Trusted Agent profile · Basildon
★★★★★
2,000 reviews across 2 platforms
67 Southernhay, Basildon, SS14 1EU, SS14 1EU
Douglas Allen's office in Basildon, at 67 Southernhay, is rated 4.7 out of 5 across 2,000 reviews on two platforms, including 239 Google reviews rated 4.8.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
1/5
TrustpilotBooked a viewing through Holly
Booked a viewing through Holly! When we got there the owner of the house said that he already accepted the offer and all the viewing has been cancelled. She didn’t even informed me about this! Wasting our time!! Really poor communication! Called to her and didn’t reply to my call!!!
5/5
Trustpilotgizem speaks perfect Turkish and has…
gizem speaks perfect Turkish and has been very helpful and friendly it’s so nice to have a Turkish estate agent working at Douglas Allen ... had a great experience 😊
Hi Iskender,Thank you for posting your 5 star review regarding Gizam in our Chingford office. It certainly is a bonus for us to have her working within our office and hope she has make your life easier.Rob WadeAssociate Operations Director
5/5
TrustpilotSales people at Douglas Allen
The sales people at Douglas Allen are very easy to deal with, not pushy at all. Very helpful and friendly. Honest and not just telling me what they thought I wanted to hear.
Dear Mrs Wright,Thank you very much for reviewing your experiences of dealing with our staff. Apart from being trained to the highest level (Sunday Times Gold award for Training and Investors in People accredited) our staff share a passion for helping every customer achieve their dream move. I feel certain that they will continue to impress you.Kind regards, Jon Holden, Managing Director, Douglas Allen
5/5
GoogleWe’ve had a good experience with Douglas Allen, Basildon, in the process of buying our first home. Greg, the branch manager was extremely helping during the process and helped secure our offer. He provided us with updates throughout the process. We would definitely recommend them!
5/5
TrustpilotA very professional and efficient service
Douglas Allen sold my home within two weeks of it being listed. From that point to completion, the service I received was always prompt, curteous and professional. I would recommend them unreservedly.
Dear Ms Denton,Thank you very much indeed for your kind words and 5 Star review of service and results you received whilst selling your home through Douglas Allen. We always appreciate that you are spoilt for choice when it comes to choosing which agent to appoint to sell your home and there are a lot of 'wild promises' made. We prefer to let our actions and results do our talking for us and I am delighted that we were able to help you move home successful.Thank you very much for your custom.Kind regards, Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotVery good experience
James at the Woodford branch was incredibly helpful when I was looking for a house and really understood what I was looking for. Would definitely recommend.
Good afternoon Lana,Thank you for your lovely review about James from our Woodford branch. He is a real asset to the team, who I'm sure would greatly appreciate your comments. Kind regards,Danielle
5/5
TrustpilotDouglas Allen East Ham Branch
Douglas Allen East Ham BranchMaureen and Natasha are very professional and helpful. My property was sold within 1 week! Excellent communicationbetween us .I would give 10 stars if I could.
Dear Margaret,Thank you for your 10 star recommendation, I will pass on your thanks to Maureen and Natasha for their help and professionalism something we always strive to do on every occasion.I wish you the best for the future and look forward to helping you again at some time.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotViewing
Emma has provided excellent service and always willing to answer any outstanding questions. Out of all agents I have worked with, she has been by far the best. I highly recommend her!
Dear Ricky,Thank you for recognising the help you have received from Emma at our Chadwell Heath office, she will be chuffed that her efforts have been recognised through your 5 Star rating.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotDefinitely recommend
Highly recommend Douglas Allen to anyone. Swift, professional service, second to none. Delivered the sale of our house as promised. A great team, Michael, Adam, Ben and Adrian. Thank you so much.
Jo, Thank you for taking the time to add your feedback, our team at the Hornchurch office appreciate this, As you have confirmed it is always our aim to help our owners achieve their dream move within the timescales required. With our planned and structured approach, not only do we focus on achieving the sale, we look at using our marketing strategy to ensure we reach the widest audience and build competition focusing on gaining the best price possible with a wide choice of buyers for you. I am very pleased that this has worked for you and I would personally like to wish you the best with your move. Kind regards Paul Ingleton Associate Operation Director
5/5
TrustpilotA high level of customer service provided.
I had been looking to purchase a property for a while but once I registered with Douglas Allen - East Ham, it took just a year to find and purchase a properly.
Dear Mamoon,Thank you for your 5 Star review of our East Ham office. A year sounds a long time to find a property so I am presuming that you were looking for something that was in short supply? I am glad that our team were able to help you throughout this extended period.I wish you many years of happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotTai and Ella have both been really…
Tai and Ella have both been really helpful and communicated really effectively while I have been navigating my first property purchase, answering any questions I have ever had. Tai showed me around the property and answered any questions I had. Thank you for all your help.
