Trusted Agent profile · Basildon
★★★★★
2,000 reviews across 2 platforms
67 Southernhay, Basildon, SS14 1EU, SS14 1EU
Douglas Allen's office in Basildon, at 67 Southernhay, is rated 4.7 out of 5 across 2,000 reviews on two platforms, including 239 Google reviews rated 4.8.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotAmazing service
Hasan at East ham branch is soo professional and very helpful. He was very kind and would give good advice.i have no hesitation in recommending him. A1 service from a nice person. Thank u soo much for ur help
Thank you for leaving us your feedback! Best wishes,Douglas Allen
5/5
GoogleReally helpful and friendly team
Hi Oscar, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been. Best wishes, Douglas Allen.
5/5
TrustpilotDouglas Allen was really helpful with …
Douglas Allen was really helpful with our property research! They provided excellent service from start to finish in the purchase of our house.Jordan always responded quickly to my emails and telephone enquiries. Thank you again for your help!
Dear Ms Sztomber,Thank you very much for taking the time to post your 5 Star review of our Chigwell office and in particular how Jordan was instrumental in helping to find you your ideal home.On behalf of everyone here I wish you many years happiness in your new home.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotGreat team at Douglas Allen Chingford
Very friendly service from everyone at the Chingford office. Special mentions for Kaitlin and Shana who both take the time to remember what I'm looking for and to send me potential properties. Much appreciated!
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
TrustpilotDouglas Allen East Ham
We sold our property in East Ham recently with Douglas Allen. The branch manager Maureen Grey organised the sale and with the advantage of of Douglas Allen Conveyancing Service the transaction was absolutely stress free. Barbara and Peter Hollick
Dear Mr & Mrs Hollick,Maureen will be thrilled that her efforts have been rewarded with your 5 Star review of the service you received from her and her East Ham team. It is also kind of you to mention our Conveyancing service too, they work in close partnership with our team of Sales Progressors to try to eliminate many of the stresses normally encountered in property transactions and I am pleased that you have found this to be the case.I know that there are many agents to choose from so I would like to thank you for making the decision to use Douglas Allen and am pleased that it would appear you are glad with your choice!Thank you for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotI purchased a property through Douglas…
I purchased a property through Douglas Allen they provided me with excellent service kept me upto nothing was ever to much for them special thanks to carly
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
1/5
TrustpilotUseless
Do not use! Charge high fees for next to nothing service and when you complain you just get ignored even by MD!!! He puts all these videos on Social Media and can't even address problems that arise.
Dear AR,I am unaware of any complaint you have made however will be only too willing to look in to any concern you have. Please email to me direct at head.office@douglasallen.co.uk.Thanks,Jon Holden - Managing Director
5/5
GoogleI cannot fault Douglas Allen and their employee's! Ellie, Lucy and Ryan have all been very helpfull with getting my flat on the market quickly and stress free! Highly recommended!PositiveResponsiveness, Professionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotFantastic to work with!
The team at Douglas Allen has been so great to work with. Ben and the whole team are very friendly and communicative and have made the process nice and easy. Highly recommend this team!
Hi Alyssa,Thank you for posting your 5 star review regarding Ben and the team in our Brentwood office.It is always great to see that hey are making the process easy by keeping you up to date with everything.RegardsRob wadeAssociate Operations Director
5/5
TrustpilotGood service
Had a consultant from chadwell Heath branch called Michelle and she explained everything thoroughly and she is at the end of the phone with any questions I need to ask really feel comfortable talking to her Highly recommend
Dear Mrs Higgins, thank you for taking the time to add your feedback, we are aware that moving home to many people is always a time where help is needed, right from the first call until you make the move. I am pleased that Michelle is delivering on our promises and being available to help wherever the need is. Please feel free to ask for anything and we can either help or point you in the right direction.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotHasan in the East Ham branch has been…
Hasan in the East Ham branch has been consistently kind and knowledgable - he has taken the time to understand what I am looking for, and been supportive through out the process. Thank you!!
Dear Mr Kehat,Thank you for your 5 Star review and kind words regarding the service given by Hasan at our East Ham office.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotJust to say what a great service…
Just to say what a great service Christy from your wickford shop done for us she was very good keep in touch with phone calls keeping us updated with new properties she was very good
Dear Tony, keeping in regular contact and ensuring that we are helping you find the right property where possible is always our aim. Many agents now rely on letting the internet find the right buyer, although we know that many of our sales come solely by fully understanding the client and then offering the VIP service to ensure we do everything possible to find them their ideal home.I wish you all the best for the future and remember we are there to offer any help or assistance you may need moving forward.Kind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotSpencer in Douglas allen never failed…
Spencer in Douglas allen never failed to keep me updated he is always there just trying to help I would have no hesitation next time to use spencer! Thank you spencer for all your help!
Dear Mr C Thank you for your feedback on Spencer at Wickford office. Helping our customers and keeping them updated is key to our business.We will be more than happy to help in anyway we can moving forwardKind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotFantastic...
