Trusted Agent profile · Basildon
★★★★★
2,000 reviews across 2 platforms
67 Southernhay, Basildon, SS14 1EU, SS14 1EU
Douglas Allen's office in Basildon, at 67 Southernhay, is rated 4.7 out of 5 across 2,000 reviews on two platforms, including 239 Google reviews rated 4.8.
Every review we hold for the Basildon office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Service from the Chadwell Heath Team
The service from the Chadwell Heath team was very smooth and made selling the house incredibly easy. Michelle Hawthorne the Branch Manager took the time to go through all the details with us and made us feel comfortable to sell through her branch.
Hello, Thank you for taking the time to leave a review. Many thanks,Douglas Allen
5/5
TrustpilotI feel comfortable going with Douglas…
I feel comfortable going with Douglas Allen Estate Agents, they really made my moving house so easy.More grease to their elbow!
Hi Florence,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how easy they were able to make your move.Best wishes,Douglas Allen.
5/5
TrustpilotVery helpful and friendly members of…
Very helpful and friendly members of staff. Was a pleasure to work with them and they were extremely helpful and efficient in helping me purchase my first property. Can't thank them enough and highly recommend! When i sell my place i will definitely be going back to them.
Dear Mr Reddy,Thank you very much for posting your 5 Star review. Buying your 1st property can be a daunting experience and I am very glad that we helped you through this process.On behalf of all of us I wish you many years of happiness in your new home.Kind regards,Jon Holden - Managing Director
5/5
TrustpilotAbsolutely amazing estate agency to…
Absolutely amazing estate agency to deal with. Thoroughly professional and honest in guiding through the whole process. Special mention about "Shana Jagger " who is very enthusiastic, focusses on the needs of the individual clients and helps in all possible ways.
Thank you for taking the time to leave a review. Best wishes,Douglas Allen
1/5
TrustpilotUnprofessional, inaccurate and lazy service
I asked for a valuation of my ground floor flat that benefits from its own private garden and allocated car parking space. Greg at Basildon offered a “desk top” valuation. This is not only unprofessional and lazy but something anyone can do.
5/5
GoogleCaroline she did viewing, spot on all the time. She has lots of advice and always very helpful.
Hi Abi, Thank you for leaving a review! It's great to hear how positive your experience with Caroline has been. Best wishes, Douglas Allen.
5/5
TrustpilotFrom viewing to completion sarah and…
From viewing to completion sarah and douglas supported us very positively.Apart from couple of occassions where they were hepless, we finally managed to complete the purchase safe and sound.Any query raised, dealt prompltly.Hope to see them again with next purchase for kids.Best of luck to them
Dear Waqar,Many thanks for taking the time to post your 5 Star review regarding the service you received when buying through our Chigwell office.On behalf of the team I wish you much happiness in your new home.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotWe recently received such straight…
We recently enquired about renting out a property to which the team responded quickly booking a face to face home appointment. We received such helpful , straight forward, balanced , realistic and factual information from Joanna , a member of the team. We had felt quite overwhelmed by the process however she brought clarity and calmness to the process.
5/5
TrustpilotExcellent service
Excellent service We recently visited the Chadwell Heath office in quest of finding our family home, on arrival we instantly felt welcome, Michelle and Michael gave us plenty of useful advise. They are a credit to Douglas Allen and I will recommend them to friends and family.
Dear Ipek, Thank you for adding your thoughts about the service that you received from our Douglas Allen office. Being able to offer useful advice and making you feel welcome are the key service we would be looking to offer. I will pass on your comments to both staff and hopefully we can offer you a premium service for the future.Kind regardsPaul Ingleton - Associate Operations Director
1/5
TrustpilotDouglas Allen give agents a bad name!
We sold and purchased a property through Douglas Allen earlier this year - never again! Before we got started, the sales manager handling our sale attempted to orchestrate the signing of the contract so that we lose our right to cancel the agreement, they aggravated our vendor to the point the manager of the wanstead branch was moved, they lacked tact and compassion when negoiating our sale, to a point we had to apologise to our buyer on their behalf, and as for the quality of marketing, our 2-year old could have done better job. We ended up writing the property description and overseeing the photographer ourselves as the first attempt was so poor. They certainly weren't worth the £8K commission!
5/5
TrustpilotExcellent service by the whole team at Douglas Allen
Excellent service by David and his sales team who managed to sell my niche property in a downward market at a fair price. A special thanks to the Sales Progressor, Chelsey, who went beyond her role to help me and offered a caring and professional service.
Dear Melanie,Thank you for taking the time to post your 5 star review regarding David and his team along with Chelsey the sales progressor who have all helped you on your journey with their caring and professional service.Thanks againRob WadeAssociate Operations Director
5/5
TrustpilotA big thank you
A big big thank you to jess, Natasha, James and Tanya and all staff at chingford branch. They all really went out of there way to help us. Very friendly, helpful and professional. Would highly recommend. Couldn't of done it without you. Thank you all so much. Jenny
Hi Jenny,Thank you for your glowing reference regarding the Team in my Chingford office. As a company we pride ourselves on Helping our customers as much as we can so it is nice to see this being practiced within our branches.Good luck in your new home.Rob WadeAssociate Operations Director
5/5
TrustpilotI had the pleasure of meeting Shana…
I had the pleasure of meeting Shana Jagger whilst dealing with the sale of my fathers house. She was so warm, friendly and professional and went over and beyond to be helpful. I would highly recommend using Douglas Allen especially dealing with Shana.
