Trusted Agent profile · Basildon
★★★★★
2,000 reviews across 2 platforms
67 Southernhay, Basildon, SS14 1EU, SS14 1EU
Douglas Allen's office in Basildon, at 67 Southernhay, is rated 4.7 out of 5 across 2,000 reviews on two platforms, including 239 Google reviews rated 4.8.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotMiss Johanna - Best real-estate ever
Miss Johanna really helped me in finding the exact home that I was looking for. No other real-estate agent came for the viewings so professional. She was prepared with all the information I needed, she took care of everything.
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
4/5
TrustpilotProfessional Service.
I have been to the branch and was on the phone to the team a number of times. My calls were always returned and messages was passed on. This is not the first time I deal with them and I have come back.
Mr Girgas,Thank you for posting your kind comments and thank you for returning to Douglas Allen!I feel sure we will be able to continue to bestow you with the highest level of service.Regards, Jon Holden, Managing Director, Douglas Allen
5/5
GoogleVery good experience with Luke who I spoke to and had lots of advice and recommended and booked me and my partner in with Morgan the mortgage advisor who was also very helpful! Would definitely recommend!
5/5
TrustpilotChadwell Heath Branch
Recently sold house in Seven Kings through D & Allen.First point of contact was through Gizem and Les,both very helpful and approachable.Very professional process with an exceptional high number of offers.I would definitely recommend all staff in this Branch.P&J Baker.
Dear Mr & Mrs Baker, thank you for adding your thoughts on both the service received and the success that our team at Chadwell Heath had. As you confirmed it is the professional process and approach that ensures we receive the highest interest and offers allowing you to have the best choice of buyer helping you move forward on your life's journey.I wish you all the best for the future and if we can be of any further help, please let us knowKind regardsPaul Ingleton - Associate Operations Director
5/5
TrustpilotAndrew and other members of the Douglas Team were professionals
The team acted professionally to a reasonable extent but Andrew stood out as being consistent and exceptionallly competent in the discharge of his duties with a human face that transcends hitherto professional disposition He is the human face of Douglas AllenDr. Kasumu
Hi Samuel,Thank you for your comments regarding Andrew and the team. Andrew looks after the after sales as you know to ensure that things progress to a exchange of contracts. This sometimes can be quite stressful but it sounds tlike he done a good job for you.RegardsRob WadeAssociate Operations Director
5/5
TrustpilotBuying new home
All team at chingford where extremely helpful at making the buying process as easy and pain free as possible and now I am moved in to my dream home, thank you and hope to work with you again in the future.
Dear Mr Y,Thank you for posting your 5 Star review regarding my Chingford office. It's great to hear that you have now moved into your dream home . We all known that moving can be stressful so it is nice to see that the team in Chingford made it easy and pain free.I hope you will be happy in your new home.thanks againRob wadeAssociate Operations Director
5/5
TrustpilotA very satisfactory experience with…
A very satisfactory experience with Douglas Allen, especiall with Joanna Martin, who wasexceptional and extremely professional in her conduct. She was pleasant, very helpful. patient and highly experienced and made the whole experience comfortable and smooth for me. I will definately be recommencing Douglas Allen to my family and friends.
5/5
TrustpilotHeather and Tricia and the whole team …
Heather and Tricia and the whole team were fantastic. We were first time sellers and they supported us throughout the whole process.They were always on hand to repsond quickly and effeciantly to any queries we had.Would highly recommend the whole team
Dear Ms Stewart,Thank you very much for your kind words and 5 Star rating of our Loughton office, both Heather and Tricia are true property professionals and always go out of their way to help our customers.When it comes to deciding which agent to instruct to sell your home we never forget the responsibility we have to deliver the very best of service and the whole Loughton team will be delighted that your move has gone so well.Thank you very much for your custom.Regards,Jon Holden - Managing Director - Douglas Allen
5/5
GoogleWe really appreciate the place and the timeliness of its processing. Also i would like to commend our agent Mr. Nathan Davis for doing a great job.PositiveResponsiveness, Quality, Professionalism, Value
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotQuick and Easy
From the first point of contact to the House going on the market, everything has been handled speedily and efficiently. The valuation has been above our expectation and the marketing photographs look amazing. We look forward to achieving a sale very soon.
Dear Mrs Crawley,Thank you for your feedback and I am pleased that you have been impressed with the service you have received from Douglas Allen. We take much pride in the high standard of our marketing, using professional photographers to get amazing shots to really attract interest as you have witnessed for yourself.You are in good hands and I am sure our team will achieve that sale you are looking for very soon.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
Trustpilotexecellent
I went with Douglas Allen for their general interest in me getting the best price for my house.From day one they have been execllent,no.hard sell tactics like a few other estate agents i could name.I had a great team on the case.
Dear Mr Soane,It is kind of you to post these comments, thank you very much for your feedback, I am delighted you have given our service a 5 Star rating and have noticed the difference between ourselves and others in terms of achieving the very best price on your behalf, this is something we very much pride ourselves on. Whilst this is an easy claim for an agent to make, we set about actually achieving this for our customers.Thank you very much for entrusting your home with Douglas Allen, I am so glad we were able to repay your faith in us.Regards,Jon Holden - Managing Director, Douglas Allen
4/5
TrustpilotHouse sale
I thought the Chingford branch were very professional, they took a lot of the work off of me , and kept me updated on progress. I liked the feedback webpage from viewers giving their opinions. I would recommend them.
