing me of various choices, is always very friendly and eager to help. Thank you!
Wendy · 16 February 2017
Agent replied · 25 October 2024
Hi Wendy,Thank you for commenting on your positive experience in dealing with the East Ham Branch. Hasan is a valid team member and im sure this service will continue until you move in to your new property.Thanks AgainRob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotFantastic experience
I purchased a property through Douglas Allen Woodford and had a fantastic experience. The staff were very friendly and helpful. Nothing was too much trouble.
Lana · 13 April 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotWe are really pleased with the service …
We are really pleased with the service we have received since Douglas Allen have taken over the management.Chloe Costa has sorted problems we had promptly and was very professional approachable and friendly .
Lynne · 30 November 2017
Agent replied · 25 October 2024
Dear Lynne,Our aim is always to ensure that we deal with any problems promptly and ensure that the owner has happy tenants in a quality property, this ensures that the investment for the Landlord is well looked after and also the tenant has a nice home to live in whilst they are there.Thank you for adding that we delivered on this service level, Chloe and the management team will always be around to help moving forward.Kind regardsPaul Ingleton - Associate Operations Director
★★★★★ 5/5
TrustpilotThe staff were really helpful
The staff were really helpful, and informative, and gave me clear transparent advice ill definitely be using services again in the future.
K · 4 November 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotVery friendly
Very friendly, personal and professional service from James and Jess at the Chingford branch and Natasha from head office. Would definitely recommend them
Claire · 26 August 2021
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotSouth Chingford Branch
South Chingford BranchI was very impressed with their marketing. My house was sold within 3 days.The staff were polite and professional at all times. I would have no hesitation in recommending this branch.Andrew
Andrew · 8 September 2017
Agent replied · 25 October 2024
Dear Andrew,Thank you for your review regarding the Chingford team. I am pleased that they sold your property quickly for you and hope you will be happy in your new home.Rob wadeAssociate Operations Director
★★★★★ 5/5
TrustpilotHassan Anwar at east ham branch was…
Hassan Anwar at east ham branch was very helpful and polite for all the times I have been interested in buying a property. Viewings well organised and very polite
Shelly · 1 February 2020
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
★★★★★ 5/5
TrustpilotGreat service, would (and have) recommend to friends
I have recommended to friends to use Douglas Allen, I also will be using them again for future transactions. Found the people friendly and knowledgable which was pivotal in completing on my first property.
Bobby · 10 April 2015
Agent replied · 25 October 2024
Hello, Thank you for leaving us your feedback! Many thanks,Douglas Allen
★★★★★ 5/5
TrustpilotChingford Douglas Allen
I Have been dealing with Kaitlin in the chingford branch. She has been very informative and friendly which had made me feel very relaxed in this whole process of buying.
Lucy · 9 June 2019
Agent replied · 25 October 2024
Dear Lucy B,thank you for taking the time to post your 5 star review regarding Kaitlin at the Chingford branch. I am pleased to see that she has been helpful towards you throughout your process.Thanks againRob wadeAssociate Operations Director
★★★★★ 2/5
TrustpilotPoor
Poor - self interested, do not trust them to negotiate with your purchaser. But paramount to that; Don't sign a fixed price deal - that was our undoing. refers to:South Chingford branch.
Aj · 23 November 2017
Agent replied · 25 October 2024
Dear aj Thank you for taking the time to provide us with your feedback and naturally we are concerned to read your comments. As we are unable to ascertain the branch that you instructed or the property that your review relates to, we would kindly ask you to contact us on 01702 540802 so that we may take some further detail from you. Thank you. Kind regardsCustomer Relations
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