Hello, Thank you for taking the time to leave a review. Best wishes,Douglas Allen
5/5
GoogleI can't thank nor rate our lettings advisor, Amelia Hoskin, highly enough. She was extremely professional, kind and personable throughout our experience and we are delighted with the transition to our new property. Thanks again, Amelia!
Hello, Thank you for taking the time to leave a review. Many thanks, Douglas Allen
5/5
TrustpilotVery helpful and extremely accommodating team,always willing to help
Our experience with Douglas Allen has been of an extremely high standard throughout the whole process. The team have been very supportive and have demonstrated a good knowledge of what both buyers and sellers are looking for. They have been very accommodating and always keen to help .
Dear Mr Brewer,Thank you very much for your comments. The word 'help' is very important to us as this what we set out to do for all our customers throughout the entire 'moving home' process. I am glad that you have also found our team to be supportive and knowledgable too and that the service was of a 5 star standard.Thank you very much for choosing Douglas Allen for such an important event.Regards,Jon Holden - Managing Director, Douglas Allen
4/5
Trustpilotdonna
donna, steve and the rest of the gang did a great job facilitating my move, it dragged on way longer than i ideally desired this year but they were there every step of the way to ensure we got this over linegary
Thank you for leaving us your feedback! Best wishes,Douglas Allen
4/5
Trustpilothelpful and informative
All staff have been helpful and have worked hard to get our property on the market asap as we are keen to sell quickly as we have found a property we are interested in. I like the online account where we can check progress whenever we want to.
Dear Mr & Mrs Boyle,Thank you so much for your kind words relating to the help you have received from Douglas Allen.Our unique 'My Account' feature you refer to is found particularly useful by many of our customers (as you have no doubt found for yourselves) as you are able to find out exactly what is going on 24/7 through the whole process of selling your property.I am sure the office now will do everything within their power to achieve the quick sale you seek in order to get you into your new home. Thank you for putting your trust into Douglas Allen to achieve this.Kind regards,Jon Holden - Managing Director, Douglas Allen
5/5
TrustpilotHad to get important paperwork…
Had to get important paperwork witnessed and signed for the sale of my late brother’s house.Went in to Douglas Allen Barkingside. Their manager, Andy Dumas signed my paperwork. He was very friendly and helpful. Dealing with my late brother’s estate has not been an easy journey.I greatly appreciate all the help received from Douglas Allen in Barkingside.
5/5
TrustpilotGreatful heart
I am so grateful acknowledging Tina having the skill as a sales Progressor at Douglas Allen Estate agents. She is a good listener, good team player, and action oriented. And timely in communicating vital informations to both parties, very helpful to us to reach a successful outcome.Greater heights and well done to your team together with Conveyancer Shenila who has been a great problem solver.
5/5
TrustpilotVery helpful and professional service received from Ellie
We have recently been looking to buy a new home in the area and Ellie arranged block viewing for several properties at very short notice. We received excellent customer service and would highly recommend dealing with Ellie at this branch
Good afternoon Paul, Thank you for review and kind words regarding Ellie- she is a real asset to our team and I'm sure would greatly appreciate your recommendation. Kind regards,Danielle
5/5
TrustpilotI was served by Molly and the service…
I was served by Molly and the service was excellent. She really took the time to listen to my concerns and help match me to the best possible house options. She was amazing and is a great asset to the company!
Hello, Thank you for taking the time to leave a review. Best Wishes, Douglas Allen
4/5
TrustpilotProfessional, personal and efficient service.
Really appreciated the service we got from Douglas Allen for our recent purchase in Leytonstone. In particular we were thankful to Maria for her honest and collaborative approach in what was a fairly complicated deal. would definitely work with Douglas Allen again. Nadine & Jon Heggie
Hi Nadine, thank you for your feedback on my Wanstead branch, Maria takes a lot of pride in her role within the branch and enjoys helping people with there move. I hope you are happy in your new home and when the time is right we look forward to helping you again.Thanks again.Rob wade Associate Operations Director
5/5
TrustpilotDouglas Allen have been amazing!
Douglas Allen have been amazing with the selling of my home. I live in a different country but they totally took care of everything for me, including finding a buyer within 48 hours of it being on the market. Thank you soo much Simon :)))
Dear Julie,Thank you for taking the time to add your thoughts, as you say being in a different country certainly is no reason not to ensure that we offer the service required.I am pleased to see that the office delivered on what they said and found you the right buyer for you in a short timescale.I have passed on your comments to Simon and wish you all the best in the future.Kind regardsPaul Ingleton - Associate Operations Director
5/5
Trustpilotsale of my property
I sold my property through Douglas Allen in wanstead and was very pleased with the service and support provided.They kept me informed about the process every step of the way and handled the sale very professionally the staff ray, nathan,maria and janine did an exemplary job
Dear Mr Bowker,Thank you very much for your kind words regarding our Wanstead office with regards to successfully selling your home. Nathan and his team are very experienced and importantly local which really helps in knowing how best to market your home to get the best results.Thank you very much for your custom.Regards,Jon Holden - Managing Director, Douglas Allen
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Douglas Allen's Basildon office has 2,000 reviews across two platforms: 239 on Google, 1,761 on Trustpilot (across the whole business).
Douglas Allen Basildon is rated 4.7 out of 5 across all 2,000 reviews, and 4.8 out of 5 on Google from 239 reviews.
Douglas Allen Basildon, 67 Southernhay, Basildon, SS14 1EU, SS14 1EU.