Him Steve ,Thank you for posting your 4 star review regarding the Chingford team . It was pleasing to see that they kept you fully up to date and posted on the progress and the fact you would recommend them. I would like to ask what would have been required to give them a 5 Star review. RegardsRob WadeAssociate Operations Director
5/5
GoogleOutstanding customer service from Les and Spencer. I'm selling my late father's property and through this difficult period of time with their professional approach we achieved our goals. Btw nice cup of tea Spencer.
Hello, Thank you for leaving us your feedback! Best wishes, Douglas Allen
5/5
TrustpilotVery helpful staff
I found the staff at Douglas Allen to be very polite and helpful and were there for me from the beginning of the purchase right through to completion. Would recommend them to anyone wanting to buy a property.
Dear 'Candidate',Many thanks for your 5 Star review and kind words.Regards,Jon Holden - Managing Director
5/5
GoogleDouglas Allen's customer service and attention to detail far exceeded that which we experienced from other agents we dealt with.PositiveResponsiveness, Quality
Hello Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotParis Hall - Chadwell Heath
Excellent lettings service from Paris Hall at the Chadwell Heath branch. From initial enquiry, through to completion of tenants she has been great. Professional and very knowledgeable. I would not hesitate in recommending her services - thank you very much!
Dear H Lam, It is very much appreciated that you took the time to add your thoughts on Pairs and Douglas Allen Lettings. It is so important to all our clients that they receive a professional and knowledgeable services especially where Lettings are concerned. This is an area of business that unless managed correctly can cause problems. Having our Customer Property Care centre certainly ensures that we follow through and offer the right advice. We look forward to working with you moving forward and continue to deliver the service that you have already had. Please let all your friends and family know we are here to help when they need us.Kind regardsPaul IngletonAssociate Operation Director
5/5
TrustpilotIncredibly Professional!!
Incredibly Professional!!Anyone looking to buy or sell a property should contact Jake Cuthbert - Douglas Allen Chingford Branch. A true professional! The level of service he provides is fantastic. He is patient, listens carefully to our requests and only sends properties that match our criteria. Others could learn from his professional and kind manner. Great job!
4/5
TrustpilotI am a portfolio landlord with quite a…
I am a portfolio landlord with quite a bit of experience. Very happy with the letting agent service provided. Abbie Wilson arranged the letting, and, as well as being very professional, she was lovely to work with.
Dear Mr Dowling,Many thanks for your kind words regarding Abbie at our Basildon Lettings operation. Abbie is a 1st class lettings professional and I am glad that her 'premium service' shone through.We hope to be given the opportunity to provide a similar level of service on the rest of your portfolio.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotMy wife and I were shown a property by …
My wife and I were shown a property by Spencer Johnson, he was polite, courteous and very knowledgeable. We would have no hesitation in recommending the company or returning for their help if our plans change in the future.
Dear Mr Franklin,It is very kind of you to take the time and trouble to post this 5 Star Review. Spencer has made an extremely impressive start to his career at Douglas Allen and I am sure he will be absolutely delighted that you have recognised him in this way!I hope your home-hunting is going well and please let us know if we can help you in any way.Regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotOutstanding!
Cant fault any of the team that have helped me so far! Greg and Caroline have been outstanding with their caring helpful outlook!Nothing is too much bother for them,they are so friendly and couldnt be any more helpful! I know i chose the right team to help me move! Thanks all ! x
5/5
TrustpilotTop marks for Alex Harding of Douglas…
Top marks for Alex Harding of Douglas Allen we found him to be very helpful, courteous and polite with a good knowledge of the industry we would not hesitate to use Douglas Allen again and would definitely recommend them to our friends and family Stephen and Sue
4/5
TrustpilotReview of Services
So far we have had an excellent service with Simon & his team at the Basildon branch. It is early days at the moment as the open day has not taken place yet, but so far communication has been brilliant.
Dear Miss & Miss Higby,Thank you very much for your kind words relating to Simon Hiatt and his team at our Basildon office. I hope your Open House goes well and feel sure that Simon will achieve for you the result you wanted.Regards,Jon Holden - Managing Director, Douglas Allen
4/5
TrustpilotRating
My experience with you has been quite good so far. Your whole staff is quite curtious and aware of what's happening around. They are good with sales tactics. I have to wait to comment more till my sale is complete.
Dear Mr & Mrs Misra,I am pleased to hear of your kind comments regarding our staff and feel sure they will do everything they're capable of to keep impressing you until your sale has completed.Kind regards,Jon Holden, Managing Director, Douglas Allen
5/5
TrustpilotI was really impressed with the service…
I was really impressed with the service I received with Douglas Allen, particularly from Alex. I was always kept up to date with properties that matched my criteria and I appreciated his honest and friendly approach.
Dear Mrs Robinson,Many thanks for taking the time to post your 5 Star review, Alex is very experienced and really listens to understand what his customers requirements are. I hope he helps you find your dream home!Kind regards,Jon Holden - Managing Director , Douglas Allen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Douglas Allen's Basildon office has 2,000 reviews across two platforms: 239 on Google, 1,761 on Trustpilot (across the whole business).
Douglas Allen Basildon is rated 4.7 out of 5 across all 2,000 reviews, and 4.8 out of 5 on Google from 239 reviews.
Douglas Allen Basildon, 67 Southernhay, Basildon, SS14 1EU, SS14 1EU.