I would like to thank the whole team at Douglas Allen, from putting in an offer to sorting the solicitors to the amazing mortgage lady to feeling supported at every stage, I cant thank them enough... Thank you
Dear Ms Smith,It's our pleasure!!Keeping everything under 'one-roof' i.e. the estate agent, conveyancing, arranging the mortgage etc. can be the difference between a smooth or a stressful transaction and we take enormous pride in all of these essential services.Thank you so much for choosing to use our company and for posting your comments, it's always nice to get feedback.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotWe would recommend Douglas Allen…
We would recommend Douglas Allen because the whole process from putting house on sale to completion was excellent. The staff are so polite, cutetous and really do their job with you in mind all the time.
Dear Mr Haris,Thank you so much for your 5 Star review of Douglas Allen and your kind words regarding our staff. We call the level of service we provide 'Outpassioning' which means to go beyond expectations and I am glad you have seemingly benefited from this.Regards,Jon Holden - Managing Director
5/5
TrustpilotGreat Estate Agents to Work with!
Very pleased and Happy with Joanna & Jodie! Purchased a investment proerty in Basildon, they both helped me find professional and great tentants in a short amount of time. Both very professional, friendly and organised with everything, hope to keep the working relationship in the future.
5/5
TrustpilotWaqas at Chadwell Heath guided us…
Waqas at Chadwell Heath guided us through the sales process to secure our new home and was available & helpful throughout. Super easy to contact and always willing to help. Highly recommend.
Dear Mr Duggan,Thank you for taking the time to post your 5 star review regarding Waqas in our Chadwell Heath office. It is always great to heat that our staff are helping and guiding our customers through the buying process. I hope your move goes well.Kind RegardsRob WadeAssociate Operations Director
5/5
TrustpilotHelen st Douglas Allen
We first met Helen when she showed prospective buyers round our house, she automatically engaged with people, she was warm and friendly. Well done Helen the first people you showed round was the buyers, your a natural.
Dear Ms Lewsey,Thank you for your kind words regarding Helen. When it comes to selling your home it's important to know that your property is in good hands and you certainly are with Helen and our Brentwood office.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotJordan at douglas allen was really …
Jordan at douglas allen was really helpful when helping me and my mrs find a place. We didn't find with douglas allen in the end but he was helpful right to the end. Real top man.
Dear Dan,Thank you very much for your feedback and 5 Star rating of our Chigwell office and in particular Jordan. He will be absolutely delighted you have recognised him in this way and will be ready to do so again when you decide to move again in the future.Best wishes for life in your new home.Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotJess and Kaitlyn at Douglas Allen…
Jess and Kaitlyn at Douglas Allen Chingford helped us all the way with purchase thanks for their advice. And for the advice from Tasha at the Basildon branch. Thanks again guys billy and Sam
Hi Sean, Thank you for taking the time to post your 5 star review regarding service that you received with Kaitlin and Jess in the Chingford office along with Natasha the sales progressor at Basildon.I hope you will be happy in your new home.Rob WadeAssociate Operations Director
5/5
TrustpilotRiana Begum in East Ham branch is very…
Riana Begum in East Ham branch is very nice person. Looked after me all the way from viewing to exchange of contact. Gave me 5 star service. Thanks. Riana Begum
Good afternoon Kam, Thank you for your lovely review regarding Riana. We are glad you felt she offered you a 5 star service. I will be sure to pass on your comments. Kind regards,Danielle
5/5
TrustpilotFriendly professional service.
Straight forward and professional to deal with. Staff all very friendly and had my property viewed many times and offer accepted in the time it took the previous agent to get one viewing. Very happy customer.
Dear Jim,Thank you for your comments and 5 Star review!We understand that there are many agents to choose from most of which are very 'confident' in what they can achieve. We prefer to let our results and comments from customers like yourself do our talking instead.Many thanks for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
Trustpilotselling of house
ray and matt have been exellent in sorting out the selling of my house and would highly recommend them to anyone... outstanding .they managed to sell my house when no other estate agent could.
Dear Mr Jordan,Thank you very much indeed for taking the time and trouble to post this 5 Star review, I am delighted to hear that our Wanstead team were so successful in selling your home. We never fail to realise that there are many agents to choose from however I can safely say that none of them offer the range of services and methods that we do that we know are so effective as you have found. Above everything else though is the professionalism of our staff and Ray and Matt will be delighted with your appreciation of their efforts.On behalf of the whole team, thank you for your custom.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotAfter a couple of failed attempts to …
After a couple of failed attempts to purchase I've had my share of bad estate agents. Joe from Douglas Allen was a great help and I'm now in the process of exchange. A great company.
Dear Edward,So pleased to hear that you have finally found your dream home and that Joe and our Chigwell office were instrumental in helping you do this. Thank you very much for your 5 Star review and on behalf of all of us I wish you many happy years in your new home.Kind regards,Jon Holden - Managing Director, Douglas Allen
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