5/5
TrustpilotMarketing a house sale
Excellent service from Simon who has guided us through the procedures and also Wayne who gave an excellent first impression of the estate agents. Feel we are in good hands thank you
Dear Mrs Foster,Sincere thanks of taking the time and trouble to write of your experiences concerning our Basildon branch and in particular Simon and Wayne. Both have long, successful careers at Douglas Allen and I feel confident to totally agree with you that you are indeed in "very good hands!" I wish you all the best with your home move.Regards, Jon Holden, Managing Director, Douglas Allen
5/5
GoogleWe moved to our new home recently through Douglas Allen - Basildon.The service got from them was smooth and straight forward.My advisors (Ms Joanna & Jodie) handled everything nicely with excellent customer service which was too helpful for us. Many thanks to this team.
1/5
TrustpilotWorse agency ever
They don’t care at all , are making checks over checks and nothing more , I was trying to rent a property with them and they ask my for so many things. Do not try to take anything with them they are bad . Didn’t gave me my deposit back .
5/5
TrustpilotRay Helped us find a property that was …
Ray Helped us find a property that was exactly what we were looking for and also helped us negotiate with the seller to get a price which suited us. ThanksAndy
Dear Mr Bunt,Thank you so much for your feedback regarding Ray at our Wanstead office and your 5 Star review, he will be absolutely chuffed he was able to help you achieve your 'dream move'.On behalf of the whole team I would like to wish you many years happiness in your new home.Regards,Jon Holden - Managing Director
5/5
TrustpilotAbsolutely amazing and so helpful
Absolutely amazing and so helpful. Was going through the process of sell/buy during COVID19 and so much support I have received was amazing. Thank you
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
GoogleSelling our house with Simon at Douglas Allen. Third time we have bought and sold with them. Very happy with the service every time and would recommend.
Hello, Thank you for leaving us your feedback! Best wishes, Douglas Allen
4/5
TrustpilotReally pleased with the level of service
We are really pleased with the level of professional service currently been received from the East Ham Branch team, namely Maureen, Natasha and Maria, with sale of my parent's property.
Dear S Sandu,Thank you for posting your review regarding Natasha , Maureen and Maria. Its was great to see that you were really pleased with the level of service from them . It would be good to hear what they could have done to make this a 5 star review?thanks againRob WadeAssociate Operation director.
5/5
TrustpilotCarl Clennell
We have been very impressed by the friendly, professional and efficient service provided by Carl Clennell, both over the telephone and in person. He quite clearly takes his job very seriously.
Dear T Scott, Our aim at Douglas Allen is to always deliver the best level of service possible to all clients. I am really pleased to hear that Carl of the Billericay office has delivered on the service levels we are looking for. I will pass on your comments to him. Thank you for taking the time to add your feedback.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotAmmer’s review
Ammer did a great job in the sale of my property. He kept me well informed throughout the whole process and was very professional at all times.
Hi Jannie,Thanks for posting your review regarding Ammer in the Walthamstow office. It is always lovely so hear that that he has bee professional at all times during the process.Thanks againRob wadeAssociate Operations Director
5/5
TrustpilotExcellent service
Excellent service, very professional, very prompt at responding to queries and excellent at keeping you informed of progress regarding viewings/offers.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotGood conveyancing progress tracking
Really impressed in a way they were chasing the seller and buyer solicitors and update the status to the customer at regular interval and complete the exchange of contract on time.
Dear Ramesh,I am glad you found the services of both our Sales Progressors and Conveyancing Panel so helpful during your transaction, many customers of ours find this service invaluable in what can be a stressful time.I am glad your move happened to your schedule, thank you very much for using Douglas Allen.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotBasildon Office
Had great service from Douglas Allen, especially from Lucy at the Basildon office, who has gone above and beyond to sell our property during lockdown!
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
5/5
TrustpilotDouglas Allen Basildon branch …
Douglas Allen Basildon branch Chole and Abbie are very professional and helpful.we got a rented home within one week Excellent communication between us I would give full stars.
Hi Jamie,Thanks for your 5 star review ! Great to see the Girls acted so swiftly for you and got the result you needed.Thanks againRob WadeAssociate Operations Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Douglas Allen's Basildon office has 2,000 reviews across two platforms: 239 on Google, 1,761 on Trustpilot (across the whole business).
Douglas Allen Basildon is rated 4.7 out of 5 across all 2,000 reviews, and 4.8 out of 5 on Google from 239 reviews.
Douglas Allen Basildon, 67 Southernhay, Basildon, SS14 1EU, SS14 1EU.
